Operation Manual

Troubleshooting

Problem:

The Easy Install Wizard cannot connect my Router to the Internet.

Solution:

If the Easy Install Wizard is not able to connect the Router to the

Internet, please check the following items:

Use the troubleshooting suggestions within the Easy

Install Wizard. If the troubleshooting screen does not open

automatically, click on the “Troubleshoot” button in the lower,

right-hand corner of the Easy Install Wizard window.

If your ISP requires a user name and password, make sure that

you have typed in your user name and password correctly. Some

user names require that the ISP’s domain be at the end of the

name. Example: “myname@myisp.com”. The “@myisp.com” part

of the user name may need to be typed as well as your

user name.

If you continue to have no Internet connection, reference the

section titled “Manually Configuring Network Settings” (page 80

of this User Manual) for an alternate setup method.

Problem:

• The Easy Install Wizard completed installation, but my web

browser doesn’t work.

• I am unable to connect to the Internet. The Router’s “WAN” light

is off and the “Connected” light is blinking.

Solution:

If you cannot connect to the Internet, the “WAN” light is off, and the

“Connected” light is blinking, the problem may be that your modem

and Router are not connected properly.

Make sure the network cable between the modem and the

Router is connected. We strongly recommend using the cable

that was supplied with your cable or DSL modem for this

purpose. The cable should be connected at one end to the

Router’s “Internet/WAN” port, and at the other end to the

network port on your modem.