User manual

86
G Wireless Router
SECTIONSTable of Contents 1 2 3 4 5 6 7 8 109
TROUBLESHOOTING
Problem:
• The Setup Assistant completed installation, but my web browser
doesn’t work
• I am unable to connect to the Internet� The Router’s “Modem” light
is on and the “Internet” light is blinking�
Solution:
If you cannot connect to the Internet, the “Modem” light is on, and the
“Internetlight is blinking, the problem may be that your connection type
may not match the ISP’s connection�
• If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address� Please
refer to the section entitled Alternate Setup Method” for details on
changing this setting�
• If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name� Make sure the
Router connection type is configured to PPPoE and the settings
are entered properly� Please refer to the section entitled “Alternate
Setup Method” for details on changing this setting
• You may need to configure your Router to meet the specific
requirements of your ISP� To search our Knowledge Base for
ISP-specific issues, go to: http://web�belkin�com/support and type
in “ISP”�
If you are still unable to access the Internet after verifying these settings,
please contact Belkin Technical Support�
Problem:
• The Setup Assistant completed, but my web browser doesn’t work
• I am unable to connect to the Internet� The “Modem” light on my
Router is blinking and the “Internetlight is solid�
Solution:
If the “Modem” light is blinking and the “Internet” light is solid, but
you are unable to access the Internet, there may be third-party firewall
software installed on the computer attempting to access the Internet�
Examples of third-party firewall software are ZoneAlarm, BlackICE PC
Protection, McAfee Personal Firewall, and Norton Personal Firewall�
If you do have firewall software installed on your computer, please make
sure that you properly configure it� You can determine if the firewall
software is preventing Internet access by temporarily turning it off� If,
while the firewall is disabled and Internet access works properly, you
will need to change the firewall settings to function properly when it is
turned on�
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access�
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support�