User manual

4544
Troubleshooting
4544 4544
I can’t connect to the Internet wirelessly, and my network name
is NOT listed
If the correct network name is not listed under “Available Networks” in
the wireless utility, please attempt the following troubleshooting steps:
1. Temporarily move computer, if possible, five to ten feet from the
Router. Close the wireless utility, and reopen it. If the correct
network name now appears under “Available Networks”, you
may have a range or interference problem. Please see the
suggestions discussed in the section titled “Placement of your
Wireless Networking Hardware” of this User Manual.
2. Using a computer that is connected to the Router via a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel
and SSID” configuration page. If you are still unable to access
the Internet after completing these steps, please contact Belkin
Technical Support.
Data transfer is sometimes slow, Signal strength is poor
Wireless network performance is inconsistent
Difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance
between devices increases. Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances. As a result, the typical indoor range of
your wireless devices will be between 100 to 200 feet. Note also that
connection speed may decrease as you move further from the Router
or Access Point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, five to ten feet
from the Router.