User manual

TROUBLESHOOTING
34
• Deactivate power-management schemes on the PC that you are
experiencing problems with.
• Try swapping the mouse with a different one.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted properly.
The computer boots up fine, but the mouse does not work.
• Make sure it is plugged in properly.
• Make sure the mouse works when directly plugged into the
computer. Rebooting may be necessary when trying this.
• Try a different mouse.
When I switch from one port to another, mouse movement is
completely erratic.
• Make sure you do not have more than one mouse driver installed.
Make sure that the driver is either for a standard PS/2 mouse or a
Microsoft-compatible PS/2 mouse.
• Make sure you do not have any mouse drivers loaded in your
CONFIG.SYS or AUTOEXEC.BAT files.
• Avoid moving the mouse or pressing the mouse button when
switching ports on the SOHO Series KVM Switch.