Operating instructions

DG834G Reference Manual

9-6 Troubleshooting

v3.0, September 2005

• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your computer’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router’s

MAC address.

Configure your router to spoof your computer’s MAC address. This can be done in the Basic

Settings menu. Refer to “Manually Configuring Your Internet Connection” on page 3-14.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:

1. Access the Main Menu of the router at http://192.168.0.1.

2. Under the Maintenance heading, select the Router Status link.

3. Click the Connection Status button.

4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The

ADSL modem router will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you may be using an incorrect Service Name, User

Name or Password. There also may be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your ADSL modem router can obtain an IP address but your computer is unable to load any Web

pages from the Internet:

• Your computer may not recognize any DNS server addresses.

Note: Unless you connect manually, the ADSL modem router will not authenticate using

PPPoE or PPPoA until data is transmitted to the network.