User manual

15
TROUBLESHOOTING
The Switch software does not detect my computer.
• Check that the cable between the Switch and the computer is completely
connected. Tighten any loose connections.
• Make sure the connected computer is not further than 15 feet away.
• Check that the cable between the Switch and the computer is not longer
than 15 feet.
• Close the software and reopen the application.
• Try connecting the computer to a different port.
• Make sure the power supply is connected to the Switch.
My USB device is not detected by the Switch software.
• Make sure the drivers are installed and that the USB device supports
the operating system.
• Make sure the connected computer is not further than 15 feet away.
• Make sure the connected USB device is not further than 15 feet away.
• Check that the cable between the Switch and the device is not longer
than 15 feet.
• Close the software and reopen the application.
• Try connecting the USB device to a different port.