Installation guide Stk. 18040081 - Ref.
Welcome! 2 Installation We recommend that you carefully follow the instructions in this brochure so that you can have full benefit of your chosen services. The brochure will guide you step by step, with the aid of clear illustrations. Th is will enable you to carry out the necessary steps easily. 1. Before you start You can skip one or more steps, depending on the service(s) you have chosen. Each service is given a different colour in the manual, corresponding to your modem connections.
1. Before you start Check the contents of the box Can't fi nd all the components below in the box, or do you need extra materials (cables, etc.)? If so, go to a Belgacom point of sale.
When can you start installing your devices? You already have Belgacom TV and/or Internet It is important that you install everything before Belgacom activates the new services. This will prevent your current service(s) from being disrupted when the new services are activated. You don't have Belgacom TV and/or Internet yet You can only start installing after you have received confirmation that the services you ordered have been activated.
General overview of the installation 2. If the connection point is ready, you can connect your decoder, PC and/or phone to your modem 1.
Get your connection point ready 4 Connect the modem to the mains: insert the modem plug into a socket. 5 The light comes on. If not, press this button. You have only one 5-pole socket of the following type: OFF ON TEST Important A junction box is possible, but no other connection is permitted. Use only: adapter 1 VDSL2 splitter Unplug all devices or existing splitters and first place the adapter, followed by the VDSL2 splitter.
Get your connection point ready Use only: junction box VDSL2 splitter You have several 5-pole sockets and/or one 6-pole socket 2 ❘ Placing the VDSL2 junction box 1 ❘ Where is the entry point of the Belgacom network? If the connection point has not been installed yet, first find where the Belgacom network entry cable is connected in your home. Tip 1 Remove the old junction box (entry point of the Belgacom network). 2 Open the new box and remove the central block by pushing the small clamps apart.
5 7 Place the VDSL2 splitter after the junction box has been installed. Connect the modem to the mains: insert the modem plug into the socket. If you have a traditional phone line, you can connect a telephone to the junction box. The switches on the VDSL2 splitter If you have a traditional phone line, check whether the switches at the back of the VDSL2 splitter are in the upper position. 6 Connect your modem to the splitter. → The modem is located near the junction box.
2. Digital television Connect your decoder It is possible that the model of the devices differs from the model in the illustrations. 1 Place the decoder near your TV. The remote control must have visual contact with the decoder. 2 Connect the decoder to the modem. The light on the modem must be activated. In order to use Belgacom TV, first connect your decoder. Then you can configure your Belgacom TV on your television.
3 Starting the decoder automatically Connect your TV to the decoder. The decoder starts automatically and the lights The decoder will then be updated automatically. TV TV and will come on. or Max. 5 min SCART cable HDMI cable Does the start-up screen not appear? Try one of these solutions: • With the or key, depending on the make of your remote control, select the output of your TV to which the Belgacom TV decoder is connected (AV1, HDMI1, EXT1, etc.).
2 C. Line number: your phone number or reference number mentioned in the letter confi rming the activation of Belgacom TV. Enter your details on the configuration screen using the Belgacom TV remote control. Pin code (by default this is 1234 unless you have already changed it). Did you enter the wrong number? Use the buttons to navigate and enter the right number. A. Preferred language The PIN code You can change the PIN code. See the Belgacom TV instructions for use.
3. Internet Connect your PC with a cable to your modem 1 Check the connection. Check fi rst whether the light on your modem is activated. Th is means that your connection parameters (login and password) have been configured automatically in your modem. So you no longer have to enter them again to access the Internet. 2 Connect your PC to the modem. 3 Start your PC. Is the light not activated? Disconnect the modem's power supply cable and reconnect it. Wait about 20 minutes.
Configure your Wi-Fi (wireless connection) and your e-mail Write down your personal access codes in the box on page 24. Your wireless network is now secure. You can now remove the Ethernet cable between your PC and modem and browse wirelessly. 1 Fit a wireless receiver to your computer, if this is not already done. You do not use Wi-Fi? B. Make a wireless connection on your PC. Keep the Ethernet cable between your PC and modem connected for now. 2 Secure your account by deactivating the access.
4. Telephony You make calls with the traditional phone line If you use a traditional telephone, then you already have the requisite connections. → if you have a 5-pole socket on page 10 → if you have several 5-pole sockets and/or one 6-pole socket on page 12 You make calls via Internet with your old modem You can make calls using both your traditional phone line and your Internet connection (I-Talk). 1 To make calls via I-Talk the modem must remain switched on.
Check one last time whether you have completed all the steps in this installation guide. If you need help, you can contact our technical department 7 days per week free of charge from 08:00 to 22:00 on 0800 55 700. If necessary, a technician can visit you to assist you. The best thing is to call us with your mobile from the place where the problem arises, so that we can solve it together. We can then immediately test your fi xed line and you won't need to call again.
