Belgacom Forum™ IPhone 740 / 750 Belgacom Forum™ Phone 740 Belgacom Forum™ 700 First First User manual
User manual How to use this guide Introduction Thank you for choosing a telephone from the Forum™ IPhone/Phone range manufactured by Belgacom. Your terminal has a new ergonomic layout for more effective communication. • Actions A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program • Keypad Lift the receiver. 2ab 5 c jkl ef 3d mno 6 Numeric keypad. your telephone, Hang up. Alphabetic keypad.
How
Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. 1.1 1.2 1.3 1.4 2. p.10 p.10 p.10 p.11 p.11 p.11 p.11 p.12 p.12 p.12 p.13 p.13 8. Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a conversation . . . . . . . .
Getting to know your telephone Handset (possibility of a wireless handset Bluetooth® - Forum™ IPhone 750 only) Adjust the tilt of the screen Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen. Indicator light Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. • • Headset connected. Appointment programmed.
1 Description of the screens and Bluetooth® handset Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Other 1.1 Welcome screens Menu page: Perso page: Info page: Time and status icon Date Scroll bar: shows the position on a page Call forwarding icon: Stationary: no forwarding activated.
Description of the screens and Bluetooth® handset 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Application name Time and status icon Call holding icon Pop-up display of functions accessible while the call is taking place Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Description of the screens and Bluetooth® handset 1 1.4 Bluetooth® receiver (Only available on Forum™ IPhone 750 set) • Presentation of the battery pack: Off-hook/On-hook and Volume/Mute keys 1 Indicator light Flashing green: correct operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction.
Making a call / receiving a call 2 Other bc 2a 5 jkl 2.2 Making a call 2.
Making a call / receiving a call 2 Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker 2.4 0 OR OR OR erase last letter entered show next name show previous name the loudspeaker key flashes Paul in conversation 2.6 during a conversation Make calls via your programmed call keys activate loudspeaker (long press) Helen 10:30 PERSO The key is no longer lit OR adjust volume (9 levels) access the 'perso' page deactivate loudspeaker (long press) 2.
Making a call / receiving a call 2 Pickup 10:30 OR Requesting automatic callback if internal number is busy 2.8 5 access the 'perso' page ¤Callback internal number busy callback request acknowledged 'telephone call pick-up' programmed key jkl 3d ef o mn 6 number of telephone ringing Individual call pick-up is also possible using code #71.
Making a call / receiving a call 2 2.11 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. ¤MFcode Paul in conversation during a conversation to activate The function is automatically cancelled when you hang up. If you want to make a second call using direct outward dialling, you must first disable voice frequency signalling 2.
3 During a conversation Other 3.1 Newcall 5 ef bc 3d jkl 6 2a Paul in conversation The called phone is ringing o mn Indiv.rep. OR John in conversation select the no.
During a conversation 3 Answer call displayed: Three-way conference with internal and/or external correspondents (conference) 3.
During a conversation 3 • Common hold (subject to programming): to recover your call on any telephone in your system. 3.9 Intrusion into an internal conversation (option) Hold Your correspondent’s line is busy.
'Meet me' conference 4 Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference 4.2 Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum). Initiate a 'Meet me' conference 4.
Keep in touch 5 Other 5.1 You can make your terminal temporarily unavailable for all calls. The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Immediate 5 ef bc 3d jkl 6 2a OR o mn Do not disturb 5.3 Diverting calls to another number (immediate diversion) OR Indiv.rep. 'do not disturb' programmed key During an internal call, the Do Not Disturb message is displayed on the sets of callers when they try to call you.
Keep in touch 5 Forward 10:30 OR Activate/disable the personal assistant (option) 5.5 5 access the 'perso' page 10:30 3d 6 'forward calls' programmed key ef diversion is acknowledged o mn your extension number Settings Assistant : OFF Assistant Settings menu bc jkl 2a PERSO Activating follow me is also possible using code #798 and can be disabled using code #799 and the number of the internal set. reach the 'menu' page On OR Settings Assistant : ON Off 5.
Keep in touch 5 5.11 • Personal message: Diverting calls when your line is busy (divert if busy) NewMsg Callers can be diverted to another telephone if you are already on the line. Onbusy 5 ef bc 3d jkl 6 2a create a temporary personal message (alphabetic keypad) diversion is acknowledged o mn number receiving diversion bc 3d jkl 6 2a PERSO 5 access the 'perso' page 5.
Use your mailbox (option) 6 Other When you return, consult recorded messages 6.4 Initializing your voice mailbox (option) 6.1 The light indicates that messages have been received. When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once personalized, this message will disappear.
Use your mailbox (option) 6 • *To record a comment: 6.7 Voice mail Ready to record Filtering calls using the voice mailbox (option) Voice mail Record recording This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
Use your mailbox (option) 6 • Predefined message: Text Mail Call me back 01/27 6.9 Gotomessage OR List with missing external calls and your displaying text-messages The light indicates that messages have been received. first message in list (27) select the message to be sent enter the no.
Use your mailbox (option) 6 Message notification (option) 6.10 A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.
Some additional facilities 7 Other 7.4 Receiving supervised call ringing (option) 7.
Some additional facilities 7 7.6 7.
Programming your telephone 8 T Activate/deactivate silent mode: Other Modifying your personal code 8.1 On Silent OR Off Your personal code is used to access your voice mailbox and to lock your telephone.
Programming your telephone 8 Programming direct call keys (option) (F1 and F2 keys) 8.7 Selecting the welcome page 8.4 This function is used to choose the page displayed by default on the telephone. Name 10:30 Settings menu Homepage Options press a programmable key (f1 or f2) Number 5 select the default page bc 3d jkl 6 2a enter the name ef o mn enter the number apply your choice Erase a programmed key 8.8 Selecting language 8.
Programming your telephone 8 • At the programmed time, your telephone rings: Lock / unlock your telephone 8.12 10:30 Lock menu If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request remains in memory. If your calls are diverted to another terminal, the diversion is not applied to the reminder call.
Programming your telephone 8 Installing a Bluetooth® Wireless Technology handset (matching) - Forum™ IPhone 750 8.15 Use of the Bluetooth® handset (Forum™ IPhone 750) 8.16 The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set. 10:30 Settings menu Bluetooth Phone The handset has a LED and two buttons.
Programming your telephone 8 Using a Bluetooth® Wireless Technology headset - Forum™ IPhone 750 8.18 Refer to the user documentation supplied with the headset. Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology - Forum™ IPhone 750 8.
9 ACD : Agent set /Supervisor station 9.4 The four operating statuses of the agent set Other Agent set 9.1 • • • • A call centre solution allows optimum distribution of calls to agents according to their availability and skills. Open an agent session (login) - Agent set 9.2 9.5 Login ACD info select the acd application c ab 3d jkl 6 2 5 mn The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes.
ACD : Agent set /Supervisor station 9 9.7 Agent set - Integrating another group/leaving a group 9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Forum™ IPhone/Phone 730 or Forum™ IPhone/Phone 740 / IPhone 750 set. A supervisor can also perform the agent function from the same set.
10 Managing your charges (option) • When the internal correspondent who has taken the call on-hooks, you are called back and can: Other 10.1 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts OK name of internal user and cost of call You can charge the cost of your outside calls to business account numbers. Account 10:30 5 ef bc 3d jkl 6 2a PERSO 5 ef bc 3d jkl 6 2a o mn 2. Print a charge ticket.
11 Functions and corresponding codes Ot her Function Answer general bell Answer paging Appointment time (programmed) Automatic callback / Cancel Business account code Calibrated break (R) Cancel enquiry call Consultation of call on hold Customization menu access Divert group calls / Cancel Divert if busy / Cancel Divert to paging / Cancel Do not disturb / Cancel DTMF End to End Follow me diversion / Cancel Group call pick-up Hunting group out / Hunting group in Immediate diversion / Cancel Intrude on a ca
Annex Character î ï Writing accented or special characters with the phone keyboard ð ñ ò ó The following table describes all the accented or special characters that you can write from your keyboard. The column 'Keyboard' describes the combination of typing keyboard characters to display the desired character. The term 'n/a' in the 'Keyboard' column, shows the characters that can not be typed from your phone.
Guarantee and clauses howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g.
Technical support for your Forum® telephone exchange User instructions All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx. Diagnosing the problem . In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service. To facilitate the diagnosis, please inform the helpdesk operator(1) of these test results.
