User guide

Three-Party Calls22
Operating Forum IPhone 545 SIP Telephone
Toggle
While you are conducting an enquiry call, the first caller is put on
hold (see page 21). Now you can toggle between callers (switch
back and forth).
1. Press the trunk key (e.g. ) of the caller waiting currently.
The other caller is put on hold. The LED indicator of the trunk
key of the respectively held caller blinks during this process.
The held caller hears music on hold.
2. Press the trunk key of the caller waiting to switch to that
caller. The other caller is now put on hold.
Tip: While you are talking with the first caller (the second caller is
on hold), you can initiate a conference with both callers. Press
the
Conf (Conference) softkey or the conference key. To
end the conference specifically, please read the description on
page 23.
3. Ending toggling: Press the goodbye key to terminate the
current call.
4. Then press the trunk key where the other caller is waiting or
press the
Hold softkey. You are now connected with the
caller on hold once again.
Transferring Call to Another Caller
1. Press the Transfer softkey or the transfer key .
The person calling is put on hold and now hears music on hold.
2. Dial the call number of the internal caller desired.
– Transferring a call with notification: When the caller
answers, announce the call transfer. Press the
Transfer
softkey or the transfer key .
– Transferring a call without notification: When you wish
to wish to transfer the call without notification, wait for the
ringing tone. Press the
Transfer softkey or the transfer
key . The caller on hold now hears the ringing tone of the
transfer destination and waits for the call to be accepted.