Belgacom Forum™ 500 and Forum™ 5000 Forum IPhone 545 User Guide
Welcome to Belgacom Thank you for choosing a Belgacom product that stands for the best in quality matched with high design standards. Forum IPhone 545 The following operating instructions will assist you in using your Forum IPhone 545 and answer most of the questions that may arise. If you need any extra information or support, the first people to ask are your system administrator or retailer. Internet: www.belgacom.
1 Contents Forum IPhone 545 SIP Telephone 5 About this Manual 6 Using Your Telephone z Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . z Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . z Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 7 8 8 Operating Forum IPhone 545 SIP Telephone 9 Basic Operating Functions z Authorisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . z Dedicated Keys .
2 Three-Party Calls 21 z Enquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 z Toggle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 z Transferring Call to Another Caller . . . . . . . . . . . . . . . . . . 22 z Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Other Device Functions 24 z Handsfree / Open-Listening Mode. . . . . . . . . . . . . . . . . . . 24 z Mute Function . . . . . . . . . . . . . . . . .
3 The Options Menu z Audio . . . . . . . . . . . z Display . . . . . . . . . . z Bluetooth . . . . . . . . z Status . . . . . . . . . . z Lock . . . . . . . . . . . . z “Options Menu” Menu .... .... .... .... .... Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Forum IPhone 545 SIP Telephone . . . . . . . . . . .
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5 Forum IPhone 545 SIP Telephone The Forum IPhone 545 SIP telephone is a Voice over IP (VoIP) telephone in accordance with the internationally standardised SIP standard (Session Initiation Protocol). Connected to the communications system Forum 500 / Forum 5000 you have additional comfort functions available. Forum IPhone 545 A special feature of the Forum IPhone 545 SIP telephone is its high resolution backlit touchscreen display and full VGA resolution (640 x 480 pixels).
6 About this Manual The key extensions Forum 500 Keypad Paper or Forum 500 Keypad Display offer additional function keys for the Forum IPhone 545 SIP telephone: z Forum 500 Keypad Paper: offers 36 function keys z Forum 500 Keypad Display: offers 20 softkeys respectively programmable on three levels (total of 60 storage locations) Up to three key extensions can be connected: three key extensions of either the Forum 500 Keypad Paper type or three of the Forum 500 Keypad Display type.
Using Your Telephone Using Your Telephone Safety Precautions WARNING! Do not open the device nor any connected accessories. You could come into contact with live parts. Note: Repairs should only be carried out by certified expert personnel (from Belgacom Service). z Do not allow the telephone or accessories to come into contact with water or chemicals. z Use (if necessary) the optionally supplied AC adapter (no. D0023-1051-00-75) only. z Do not use any AC adapters that show visible damage (e.g.
8 Using Your Telephone Installation Site Do not place devices or accessories z near water, moisture or damp places, z near heat sources or direct sunlight, z in unventilated rooms, z near devices that produce strong magnetic fields, near electronic devices, fluorescent lamps, computers, radio devices, television sets, z in dusty places or in places subject to vibrations, shocks or extreme temperature fluctuations. Place your telephone on a non-slip surface.
Basic Operating Functions Operating Forum IPhone 545 SIP Telephone Basic Operating Functions Authorisations Most of the features mentioned in this manual can only be used when you have the corresponding authorisation. Your system administrator configures authorisations when configuring the communications system. Contact the system administrator when you have questions on specific features or are not able to use a feature satisfactorily.
10 Basic Operating Functions Forum IPhone 545 Keys Key Description and Function Conference key: is for initiating a conference. Transfer key: transfers the current call to another subscriber. Hold key: Puts the current call on hold. Press this key once again to retrieve the call on hold. Redial key: redials previously dialled numbers. Goodbye key: Ends an active call or exits an open menu page without saving any changes made. Mute key: turns the microphone on or off.
Basic Operating Functions Function Keys Function keys are softkeys on the touchscreen display. The functions of these keys are configured and labelled with the Forum 500 / Forum 5000 communications system. These keys offer access to individually configurable system functions such as e.g. configuring call forwarding, executing speed dialling, displaying a busy lamp field or accessing the phone book of the communications system.
12 Basic Operating Functions Communications System Main Menu Most features which the system administrator can program to a separate function key of the Forum IPhone 545 SIP telephone can be set and used via the main menu of the Forum 500 / Forum 5000 communications system. To do so, the administrator has to configure a Main menu function key on the Forum IPhone 545 SIP telephone (see Programming Function Keys starting on page 49).
Basic Operating Functions Menu navigation z Use the displayed menu. z Use the navigation keys to browse through a softkey to go back a menu level. Hiding menus automatically When you have opened a menu and make no entries for a longer period of time, the menu will automatically fade and the idle display of the telephone appears. Touchscreen Display and Softkey Keyboard Forum IPhone 545 SIP telephone entries (e.g. message texts, call numbers) are via the touchscreen display.
14 Telephoning Telephoning Calling 1. In order to establish a connection, – pick up the handset or – press the handsfree key , to make the following call in the handsfree mode (see Handsfree / Open-Listening Mode starting on page 24). 2. Dial a call number: – Enter the call number. Press the Dial softkey. – Or: Press the redial key to call back a previously dialled call number (see page 15). – Or: Press the function key with the phone book function (see Phone Book starting on page 28).
Telephoning Redial List The redial list shows the call numbers last called. You can use this list to redial. 1. Press the redial key. The Redial list menu card appears. 2. Use the navigation keys entry. to go to the desired – To show detailed information on the entry selected, press the softkey. – To call the selected call number, pick up the handset or press the softkey.
16 Telephoning Speed Dialling The administrator of the Forum 500 / Forum 5000 communications system can configure function keys for you with speed dialling destinations (Destination function key, see Programming Function Keys starting on page 49). z Pick up the handset and press the function key where the speed dialling destination is programmed.
Telephoning Accepting a Call While Telephoning You are telephoning, e.g. on trunk key 1 , hear the call-waiting tone and see the call on the display. The LED next to your available trunk key, e.g. , is blinking. 1. Press the trunk key where the caller is waiting. Your first call is placed on hold. You talk with the caller. 2. You can also toggle back and forth between callers or initiate a conference with both callers (please refer to page 23 also). 3. Press the goodbye key to terminate the current call.
18 Telephoning z – when the handset is not picked up – press the Take function key to accept the call in the handsfree mode (please refer to page 24). Tip: The Take function can also be carried out via the main menu: 6 Connections > 1 Call pick-up > 3 Take (see page 42). Accepting a Call for Another Terminal (Pickup from Group) You can accept a call for another telephone in your Pickup group.
Telephoning Ending a Call To end a call you do as follows: z Put down the handset. or: z press the goodbye key . Call Lists The administrator of the Forum 500 / Forum 5000 communications system can configure Missed calls and Accepted calls function keys (please refer to Programming Function Keys starting on page 49). Use these function keys to access the caller lists managed on the Forum 500 / Forum 5000 communications system. The Missed calls softkey blinks red when the list contains new entries. 1.
20 Telephoning z Dial: You call the caller back. z Delete: You delete the entry selected. z Delete all: You delete all messages stored in your call list (after a confirmation prompt). Confirm the confirmation prompt using the Yes softkey. Tip: You can also query and edit the call list via the main menu: 1 Calls > 1 Call lists > 1 Missed calls and 1 Calls > 1 Call lists > 2 Accepted calls (see page 38).
Three-Party Calls Three-Party Calls You are making a call, e.g. on the trunk key 1 , its corresponding LED indicator is lit. You can now forward the call, execute an enquiry, switch back and forth between two callers (“toggle”) or set up a conference. You can use any available trunk key / / for three-party conference calls. Enquiry While telephoning, you can make an enquiry to another caller. Note: The enquiry function cannot be used to transfer calls on Transfer softkey or SIP telephones.
22 Three-Party Calls Toggle While you are conducting an enquiry call, the first caller is put on hold (see page 21). Now you can toggle between callers (switch back and forth). 1. Press the trunk key (e.g. ) of the caller waiting currently. The other caller is put on hold. The LED indicator of the trunk key of the respectively held caller blinks during this process. The held caller hears music on hold. 2. Press the trunk key of the caller waiting to switch to that caller.
Three-Party Calls Conference You can speak with two callers simultaneously in a so-called “three-party conference”. 1. You are making a call. Conf (Conference) softkey or the 2. Press the conference key. Your caller is put on hold. 3. Dial the call number of the conference caller desired. 4. When the second caller answers, announce the conference. Conf (Conference) softkey or the Press the conference key. You are now connected with both callers in a three-party conference.
24 Other Device Functions Other Device Functions Handsfree / Open-Listening Mode You can make a call in the handsfree mode, e.g. to let anyone present in the room listen in. To do so, press the Loudspeaker key before or during a call. The speaker is switched on. The red LED indicator next to the handsfree key lights up. Press the key once again to switch the speaker off. During a conversation in handsfree mode, you can also pick up the handset and continue the call without handsfree / speaker.
Other Device Functions Note for the administrator The code procedures available on the Forum IPhone 545 SIP telephone are in the “Forum 500 / Forum 5000 short user guide: Code-number procedures” (available on the Forum 500 / Forum 5000 product CD as a PDF file). A current online overview is also available on the web console of the Forum 500 / Forum 5000 communications system in the menu System Info: Codes.
26 Call Forwarding Add Bluetooth device 1. (Optional) Activate the Device Name field by pressing on it. Then enter the device name via the softkey keyboard. softkey. Press the Search 2. Press the Add new device softkey to search for a Bluetooth headset. Once the search is completed the Bluetooth devices located appear on the display. Pairing (mutual logging on) 1. Press the desired Bluetooth headset on the display. 2. You will be requested to enter the PIN which is “0000” in the default setting.
Call Forwarding current status (“+” = on, “-” = off). A separate call forwarding can be configured for each type of call forwarding. 2. Press the softkey on the display line showing the desired call forwarding type . 3. Program the following call forwarding parameters by pressing the respective softkey next to it. – Dest.: Enter the call number to be forwarded to. – Duration: When programming call forwarding after time, enter the time in seconds after which a call is to be forwarded (10 sec … 120 sec).
28 Phone Book Phone Book The administrator of the Forum 500 / Forum 5000 communications system can configure a Phone book function key (please refer to Programming Function Keys starting on page 49). Use this function key to access the phone books managed on the Forum 500 / Forum 5000 communications system. 1. Press the Phone Book function key or also the book key. phone The Phone book menu card appears. 2. If you wish to open the entire phone book press Submit softkey.
Voicebox Voicebox Querying Voicebox Messages The administrator of the Forum 500 / Forum 5000 communications system can configure a voicebox for you as an answering machine. Querying voicebox messages is possible via a Speech function key (see Programming Function Keys starting on page 49). Activating or deactivating the voicebox is done via call forwarding to the voicebox call number (see Call Forwarding starting on page 26).
30 Voicebox Enter the call number of the other voicebox and press the Enter softkey. To end a spoken comment, press the star key. – Delete: You delete the message from your voicebox. – Delete all: You delete all messages stored in your voicebox (after a confirmation prompt). Confirm the confirmation prompt using the Yes softkey. 5. Press the goodbye key to exit the menu card.
Security Security Call Protection Activating call protection also switches signalling of calls off for all call numbers of your device (exception: VIP calls continue to be signalled). When call protection is activated, a caller hears either a ringing tone or a busy signal (the Forum 500 / Forum 5000 communications system administrator configures this). The administrator can configure a Call protection (see Programming Function Keys starting on page 49).
32 Security key (please refer to Programming Function Keys starting on page 49). 1. Press the Call waiting protection function key to activate call protection. The softkey lights up red. While you are telephoning, other calls will not be signalled by a call-waiting tone; the caller hears the busy tone. 2. Press the function key once again to deactivate the call waiting protection function. Tip: Call waiting protection can also be set using the main menu: 5 Protection > 8 Call wait. prot. (see page 41).
Security Unlocking telephone 1. Press the Unlock key. The Phone is locked menu card appears. 2. Press the Unlock the phone softkey. 3. Activate the Enter Unlock Password input field. Enter your user PIN and press the Enter softkey. Unlock the phone? appears on the display. 4. Press the Yes softkey. Note: If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock via the main menu 5 Protection > 3 Telephone lock (see page 40).
34 Notifications Notifications Messages Forum 500 / Forum 5000 communications system users with a system terminal can send you short messages. The Forum 500 / Forum 5000 communications system also has a configuration determining whether or not you are informed of incoming e-mails. The administrator can configure a Messages function key for you (see Programming Function Keys starting on page 49) which enables you to read messages on the telephone display.
Notifications – Show: Date/time received and the sender of the selected short message is displayed. 5. Press the goodbye key to exit the menu. Tip: You can also use the main menu to query and edit short messages and how you receive e-mail. 3 Messages > 1 Short messages (see page 39) and 3 Messages > 2 E-Mail (see page 40). Notes z You can send short messages yourself via the web application Forum CTI. Please refer to the Forum 500 / Forum 5000 communications system online help for information.
36 Notifications You can also enter your own text. Select the Text menu entry. Activate the Text: input field. First enter the text (max. 22 characters, if any longer, will automatically be shortened) and then press the Enter softkey. The presence status is changed. The softkey lights up red when activated. Exception: The “available” status is not indicated via softkey. Tip: Your presence status can also be set using the main menu: 3 Messages > 4 Presence (see page 40).
Main menu SIP Telephone Menus Forum IPhone 545 Main menu The main menu contains the system features of the Forum 500 / Forum 5000 communications system. These features are arranged in a menu tree. The main menu contains the following menu groups: 1 Calls This is where the most important call-related features are grouped together. Menu description: see page 38 2 Call forwarding This menu group provides all types of call forwarding which you can programme on your telephone.
38 Main menu 9 Applications This menu group contains all functions offered by your system telephone in conjunction with additional programme packages of your communications system. Menu description: see page 43 0 Central settings This is where you can configure central settings for the communications system. This is an optional menu item, it is only available if your system administrator has configured the appropriate authorisation for your user group.
Main menu 2 Call Forwarding 1 Call diversion: Programming call diversions for your own telephone (please refer to the chapter Call Forwarding starting on page 26). The display shows a separate line with Immediately, After delay or Busy for each type of call forwarding along with the current status (“+” = on, “-” = off). 6 Follow Me: This type of call forwarding diverts calls from another terminal (source) to your telephone. The PIN of the source terminal is required for this function.
40 Main menu 3 New message: You can send a message to another user. Activate the Message: input field. First enter the text (max. 160 characters) and then press the Enter softkey. Then activate the No.: input field. Enter the call number of the message recipient and press the Enter softkey.
Main menu 4 Baby call: The “Baby call” function dials a previously programmed internal or external call number a specific time interval after picking up the handset. The default time interval on the communications system is 5 seconds. The system administrator can change this value. If you begin dialling a call number within the specified time interval, the baby call is cancelled. The menu entry displays the current status: “+” = on, “-” = off. Dest.: Enter the destination call number for a baby call.
42 Main menu Note: If the other telephone is already in the call state (e. g. an answering machine is making an announcement), you can pick up the call with “Pick-up select.”. The subscriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up select” is not possible. 3 Take: You wish to take a current call from one terminal over to your telephone and continue the call on the telephone.
Main menu Note: If a called subscriber has call waiting protection on, this feature is not executed. 4 Phone book: You open the Forum 500 / Forum 5000 phone book and can call one of the subscribers listed there (please refer to the chapter Phone Book starting on page 28). 6 Suppress number: Your call number is not transmitted to the called person for the following (external or internal) call. This menu entry is dependent on the system setting.
44 Main menu 0 Central settings The Central settings menu card is where you can set the date and time of the Forum 500 / Forum 5000 communications system. The Date / Time menu entry is available if the user group of your telephone has been granted Configurator - Expert authorisation by the system administrator. 2 Date / Time: The date and time are taken over from the exchange on the first external outgoing call.
The Options Menu The Options Menu Some Forum IPhone 545 SIP telephone configuration settings are made via the Options menu of the telephone. The Options menu offers the following sub-menus. Audio: offers audio settings for the telephone, see page 45. Display: offers display settings for the telephone, see page 46. Bluetooth: offers settings for operating a Bluetooth headset, see page 47.
46 The Options Menu Headset/Speaker: Incoming calls are first taken via the headset when the key is pressed. Use the key to switch from the headset to the loudspeaker and vice versa during a call. You can continue the call at anytime using the handset by picking up the handset. Headset Device: Various headset types are supported by the Forum IPhone 545 SIP telephone. Wired / DHSG / Bluetooth: Selection of headset types connected (see also page 25 and page 25).
The Options Menu Bluetooth The Forum IPhone 545 SIP telephone supports operation of a Bluetooth headset. This sub-menu is where you can switch the Bluetooth function on and off. You can also add or log out an available Bluetooth headset (please refer to the chapter Bluetooth Headset Operational starting on page 25). Status The settings in this menu are for the administrator configuring the Forum IPhone 545 SIP telephone. Press the options key and then the Status softkey. The Status menu card appears.
48 The Options Menu Unlocking telephone 1. Press the The options key. Phone is locked menu card appears. 2. Press the Unlock the phone softkey. 3. Activate the Enter Unlock Password input field by pressing it. A softkey keyboard appears on the display. Use the number keys to enter your user PIN and press the Enter softkey. Unlock the phone? appears on the display. 4. Press the Yes softkey. Note: This function can also be programmed to a Phone lock function key, please refer to page 49.
Programming Function Keys Configuring the Forum IPhone 545 SIP Telephone This chapter describes the configuration settings relevant for operating the Forum IPhone 545 SIP telephone on the Forum 500 / Forum 5000 communications system. Programming Function Keys The function keys are implemented as softkeys. By switching between up to five levels, the assignment capacities of each softkey are multiplied on the Forum IPhone 545 SIP telephone.
50 Programming Function Keys Function key reference Key type Parameter Function Main menu Labelling Display of entire menu of the SIP system telephone features supported on the Forum 500 / Forum 5000 communicationssystem Phone book Labelling Shows phone book managed by the Forum 500 / Forum 5000 communications system.
Restarting the Forum IPhone 545 SIP Telephone Function key reference Key type Parameter Function Call waiting Labelling protection Switches call waiting protection on or off; softkey lights up red when function activated Pickup from group Labelling Picks up a call from another device in your pickup group Take Labelling Transfers an active call from another device operated using your internal call number Phone lock Labelling Locks or unlocks the telephone Logout Labelling Logs out the telepho
52 Deleting a Local Configuration Deleting a Local Configuration The Forum IPhone 545 SIP telephone saves local settings (e.g. audio settings) in a local configuration. Use the following procedure to delete the local configuration and to restore the configuration that was configured in the Web Configurator of the Forum 500 / Forum 5000 communications system. 1. Press the options key and then the Status softkey. The Status menu card appears. 2. Press the Reset softkey. 3. Press the Erase Local Cfg.
Restoring Factory Settings Reset to factory settings after operation on another communications system It is possible that you have been operating the Forum IPhone 545 SIP telephone with another communications system or with an Internet SIP provider. To operate the telephone with the Forum 500 / Forum 5000 communications system, you should restore factory settings. 1. Establish an Ethernet connection to the SIP telephone Forum IPhone 545 by connecting it to the Forum 500 / Forum 5000 communications system.
54 Forum IPhone 545 SIP Telephone Passwords Forum IPhone 545 SIP Telephone Passwords Certain functions of the Forum IPhone 545 SIP telephone can only be accessed via password for security reasons: z Logging in to the telephone: Enter your call number and your user PIN (please refer to Hot Desking starting on page 33). z Local settings on the telephone: The factory settings password is “22222”.
Picture ID Server Please consult the communications system online help for information on the configuration and file format of the images. Note: The Forum IPhone 545 SIP telephones have an internal clipboard for previously queried image files. This also saves the information “no image available”. You can re-start the SIP telephone to have the modified image files displayed without delay (see also page 51).
56 Index A D AC adapter 7 Administrator password 53 Announcement 42 Answered calls 50 Date set 44 Destination 49 Display Brightness 46 B Baby call 41 Bluetooth 25 Busy lamp field 49 C call diversion 26, 39 Follow me 39 Call forwarding 50 Call lists 19, 38 Call number suppress 43 transmit 43 Call protection 50 call protection 31, 40 Call waiting protection 51 Caller key 9 Calls pick-up 41 Call-waiting protection 31, 41 Call-waiting tone 17, 32 Cleaning 8 code procedures 24 Conference 21, 23 Conference
57 I O Input fields (display) 13 Installation site 8 Intercom 42 Options key 9 Options menu Bluetooth 47 display 46 lock 47 Menu tree 48 Status 47 Options menu, usage 12 K Key extensions 6 Forum 500 Keypad Display 6 Forum 500 Keypad Paper 6 L Logout 41, 51 M Main menu 12, 50 applications 43 Call forwarding 39 Calls 38 central settings 44 Connections 41 Menu tree 44 messages 39 Overview 37 protection 40 Main menu, usage 12 Messages 50 messages 34 Missed calls 50 Mute key 10 P Password 54 Phone book 2
58 T Take 42, 51 Telephone lock 40 The Options Menu Audio 45 Overview 45 Time set 44 Toggle 21, 22 Transfer 21, 22 Transfer key 10 Trunk keys 10 V Voice mail key 10 Voicebox 30, 43, 50 voicebox messages 29 Volume set 24 Volume control keys 10 X XML 51 Index
Technical support for your Forum® telephone exchange Technical support for your Forum® telephone exchange User instructions All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx. Diagnosing the problem In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.
Technical support for your Forum® telephone exchange - for SMEs and residential customers: 0800/55700 - for large companies 0800/55100 Change your configuration To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No.
For more information: z Please dial 0800 55 400 z Visit us in the Internet at www.belgacom.be/pabx z Contact your Belgacom dealer Subject to changes Status 09.
