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Belgacom

Forum™ 525/526

Mounting and Commissioning

Manual

Summary of content (232 pages)

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Belgacom Forum™ 525/526 Mounting and Commissioning Manual
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Welcome to Belgacom Thank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 525/526 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first. Internet: www.belgacom.
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1 Contents About this Manual 9 Features 10 Factory Settings on Delivery 16 Telephony Basic Settings 16 Authorisations 17 Internet Functions 24 Update Notes 25 Upgrade Licence 25 Technical Notes 26 Updating 27 Installation 28 Scope of Delivery 28 Safety Precautions 28 Mounting Location 29 Wall Mounting 30 Installing Interface Cards 31 z V.24 and Doorstation Equipment Slots . . . . . . . . . . . . . . . 31 z Slots for Additional Interface Cards. . . . . . . . . . . . . . . . . .
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2 Port Assignment, Termination, Cable Lengths 39 z S0 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 z Upn Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 z a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 z Actor / Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 z LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 z DSL Port . . . . . . . . . .
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3 Configuration 61 Brief Guide to Initial Configuration Configuring the Forum 525/526 z Preparing the Configuration . . . . . . . . z Starting the Web Console . . . . . . . . . z Loading the Online Help . . . . . . . . . . z Finishing the Configuration . . . . . . . . z Saving and Loading the Configuration . z Preconfiguration. . . . . . . . . . . . . . . . z Remote Configuration . . . . . . . . . . . . z Codes for IP Configuration . . . . . . . . . z Receiving System Messages as E-Mail .
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4 Voice over IP (VoIP) 89 Quick Start 91 z IP System Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 z External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 z Internal SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Fundamentals 95 z Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . 95 z Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . 95 z Voice Quality . . . . . . . . . . . . . . . . . . . . .
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5 z Setting up the WLAN Function . . . . . . . . . . . . . . . . . . . . 135 z Configuring for a Remote Location . . . . . . . . . . . . . . . . . 139 PBX Cascading 141 Variants of PBX Cascading 141 Functionality of PBX Cascading 141 Putting a Cascaded PBX into Operation 142 z Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 PBX Networking 144 Connections 145 Point-to-Point Connection Technology 146 z Protocol: Q.SIG or DSS1 . . . . . . . . . . . . . . . . . .
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6 Call Forwarding 161 z Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 z Loop Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 z Virtual Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 z Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 z External Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 165 z Information on the Update . . . . . . . . . . . . . . . . . . . . . .
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7 Multi-Company Variant Configuring the Multi-Company Variant z Activating the Multi-Company Variant . . . z Configuring and Managing Companies. . . z Assigning Users . . . . . . . . . . . . . . . . . . z Assigning a Bundle/SIP Trunk . . . . . . . . z Allocating Routing Codes . . . . . . . . . . . . z Configuring the Company Exchange . . . . 188 . . . . . . Working with the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8 DECT 216 LAN 217 Internet 219 Technical Specifications 220 Environmental Information 222 Index 223 Technical support for your Forum® telephone exchange 227
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9 About this Manual This user guide is designed for the technician who will install the Forum 525/526 and put it into operation. Usually this is the responsibility of your Belgacom agent, who will prepare the Forum 525/526 and hand over the configured, operational system. The information given z about mounting the Forum 525/526 z about connecting and commissioning the terminals z about installation and configuration of software and single components are for these people only.
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10 Features The Forum 525/526 is a communications system for integrated voice and data communication. The outstanding feature of this communications system is its modular structure: z Forum 525/526 is a system that can be tailored exactly to your communications requirements. Initially, the main module doesn’t carry any telephony interfaces. They can be added by means of additional interface cards. The main module provides five slots for different combinations of interface cards.
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11 z Belgacom system telephones Forum Phone 520, Forum Phone 530 z Belgacom Forum Base 500 base stations z DECT handsets Forum Free (via Forum 500 base station) z ISDN telephones (on the Upn port) Forum Phone 510 An S0 port can be used by Euro-ISDN terminals working in accordance with DSS1. A Upn port is suitable for the Forum Phone range of system telephones. Forum 500 base stations can also be connected to the DECT-enabled Upn ports on interface cards.
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12 Telecommunications Applications) standards are supported for the purpose of integrating CTI applications. Forum 525/526 also features an integrated browser-based CTI application, the Forum CTI. The Forum CTI allow users to call up and use telephone functions from their PCs. Furthermore, the Forum CTI Touch web application is a web-based solution available for controlling telephony functions with current smartphones.
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13 with 100 MBit/s) to be used for telephony as well. Corded system terminals of the Forum IPhone 525 and Forum IPhone 535 as well as the VoIP system telephones Forum IPhone 520 and Forum IPhone 530 types are available for this purpose. These devices have the same functionality and support the same features as the non IP-enabled system terminals. For users wanting to use PC-supported telephony, IP system terminals are available as separate licensable software versions (“Softphone”).
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14 Packet Data in the D Channel Some business applications, for instance POS terminals, cash registers or credit card terminals, require a permanent data connection over the X.25 packet data network. Packet data transfer through the ISDN D channel (according to X.31 via SAPI 16) can also be established between several S0 interfaces of the Forum 525/526. Simultaneous connections are distinguished by means of a TEI (Terminal Endpoint Identifier). X.
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15 Note: We recommend you to read through the explanations under Useful Information on Internet Access starting on page 86. E-Mail The Forum 525/526 has an integrated e-mail function that is able to use the POP3, APOP or IMAP4 protocols to check the Internet service provider for incoming mail. When configuring the Forum 525/526, e-mail account query can be configured for every member of staff.
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16 Telephony Basic Settings Factory Settings on Delivery The following basic settings and features are active on delivery. We recommend that you configure the Forum 525/526 communications system to suit your individual requirements before using it (see Configuration starting on page 61). Telephony Basic Settings With the Forum 525/526 all ports (S0, Upn and a/b ports) are realised by installing a specific combination of interface cards for this purpose.
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Authorisations Authorisations The allocation of authorities regulates which functions terminals on Forum 525/526 can use. These authorities are configured for so-called user groups, to which users and their terminals are then assigned. Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Administrators” can access all functions in Forum 525/ 526 and have unlimited configuration rights.
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18 Authorisations User group settings Function / Authorisation Standard Administrators Guests Courtesy Service off off off Use LDAP + + + Use central + + + Edit central - + - Use own company + + + Edit own company - - - Edit other companies - - - Entries (personal) 20 20 0 External International Internatio nal Incoming only Immediate external line seizure - - - External line seizure over operator - - - LCR *) + + - Deactivate LCR *) + + - LCR at call f
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Authorisations User group settings Function / Authorisation Standard Administrators Guests Callback on busy *) + + - Multiple seizure at the + + + Switch authorization *) - - - Display phone number off - - - - - - + - parallel terminal s (intern) *) *) Display phone number off (extern) *) Display phone number off/on + per connection *) Dial in (incoming) Pickup from group + + - Pickup selective + + - Take + + + Call removal *) - - - Calling suppression at the -
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20 Authorisations User group settings Function / Authorisation Standard Administrators Guests Indicate call forwarding after + + + - - - - - - last forwarding last forwarding last forwarding External to external *) + + - 3-party conference *) + + - Park call *) + + - MOH at external + + + + + + Call protection ringing tone ringing tone off Call waiting protection + + - Announcement protection *) - - - Intercom protection *) - - - Pickup protection *) - -
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Authorisations User group settings Function / Authorisation Standard Administrators Guests Special lists 1 1 1 Call filter empty empty empty Manage intern call list *) + + - Manage extern call list *) + + - Manage busy call list *) + + - Manage door call lists *) + + - Device busy *) + + + All keys locked *) - - + Programming function + + + Menu and ABC keys *) + + + DECT trunc keys *) - - - + - - - - - - - - - - - - - 0 0 0 Incoming basic amou
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22 Authorisations User group settings Function / Authorisation Standard Administrators Guests Cost factor *) 100% 100% 100% Create costs *) - - - RAS *) - - - Callback *) none none none E-mail notification *) + + - Send E-mails*) + + - CSTA menu *) - - - CSTA key *) - - - CSTA data *) - - - Speed dialling *) + + - Door opener *) + + - Keypad dialling *) + + - Time control *) - - - SMS stationary *) - - - Booking number may be set + + - + + -
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Authorisations The following important settings are active without further configuration: z External authorisation: International numbers can be dialled from all configured terminals. External lines must be seized by entering a preset code. z Call forwarding to internal and external numbers can be activated. Call forwarding after delay is performed after 20 seconds. Door calls and MSN groups can be forwarded. Call diversions for other users and call diversions by other users are deactivated.
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24 Internet Functions Internet Functions z RAS access (with or without callback) can be set up for every Forum 525/526 user. RAS access requires the activation of the RAS authorisation. z Multiple e-mail account queries can be set up for every user. Every user with a system terminal can be automatically informed about incoming e-mails with this function. Subject and sender of the e-mail will be displayed. The e-mail remains on the e-mail-server where it can be queried with a standard e-mail programme.
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Upgrade Licence Update Notes If you are already operating an Forum 525/526 communications system with an older version of the software, the following notes will help you update to the release 7. The release 7 is published at the same time for all members of the Forum 500 / Forum 5000 product family. If you are operating multiple communications systems, for example, on TC system networking, updating all communications systems at the same time is a good idea to ensure optimal compatibility.
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26 Technical Notes z An upgrade licence enables you to use the new release 7 features including the extended functions (see table New features Forum 526). When you enter the upgrade licence authorisation key, the communications system changes its designation to Forum 526. The upgrade licence is already included when you purchase a new Forum 526 communications system. Technical Notes The extended release 7 features may require you to upgrade the existing communications system.
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Updating Updating Updating is done in the following steps: 1. Open the System: Firmware page in the Configurator. Click on the Save button to create a backup copy of the existing configuration. Then click on the Next button. 2. Click on the Browse button. Select the firmware file. Click on the Load button. This process loads the firmware file to the communications system. After loading, the communications system re-starts. Then the existing configuration is converted.
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28 Scope of Delivery Installation Scope of Delivery The delivery consists of: z One Forum 525/526 communications system z Three connection cables for the ISDN S0 port z One set of mounting screws and wall plugs z One set of short user guides z One CD including the complete documentation and software Safety Precautions The CE symbol on the product confirms that it meets the technical guidelines on user safety and electromagnetic compatibility valid at the time of approval.
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Mounting Location CAUTION! Static charges can damage the Forum 525/526. Make sure you discharge yourself and your tools before and while installing electrical and electronic components of the Forum 525/526. Only terminals that deliver safety extra-low voltage (SELV) may be connected to the Forum 525/526. Proper use of authorised terminals meets this requirement. Only terminals meeting the technical requirements may be connected to the analogue ports.
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30 Wall Mounting Do not position the Forum 525/526 z in front of or above heat sources such as radiators, z in direct sunlight, z behind curtains, z in small, unventilated, damp rooms, z on or near inflammable materials, z or near high-frequency devices such as transmitters, X-ray or similar apparatus. Use a separate 230 V power circuit and install overvoltage protection.
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Installing Interface Cards Installing Interface Cards The main module of the Forum 525/526 can be expanded using interface cards. Please note: Turn off the Forum 525/526. Unplug the main supply from the socket. You must not install or uninstall interface cards while the Forum 525/526 is turned on. V.24 and Doorstation Equipment Slots V.24 Doorstation equipment Forum 525/526: V.24 and doorstation equipment slots The Forum 525/526 has two slots in which special interface cards can be operated (V.
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32 Installing Interface Cards z The V.24 interface card (“Forum 525 Card serial interface”) provides a serial port. Proceed as described below to install one or both of these interface cards: 1. Turn off the Forum 525/526. Open the housing cover. 2. Remove the slot card from the transport packaging. Check that it is the correct type of slot card. (There is a sticker with the type name on the connector.) CAUTION! Static charges can damage electronic components.
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Installing Interface Cards z There is no prescribed order in which to use the jacks. You can, for example, therefore operate an interface card in slot 3 even though slot 2 is not occupied. z Each of the slots is connected to a group of pressure terminals. Therefore there are also five pressure terminal groups on the main module. To be able to distinguish these, all the pressure terminals in a group are the same colour. z The slots are not of the same type.
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34 Available Ports CAUTION! Static charges can damage electronic components. Pay attention to the regulations regarding the handling of electrostatically sensitive components. 3. Carefully insert the interface card in the slot provided. The component side must face to the right. Ensure the plug-in connection is sitting securely. 4. Connect the required port cable to the corresponding pressure terminals of the relevant pressure terminal group (see also Positions of the Ports starting on page 35). 5.
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Available Ports Four actor ports for connection to a door opener and the intercom of doorstation equipment. These are designed as pressure terminals (actor1 and actor3 to activate door openers, actor2 and actor4 to activate doorstation equipment) Four sensor ports for connection to the bell keys of doorstation equipment, designed as pressure terminals (sensor 1 to sensor 4) z One slot to incorporate a V.24 add-on card (Forum 525 Card serial interface). The following port can be used with the V.
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36 Interface Cards Interface Cards Forum 525/526 (5 Slots) The following overview shows the available interface cards.
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Interface Cards Slot 1 Slot 2 Slot 3 Slot 4 S0 1/1 S0 1/2 S0 2/1 S0 2/2 S0 3/1 S0 3/2 S0 1/3 S0 1/4 S0 2/3 S0 2/4 S0 3/3 S0 3/4 - - - - - Slot 5 - Ports: 4 x S0 (Forum 523 / 525 Card 4 S0/T0) Slot 1 Upn Upn 1/1 1/2 - Slot 2 Upn Upn 1/3 1/4 - - - - - Upn Upn 2/1 2/2 - Slot 3 Upn Upn 2/3 2/4 - - - - - Upn Upn 3/1 3/2 - Slot 4 Slot 5 Upn Upn 3/3 3/4 - - - - - Ports: 4 x Upn (Forum 523 / 525 Card 4 digital extensions) Slot 1 Slot 2 Slot 3 Slot 4 Upn Upn 1/
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38 Interface Cards Slot 1 Slot 2 Slot 3 Slot 4 S0 2/1 S0 2/2 S0 3/1 S0 3/2 a/b a/b 2/1 2/2 a/b a/b 2/3 2/4 a/b a/b 3/1 3/2 a/b a/b 3/3 3/4 a/b a/b 2/5 2/6 Slot 5 a/b a/b 3/5 3/6 Ports: 2 x S0 and 6 x a/b (Forum 523 / 525 Card 2 So/T0, 6 analogue extensions) Slot 1 Slot 2 a/b a/b 2/1 2/2 - Slot 3 a/b a/b 2/3 2/4 - - - - - a/b a/b 3/1 3/2 - Slot 4 a/b a/b 3/3 3/4 - - - - - a/b a/b 4/1 4/2 - Slot 5 a/b a/b 4/3 4/4 - - - - - a/b a/b 5/1 5/2 - a/b a/b 5/3 5/4 - -
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Port Assignment, Termination, Cable Lengths Port Assignment, Termination, Cable Lengths S0 Ports Whether you use the switchable S0 ports for internal or external communication depends on your communications requirements and the existing basic accesses. Note that the S0 bus requires a terminating resistor of 100 ohms at each end. In the case of the Forum 525/526, the S0 buses are terminated by software. You make this setting in the S0 port configuration in the Configurator on the Web console.
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40 Port Assignment, Termination, Cable Lengths Forum R TR TR IAE IAE The S0 bus is terminated by the TR at the ends. 1a TR 1b 2a TR 2b Termination on an ISDN socket S0int S0ext 2a 2b 1a 1b 1a 1b 2a 2b 12345678 12345678 Switchable S0 port on a pressure terminal You can add S0 ports to the Forum 525/526 by installing suitable interface cards in a slot. These S0 ports can be switched between internal and external operation.
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Port Assignment, Termination, Cable Lengths Upn Ports Each of the Upn ports enable the connection of a Forum 500 DECT base station, a Forum Phone 515 / 525 / 535 telephone or a Forum Phone 510 / 520 / 530 telephone using a twin-wire cable. The maximum permissible length of the twin-wire cable on a Upn port is 500 m. This line may only be laid inside buildings. The maximum permissible length of the twin-wire cable on a Upn port of an interface card is 1,000 m when 0.6 mm cable (with twisted pairs) is used.
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42 Port Assignment, Termination, Cable Lengths z one cable between the doorbell and the sensor port. A door station of the type “Doorphone” can also be operated on the Forum 525/526. This intercom is connected via a “Doorphone” module to one of a/b ports of the Forum 525/526 (see Intercom System (for a/b) starting on page 46). LAN Port The LAN port enables integration of the Forum 525/526 into an existing in-house LAN by means of a 10 Mbit hub.
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Power Failure DSL Port External DSL modems can be connected via the LAN port. In the case of the Forum 525/526, the output of the DSL modem (NTBBA) is led to the LAN port of the Forum 525/526 via an external switch or hub. The router subsequently converts the PPPoE protocol to the TCP/IP protocol of the LAN.
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44 Connectible Terminals Connectible Terminals The Forum 525/526 ports offer a large number of possibilities for connecting terminals. Internal/External S0 Ports All S0 ports can either be connected externally (i.e. to ISDN network terminators) or internally. It is not possible to use both assignments simultaneously.
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Connectible Terminals If you use a cordless handset such as the Forum Free 566 /576 / 586, this can also be contacted by other base stations using the GAP/CAP standard. a/b Ports The a/b ports a/b1 to a/b4 can be used for connecting analogue terminals. These can be for voice or data communication, and use DTMF dialling, e.g. z analogue telephones z class 3 fax machines z analogue modems (external or internal) z external devices for music on hold z external voice mail systems.
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46 Connectible Terminals Voice Mail If you are using an external voice mail system, it must be capable of handling the number of digits used for internal telephone numbers, e.g. five digits if you have configured five-digit internal numbers. The external voice mail system can be connected to internal a/b ports as well as to internal S0 ports. For both port types the voice mail system can activate the notification for system terminals with the code procedures * 6 8 resp. # 6 8 .
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Connectible Terminals COM Port By installing the V.24 interface card (Forum 525 Card serial interface) a serial port on the COM interface is provided. Please note: The connection line for the COM port can be up to three metres long. A PC for configuring the Forum 525/526 or transmitting call data can be connected to the COM port. This call data can be evaluated in detail with a call charge registration programme.
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48 Power Supply Unit Forum Phone 515 / 525 / 535: Extensions and Accessories Power Supply Unit The power supply unit 90035810 is required in the following cases: z when connecting a key extension to a Forum Phone 525 / 535 system telephone (see also the chapter Key Extensions starting on page 49) z when using the Forum IPhone 525 / 535 IP system telephones (with or without key extension) where no Power over LAN is available in the network Connecting the Power Supply Unit to an IP Telephone The connect
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Key Extensions Key Extensions Up to three key extensions can be connected to system telephones: either three key extensions of the model Forum 500 Keypad Paper FP 525 / 535 or three key extensions of the model Forum 500 Keypad Display FP 535. A combination of these key extensions is, however, not possible.
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50 Key Extensions The power supply unit is plugged into the last in the series of key extensions. Configuration Needs Power Supply Unit Upn system telephone No Upn system telephone with 1-3 key extensions Yes IP system telephone Yes IP system telephone with 1-3 key extensions Yes IP system telephone with PoE (Power over Ethernet) No IP system telephone with 1-3 key extensions and PoE No A system telephone requires a power supply unit if a key extension is installed.
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Key Extensions 1 2 2 1 2 2 Underside of the device: key extension (left) and system telephone (right) This symbol on the system telephone indicates the connector for the key extension. It is on the underside of the telephone. This symbol on the key extension indicates the connector for a further key extension. This symbol on the key extension indicates the connector for the power supply unit and is on the underside of the device.
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52 Headset Headset A headset can be connected to the Forum Phone 515 / 525 / 535 system telephones and to the Forum IPhone 525 / 535 IP system telephones. The headset must comply with the DHSG standard (connection via RJ45 jack). The manufacturers Plantronics and GN Netcom make devices suitable for this purpose. Alternatively, you can connect a “normal” headset (RJ11 jack) using an adapter. The headset must comply with DIN Norm EN 60950-1 Point 6.
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PRA Connector Module PRA Connector Module (ISDN 30/Forum 516 PRA Module) The Forum 516 PRA Module allows you to operate a Forum 525/ 526 on a primary rate access. This access provides up to 30 voice channels. You can also use the Forum 516 PRA Module to network two systems, e.g. in order to use the Forum 525/526 as a subsidiary system or DECT server.
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54 Installation Installation Please note: The module should only be installed by trained personnel. DANGER! The device contains hazardous voltages. 1. Pull out the mains plug of the Forum 525/526. 2. Open the housing cover of the Forum 525/526. 3. On the module board, remove the protective covers of the two S2M slots (A) and (B). B S2M slots Activity LED A PCM LAN 1LAN 2 Position of the S2M slots on the module board 4.
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Installation 3 1 2 4 S2M LEDs S2M slot (Underside of the module board) Position of the LEDs on the Forum 516 PRA Module 5. Wire the S2M port of the connector module to the NT or the other PBX according to the following drawing. Make sure the RX and TX lines are crossed over (connect the RX lines of the Forum 525/526 to the TX lines of the other PBX).
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56 Configuration 7. Reconnect the Forum 525/526 to the power supply. 8. Configure the S2M module in the Configurator of the Forum 525/526 (refer to Configuration starting on page 61). Check the level 1 status with reference to the LEDs on the module. None of the LEDs are illuminated before the S2M module has been configured. LED Display LED Meaning 1 (green) Synchronous (= ok) 2 (green) Blue alarm 3 (yellow) Remote alarm or out of sync (yellow alarm) 4 (red) Loss of signal (red alarm) 9.
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Safety Precautions Mounting the Forum 526 Rack InfoCom System The Forum 526 is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. DSL Forum 526 Rack Frame and Ports Safety Precautions The system needs to be mounted in earthed cabinets or cases. Lines and cables connected to the communications system must only be laid inside buildings. Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect the Forum 526 Rack to a Local Area Network (LAN).
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58 Technical Data only be performed by skilled, qualified personnel. EN, IEC regulations, along with other recognised technical rules regarding safety, must be observed. Please note: Before opening the device, pull out the plug. Technical Data (differences to the wall-mounted Forum 526 only) Dimensions: z Width: 19-inch panel with flange for mounting in installation cabinet z Height: 3U z Depth: approx. 340 mm Weight: approx. 7.
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Pinning of RJ 45 Jacks Pinning of RJ 45 Jacks Upn, a/b Pin 4-5 Intercom Pin 3-4 (Door 1) Pin 5-6 (Door 2) Sensor Pin Pin Pin Pin 1-2 3-4 5-6 7-8 (S1) (S2) (S3) (S4) Actor Pin Pin Pin Pin 1-2 3-4 5-6 7-8 (A1) (A2) (A3) (A4) S0 Pin 4-5, 3-6 S2M Pin 4-5, 1-2 100 Base-T Pin 1-2, 3-6 For each of the 5 slots, there is a corresponding port field with several RJ 45 sockets on the front panel. The port fields are labelled “SLOT 1” to “SLOT 5”.
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60 Scope of Delivery Label Interface Card Ports SUBSCRIBER 1..8 (Slot 4 & 5) 4 x a/b a/b1 ... a/b4 8 x a/b a/b1 ... a/b8 AT 1..4 (Slot 3, 4 & 5) M100-AT4 a/b1 ... a/b4 An overview of the interface cards can be found under the heading Forum 525/526 (5 Slots) starting on page 36. For each of the five slots, there is a LED on the front panel of the Forum 526 Rack. These LEDs are labelled SLOT1..SLOT5.
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61 Configuration Configuration and programming of the Forum 525/526 is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Forum 525/526.
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62 Brief Guide to Initial Configuration Note: To avoid problems with existing network installations, the Forum 525/526’s DHCP server is designed for static address assignment in its factory settings. The Forum 525/526’s IP address is always 168.99.254 in its factory settings. Brief Guide to Initial Configuration Setting up a first connection is quite simple with a standard Windows PC: 1. Connect the PC’s network card with one of the Forum 525/ 526.’s LAN ports Use a cross-wired Ethernet cable to do this.
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Brief Guide to Initial Configuration Setting the IP address in Windows XP Tip: To find out the IP address of the Web console, enter the code digit procedure * 1 8 2 on a connected system telephone. You can also view the net mask by entering the procedure * 1 8 3 . The PC’s IP address must be in this network range. Note: Deactivate any connection via a proxy server which has been configured. Open the Internet Explorer, go to the menu Extras and open the Internet options dialogue box.
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64 Configuring the Forum 525/526 Configuring the Forum 525/ 526 Preparing the Configuration Before starting with the configuration, make sure you have the following documents at hand: z An overview of the ports z A list of the terminals to be connected z A list of the IPEIs, if you wish to log on DECT terminals in the secure procedure z A list of the users to be set up (staff entitled to use the services of the Forum 525/526) with their names, departments, and the internal call numbers you want to
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Configuring the Forum 525/526 2. The Forum 525/526 Web console is started. First set the country in which you are operating the Forum 525/526, and in which language the Web console is to be displayed. Forum 525/526: log-on dialogue box 3. To commence configuration, you must first log on. For the initial configuration, enter your: user name: “Administrator” password: for the initial configuration, leave this box blank. 4. Confirm this by clicking on OK. Forum 525/526: dialogue box for initial access 5.
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66 Configuring the Forum 525/526 as administrator. The administrator has comprehensive configuration rights, which, for security reasons, must be restricted to the administrator. The administrator password can be seen and edited only by the administrator personally. Make a note of the password and keep it in a safe place. 6. Confirm your input with Apply. Then the EULA (End User License Agreement) is displayed. Confirm the license agreement by clicking on Accept.
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Configuring the Forum 525/526 Loading the Online Help The online help can now be loaded in the Configurator: 1. Go to the System: Components menu. Select the entry Online Help and click on Browse. 2. Look for one of the language-specific ZIP files in the “OLH” directory of the product CD. Confirm your choice by clicking on Open. 3. Then click on Load to transfer the online help to the system.
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68 Configuring the Forum 525/526 Preconfiguration Configuration of the Forum 525/526 can be prepared by a Belgacom agent. For this purpose, a Forum 525/526 installed here is programmed with the customer data (e.g. user data, call distribution schemes, cord-bound terminals). This data is stored and then loaded into the Forum 525/526 at the customer’s site by a service technician. This prepared configuration must be completed at the customer’s site (LAN configuration and DECT terminals).
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Configuring the Forum 525/526 Connection via Internet The connection for remote configuration is established indirectly over the Internet. The connection session starts with a voice call from one of the registered phone numbers. During the call, connection parameters (IP address, keys) will be sent using a DTMF sequence. Afterwards, the Forum 525/526 communications system establishes a secured SSH connection to an Internet server.
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70 Configuring the Forum 525/526 Using remote configuration, all Forum 525/526 settings with the exception of the system PIN can be edited or updated. New software versions of the Forum 525/526 and the software for the connected system terminals and base stations can also be installed (see the System: Firmware menu in the Configurator). For security reasons, settings in the Configurator, Network menu should only be edited on site to avoid malfunctions or failures in the customer’s LAN (e.g.
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Configuring the Forum 525/526 tings. Entry can be made from an analogue telephone, an ISDN telephone and from system telephones.
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72 Configuring the Forum 525/526 Loading SW Updates New versions of the system and terminal software can be loaded to the system. New software versions of the Forum 525/526 are loaded from the configuration PC, which accesses the Configurator (see the System: Firmware menu). For information on connecting a configuration PC, see Brief Guide to Initial Configuration on page 62.
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Configuring the Forum 525/526 Basic Hardware Settings Switch The Forum 525/526 configuration can also be returned to the factory settings by means of the basic hardware settings switch. Please note: If the factory settings are restored, all customer settings and user data will be lost. To restore the Forum 525/526 basic settings, proceed as follows: 1. Switch off the Forum 525/526 by disconnecting the power plug. 2. Remove the cover. CAUTION! Static charges can damage electronic devices.
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74 Configuring the Forum 525/526 Generating Your Own MoH Files The Forum 525/526 comes with an internal MoH file for Music on Hold. The Forum 525/526 product CD contains a number of MoH files with different volume levels, which you can load at a later time as necessary. The file format for non-resident Music on Hold is *.wav. You can also save your own MoH in a *.wav file and load it into the Forum 525/526.
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Forum 525/526 in Computer Networks Configuration Examples Forum 525/526 in Computer Networks One of the outstanding features of the Forum 525/526 is the integration of telephony and computer networks. Connect the Forum 525/526 via a computer network (LAN) with suitably configured workstations, and you can use its network features from these workstations.
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76 Introduction to TCP/IP The following LAN prerequisites are possible: Server configuration in the LAN Forum 525/526 Functions No IP server present Forum 525/526 functions as DHCP and DNS server IP server present DHCP server present System Administrator must assign IP address and DNS name for Forum 525/526 IP server present No DHCP server present Special case when integrating the Forum 525/526 in a LAN; settings in the Network: LAN menu must be coordinated with the responsible system administrator
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Introduction to TCP/IP pose are used. Within a LAN, you can use addresses which are not unique world-wide: IP Range Common Netmask Comment 192.168.0.0192.168.255.255 255.255.255.0 256 smaller networks 172.16.0.0172.31.255.255 255.255.0.0 16 medium networks 10.0.0.0-10.255.255.255 255.0.0.0 1 large network IP enables the establishment of connections via one or more intermediate stations. The decision whether to connect directly or indirectly to the partner device depends on the network mask.
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78 Forum 525/526 in a Serverless LAN Forum 525/526 in a Serverless LAN In a peer-to-peer network, the workstations are connected to one another via network cables. In many networks, the cables run in the form of a star from a central hub or switch. Such networks do not require special servers. This configuration example is also valid for a LAN with a server using a protocol other than IP (e.g. AppleTalk or IPX/SPX). ISP (DNS) Forum (DHCP, RAS, int. DNS, Internet) S0 S0 Ext.
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Forum 525/526 in a Serverless LAN DNS Name Resolution In a serverless LAN, the internal DNS name resolution is performed by the Forum 525/526. If you type the string “host.domain” into your browser, a DNS request is sent to the Forum 525/526 IP address. The Forum 525/526 responds with the correct IP address, so that the Configurator home page can be called up. In a peer-to-peer network (Windows network), the workstations each have a name which is displayed in the network environment.
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80 Forum 525/526 in a Serverless LAN RAS Access You can establish a connection to the Forum 525/526 from an external PC via an ISDN card. The necessary IP settings are transmitted by the Forum 525/526 on establishment of the connection. The computer that has dialled in has access to all services in the LAN that can be used via the IP protocol. The authorisation for RAS access is set up in the Configurator via the User Manager: User Groups menu.
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Forum 525/526 in a LAN with an IP-enabled Server Forum 525/526 in a LAN with an IP-enabled Server In a LAN with an IP-enabled server, you should coordinate integration of the Forum 525/526 with the responsible network administrator. You must decide on the IP address space to be used and which network services (DHCP, DNS, RAS, Internet access) the Forum 525/526 is to handle in the LAN. ISP (DNS) Forum S0 S0 Ext. PC PC 1 S0 Net Net Server (DHCP, RAS, int.
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82 Forum 525/526 in a LAN with an IP-enabled Server 1. Call up the Network: DHCP page. Click Change. 2. In the Status selection, change to the Dynamic address assignment or to the Dynamic and static address assignment setting. 3. In the Devices selection, change to the with configured MAC only setting. For SIP system telephones (Forum IPhone 512 / Forum IPhone 545), it is also possible to omit the configuration of the MAC address (see Forum IPhone 512 / Forum IPhone 545 DHCP starting on page 115).
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Forum 525/526 in a LAN with an IP-enabled Server Internet Access You can also use the Forum 525/526 as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the Forum 525/526 IP address on the server as the default gateway. In addition, you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the Forum 525/526.
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84 Forum 525/526 in a LAN with an IP-enabled Server RAS Access In a LAN with an IP-enabled server you can also enable external computers to dial in via the Forum 525/526. To do this, you should coordinate with the network administrator the IP address space which can be assigned to an external computer dialling in, and enter it in the Configurator, Network: RAS: ISDN menu, under Address Range. ISP (DNS) Forum (RAS, Internet) S0 S0 Ext. PC PC 1 S0 Net Net Server (DHCP, int.
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Branch Link Branch Link You can use the Forum 525/526 to interlink two LANs via ISDN. To do this, you configure two Forum 525/526 systems so that they can dial in to each other. In order for this to work, the two LANs must be configured for different IP address ranges (subnetworks). For at least one of the Forum 525/526 systems, change the prescribed address range for the LAN. Forum (IP=192.168.99.254, Net=192.168.99.0) Net PC 1 Net Hub Forum (IP=192.168.11.254, Net=192.168.11.
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86 Useful Information on Internet Access Useful Information on Internet Access Costs The Forum 525/526 uses a router function to access the Internet, which means that it automatically establishes an Internet connection when required and terminates the connection after a certain period of time if no data are being transmitted.
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Useful Information on Internet Access the Forum 525/526 automatically releases the connection to the Internet after a certain, specifiable duration. z It is possible to call up Web pages simultaneously from several workstations. z The Forum 525/526 can block access to certain Web pages by means of filter lists. E-Mail One of the most important services in the Internet is e-mail. Emails are buffered in individual e-mail accounts on a mail server. Mail servers are operated by ISPs for example.
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88 Useful Information on Internet Access Certain protocols cannot be used when NAT is being used. This affects protocols with the following properties: z IP addresses are transported in the useful load, e.g. NetBIOS over IP or SIP. z The protocol requires an active, inward-directed connection establishment, e.g. ICQ. z The protocol will function without TCP/UDP port numbers, e.g. ICMP or IGMP.
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89 Voice over IP (VoIP) The term “Voice over IP” describes the usage of IP-based data networks for telephony. It is possible to distinguish between two different types of VoIP: z Telephony via Internet provides cheaper charge-models for telephone services. For telephony directly via the Internet, only the cost of data transmission is incurred. Various Gateway providers can provide crossover into the PSTN (“Public Switched Telephone Network”) for a fee. As well as standardised protocols such as SIP and H.
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90 VoIP Telephony via intranet with the Forum 525/526 offers the following possibilities: z Use of IP-based system telephones and of SIP telephones connected to Cat5 twisted-pair ethernet cables z Use of IP-based system telephones and of SIP telephones via VPN, RAS, Branch or WLAN connections z Using voice-data compression with compressing codecs, it is also possible to make multiple IP-based telephone calls simultaneously on a 64 kbit/s ISDN line z Use of PC-supported system telephones (so-called “S
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Quick Start Quick Start IP System Telephony VoIP system telephony can be quickly and easily set up using the Forum 525/526. 1. For Q.SIG-IP or to increase performance, install a Forum 523 / 525 Media Gateway Card. 2. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP. Optional: enter an IP address from the Forum 525/526 IP network which is not being used, such as 192.168.99.253 under IP Address Configured. Click on Apply.
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92 Quick Start External SIP Line If your Forum 525/526 provides access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider. 2. Install a Media Gateway card (see MGW Interface Card starting on page 104). 3. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP.
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Quick Start Note: The Telephony: Trunks menu page is only displayed if you activate the Level: Expert option on the opening page of the Configurator. 7. Check that the SIP connection is active on the System Info: Telephony: Trunks page. Also check the SIP licence count on the System: Licences page. Check the functionality by making an external call. You should assign the relevant external number of the SIP account to the internal numbers on the page Telephony: Call distribution: Incoming.
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94 Quick Start address of the SIP telephone and an available IP address and click on Apply. 6. Configure the SIP telephone or the SIP telephony software. Please also refer to the configuration help on the Telephony: Devices: VoIP Phones page. For the desired call number, click on (Help) and select a suitable help page under Type. A configuration dialogue of SIP telephony software 7. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones.
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Fundamentals Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet. PCM data can also be compressed to save bandwidth. Propagation Delay and Bandwidth IP-based data networks are generally not able to guarantee a specific minimum bandwidth and defined propagation delay.
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96 Fundamentals The length of the voice-data packets must therefore be adjusted to the requirements of the transmission medium. Shorter voicedata packets can be sent if a direct ethernet connection exists. If an 64 kbit/s ISDN line is to be used for transmission, then longer voice-data packets should be used. Longer voice data packages are generally used for SIP telephony over the Internet.
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Fundamentals Voice Quality The achievable voice quality depends on various factors. It is possible to optimise voice-data transmission on an existing network using the available configuration settings. Measuring the network quality may also help.
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98 Fundamentals The achievable voice quality also depends on the packet propagation delay and the packet loss between the terminals involved. These parameters can be determined using the “ping” programme. Note: Measurements made with “ping” are round-trip propagation delays. Divide the maximum value displayed by two. Packet Propagation Delay and Packet Loss Value Quality Level Value Quality Level Propagation delay < 50 ms Optimal Loss < 1 % Optimal Propagation delay 50-100 ms 0.
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Fundamentals If this is the case, use a modern switch component. Selective forwarding of ethernet packets (“Layer 2 switching”) avoids collisions. Modern switch components also evaluate the TOS byte of IP packets, thereby providing the optimal prerequisites for VoIP telephony. Note: The Forum 525/526 uses a TOS byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests “Minimise Delay” and “Maximise Throughput” for IP packets marked with this value.
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100 Fundamentals z DTMF dial tones are only received by the other party if the uncompressed G.711 codec is used. Alternatively, DTMF dial tones can be transferred using the Internet standard RFC 2833/4733. For this, the “DTMF (RFC4733)” codec needs to be activated for the codec configuration on the Telephony: Extended: VoIP profile page. z Analogue modems can not be used Tip: Configure the actual usage for the a/b ports, e.g. set them to Fax or Data (analogue).
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Fundamentals IP system phones or DECT over IP base stations participate in codec negotiation with the VoIP profile configured respectively. If no common audio codec is determined during negotiation, it will not be possible to establish the call connection. Transparent codec interconnection Transparent codec interconnection allows SIP terminals to use addition codecs even though the desired codec is not, or not directly supported by the Forum 525/526 communications system. Some examples are: z G.
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102 Fundamentals the System: Components page. The extended codec list is also a part of data back-up. Note: You can obtain the extended codec list as a description filefrom your Belgacom agent. This file should not be edited which is why editing is not supported. Create a VoIP profile with extended codec entries with the following steps: 1. Open the Telephony: Extended: VoIP profile page in the Configurator of the Forum 525/526 communications system. 2. Click on the Codecs button.
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Media Gateway (MGW) must be deactivated if you want to assign the profile to a SIP trunk and if you have set the G.711 codec. Note: If you want to allocate the VoIP profile to a Forum IPhone 512 / Forum IPhone 545 IP system telephone, the Voice Activity Detection option should be deactivated for all codecs. Media Gateway (MGW) The Media Gateway transforms VoIP voice data into PCM audio data. This function converts voice data between VoIP telephones and all other terminal types.
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104 Media Gateway (MGW) z Q.SIG-IP, DECT over IP and SIP are not possible. For optimal call quality and high availability, you should consider using a MGW interface card (see also MGW Interface Card starting on page 104). MGW Interface Card A Media Gateway card is available for the Forum 525/526. This interface card implements eight simultaneously usable Media Gateway channels. Technical Data z The MGW interface card is connected via the slot to the internal ethernet Switch.
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SIP Telephony 3. Enter the desired static IP address in the IP address configured field. Enter “0.0.0.0” to obtain an IP address via DHCP. 4. Confirm with Apply. The configuration page displays the MGW interface card’s MAC address. You will need this for the static assignment of an IP address via a DHCP server. Note: During the commissioning of a MGW interface card, the software MGW function is automatically switched off.
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106 SIP Telephony External SIP Connections The Telephony: Trunks: Route menu gives you the option to configure a bundle overflow, which automatically occupies a second line in case of a breakdown or over-occupancy of the SIP connection. You can also set up your system to route certain types of calls, such as international calls, to an SIP connection. Note: You will need a Media Gateway card for SIP telephony. You will also need a fast Internet connection such as DSL for SIP telephony.
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SIP Telephony z A SIP connection causes constant Internet data traffic, so do not use SIP with Internet access which is paid for according to the time used. z RTP call data is also exchanged directly between terminals for SIP telephony, so different codecs can be used for sending and for receiving. It is also possible to change codecs dynamically during a call.
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108 SIP Telephony telephony as a preference (see also PBX Networking, under Configuration starting on page 153). You can configure SIP connections in the Configurator on the pages Telephony: Trunks: SIP provider and Telephony: Trunks: SIP trunks. Enter the technical attributes of a specific SIP provider, such as the IP addresses for the registrar and the STUN server under SIP provider.
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SIP Telephony licences are occupied currently, the SIP subscriber can only make emergency calls. Note: If the technical log-on is not successful due to an incorrect user name or incorrect password, the SIP subscriber cannot establish any connections – no emergency calls either. When a SIP subscriber logs off, when terminating the programme, for example, the associated licence will become available immediately. A licence is also made available when a SIP subscriber’s regular status query is not conducted.
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110 SIP Telephony from the Forum 525/526. The series of characters before “@” is the “User Name” or “SIP Username”. The internal call number of the user must always be used here (the Ph.No. field in the Configurator under User Manager: User). The series of characters after “@” is the “Domain Name” or the “SIP Domain”. The IP address of the Forum 525/526 must always be used here.
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SIP Telephony thus not possible between two SIP subscribers. The following table shows the possible features. Features Notes Incoming and outgoing calls with call number display (CLIP) A SIP telephone requires a call number display for CLIP. Parallel connection of multiple SIP subscribers SIP subscribers must be logged on under the same user identification. Enquiry, toggling, call waiting, three-way conference, reject Operation or feature must be available on the SIP telephone or in the SIP software.
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112 SIP Telephony Forum IPhone 512 / Forum IPhone 545 SIP Telephones You can operate the Forum IPhone 512 and Forum IPhone 545 SIP system telephones on the Forum 525/526 communications system. The firmware of the communications system already includes the matching firmware files (Firmware addons, “*_fwaddons_*.
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SIP Telephony The general commissioning takes place in the Configurator of the Forum 525/526 communications system with the following steps: 1. Under System: Components load the firmware addons to the memory card. 2. Add a new entry under Telephony: Devices: VoIP Phones. Enter a call number and select the telephone type as Forum IPhone 512 / Forum IPhone 545.
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114 SIP Telephony Forum IPhone 512 / Forum IPhone 545 as well as the diverse language modules are updated also. Note: The configuration files are sent using an encrypted format (file extension: *.tuz). Forum IPhone 512 / Forum IPhone 545 Setup You can change the configuration and function key settings for each Forum IPhone 512 / Forum IPhone 545 individually: 1. Call up the Telephony: Devices: System phones menu page in the Configurator. 2.
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SIP Telephony Forum IPhone 512 / Forum IPhone 545 DHCP The address and device configuration is transferred from the Forum 525/526 communications system to the Forum IPhone 512 / Forum IPhone 545 SIP phone using the DHCP protocol. You can configure the necessary address settings while adding a device entry under Telephony: Devices: VoIP Phones differently: z You can enter the MAC address of the Forum IPhone 512 / Forum IPhone 545 manually.
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116 SIP Telephony The TFTP server of the Forum 525/526 communications system will serve up to 4 concurrent data transfers. To avoid overloading the TFTP server (e.g. after a power failure), additional devices may get an IP address from the DHCP server with a delay. The allocation of IP addresses will restart if the TFTP server indicates the end of the overload situation.
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VoIP System Telephones VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: z Forum IPhone 525: This is a VoIP-enabled edition of the Forum Phone 525 system telephone. This system telephone can be extended with up to three key extensions (Forum 500 Keypad Paper FP 525 / 535). z Forum IPhone 535: This is a VoIP-enabled edition of the Forum IPhone 535 system telephone.
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118 VoIP System Telephones PC Port: Allows the telephone to be connected to a workstation computer. Use a non cross-over RJ45 patch cable to connect to the PC’s network port. z The VoIP system telephone’s power supply is provided by an extra plug-in power supply. It is also possible to provide a power feed via PoE (“Power over Ethernet”). PoE requires special devices for power feeds, as well as a completely wired RJ45 connection line.
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VoIP System Telephones problems. To register a new VoIP system telephone, proceed as follows: 1. Temporarily remove the VoIP system telephone’s ethernet connection. Switch on the VoIP system telephone’s power supply. Note the MAC address shown in the display, for instance “MAC: 00:30:42:00:00:00”. Switch off the power supply. 2. In the Configurator, open the Telephony: Devices: VoIP Phones page. Click on the New button. 3. Select the VoIP system telephone’s Type and enter the previously noted MAC address.
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120 VoIP System Telephones 2. Configure a fixed IP address for the Forum 525/526. To do this, call up the Configurator and open the Network: LAN page. Click on the Change button. 3. Enter the current IP address configuration in IP address and Network mask. Confirm with Apply. 4. Configure the Forum 525/526’s DHCP server to assign IP addresses. To do this, call up the Configurator and open the Network: DHCP page. Click on the Change button. 5. From Status, select the address assignment option.
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VoIP System Telephones The file name is determined by the telephone type. If a Media Gateway card is installed, you can also specify the TFTP server on the card which has a higher performance. Telephone type Forum 525/526 Media Gateway card Forum IPhone 520 opi63.cnt /ram/ip_tel/opi63.cnt Forum IPhone 530 opi65.cnt /ram/ip_tel/opi65.cnt Forum IPhone 525 Forum IPhone 535 opi7x.cnt /ram/ip_tel/opi7x.cnt Forum Base DECT IP ip_rfp.cnt oder ng_ip_rfp32.cnt /ram/ip_tel/ip_rfp.
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122 VoIP System Telephones default gateway for operations from the DHCP server. Using “Option 43”, which is reserved for this purpose, the DHCP server also provides the IP address of the communications system and port number 8100 for registration. 5. The VoIP system telephone creates a TCP connection to the supplied IP-address/port-number combination and sends a registration query.
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VoIP System Telephones Local Configuration In addition to automatic configuration via BOOTP/DHCP, it is possible to manually configure a Forum IPhone 525 or a Forum IPhone 535. This can make sense, for example, when you wish to connect a VoIP system telephone at a distant location via router. This local configuration is saved permanently in the nonvolatile memory of the VoIP system telephone. To change the local configuration, use an additional programme, the Java-based “IP Phone Configurator”.
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124 VoIP System Telephones The “IP Phone Configurator” dialogue opens. Select the desired language setting (“English” or “German”)from the drop-down menu. 2. Enter the network address of the VoIP system telephone. You have two connection types to choose from under Connection to IP Phone: – Deactivate the IP Phone address option to establish a broadcast connection via “UDP-Broadcast”. You have to select this type of connection if the VoIP system telephone has not yet been assigned an IP address.
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VoIP System Telephones data with a broadcast connection functions even without a response from the VoIP system telephone. You can implement the following settings: IP parameter locally configured: Select the yes option to activate manual IP address configuration. Select the no option to activate automatic IP address configuration via BOOTP/DHCP. IP address and Netmask: Enter an available IP address and the network mask to be used by the VoIP system telephone.
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126 Forum IPhone PC Forum IPhone PC Besides the hardware VoIP system telephones, PC software for VoIP telephony can also be deployed. This software can be used with the operating system Windows.
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Forum IPhone PC The licences are activated in the Forum 525/526’s Configurator in the Menu System: Licences. The system software includes a licence for a demo version for temporary use (60 days). Please contact your Belgacom agent if you wish to purchase a permanent licence. Licences can be combined. Each licence can be activated only once. Installation Installation is done using a setup programme (“IPCsetup.exe”). The Forum IPhone PC can also be installed without a user interface.
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128 Forum IPhone PC Notes VoIP system telephony requires an active IP connection to a workstation computer. If a Firewall is installed for your workstation computer, you may need to explicitly allow this connection. If you log on to the workstation computer using a different user name, you must reconfigure these values. You can use any arbitrary sequence of digits not already in use in the LAN for the device ID. Select a random device ID to secure telephone usage.
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Properties DECT over IP® In order to achieve optimal network coverage, a DECT network with several DECT base stations can be operated. A DECT network is comprised of DECT terminals connected with the next respective base station (network cell). For users of a DECT terminal, the handover from DECT base station to base station is completely transparent. Even during a conversation, users are switched from one network cell to the next without any interruption.
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130 Properties IP-DECT z Forum Base DECT IP indoor: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable) with up to 100 metres of cable from the last Ethernet switch, integrated antennas; 8 voice channels z Forum Base DECT IP outdoor: like the Forum Base DECT IP indoor; mounted outside enclosed areas (IP55); external antennas z Forum Base DECT IP-WLAN indoor: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable); offers simultaneous function of a
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Properties Note: You can simultaneously use older and newer DECT over IP base stations. In this case you have to select a newer DECT over IP base station Forum Base DECT IP v2 as DECT over IP Manager. If VoIP telephony is already being used, Ethernet cable access makes good sense. Transmission of telephony signalling and voice data via TCP/IP also offers usage of existing network infrastructure and an increase in range using suitable methods.
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132 Configuration voice data are directly converted into DECT voice data by the base station. The base stations support the following VoIP codecs: G.711 uncompressed G.723 compressed G.729 compressed Configuration One of the DECT over IP base stations that is installed assumes coordination and configuration of the DECT over IP functions (“DECT over IP Manager”, OMM). Select a base station that has a dependable data link to the Forum 525/526.
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Configuration Please refer to the information given in the chapter entitled LAN DHCP Server starting on page 119. Note: A base station cannot be operated as a DECT over IP Manager and a WLAN-Access Point simultaneously.You should therefore use a DECT over IP base station which does not have WLAN function as your DECT over IP Manager. Create a separate entry for each DECT over IP base station and for the DECT over IP Manager on the Telephony: Devices: DECT over IP page.
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134 Configuration Dual Operation Simultaneous operation of base stations via Upn access and base stations via Ethernet access is possible with the Forum 525/526. Transparent handovers, for example, are only possible when between DECT base stations using the same access technology. When switching over to a DECT base station using different access technology, a DECT terminal automatically re-establishes a connection (roaming). Be sure to keep the PARK ID of your Forum 525/526 in mind.
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Configuration z To re-synchronise, first wait for all current connections to be terminated. You can operate a DECT network consisting of several remote locations (“clusters”). A cluster is a number of DECT base stations that operate synchronously with each other. No handover is possible between DECT base stations from different clusters. You should configure a second cluster for DECT base stations of a second location.
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136 Configuration The WLAN function and the function of the DECT over IP Manager cannot be used simultaneously on the same DECT over IP base station, so you will always need at least two DECT over IP base stations. The WLAN settings are then made as follows: 1. Set up the existing DECT over IP base stations in theForum 525/526’s Configurator. Go to the DECT over IP Manager’s Web Configurator. 2. On the WLAN Profiles page, configure at least one set of settings (see below under: Setting up a WLAN Profile).
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Configuration DECT over IP/OpenMobility Manager: WLAN Profiles Use the following settings for standard operations. General Settings z Select the desired WLAN Profile and activate the Profile Active option. z Enter a SSID (Service Set Identifier, wireless network identification) to identify a network. This network identification is transmitted at regular intervals, making it easier to find the networks you’re looking for, using the “View available wireless networks” function in Windows XP, for example.
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138 Configuration not generally increase data security, so it is preferable to leave this on the default setting of “Off”. Security Settings On no account should you use Open System or Wired Equivalent Privacy (WEP) settings, whether out of convenience or in order to avoid configuration problems, unless of course you want to start up an Internet Cafe! z Activate the Wifi Protected Access (WPA) option. z Under Type select the “WPA v.1”setting.
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Configuration Configuring for a Remote Location If you are using a DECT over IP base station in the same LAN as the Forum 525/526, the IP address configuration and software loading procedure which are run when a DECT over IP base station is started are handled by the Forum 525/526 using the DHCP and TFTP protocols. For the DHCP function to be available, the DECT over IP base station must be able to reach the Forum 525/526 via a “Broadcast”.
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140 Configuration 2. To log in to the dialogue, you enter: User: “admin” Password: “Admin” 3. Enter the MAC address of the DECT over IP base station. The MAC address will be printed on the label on the DECT over IP base station’s casing. Click on List configuration. The DECT over IP base station’s current configuration will be displayed. 4. Change the DECT over IP base station’s IP address configuration.
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Variants of PBX Cascading PBX Cascading As requirements grow, the Forum 525/526 can be operated together with other PBX installations. If you merely need a larger number of connections, it is easy to link a second PBX (PBX Cascading). If you want to operate the Forum 525/526 at several locations with different PBXs, this is possible by PBX Networking (see page 144). Variants of PBX Cascading You can combine two PBXs in order to increase the number of terminals that can be connected.
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142 Putting a Cascaded PBX into Operation Putting a Cascaded PBX into Operation Proceed as follows to put a cascaded PBX system into operation: 1. Take the additional slave system out of its packaging and place it in immediate proximity to the master system. Connect a system telephone to the slave system for a later performance check. 2. Back up the master system data. For further information, refer to the online help topic System: Data Backup. 3. Switch off the master system if it is operating.
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Putting a Cascaded PBX into Operation Note: Changes to the configuration while initialising the slave system may trigger error reports referring to the ongoing initialisation. You can see that the initialisation has been completed from the display on the system telephone connected to the slave system. Notes Observe the following when operating a cascaded PBX system: z All Upn, S0 and a/b ports of the slave system can be used with appropriate telephones.
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144 PBX Networking Forum 525/526 provides all the features necessary for PBX networking. You need PBX networking in the following cases: z To operate the Forum 525/526 as a subsidiary system on another PBX. This will also allow you to use the Forum 525/ 526 as a DECT server, for example. z To network several Forum 525/526s into a PBX system. z To use flexible configuration possibilities of trunk lines for a Forum 525/526.
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Connections Connections Networking two or more TK systems means interconnecting them. The Forum 525/526 allows you to use the following connections: z ISDN trunk lines z ISDN point-to-point connections (Q.SIG) on external S0 ports or on the S2M port z IP network connections (Q.SIG-IP or SIP tie line) Note: Networking via IP network connections requires a MGW interface card Forum 525 Media Gateway Card.
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146 Point-to-Point Connection Technology Point-to-Point Connection Technology Protocol: Q.SIG or DSS1 The Q.SIG protocol, designed for ISDN point-to-point connections, is the preferable choice as the transmission protocol; alternatively, the DSS1 protocol, designed for ISDN dial-up connections in the Euro-ISDN, can be used. Certain PBX networking features can only be used with the Q.SIG protocol, however.
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Point-to-Point Connection Technology L1 Clock To enable PBXs in the ISDN network to communicate with each other, they must be “clock-aligned”. The L1 protocol master sets the clock for layer 1, and the L1 protocol slave adopts (synchronises to) this clock. When planning a PBX networking scheme, you must make sure that the L1 clock propagates from a master via a number of PBXs.
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148 Point-to-Point Connection Lines Point-to-Point Connection Lines There are different types of lines available for an point-to-point connection between two PBXs, depending on the distance between them. Direct Connection This type of ISDN point-to-point connection joins the two systems directly to each other using a crossover twisted-pair cable. An S0 connection can be used for distances up to 1,000 metres, while an S2M connection can span up to 250 meters.
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Point-to-Point Connection Lines The external S0-ports of a gateway can also be used for a direct connection. Connection via an Active Transmission System For distances exceeding the range of a direct connection, an active transmission system can increase the range to up to 50 km. Normally the L1 master is the transmission system for the two connected PBXs. For the protocol layers L2 and L3, one PBX is normally the protocol master and the other PBX is the protocol slave.
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150 IP Network Connections IP Network Connections If you are operating a fast and continuous network or internet connection at two or more sites, you can also network the PBX systems via a network connection. There are two different protocols available for networking TC systems via network connections: Q.SIG-IP and SIP tie line. The various features of these protocols are summarised in the following table: TC system networking via network connections Feature Q.
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IP Network Connections an incoming external call is placed via multiple TK systems, one or more RTP proxies may be used to forward the connection. Currently, there are no standards for the necessary extensions to the Q.SIG protocol. This means that you can only use Q.SIG-IP between Forum systems. Networking two Forum 525/526 systems using Q.SIG-IP requires 2 licences – one licence per system. The number of possible voice connections is not restricted by the licence.
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152 IP Network Connections One of the special features of a SIP tie line connection is using transparent codec interconnecting, for example to make use of HQ audio or video telephony with appropriate terminals (see Transparent codec interconnection starting on page 101). In addition, you can find out what features are supported by the other station via the SIP tie line protocol. This makes it possible to automatically adapt to the respective other station.
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Configuration Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle.
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154 Configuration z PBX 1 first searches for a free channel in the “C” bundle. z If all the lines in bundle “C” are busy, the system tries to set up a connection via bundle “E”. PBX 3 switches the connection through, provided it is appropriately configured (refer to Numbering starting on page 154). z If it was not possible to set up an indirect connection via PBX 3, the system tries again via bundle “A”. The “prefix” necessary for this can be configured with the route.
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Technical Details ular, this simplifies configuration of the Forum 525/526 as a subsidiary system: the only entry you assign to the default entry is the route to the host system PBX 100199 b a c 4: b D: c PBX 400499 d PBX 200299 h g PBX 500599 D: a e 3: e 5: h D: d f PBX 300399 k 5: k D: f i 3: i D: g D:Default D:Route Example of closed numbering tables The automatic switching of call requests (i.e. routing) by means of bundle overflow or default numbering can lead to “circular switching”.
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156 Technical Details The code digits to be used for seizing a route with open numbering are not transmitted to the destination PBX and thus cannot be evaluated by it. To reseize a route (for example for a callback), you must set the appropriate digit prefixes in the bundle configuration for the routes to be reseized. Tip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or more bundles for this route, change the Prefix for dest.
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E.164 conversion Telephony E.164 conversion The Forum 525/526 communications system supports two different types of call numbers when dialling external call numbers. Usually you enter the code for a route, e. g. a “0” for the “external line” route. Then you enter an external call number. The external call number can be either a local area code or a country area code. The additionally configurable “E.164 conversion” feature enables you to enter the entire international call number.
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158 E.164 conversion Configuration You can configure the “E.164 conversion” feature for each bundle separately. This is possible for point-to-point configured bundles (“system access”), for point-to-multi-point configuration (“multiterminal access”) and for SIP trunks: 1. Call the Forum 525/526 communications system Configurator. On the introductory page, change the Level option to Expert. 2. This step is optional as the country code is preallocated due to the Country setting under System: Common.
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E.164 conversion Note: For incoming calls via a bundle with the “E.164 conversion” feature each external call number (“CLIP”) appears converted into the international format and is also saved in this format e. g. in the caller list. Keep this in mind when entering call numbers used for authenticating (CLIP-Auth). Example The following example explains the “E.
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160 E.164 conversion Number dialled Number actually used 0003224444888 (Internal) 888 The international area code, the local area code and the access call number are deleted. The destination is called internally without using the ISDN connector. +3224444888 888 You can only enter the plus sign (after E.123) with a SIP telephone (see Internal SIP Subscribers starting on page 108). There is a “E.164 conversion” in this case also. 0024444888 024444888 There is no “E.
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Call Forwarding Number Handling with E.164 and Lists – Black List, White List, etc. The combination of E.164 numbering scheme and black-, white, special lists requires explicit duplex/triplex handling of numbers in all eventually possible formats. Example: 0-6104-1234, 0-030-6104-1234, 0-0049 30-61041234. All these possible formats can be dialled and so work around the e.g. black list. That has to be considered in programming these features.
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162 Call Forwarding Call Forwarding Name Description Virtual call number A virtual call number is always diverted to a destination call number Call forwarding of a hunt group Users of a hunt group can also configure respective call forwarding Call forwarding to external Call forwarding to an external call number or via remote-controlled dialling (Call Through) Call forwarding by a system user Call forwarding via Forum Auto Attendant (with the Connect to phone number and Connect to voicebox functio
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Call Forwarding Loop Detection Loops can generally occur during a call forwarding chain, e. g. when the call forwarding destination refers back to the call forwarding source. This is why a forwarded call has a call forwarding history. When the next call forwarding destination is already included in the call forwarding history, a loop is detected and any further call forwarding is prevented. If no parallel call signalling takes place, e. g.
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164 Call Forwarding Hunt Groups A hunt group is an internal call number which can reach multiple users. An incoming call is signalled to all users of a hunt group. A hunt group is configured in the Configurator in the Telephony: Groups: Hunt groups menu. Call signalling is independent of the Type setting in the hunt group: z Parallel setting: all users of the hunt group are called simultaneously. z Linear, Cyclical or Statistical setting: the users of a timedependent hunt group are call successively.
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Call Forwarding Note: Time-dependent hunt groups do not permit including any additional hunt groups. In addition, you can also configure call forwarding on busy (CFB) for hunt groups. This call forwarding can be used for an internal or external destination call number. In addition, you can enter a back-up destination for time-dependent hunt groups when they cannot be reached.
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166 Busy Keys z Restored call forwarding instances can behave differently as call forwarding chains of earlier firmware versions (before the 6.0 release) are not supported. If necessary, use the trace function for call forwarding (the Diagnosis: Log Trace menu, CF tracking option in the Configurator). z The call forwarding interval, previously only centrally definable, is adopted for all users as the default value. z The “Show hunting group no. as via” option for hunt groups has been omitted.
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Busy Keys Tip: A busy key for virtual call numbers with destination call number is not supported (see Virtual Call Numbers starting on page 163). It is possible, however, to configure a busy key for a virtual call number without destination call number. When the virtual call number is called, the call is signalled by the busy key. The call can be retrieved with the busy key. Busy keys on the system network Busy keys on the Forum 525/526 communications network are realised as a subscriber model.
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168 PIN Code Telephony PIN Code Telephony The users in a company normally use the existing terminals primarily for company-related communication. Now the users would like to also be able to make private calls in some cases. Private calls require: z seizure of special external lines, z changed and valid authorisations, z recording separate charges and z that destination call numbers not be saved for redialling. This function can be realised using the “PIN Code Telephony” feature.
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PIN Code Telephony 4. Open the Telephony: Extended: Companies menu page. Click on the headline of the company desired (default: “Company 1”). 5. Under the PIN dial header, select the desired Route. Select the user group created by the previous steps for the User group setting. Confirm with Apply. You can also use the “Standard” user group or the “External trunk” standard route for the “PIN Code Telephony” feature.
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170 Switch authorisation calling from a different terminal. In addition, the call number identity being used is indicated as busy during the call. This is why the corresponding trunk key also lights up during this time on the respective system telephone. The external call number dialled is not saved in any redial list: neither on the telephone used, nor one's own telephone.
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Switch authorisation 4. Click on the user group for the user who is to execute the “Switch authorisation” feature. Activate the Switch authorisation option. Confirm with Apply. 5. Open the Telephony: Extended: Companies menu page. Click on the header of the company desired (default: “Company 1”). 6. Under the Switch authorisation header, select the User group temporarily active due to switching (e. g. “Guest external seizure”). Activate the Notify at end of call option as desired. Confirm with Apply.
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172 Introduction Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys. Team functions can only be configured on the Forum Phone 520 / 530 and Forum Phone 515 / 525 / 535 system telephones because only these have the required features.
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Introduction Number of available call keys Telephone Number of keys Forum Phone 535 Nine keys with a display Forum Phone 525 or Forum Phone 535 with an additional key extension Forum 500 Keypad Paper FP 525 / 535 36 additional keys without a display Up to three of these key extensions can be used with an Forum Phone 525/ Forum Phone 535.
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174 Introduction has been programmed with a substitution function or call protection. If the destination terminal has been configured for call diversion, the direct call is not diverted. Which Key is Suitable for Which Purpose? z Trunk keys can be assigned call numbers for managing central communication tasks, for example, customer support.
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Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the „Forum Phone 520, 530” or “Forum Phone 515, 525, 535” user guide. Executive/Secretary Team In this example, the executive/secretary team comprises two members: the executive and the secretary.
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176 Examples of Use allel telephone. In addition, a private line is configured for both of the executive’s telephones (trunk key TrK 12: private). Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other.
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Examples of Use If the executive activates a substitute function with the secretary as the substitute, calls for call number 10 will be indicated on the executive’s telephone by an optical signal only, but signalled acoustically on the secretary’s telephone. The secretary can also activate a substitute function. Calls for call number 11 are then signalled acoustically on the executive’s telephone, and indicated by an optical signal on the parallel telephone and the secretary’s telephone.
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178 Examples of Use telephones). The team members can thus see which number a call is for and can answer it by pressing the appropriate team key. The team members can call each other via the team keys. For example, Miller can call number 12 by pressing TK 12; the call is then signalled to Smith’s telephone on TrK 12. Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s telephones will indicate this.
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Examples of Use Line Seizure Call numbers 10, 11 and 12 are programmed as trunk keys on each team member’s telephone (TrK 10 to TrK 12. All team members can use these numbers for answering as well as making calls. Tip: In this team configuration it is useful to programme one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key.
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180 Examples of Use Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Forum Phone 535 system telephone with all call keys programmed as trunk and team keys. Miller 14:22 Mi.14.Feb.
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Examples of Use The first support number and the first hotline number of each team member is programmed as a team key on the other member’s telephone, e.g. TrK 10 and TrK 15 on Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls. On each telephone it is possible to toggle between the calls on individual lines, e.g.
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182 Introduction Call Queue Introduction A queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue, ISDN and DECT telephones. If a call number with a queue is busy, calls to this number enter the queue. The caller first hears an announcement (if function “Announcer at busy” is configured) and then a dial tone or Music on Hold, if the Music on hold upon call transfer setting is activated. Calls which remain in the queue for too long are cleared from the queue.
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Introduction The system administrator sets the number of calls that can be placed in a queue individually for each user group. The value can lie between “0” and “99”. The “0” value deactivates the ”Call queue” function for a user group. When the maximum number of calls in the queue is reached, further callers hear a busy tone. Note: As calling fax machines often operate with the “voice” service indicator (e.g.
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184 Introduction Call Forwarding Forwarded calls of the forwarding type “Immediately” and “On busy” have priority over queues. The queue of the forwarding telephone is not used for forwarding calls in this manner. During the configuration of this type of call forwarding, the contents of the queue are not transferred to the target terminal. If there are still calls in the queue when the call forwarding function is activated, these calls can only be accepted on the source terminal.
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Examples of Use Examples of Use Note: Ports on a Upn interface card are DECT enabled, so that DECT base stations can be connected to operate cordless system terminals. Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Forum Phone 535 or the mobile terminal, the Forum Free 566 / 576 / 586. Configuration z Configure the system access or access for multiple terminals under Telephony: Ports: S0.
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186 Examples of Use z Configure a feature key on the Forum Phone 535 which activates / deactivates a “call forwarding immediately” to the telephone number of the mobile Forum Free 566 / 576 / 586 (in the menu Call diversion: Divert phone: Immediately). Use Incoming calls are routed to the Forum Phone 535 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal. The display on the Forum Phone 535 indicates how many calls there are in the queue.
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Examples of Use z Configure a hunt group of the parallel type under Telephony: Groups: Hunt Group, and include the three telephone numbers of the trunk keys in this hunt group. z Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the hunt group. z In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate the Call queue and Call waiting protection authorisations for this group.
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188 Multi-Company Variant Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure (e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another. This “multi-company variant” can be implemented using the Forum 525/526 within a shared office, for example.
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Configuring the Multi-Company Variant Configuring the MultiCompany Variant The multi-company variant can be commissioned and configured by the system administrator of the Forum 525/526 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group. The process in brief: 1.
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190 Configuring the Multi-Company Variant Activating the Multi-Company Variant To be able to configure several companies in the Forum 525/526, the “Multi-company variant” feature must first be activated. This is done in the Configurator on the Web console in the System: Common menu. Activate the Multi company option here.
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Configuring the Multi-Company Variant Assigning Users For each user you must define the company to which they belong. This assignment determines, for example, which company telephone book the user has access to and which company-specific configuration data apply to them. As the Forum 525/526 manages users in groups, the assignment “user > company” is also established this way. The company to which each user group belongs must be defined for each group. A user group can only belong to one company, i.e.
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192 Configuring the Multi-Company Variant For outgoing external calls which users set up via the lines of their company’s bundle/SIP trunk, the assignment of the bundle to the company is irrelevant: the charges are assigned according to the “source” principle. Charges are billed to the company to which the user belongs who set up the connection.
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Working with the Multi-Company Variant Working with the MultiCompany Variant All the features of the Forum 525/526 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way. The following section describes the features additionally available to the users in the multi-company variant.
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194 Working with the Multi-Company Variant istrators” - service the entire system. Foreign telephone books can only be edited in the Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The Forum 525/526 can manage up to 2,000 entries in all telephone books (in the central, personal and company telephone books).
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195 Configuring the PC Software Further possibilities of use can be implemented on a workstation computer with the Windows operating system by installing drivers and programmes.You can find the installation programmes required for this on the product CD that comes with the Forum 525/526. Proceed as follows to install extra software: 1. Log on under Windows as the administrator. 2. Insert the product CD. If your PC is suitably configured, the CD will start automatically.
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196 Using the Systray Display Using the Systray Display You can configure a systray display for the Forum 525/526 to appear in the information area of the Start bar of a workstation computer. This systray display constantly shows you whether a WAN, a RAS or a Branch connection via ISDN is active. It is also possible to display the current occupancy of the trunk lines. Requirements To use the systray display, you must first install TAPI; see Setting up TAPI Interface starting on page 201.
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Browser for Forum CTI and Forum Hotel Browser for Forum CTI and Forum Hotel You can simplify the daily use of the Forum CTI and Forum Hotel Web applications using the Web browser especially adapted for the Forum 525/526. Each time the workstation computer is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar. Installing the Browser 1.
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198 Synchronising the PC Clock Synchronising the PC Clock With the network service SNTP (simple network time protocol) it is possible to synchronise the internal clock of a workstation computer with the time of the Forum 525/526. Requirements You must enter the time zone so that the Forum 525/526 can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1. Go to the Configurator, System: Common menu. Click on Change. 2.
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CSTA interface Application Interfaces The Forum 525/526 communications system supports a series of application interfaces which are used by external systems to access functions of the communications system. Communication between the external system and the Forum 525/526 communications system is principally transported via the LAN connection or using the IP network protocol. The respective functions differ depending on the application interface.
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200 CSTA interface The CSTA interface based on phase 2 with a limited range of functions available without licence, range of functions comparable with the TAPI basic functions. You can use the following CTI applications without a CSTA licence: z Forum Count 500(0): This charging software can query and evaluate charge information via the CSTA interface. There is a CSTA to V.24 converter (“Count4CSTA”) available which is a standard part of the charging software for doing so.
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Setting up TAPI Interface Setting up TAPI Interface With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration). Here, the CTI application uses the services of the Forum 525/526 with the help of the TAPI driver installed on a Windows PC. Many telephony functions, such as enquiry, toggling, three-party conference, pick-up, call protection and call forwarding can be controlled using appropriate TAPI-compatible software.
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202 Setting up TAPI Interface 1. In the Start menu, select Settings: Control Panel. Select the Printers and other Hardware (with Vista/Windows 7: Hardware and Sound) category. Double-click on the Phone and Modem Options icon. 2. Change to the Advanced tab. 3. From the list of installed driver software, select Forum 500 Service Provider and click on Configure. 4. In the following dialogue you will find a list with the configured connections for the user who is currently logged on. Click on New. 5.
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LDAP Interface 3. Enter a telephone number in the Number box and confirm with Dial. Under Windows XP you first click on the Dial icon and in the subsequent dialogue activate Phone call. 4. The number you entered is displayed on the selected system terminal. Lift the receiver to start dialling. Note: This note is not relevant to Windows XP or Vista. If the “Phone Dialer” programme is not installed, you will have to install it. To do this, you open the Control Panel and click on Software.
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204 LDAP Interface LDAP with Outlook Express / Windows Mail You can configure and operate the LDAP directory service with “Outlook Express” or “Windows Mail”, an e-mail programme, as follows: 1. Call up the Accounts command in the Tools menu. The Internet Accounts dialogue box will then open. 2. Click on Add. Select the Directory Service command from the pop-up menu. 3. Under Internet directory (LDAP) server, enter the address of the Forum 525/526.
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LDAP Interface LDAP version 2 or via LDAP version 3. The LDAP query requires either an anonymous LDAP directory access without a password or a LDAP directory access with user name and password. Note: SSL encryption of LDAP communication is not supported. You can configure a separate LDAP directory access for each company configured (see Multi-Company Variant starting on page 188): 1. Open the Telephony: Extended: Companies page in the web configurator. The list of companies configured is displayed.
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206 LDAP Interface To configure the LDAP query you need to find out from the LDAP server administrator what part of the subtree contains the desired address information. The subtree is designated with a technical address (DN, “Distinguished Name”). This technical address (in the above example “ou=people,dc=mycompany,dc=com”) can be defined in the web configurator on the Telephony: Extended: Companies page with the BaseDN setting.
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LDAP Interface z Ideally, call numbers on the LDAP server are saved in the E.123 format beginning with a plus sign and country code. Furthermore, the bundles configured in the standard route of a company should have the setting E.164 conversion (see E.164 conversion starting on page 157). Special call numbers such as the emergency call number “110” should not be managed via LDAP, rather in the telephone book of the communications system. z A call number queried via LDAP is adjusted before use.
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208 SNMP Interface z Via the LDAP server you can also query another communications system from the family /Forum 500/ Forum 5050. If, for example, you connect multiple communications systems into a network (see PBX Networking starting on page 144) you can then manage call number information on a central communications system. Please note that information queried via LDAP cannot be forwarded via the LDAP server of the same communications system.
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SNMP Interface The SNMP Agent supports SNMP Traps after SNMP version 2. In case the SNMP Agent cannot be accessed, the Forum 525/526 communications system stores up to 100 error or status messages. Also note that there is a SNMP description file (MIB, Management Information Base) for the Forum 525/526 communications system which can be found on the product CD . Installing SNMP Agent Install the SNMP Agent on a Windows PC. Select a PC which is usually in continuous use, e. g. a Windows server. 1.
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210 SNMP Interface Configuring SNMP The SNMP Agent requires the IP address of the SNMP Manager for operation. System messages in the form of SNMP Traps are sent to this IP address. You manage the IP address of the SNMP Manager in the Forum 525/526 communications system configurator. 1. Start the web console of the Forum 525/526 communications system. 2. Navigate to the Telephony page in the Configurator:Settings. Click on the Change button. Telephony: Settings: SNMP 3.
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211 Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 525/526. Please note: Repairs to the Forum 525/526 should only be carried out by qualified personnel.
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212 General/Hardware General/Hardware Question: The Forum 525/526 is not functioning. Make sure the mains plug is properly connected. Plug another device into the mains socket to check whether there is any voltage. Question: The mains plug is connected, the mains socket is supplying output, but the Forum 525/526 still does not function. DANGER! This device contains hazardous voltages. To make the system dead, remove the power plug from the socket. Take the housing cover off.
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Telephony Telephony Question: It is not possible to make external calls. Check the connection between the NTBA and the Forum 525/526. In the Configurator, check whether the external S0 ports are configured correctly (Telephony: Ports: S0 menu): – Configuration of System- / Multi-terminal access OK? – Port is connected to the NTBA? – Faultless Cabling? – Terminating resistors properly configured? Check the status of the trunks. In the Configurator, open the System Info: Telephony: Trunks page.
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214 Telephony Make sure the user configured for this telephone belongs to a user group with external line access (Configurator, User Manager: User groups menu). Check also whether the internal call number of this telephone has been configured for incoming call distribution (Configurator, Telephony: Call Distribution menu). Question: One of the features (e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the Forum 525/526.
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PBX Networking You have configured multi-terminal access and system access in parallel. All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only in the Configurator (Telephony: Call Distribution menu). A specific MSN can be seized for individual calls by means of a code number procedure. For further information, refer to the “Forum 500 / Forum 5000 – Standard Terminals” user guide.
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216 DECT Question: Why is it not possible to reach a communications system indirectly via another communications system? You have interconnected e.g. three communications system with two direct Q.SIG connections. While configuring the routes, you applied the default “Business” selection for the Type setting. Callswitching for internal calls is possible for the in-between communications system for internal routes only. Change the Type setting for all affected routes to “Internal”.
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LAN Question: Another manufacturer’s DECT device is not functioning. Check whether the DECT device supports the DECT GAP standard. In the Configurator, also make sure GAP is set for this DECT device (Telephony: Devices: DECT Phones menu). Question: The startup procedure of the DECT base stations take a long time? What is the reason? This behaviour may indicate a problem with the reference clock. Refer also to What are some of the causes for problems when sending and/or receiving faxes? starting on page 215.
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218 LAN Question: The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the Forum 525/526 along with the protocol identifier, for example http://192.168.99.254/. Check whether the browser has been configured for connection through a proxy server. If so, deactivate the “Connect through proxy server” setting. Question: You have just configured the Forum 525/526 via the network.
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Internet Internet Question: I cannot access our company Web site. Outside your system, your company Web site is accessed at “www.firm.com”, but in the Configurator you have entered “firm.com” as the domain. Your company’s site URL thus counts as an internal URL and can only be accessed by entering the direct IP address. If required, change the domain setting in the Network: LAN menu.
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220 Technical Specifications System data Mains power supply 230 V ~ 50 Hz Rated power 160 VA Safety class 2 Permissible temperatures, stationary, weatherproofed +5 °C to +40 °C Dimensions (W x H x D) 396 x 390 x 100 mm Weight (system only) 3.
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221 for analogue terminals with DTMF dialling, flash duration of 60 to 310 ms Possible interface cards: – 4 x a/b – 8 x a/b – 2 x S0 and 6 x a/b – Supply voltage 40 V ± 10% – Supply power 1.2 VA – Feed current 25 mA – Range 1,000 m V.24 port / COM (Forum 525 Card serial interface) for connection of a PC 1 x (optional) – Range 3m Doorstation equipment interface card (Forum 525 Card double doorphone) for connection of doorstation equipment 1 x (optional) Contact load of actor 1.
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222 Environmental Information z The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. z In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or recycle most of the materials of your end life equipment in a sound way.
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223 Index A Actor See Intercom system 46 Actor/sensor port 41 Analogue a/b ports 41 Authorisations 17 B Base station 129 Basic setting 72 Basic settings Authorisations 17 Internet 24 Bundles 153 Busy keys 166 C Call diversion 161 Call Forwarding 161 Call Forwarding Chain 161 Call key 172 CF tracking 166 Clock 198 Power failure 43 Synchronising the PC (via SNTP) 198 Codec 96 Codecs 100 CompactFlash 35 Configuration 61 Initial configuration 61 Loading software updates 72 Preconfiguration 68 Preparation 64
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224 Doorstation equipment interface card 31 DSL 43 DSL port 43 DSS1 146 DTMF 100 E E.123 110 E.
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225 M Media Gateway 103 Memory card 35 MGW 103 Hardware 104 Multi-terminal access 10, 144 Music on Hold 45, 74 Generating own files 74 N Networking 12 NTBA 213 NTBBA 43 Numbering 154 O Online help 67 Outlook Express 204 P PBX cascading 141 PBX networking 144 PBX number 155 PBX system networking 167 PIN assignment ISDN socket 40 PIN Code Telephony 168 Point-to-point connection lines 148 Port assignment Actor/sensor port 41 Analogue a/b ports 41 DSL port 43 LAN 42 S0 port pin assignment 41 S0 ports 39 S0
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226 SIP 100, 105 External 92, 106 Forum IPhone 512 112 Forum IPhone 545 112 Internal 93, 108 SIP (external) 13 SIP (internal) 13 SIP tie line 13, 151 SIP-DDI 108 Slots 31, 32 SNTP 198 Software updates, loading 72 Switch authorisation 170 System access 10, 144 System data, resetting 72 Systray display 196 T TAPI 11, 157, 196, 201 Team functions 172 Explanation of keys 172 Introduction 172 Team key 173 Telephony 213 basic settings 16 Terminating resistor 39 TFTP server 113 Three-member team 177 Time zone 198
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Technical support for your Forum® telephone exchange Technical support for your Forum® telephone exchange User instructions All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx. Diagnosing the problem In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.
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Technical support for your Forum® telephone exchange - for SMEs and residential customers: 0800/55700 - for large companies 0800/55100 Change your configuration To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No.
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For more information: z Please dial 0800 55 400 z Visit us in the Internet at www.belgacom.be/pabx z Contact your Belgacom dealer Subject to changes Status 09.