User guide

6
Team Functions 180
Introduction 180
z Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
z Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Examples of Use 183
z Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . 183
z Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . 185
z Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
z Toggle Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Call Queue 190
Introduction 190
z Activation of Queues. . . . . . . . . . . . . . . . . . . . . . . . . . . 191
z Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
z Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
z Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Examples of Use 193
z Enquiry Station for an Operator with Two
System Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
z Group of Three Enquiry Stations. . . . . . . . . . . . . . . . . . . 194
Multi-Company Variant 196
Configuring the Multi-Company Variant 197
z Activating the Multi-Company Variant . . . . . . . . . . . . . . . 198
z Configuring and Managing Companies. . . . . . . . . . . . . . . 198
z Assigning Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
z Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . 199
z Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . 200
z Configuring the Company Exchange . . . . . . . . . . . . . . . . 200
Working with the Multi-Company Variant 201
z Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . 201
z Making Calls Between Companies . . . . . . . . . . . . . . . . . . 202
z Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . 202