User guide

Working with the Multi-Company Variant 201
Multi-Company Variant
Working with the Multi-
Company Variant
All the features of the Forum 523/524 which the users may
already be familiar with from the single-company variant are
available in the multi-company variant. These features can be
used to the same extent and can be used in exactly the same
way.
The following section describes the features additionally available
to the users in the multi-company variant.
Company Telephone Book
An individual company telephone book can be created for each
company. In addition to this, “personal” and “central” telephone
books exist:
z A personal telephone book is available for each user.
z The central telephone book can be used across the companies
by all users of the Forum 523/524.
The company telephone book is a central telephone book for the
whole company. It is only available to the users/user groups who
are assigned to this company. You can also define whether the
members of each user group may edit the company telephone
book or not.
The company telephone book is treated exactly the same way on
the system terminals as the other types of telephone books. This
means that the entries listed in the personal, central and company
telephone books are displayed on the system phones at the same
time.
Users can also use the telephone book of their company with the
Forum CTI and Phone Book Web applications, assuming they
are authorised to use these applications.
In addition, it is also possible to assign a user group with the
authorisation to edit foreign company telephone books. This
authorisation is useful if members of this group - e.g. the “Admin-