User guide

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Multi-Company Variant
Multi-Company
Variant
Communications systems are frequently shared by several com-
panies. These companies want to jointly use the existing infra-
structure (e.g. the existing lines and features of the system),
while at the same time they wish to organise and pay for their
communication completely independently of one another.
This “multi-company variant” can be implemented using the
Forum 523/524 within a shared office, for example.
In the multi-company variant, the companies are essentially com-
pletely independent of one another. This allows them to have their
own trunk lines, which is useful for billing purposes. The
Forum 523/524 hardware and software are used equally by all the
companies, however. It is possible to configure the Forum 523/
524 for each company and define the extent to which the features
of the system may be used.
In brief, the features of the multi-company variant are as follows:
z Up to 5 companies can be configured at the same time.
z Every user of the Forum 523/524 is assigned to a company.
z Each available bundle (trunk group) or SIP trunk is uniquely
assigned to a company so that incoming external calls can be
transferred to the correct internal subscriber.
z For each company, every route can have its own code. For
example, it is possible to activate different routes with the
code “0” for different companies. This enables separate
charging for outgoing external calls, for example.
z An individual exchange (“operator”) can be set up for each
company.
z Each company can maintain the communication data of its
business partners in its own company telephone book.
z The charges can be billed individually for each company.