User guide

Examples of Use 193
Call Queue
Examples of Use
Enquiry Station for an Operator with Two
System Telephones
The operator switches all incoming calls and can either work on
the Forum Phone 535 or the mobile terminal, the
Forum Free 566 / 576 / 586.
Configuration
z Configure the system access or access for multiple terminals
under Telephony: Ports: S
0
.
z Configure the Forum Phone 535 and e.g. a base station (RFP)
under Telephony: Devices.
z Configure a trunk key for the Forum Phone 535 under
Telephony: Devices: System telephones.
z Configure the Forum Free 566 / 576 / 586under Telephony:
Devices: DECT phones and assign the Forum Free its own
telephone number. Check in the Forum Free.
z Under Telephony: Call Distribution: Incoming or
Telephony: Call Distribution: Incoming DDI route all
incoming calls to the number of the Forum Phone 535trunk
key.
z In the Configurator, create a new group called “Operators”
under User Manager: User groups. Activate the Call queue,
Call waiting protection and Call forwarding authorisations
for this group and set the Dial in (outgoing): External
option appropriately.
z Create a user called “Operator 1” under User Manager: User.
Assign this user to the “Operators” user group. Assign the
telephone numbers of the Forum Phone 535 trunk key and the
number of the mobile Forum Free 566 / 576 / 586 to this user.
z Activate Call wait. prot. (call waiting protection) on both
terminals in the
Protection menu.
z Configure a feature key on the Forum Phone 535 which
activates / deactivates a “call forwarding immediately” to the