Belgacom Forum™ 523/524 Mounting and Commissioning Manual
Welcome to Belgacom Thank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 523/524 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first. Internet: www.belgacom.
1 Contents About this Manual 9 Features 10 Factory Settings on Delivery 18 Telephony Basic Settings 18 Authorisations 19 Internet Functions 26 Update Notes 28 Upgrade Licence 28 Technical Notes 29 Updating 30 Installation 31 Scope of Delivery 32 Safety Precautions 32 Mounting Location 35 Opening and Closing Forum 523/524 36 Interface Cards 40 z Installing Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . 40 z Position of the Interfaces. . . . . . . . . . . . . .
2 Port Assignment, Termination, Cable Length 48 z S0 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 z Upn Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 z a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 z Actor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 z LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 z WAN Port . . . . . . . . .
3 z Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . 82 z Setting up an Internet Connection from Remote (ISP Trigger Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 z Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 z Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . 83 z Basic Hardware Settings Switch . . . . . . . . . . . . . . . . . . . . 84 z LAN Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . .
4 z Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 z Useful Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 z VoIP Profiles for SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 z Voice Activity Detection (VAD) . . . . . . . . . . . . . . . . . . . . 114 Media Gateway (MGW) 115 z Software MGW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 z MGW Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 Point-to-Point Connection Lines 156 z Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 z Connection via an Active Transmission System . . . . . . . . . 157 z Connection via the Public Network . . . . . . . . . . . . . . . . . 157 IP Network Connections 157 z Connection via Q.SIG.IP . . . . . . . . . . . . . . . . . . . . . . . . 158 z Connection via SIP tie line . . . . . . . . . . . . . . . . . . . . . . . 159 Configuration 161 z Bundles . . . . . . . . . . . . . . . .
6 Team Functions 180 Introduction 180 z Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 z Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Examples of Use 183 z Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . 183 z Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . 185 z Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 z Toggle Team . . . . . . . . . . . . . . . . . . . .
7 Configuring the PC Software 203 Using the Systray Display 204 Browser for Forum CTI and Forum Hotel 205 Synchronising the PC Clock 206 Application Interfaces 207 CSTA interface 207 Setting up TAPI Interface 209 LDAP Interface 211 z Address Queries using LDAP . . . . . . . . . . . . . . . . . . . . . 211 z Querying External LDAP Server . . . . . . . . . . . . . . . . . . . 212 SNMP Interface 216 z Installing SNMP Agent. . . . . . . . . . . . . . . . . . . . . . . . . .
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9 About this Manual This user guide is intended for the technician installing the Forum 523/524 and putting it into operation. This will usually be the responsibility of your Belgacom agent, who will prepare the Forum 523/524 and hand over the configured, operational system. The information on z installing the Forum 523/524, z connecting terminals and putting them into operation, and z installing and configuring the software of components is intended for these persons only.
10 Features Forum 523/524 is a communications system for integrated voice and data communication. It is an innovative, modular and convergent system platform designed primarily for VoIP voice and data applications. VoIP (“Voice over Internet Protocol”) enables you to make telephone connections using Intranet and Internet data links, making it possible to use new applications, and providing cost advantages in many cases. The Forum 523/524 can also be used to make conventional telephone calls.
11 Telephony The Forum 523/524 communications system is designed to be connected to an ISDN-basic access using the DSS1 protocol or to be connected using Internet telephony according to RFC 3261 via a SIP provider. System access (point-to-point) and multi-terminal access (point-to-multipoint) are both supported. All types of access can be configured in parallel. Forum 523/524 complies with legal regulations governing telecommunications equipment and fulfils the DSS1protocol.
12 z DECT over IP base stations for DECT handsets can be connected using LAN and an additional Media Gateway card. If your network provider supports CNIP (Calling Name Identification Presentation), this can show you the names and numbers of callers for each incoming call. Forum 523/524 supports the display of these names on system telephones. If however, you have created an entry under the caller’s number in the telephone book Forum 523/524, this will be displayed instead.
13 Further Telephony Features The installed memory card enables you to operate a digital voice memory and voice information system. A 1 GB memory card offers about 60 minutes of recording time. For more information, please refer to the user guides “Forum Voicemail” and “Forum Auto Attendant”. You can optimize your telephone communications by using team functions and call-queuing function.
14 Up to 4 calls can be made simultaneously via an RPF, and up to 8 calls can be made simultaneously if an RFP is connected via 2 Upn connections. The DECT network can also be operated using VoIP (see DECT over IP® starting on page 140). Voice over IP (VoIP) Forum 523/524 supports the connection of VoIP terminals, enabling the company’s existing internal network infrastructure (LAN with 100 MBit/s) to be used for telephony as well.
15 z Q.SIG-IP and SIP tie line: Several communications systems can be networked via IP connections using “Q.SIG IP”. Lowcost data connections can be used to network the communications systems of branch offices instead of ordinary permanent ISDN lines. z DECT over IP®: DECT networking via VoIP is another possible option for offices already extensively using VoIP telephony.
16 Internet Access It is possible to connect a complete company network (LAN, Local Area Network) with the Forum 523/524. All work station computers within the LAN can then access the Internet via the Forum 523/524. If Internet access is already available from an Internet Service Provider, this can also be configured in the Forum 523/524. The Forum 523/524 provides the IP configuration required for Internet access.
17 Forum 523/524 records important events and errors in an internal logbook, the error store. Entries in the logbook (system messages) can also be sent by e-mail to inform or alert system administrators. Further Network Features You can also offer your staff the option of dialling into the LAN by means of RAS access. This type of connection can also be made using an encrypted Internet data connection (VPN, Virtual Private Network). Branch offices can also be linked via ISDN or VPN.
18 Telephony Basic Settings Factory Settings on Delivery The following basic settings and features are active on delivery. We recommend that you configure the Forum 523/524 communications system to suit your individual requirements before using it (see Configuration starting on page 72). Note: The basic settings apply to the smallest version of Forum 523/524, i.e., without additional interface cards.
Authorisations Authorisations The allocation of authorities regulates which functions terminals on Forum 523/524 can use. These authorities are configured for so-called user groups, to which users and their terminals are then assigned. Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Administrators” can access all functions in Forum 523/ 524 and have unlimited configuration rights.
20 Authorisations User group settings Function / Authorisation Standard Administrators Guests Courtesy Service off off off Use LDAP + + + Use central + + + Edit central - + - Use own company + + + Edit own company - - - Edit other companies - - - Entries (personal) 20 20 0 External Internation al Internation al Incomin g only Immediate external line seizure - - - External line seizure over operator - - - LCR *) + + - Deactivate LCR *) + + - LCR at cal
Authorisations User group settings Function / Authorisation Standard Administrators Guests Callback on busy *) + + - Multiple seizure at the + + + Switch authorization *) - - - Display phone number off - - - - - - + + - Pickup from group + + - Pickup selective + + - Take + + + Call removal *) - - - Calling suppression at the - - - - - - - - - 0 0 0 Call forwarding + + - Call forwarding to extern + + - Call forwarding of MSN groups + + - Call
22 Authorisations User group settings Function / Authorisation Standard Administrators Guests Indicate call forwarding + + + - - - - - - last forwarding last forwarding last forwardi ng External to external *) + + - 3-party conference *) + + - Park call *) + + - MOH at external + + + + + + Call protection ringing tone ringing tone off Call waiting protection + + - Announcement protection *) - - - Intercom protection *) - - - Pickup protection *) - - -
Authorisations User group settings Function / Authorisation Standard Administrators Guests White lists empty empty empty Special lists 1 1 1 Call filter empty empty empty Manage intern call list *) + + - Manage extern call list *) + + - Manage busy call list *) + + - Manage door call lists *) + + - Device busy *) + + + All keys locked *) - - + Programming function + + + Menu and ABC keys *) + + + DECT trunc keys *) - - - Disconnect ISP + + - - - - -
24 Authorisations User group settings Function / Authorisation Standard Administrators Guests Incoming basic amount *) 0,00 0,00 0,00 Outgoing basic amount *) 0,00 0,00 0,00 Cost factor *) 100% 100% 100% Create costs *) - - - RAS *) - - - Callback *) none none none E-mail notification *) + + - Send E-mails*) + + - CSTA menu *) - - - CSTA key *) - - - CSTA data *) - - - Speed dialling *) + + - Door opener *) + + - Keypad dialling *) + + - Time cont
Authorisations The following important settings are active without further configuration: z External authorisation: International numbers can be dialled from all configured terminals. External lines must be seized by entering a preset code. z Call forwarding to internal and external numbers can be activated. Call forwarding after delay is performed after 20 seconds. Door calls and MSN groups can be forwarded. Call diversions for other users and call diversions by other users are deactivated.
26 Internet Functions Internet Functions z RAS access can be configured for every user of Forum 523/ 524. RAS access enables remote users to dial in via VPN (PPTP or IPSec) or via ISDN (with or without call-back). RAS access requires the activation of the RAS authorisation. z Multiple e-mail account queries can be set up for every user. Every user with a system terminal can be automatically informed about incoming e-mails with this function. Subject and sender of the e-mail will be displayed.
Internet Functions Factory Settings on Delivery 27
28 Upgrade Licence Update Notes If you are already operating an Forum 523/524 communications system with an older version of the software, the following notes will help you update to the release 7. The release 7 is published at the same time for all members of the Forum 500 / Forum 5000 product family. If you are operating multiple communications systems, for example, on TC system networking, updating all communications systems at the same time is a good idea to ensure optimal compatibility.
Technical Notes z An upgrade licence enables you to use the new release 7 features including the extended functions (see table New features Forum 524). When you enter the upgrade licence authorisation key, the communications system changes its designation to Forum 524. The upgrade licence is already included when you purchase a new Forum 524 communications system. Technical Notes The extended release 7 features may require you to upgrade the existing communications system.
30 Updating Updating Updating is done in the following steps: 1. Open the System: Firmware page in the Configurator. Click on the Save button to create a backup copy of the existing configuration. Then click on the Next button. 2. Click on the Browse button. Select the firmware file. Click on the Load button. This process loads the firmware file to the communications system. After loading, the communications system re-starts. Then the existing configuration is converted.
31 Installation To install the Forum 523/524 please perform the following steps in the order suggested. 1. Check the scope of delivery (see Scope of Delivery on page 32), read Safety Precautions starting on page 32 and information on Mounting Location starting on page 35. 2. Open Forum 523/524 (see Opening and Closing Forum 523/ 524 starting on page 36) 3. Install interface cards, if provided (see Interface Cards starting on page 40) 4. Mount the device on the wall (Mounting starting on page 47) 5.
32 Scope of Delivery 13.Configure the Forum 523/524 using the Configuration Assistant 14.
Safety Precautions Do not install the Forum 523/524 during a storm. Do not connect and disconnect lines during a storm. CAUTION! Static charges can damage the Forum 523/524’s electronic components. Please make sure that you discharge yourself and your tools before and during any installation work on the Forum 523/524. Connection to the Mains Power Supply The Forum 523/524 may only be plugged into mains power sockets which have a protective earth conductor.
34 Safety Precautions CAUTION! Never start or operate the Forum 523/524 if the power supply unit or power cord is damaged. Serious danger to life from electric shock may result. Cables and Terminals Ensure that all cables are laid in such a way that nobody can walk on or trip over them. Only Upn lines, a/b lines and switching circuits (door opener to actor) may be installed outside buildings. In this case, no S0 terminals may be operated.
Mounting Location Mounting Location The ambient temperature for operating the Forum 523/524 must be between +5 °C and +40 °C. The power supply must be 230 V/ 50 Hz AC and using a separate fuse for the power supply is recommended. To maintain the prescribed ambient temperature, mount the Forum 523/524 in a well-ventilated location away from direct sources of heat.
36 Opening and Closing Forum 523/524 Opening and Closing Forum 523/524 Forum 523/524 is designed to be installed by the user. Live parts should not be accessible to users or if they are accessible to users, should be accessible only to a user using the appropriate tool. For this reason, Forum 523/524 features a special casing mechanism, which can only be opened step by step.For your own safety, please read the Safety Precautions starting on page 32.
Opening and Closing Forum 523/524 To check the internal Light Emitting Diodes (LEDs) or connect telephone sockets, terminals or network connections, open the Forum 523/524 as far as the plate: 1. Pull the plug out of the power socket in the wall. Push up the cover 2. Push the cover open using light pressure until the connector panel can be seen. A stopper prevents the cover from being opened further.
38 Opening and Closing Forum 523/524 5. It is only possible to open the cover further after the locking device has been tripped. Push the cover back to approx. 5cm beyond the protection plate. Pushing the cover further back 6. Take the cover off from the bottom. Taking the cover off To close the Forum 523/524 again, follow this procedure in reverse order: 7. Put the cover back on. 8.
Opening and Closing Forum 523/524 9. Lift the stop lever with an appropriate tool where necessary (a). Press the power supply locking device up again (b). a b Locking in the power supply unit 10.Connect the 3-pin AC cable to the power supply unit. Connecting the 3-pin AC cable 11.
40 Interface Cards Interface Cards Forum 523/524 can be expanded through the use of interface cards. Forum 523/524 has two slots for interface cards. Please note: Switch off the Forum 523/524. Pull the plug out of the mains power supply socket. Never install or de-install interface cards when the Forum 523/524 is switched on. Installing Interface Cards Each interface card is connected to the main board via two sockets.
Interface Cards To install an interface card, please follow these steps: 1. Switch off the Forum 523/524. Open the device (see Opening and Closing Forum 523/524 starting on page 36). 2. To discharge, touch a radiator or another metallic installation connected to earth ground. Take the interface card out of its packaging. Check that it is the correct type of card. There is a label specifying the type on the connector.
42 Interface Cards Position of the Interfaces The following overview shows the available interface cards and the assignment of the relevant connection blocks. The following diagram shows the position of the interfaces: Factory defaults S02 int. 3x Upn 4x a/b WAN/LAN LAN/LAN S01 ext. S02 ext.
Interface Cards The following overview shows the interface cards available.
44 Interface Cards Slot 1 Upn1/1 Upn1/2 - Slot 2 Upn1/3 Upn1/4 - - - - - - - - - - Forum 523 / 525 Card 4 digital extensions: 4 x Upn Slot 1 Slot 2 Upn1/1 Upn1/2 Upn1/3 Upn1/4 - - Upn1/5 Upn1/6 Upn1/7 Upn1/8 - - - - - Forum 523 / 525 Card 8 digital extensions: 8 x Upn Slot 1 Slot 2 S0 1/1 S01/2 - - Upn1/1 Upn1/2 Upn1/3 Upn1/4 - - - Upn1/5 Upn1/6 Forum 523 / 525 Card 2 S0/T0, 6 digital extensions: 2 x S0 and 6 x Upn Slot 1 Slot 2 S0 1/1 S01/2 - - ab 1/1 ab 1/2
Interface Cards Slot 1 Slot 2 S01/1 S01/2 - - S01/3 S01/4 - - - - - Forum 523 / 525 Card 4 S0/T0: 4 x S0 Slot 1 ab 1/1 ab 1/2 - Slot 2 ab 1/3 ab 1/4 - - - - - - - - - - Forum 523 / 525 Card 4 analogue extensions: 4 x a/b Slot 1 Slot 2 ab 1/1 ab 1/2 ab 1/3 ab 1/4 - - ab 1/5 ab 1/6 ab 1/7 ab 1/8 - - - - - Forum 523 / 525 Card 8 analogue extensions: 8 x a/b Installation 45
46 Interface Cards Installing the Power Supply Unit 1. If you want to change the power supply unit, first switch off the Forum 523/524 and pull the plug out of the mains power supply. 2. Take the cover off the Forum 523/524 (see Opening and Closing Forum 523/ 524 starting on page 36). 3. Pass the Velcro fastener through the recesses in the bottom of the casing. 4. Put the power supply unit into the mounting recess on the right, passing the Velcro fastener over the power supply unit. 5.
Mounting 6. Tighten the Velcro fastener. 7. Replace the cover and connect the power cable to the power supply unit (see Opening and Closing Forum 523/ 524 starting on page 36). Mounting The device must be mounted in a suitable place. Please see the section on Mounting Location starting on page 35 for details.
48 Port Assignment, Termination, Cable Length Port Assignment, Termination, Cable Length S0 Ports All S0 ports can be externally connected (i. e. on ISDN network terminations). The S02 port and all S0 ports on additionally installed interface cards can also be internally connected. Simultaneous use of one S0 port as internal and external port is not possible.
Port Assignment, Termination, Cable Length Connect S01 externally or S02 externally to the NTBA (the default setting is S01 connected to multi-terminal access and S02 connected to system access). Use the ISDN connection cable provided. For the following example, activate the Telephony: Ports: S0(#): Line termination option in the Configurator. In the NTBA, 100 ohms terminating resistors between 1a and 1b as well as between 2a and 2b are required. There are no further devices connected to the NTBA.
50 Port Assignment, Termination, Cable Length 2a 2b 1a 1b 1a 1b 2a 2b ISDN terminal Port S0 intern Socket with 100 ohm termination impedance cable: max. 500 m Connecting an IAE socket Several IAE sockets can be series connected using a bus installation. For the following example, activate the Telephony: Ports: S0(#): Line termination option in the Configurator. In the last IAE socket, 100 ohms terminating resistors between 1a and 1b as well as between 2a and 2b are required.
Port Assignment, Termination, Cable Length Line termination: Enabled IAE IAE IAE IAE = ISDN wall socket (German ISDN „Anschluss Einheit”) If the S0 bus is coming from the Forum 523/524 leading to one or more IAE sockets, the terminating resistors (“TR”) in the Forum 523/524 and in the most distant IAE socket needs to be switched on.
52 Port Assignment, Termination, Cable Length S0int S0ext 2a 2b 1a 1b 1a 1b 2a 2b 12345678 12345678 Pressure terminals are used for internal and external S0 ports. The connection assignment of the pressure terminals changes when switched from internal to external, as shown in the diagram above.
Port Assignment, Termination, Cable Length Upn Ports Upn ports enable you to connect the digital system telephones Forum Phone 515, 525, 535 or Forum Phone 520, 530 using a twin-wire cable. You can also connect DECT base stations to a Upn port. If you want to use cordless DECT handsets (e. g. Forum Free 565 /575 or Forum Free 566 /576 /586) you will need the DECT base station Forum Base DECT. If the DECT base station is connected to a Upn port, four calls can be made simultaneously using the handsets.
54 Port Assignment, Termination, Cable Length system phone red wire black wire ESC i OK or base station ABC C – + 1 2 ABC 4 GHI 5 JKL 7 PQRS 8 TUV 9 WXYZ * 0 # 3 DEF 6 MNO R 8 765 4321 4x 1 Upn port cable: max. 1000 m If you connect a base station to a Upn-port, four calls can be made simultaneously through this base station using mobile DECT devices. Connecting a UAE socket to a Upn port A DECT base station’s double connection can also be made using a UAE connection socket.
Port Assignment, Termination, Cable Length a/b Ports The a/b ports are for operating analogue devices (e. g. fax, modem or analogue telephone). The maximum permissible length of the cable is 1,000 m, where a twin-wire 0.6 mm cable (with twisted wire pairs) is used.
56 Port Assignment, Termination, Cable Length Please note: Please observe the following advice and recommendations when connecting analogue devices. Devices which do not comply with these technical prerequisites may damage the Forum 523/524! Analogue Telephones If you are using analogue telephones, we recommend you use phones with DTMF dialling, because Forum 523/524’s advanced features can not be used with pulse dialling Modems The maximum transfer rate for analogue modems is 33.6 kBit/s (V.34+).
Port Assignment, Termination, Cable Length Intercom System (for a/b) The “Doorphone” intercom system can be connected to any a/b port. The “Doorphone” module also provides the actor for the door opener contact. Please observe the following points when connecting the door intercom system: z The “Doorphone” module should be set to its factory setting. z In the Telephony: Ports: a/b: Change menu in the Configurator, select Doorstation 2-wire as the Type.
58 Port Assignment, Termination, Cable Length LAN Ports The LAN ports (LAN1, LAN2 and LAN3) support 10 MBit/s and 100 MBit/s transfer rates in half duplex or full duplex operating mode. You can integrate Forum 523/524 into your company’s network (LAN, Local Area Network) via the LAN ports (Ethernet ports, here provided as RJ45 sockets).
Port Assignment, Termination, Cable Length z LAN1: You should use this port for the connection to your company’s network. z LAN2 and LAN3: You should use these LAN ports to connect your VoIP system telephones. Tip: Use one of the LAN ports, LAN1, LAN2 or LAN3 to temporarily connect a service PC. WAN Port Forum 523/524 can be connected to an external DSL modem and to an Internet router. The most secure Internet port, which is also separate from the LAN, is a WAN port.
60 Power Failure Power Failure In the event of a power failure, all configuration data, voice box messages as well as account data are preserved. The internal clock will continue to run for about 24 hours. If the power failure lasts for more than 24 hours, the time and date are reset to the factory settings when the power is switched on again. Depending on the System: Common: Synchronize Time setting, date and time are set to the current values on the first outgoing call as provided by the exchange.
Power Supply Unit Forum Phone 515 / 525 / 535: Extensions and Accessories Power Supply Unit The power supply unit 90035810 is required in the following cases: z when connecting a key extension to a Forum Phone 525 / 535 system telephone (see also the chapter Key Extensions starting on page 62) z when using the Forum IPhone 525 / 535 IP system telephones (with or without key extension) where no Power over LAN is available in the network Connecting the Power Supply Unit to an IP Telephone The connector f
62 Key Extensions Key Extensions Up to three key extensions can be connected to system telephones: either three key extensions of the model Forum 500 Keypad Paper FP 525 / 535 or three key extensions of the model Forum 500 Keypad Display FP 535. A combination of these key extensions is, however, not possible.
Key Extensions The power supply unit is plugged into the last in the series of key extensions. Configuration Needs Power Supply Unit Upn system telephone No Upn system telephone with 1-3 key extensions Yes IP system telephone Yes IP system telephone with 1-3 key extensions Yes IP system telephone with PoE (Power over Ethernet) No IP system telephone with 1-3 key extensions and PoE No A system telephone requires a power supply unit if a key extension is installed.
64 Key Extensions 1 2 2 1 2 2 Underside of the device: key extension (left) and system telephone (right) This symbol on the system telephone indicates the connector for the key extension. It is on the underside of the telephone. This symbol on the key extension indicates the connector for a further key extension. This symbol on the key extension indicates the connector for the power supply unit and is on the underside of the device.
Headset Headset A headset can be connected to the Forum Phone 515 / 525 / 535 system telephones and to the Forum IPhone 525 / 535 IP system telephones. The headset must comply with the DHSG standard (connection via RJ45 jack). The manufacturers Plantronics and GN Netcom make devices suitable for this purpose. Alternatively, you can connect a “normal” headset (RJ11 jack) using an adapter. The headset must comply with DIN Norm EN 60950-1 Point 6.
66 Safety Precautions Mounting the Forum 524 Rack InfoCom System The Forum 524 is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. S0 [1] [2] [1] [3] [4] UPN [1] [2] [2] [5] [6] ANALOG ANALOG [1] [2] [5] [6] [3] [4] [7] [8] Activity LED [7] [8] ACTOR COM SLOT 1 [3] WAN LAN LAN LAN SLOT 2 Factory Reset Power Good LED Forum 524 Rack Frame and Ports Safety Precautions Please note: Before opening the device, pull out the plug.
Technical Data Patch cables have to be connected before connecting the system to the power supply. Installation of the system, and in particular connection to the power supply and protective earthing, should only be performed by skilled, qualified personnel. EN, IEC regulations, along with other recognised technical rules regarding safety, must be observed.
68 Mounting Interface Cards Mounting Interface Cards For each of the 2 slots, there is a corresponding field for mounting a metal screen with RJ 45 sockets on the front panel. The fields are labelled “SLOT 1” and “SLOT 2”. Depending on the type of interface card used in a slot, the correct metal screen has to be mounted. Besides the default screen, the following screens are available: [1] [2] [1] [2] [3] [4] [3] [4] [5] [6] [7] [8] [..
Mounting Interface Cards S0 1 S0 2 S0 1 S0 2 S0 3 S0 4 [1] [2] [3] [4] [5] [6] S0 [..] Analog, Upn S0 4-fold S0 interface card: Forum 523 / 525 Card 4 S0/T0 Combined interface card: Forum 523 / 525 Card 2 S0/T0, 6 analogue extensions An overview of the interface cards can be found under the heading Installing Interface Cards starting on page 40. For each of the two slots, there is a LED on the front panel of the Forum 524 Rack. These LEDs are labelled SLOT1 and SLOT2.
70 Scope of Delivery Scope of Delivery z One communications system Forum 524 Rack z One AC adapter with connection cable z Connection cable for the ISDN S0 port z V.24 patch cable (connects V.24 card with front panel) z 1 CD Installing Interface Cards Please note also the explanations in these sections: Installing Interface Cards starting on page 40. To install the card, perform the following steps: 1. Switch off the Forum 524 Rack and pull the plug out of the mains power supply.
Installing Interface Cards 4. Install the metal screen on the front panel. Each interface card type requires a matching metal screen. An overview of available metal screens can be found under Mounting Interface Cards starting on page 68. Verify the tight connection of both connectors. Tighten the fastening screws. Front Panel Connectors Interface Card 5. Close the top cover. Tighten the screws of the top cover. Switch on the Forum 524 Rack.
72 Configuration Configuration and programming of the Forum 523/524 is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Forum 523/524.
Brief Guide to Initial Configuration Note: The Forum 523/524’s IP address is always 168.99.254 in its factory settings (see LAN Factory Settings starting on page 85). Brief Guide to Initial Configuration Setting up a first connection is quite simple with a standard Windows PC: 1. Connect the PC’s network card with one of the Forum 523/ 524.’s LAN ports You can use a crossed or an uncrossed Ethernet cable to do this. If the DHCP automatic configuration is functioning, it is possible to continue with step 6.
74 Brief Guide to Initial Configuration Setting the IP address in Windows XP Tip: To find out the IP address of the Web console, enter the code digit procedure * 1 8 2 on a connected system telephone. You can also view the net mask by entering the procedure * 1 8 3 . The PC’s IP address must be in this network range. Note: Deactivate any connection via a proxy server which has been configured. Open the Internet Explorer, go to the menu Extras and open the Internet options dialogue box.
Configuring the Forum 523/524 Configuring the Forum 523/ 524 Preparing the Configuration Before starting with the configuration, make sure you have the following documents at hand: z An overview of the ports z A list of the terminals to be connected z A list of the IPEIs, if you wish to log on DECT terminals in the secure procedure z A list of the users to be set up (staff entitled to use the services of the Forum 523/524) with their names, departments, and the internal call numbers you want to allo
76 Configuring the Forum 523/524 2. The Forum 523/524 Web console is started. First set the country in which you are operating the Forum 523/524, and in which language the Web console is to be displayed. Forum 523/524: log on dialogue box 3. To commence configuration, you must first log on. For the initial configuration, enter your: user name: “Administrator” password: for the initial configuration, leave this box blank. 4. Confirm this by clicking on OK. Forum 523/524: dialogue box for initial access 5.
Configuring the Forum 523/524 tion rights, which, for security reasons, must be restricted to the administrator. The administrator password can be seen and edited only by the administrator personally. Make a note of the password and keep it in a safe place. 6. Confirm your input with Apply. Then the EULA (End User License Agreement) is displayed. Confirm the license agreement by clicking on Accept. Note: If you do not confirm the EULA, the dialogue for loading the firmware page is opened.
78 Configuring the Forum 523/524 Loading the Online Help The online help can now be loaded in the Configurator: 1. Go to the System: Components menu. Select the entry Online Help and click on Browse. 2. Look for one of the language-specific ZIP files in the “OLH” directory of the product CD. Confirm your choice by clicking on Open. 3. Then click on Load to transfer the online help to the system.
Configuring the Forum 523/524 Preconfiguration Configuration of the Forum 523/524 can be prepared by a Belgacom agent. For this purpose, a Forum 523/524 installed here is programmed with the customer data (e.g. user data, call distribution schemes, cord-bound terminals). This data is stored and then loaded into the Forum 523/524 at the customer’s site by a service technician. This prepared configuration must be completed at the customer’s site (LAN configuration and DECT terminals).
80 Configuring the Forum 523/524 Connection via Internet The connection for remote configuration is established indirectly over the Internet. The connection session starts with a voice call from one of the registered phone numbers. During the call, connection parameters (IP address, keys) will be sent using a DTMF sequence. Afterwards, the Forum 523/524 communications system establishes a secured SSH connection to an Internet server.
Configuring the Forum 523/524 Using remote configuration, all Forum 523/524 settings with the exception of the system PIN can be edited or updated. New software versions of the Forum 523/524 and the software for the connected system terminals and base stations can also be installed (see the System: Firmware menu in the Configurator). For security reasons, settings in the Configurator, Network menu should only be edited on site to avoid malfunctions or failures in the customer’s LAN (e.g.
82 Configuring the Forum 523/524 tings. Entry can be made from an analogue telephone, an ISDN telephone and from system telephones.
Configuring the Forum 523/524 Setting up an Internet Connection from Remote (ISP Trigger Call) Z (reserved tel. no.) Z (system PIN) * # If the communications system is connected to the Internet via a dialup connection, a user can initiate from external that the system establishes an Internet connection (ISP Trigger call). The system is then reachable via the Internet and enables to set up a connection for a VPN connection via RAS.
84 Configuring the Forum 523/524 Proceed as follows: 1. In the Configurator, call up the System: Restart menu. 2. Click on Restart with Defaults. 3. Confirm this by pressing “OK” when the query dialogue box opens. Basic Hardware Settings Switch The Forum 523/524 configuration can also be returned to the factory settings by means of the basic hardware settings switch. Please note: If the factory settings are restored, all customer settings and user data will be lost.
Configuring the Forum 523/524 LAN Factory Settings This IP address configuration is activated in the unit’s factory and default settings: Description Forum 523/524’s IP address Setting 192.168.99.254 Forum 523/524’s net mask 255.255.255.0 Forum 523/524’s Host name “host” Forum 523/524’s Domain name “domain” DHCP server Active in “Dynamic and static address assignment” mode DHCP addresses in the LAN 192.168.99.130 to 192.168.99.169 DHCP addresses via RAS/ISDN 192.168.99.10 to 192.168.99.
86 Configuring the Forum 523/524 Generating Your Own MoH Files The Forum 523/524 comes with an internal MoH file for Music on Hold. The Forum 523/524 product CD contains a number of MoH files with different volume levels, which you can load at a later time as necessary. The file format for non-resident Music on Hold is *.wav. You can also save your own MoH in a *.wav file and load it into the Forum 523/524.
Forum 523/524 in Computer Networks Configuration Examples Forum 523/524 in Computer Networks One of the outstanding features of the Forum 523/524 is the integration of telephony and computer networks. Connect the Forum 523/524 via a computer network (LAN) with suitably configured workstations, and you can use its network features from these workstations.
88 Introduction to TCP/IP The following LAN prerequisites are possible: Server configuration in the LAN Forum 523/524 Functions No IP server present Forum 523/524 functions as DHCP and DNS server IP server present DHCP server present System Administrator must assign IP address and DNS name for Forum 523/524 IP server present No DHCP server present Special case when integrating the Forum 523/524 in a LAN; settings in the Network: LAN menu must be coordinated with the responsible system administrator
Introduction to TCP/IP pose are used. Within a LAN, you can use addresses which are not unique world-wide: IP Range Common Netmask Comment 192.168.0.0192.168.255.255 255.255.255.0 256 smaller networks 172.16.0.0172.31.255.255 255.255.0.0 16 medium networks 10.0.0.0-10.255.255.255 255.0.0.0 1 large network IP enables the establishment of connections via one or more intermediate stations. The decision whether to connect directly or indirectly to the partner device depends on the network mask.
90 Forum 523/524 in a Serverless LAN Forum 523/524 in a Serverless LAN In a peer-to-peer network, the workstations are connected to one another via network cables. In many networks, the cables run in the form of a star from a central hub or switch. Such networks do not require special servers. This configuration example is also valid for a LAN with a server using a protocol other than IP (e.g. AppleTalk or IPX/SPX). ISP (DNS) S0 Forum (DHCP, RAS, int. DNS, Internet) WAN S0 Ext.
Forum 523/524 in a Serverless LAN DNS Name Resolution In a serverless LAN, the internal DNS name resolution is performed by the Forum 523/524. If you type the string “host.domain” into your browser, a DNS request is sent to the Forum 523/524 IP address. The Forum 523/524 responds with the correct IP address, so that the Configurator home page can be called up. In a peer-to-peer network (Windows network), the workstations each have a name which is displayed in the network environment.
92 Forum 523/524 in a Serverless LAN RAS Access You can establish a connection to the Forum 523/524 from an external PC via a VPN connection or via an ISDN card. VPN (Virtual Private Networking) is a technology to connect an external PC over an existing Internet access using a secured and encrypted data connection. A prerequisite is the permanent internet access of the Forum 523/524. As an alternative, the “ISP trigger call” can be configured.
Forum 523/524 in a LAN with an IP-enabled Server Forum 523/524 in a LAN with an IP-enabled Server In a LAN with an IP-enabled server, you should coordinate integration of the Forum 523/524 with the responsible network administrator. You must decide on the IP address space to be used and which network services (DHCP, DNS, RAS, Internet access) the Forum 523/524 is to handle in the LAN. ISP (DNS) S0 Forum WAN S0 Net Server (DHCP, RAS, int.
94 Forum 523/524 in a LAN with an IP-enabled Server 1. Call up the Network: DHCP page. Click Change. 2. In the Status selection, change to the Dynamic address assignment or to the Dynamic and static address assignment setting. 3. In the Devices selection, change to the with configured MAC only setting. For SIP system telephones (Forum IPhone 512 / Forum IPhone 545), it is also possible to omit the configuration of the MAC address (see Forum IPhone 512 / Forum IPhone 545 DHCP starting on page 125).
Forum 523/524 in a LAN with an IP-enabled Server Internet Access You can also use the Forum 523/524 as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the Forum 523/524 IP address on the server as the default gateway. In addition, you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the Forum 523/524.
96 Forum 523/524 in a LAN with an IP-enabled Server RAS Access In a LAN with an IP-enabled server you can also enable external computers to dial in via the Forum 523/524. To do this, you should coordinate with the network administrator the IP address space which can be assigned to an external computer dialling in, and enter it in the Configurator, Network: RAS: PPTP/IPSEC/ ISDN menu, under Address Range. ISP (DNS) S0 Forum (RAS, Internet) WAN S0 Ext. PC PC 1 S0 Net Server (DHCP, int.
Branch Link Branch Link You can use the Forum 523/524 to interlink two LANs via ISDN or via an encrypted VPN connection (Virtual Private Network). In case of a VPN connection, both Forum 523/524 systems use an Internet connection to transfer data. For encryption, the protocols PPTP (Point to Point Tunneling Protocol) and IPSec (Secured IP) can be used. In case on an ISDN connection, you configure two Forum 523/524 systems so that they can dial in to each other.
98 Useful Information on Internet Access Note that such a connection is only set up when specific requests are made. These can be for FTP file transfers, e-mails or downloading Web pages. Name resolution via broadcasts is not possible. If you wish to use the LAN-to-LAN link to access files and printers in the Windows network, you need an IP-enabled server that administers the name resolution for the Windows network.
Useful Information on Internet Access Using the Web A Web browser not only enables you to use the Forum 523/524 Configurator from every workstation computer but also to obtain a wealth of information from the Internet. Simply enter the desired URL in the address field of the browser. Access from a stand-alone PC via an online service differs from Internet access via the Forum 523/524 in the following respects: z When you request a Web page, dialling in results automatically.
100 Useful Information on Internet Access NAT Network address translation (NAT) is activated on accessing the Internet (ISP). You require this feature in order to translate internal IP addresses to valid external IP addresses. This has three important consequences for Internet access: z Several workstations can share a single Internet access. You do not require a LAN access, only a single account with the Internet service provider.
101 Voice over IP (VoIP) The term “Voice over IP” describes the usage of IP-based data networks for telephony. It is possible to distinguish between two different types of VoIP: z Telephony via Internet provides cheaper charge-models for telephone services. For telephony directly via the Internet, only the cost of data transmission is incurred. Various Gateway providers can provide crossover into the PSTN (“Public Switched Telephone Network”) for a fee. As well as standardised protocols such as SIP and H.
102 VoIP Telephony via intranet with the Forum 523/524 offers the following possibilities: z Use of IP-based system telephones and of SIP telephones connected to Cat5 twisted-pair ethernet cables z Use of IP-based system telephones and of SIP telephones via VPN, RAS, Branch or WLAN connections z Using voice-data compression with compressing codecs, it is also possible to make multiple IP-based telephone calls simultaneously on a 64 kbit/s ISDN line z Use of PC-supported system telephones (so-called “
Quick Start Quick Start IP System Telephony VoIP system telephony can be quickly and easily set up using the Forum 523/524. 1. Optional: install a Forum 523 / 525 Media Gateway Card in slot 2 to enhance VoIP. 2. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP. Optional: enter an IP address from the Forum 523/524 IP network which is not being used, such as 192.168.99.253 under IP Address Configured. Click on Apply. 3.
104 Quick Start External SIP Line If your Forum 523/524 provides access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider. 2. Install a Media Gateway card (see MGW Interface Card starting on page 116). 3. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP.
Quick Start Note: The Telephony: Trunks menu page is only displayed if you activate the Level: Expert option on the opening page of the Configurator. 7. Check that the SIP connection is active on the System Info: Telephony: Trunks page. Also check the SIP licence count on the System: Licences page. Check the functionality by making an external call. You should assign the relevant external number of the SIP account to the internal numbers on the page Telephony: Call distribution: Incoming.
106 Quick Start address of the SIP telephone and an available IP address and click on Apply. 6. Configure the SIP telephone or the SIP telephony software. Please also refer to the configuration help on the Telephony: Devices: VoIP Phones page. For the desired call number, click on (Help) and select a suitable help page under Type. A configuration dialogue of SIP telephony software 7. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones.
Fundamentals Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet. PCM data can also be compressed to save bandwidth. Propagation Delay and Bandwidth IP-based data networks are generally not able to guarantee a specific minimum bandwidth and defined propagation delay.
108 Fundamentals The length of the voice-data packets must therefore be adjusted to the requirements of the transmission medium. Shorter voicedata packets can be sent if a direct ethernet connection exists. If an 64 kbit/s ISDN line is to be used for transmission, then longer voice-data packets should be used. Longer voice data packages are generally used for SIP telephony over the Internet.
Fundamentals The following comparison provides a guide to voice quality with specific quality levels: Quality Levels for Voice Transmission with VoIP Level Voice Comprehensibility Comparable to 1 Very Good ISDN 2 Good DECT 3 Satisfactory GSM 4 Limited Defective GSM >4 Unacceptable No Connection When a call is set up, the terminals involved negotiate the voicedata compression (“codec”) that will be used. This is the first factor that determines the achievable quality level: z G.
110 Fundamentals Note: Measurements made with “ping” are round-trip propagation delays. Divide the maximum value displayed by two. Packet Propagation Delay and Packet Loss Value Quality Level Value Quality Level Propagation delay < 50 ms Optimal Loss < 1 % Optimal Propagation delay 50-100 ms 0.5 level depreciation Loss 1-2 % 0.
Fundamentals mise Delay” and “Maximise Throughput” for IP packets marked with this value. Call Set-up Various IP-based protocols are used for system telephony via the Internet protocol (“IP”) (see also Start Procedure starting on page 131). Multiple TCP connections are made between an IP telephone and Forum 523/524 for the telephone’s start procedure, registration and signalling. All voice data are directly exchanged between IP telephones using the RTP (“Realtime Transport Protocol”) protocol.
112 Fundamentals Tip: Configure the actual usage for the a/b ports, e.g. set them to Fax or Data (analogue). Connections from and to these a/b ports will then be made using uncompressed or ISDN connections where possible. VoIP Profiles for SIP While a call is being established and also during an ongoing connection, SIP terminals can negotiate amongst one another which codecs are to be used. SIP signalling is always being conducted via the Forum 523/524 communications system.
Fundamentals Transparent codec interconnection Transparent codec interconnection allows SIP terminals to use addition codecs even though the desired codec is not, or not directly supported by the Forum 523/524 communications system. Some examples are: z G.722 audio codec for HQ audio z H.264 video codec for transmitting images Transparent codec interconnection is supported for internal SIP subscribers and in the context of TC system networking with SIP tie line connections.
114 Fundamentals Create a VoIP profile with extended codec entries with the following steps: 1. Open the Telephony: Extended: VoIP profile page in the Configurator of the Forum 523/524 communications system. 2. Click on the Codecs button. On the following page, select the codecs to be offered for defining a VoIP profile. Use Apply to confirm. The list contains entries with various classes (“audio”, “image”, “text”, or “video”) as well as specific bandwidth information for many entries.
Media Gateway (MGW) Media Gateway (MGW) The Media Gateway transforms VoIP voice data into PCM audio data. This function converts voice data between VoIP telephones and all other terminal types. Without the Media Gateway, VoIP telephones can only exchange call data directly with other VoIP telephones. Media Gateway functionality is also required for producing dial tones and making external phone calls with a VoIP telephone. A Media gateway card makes 8 channels available.
116 Media Gateway (MGW) MGW Interface Card A Media Gateway interface card providing 8 simultaneously-usable Media Gateway channels is available for Forum 523/524. Technical Data z The MGW interface card is connected to the internal ethernet switch via the slot. No external ports operating via pressure terminals are provided. z A MGW interface card can be installed in slot 2 of Forum 523/ 524.
SIP Telephony SIP Telephony The SIP Internet (Session Initiation Protocol) protocol provides you with a low-cost, standardised option for telephoning via IPbased networks. The Forum 523/524 enables you to use external SIP telephone connections (“SIP trunk lines”). The Forum 523/ 524 communications system supports configuration of standard SIP lines with one call number for each as well as extension-capable SIP-DDI lines with base call number and extension.
118 SIP Telephony z SIP transmits dialling numbers always in a single data package (block dialling). Dialling can therefore be concluded with the hash key # on the system terminal, or the end of the number will be indicated by a time-out. The value for this time-out can be defined for each SIP provider separately. Tip: The Forum 523/524 communications system can have a clipboard for keeping track of the most recently dialled call numbers, optimising en-bloc dialling.
SIP Telephony connection. To avoid this problem, the IP address of a workstation computer or telephone visible on the Internet is determined using a STUN server (STUN: Simple Traversal of UDP over NAT). You can ask your SIP provider for the STUN server’s IP address and port number. If you don’t need a STUN server, leave the SIP Provider field empty.
120 SIP Telephony trunks connected to the Forum 523/524. For operation as a SIP server a MGW Interface Card is required. Licence Assignment The number of possible SIP subscribers is determined by the number of licences purchased. In order to provide you with the greatest possible flexibility regarding usage of available licences, licence assignment is dynamic via the “Floating licence”. Using a user/password combination (“SIP log on”) you can have several SIP subscribers under the same call number.
SIP Telephony subscribers, this setting is frequently located under “SIP Server” or “SIP Settings” with the terms “Domain”, “Server IP” and “Server Port”. z The “REGISTER” SIP message must contain a valid user name and the appropriate password (the User name and Password fields in the Configurator under User Manager: User). For SIP subscribers, this setting is frequently located under “SIP User Settings” or “SIP Account” with the terms “Authorization User” and “Password”.
122 SIP Telephony without the hash key and code number procedures with a concluding hash key can be used. An overview of code number procedures that can be used is located in the Configurator on the System Info: Codes page. Activate “SIP phones”. Please also note the corresponding information in the “Forum 500 / Forum 5000 – Standard Terminals” user guide. Alongside code number procedures, SIP subscribers can also use a series of functional features realized via the SIP protocol.
SIP Telephony Forum IPhone 512 / Forum IPhone 545 SIP Telephones You can operate the Forum IPhone 512 and Forum IPhone 545 SIP system telephones on the Forum 523/524 communications system. The firmware of the communications system already includes the matching firmware files for the following SIP telephones: Forum IPhone 512 and Forum IPhone 545 SIP telephones Model Short description Forum IPhone 512 Basic level version, display with 3 lines, 8 programmable keys, 2 line keys, 802.
124 SIP Telephony Note: If you want to allocate the VoIP profile to an Forum IPhone 512 or Forum IPhone 545 SIP system telephone, the Voice Activity Detection option should be deactivated for all codecs. 2. Under Telephony: Devices: System phones configure the common settings, the programmable keys and the softkeys for the Forum IPhone 512 / Forum IPhone 545 (see Forum IPhone 512 / Forum IPhone 545 Setup starting on page 124). 3.
SIP Telephony 2. In the Devices list, select the desired Forum IPhone 512 / Forum IPhone 545. The menu page shows the current configuration, the function key assignment and a device graphic. 3. Click on the Change button to determine general settings, e.g. the display language. Confirm the setting on the following page with Apply. 4. Depending on the terminal type, different lists with function keys will be shown: – Programkeys: You can label this function keys on the device using a paper strip.
126 SIP Telephony Network: DHCP page to “Static address assignment”. Optionally, you can use the dynamic IP address assignment from the DHCP server. For this, change the Status setting on the Network: DHCP page to “Dynamic address assignment” and also change the Devices selection to the “All” setting or to the “with configured MAC only” setting. z By using the “Easy Configuration / Hot-Desking” feature you can add a device entry without entering a MAC address and without entering an IP address.
SIP Telephony Forum IPhone 512 / Forum IPhone 545 Hot Desking The Forum IPhone 512 / Forum IPhone 545 SIP phones support the “Easy Configuration / Hot desking” feature. This feature allows a user to operate his personal configuration on any desired Forum IPhone 512 / Forum IPhone 545 of equal type. To prepare a Forum IPhone 512 / Forum IPhone 545 for Hot Desking, you can configure a function key with the “Logout” function.
128 VoIP System Telephones VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: z Forum IPhone 525: This is a VoIP-enabled edition of the Forum Phone 525 system telephone. This system telephone can be extended with up to three key extensions (Forum 500 Keypad Paper FP 525 / 535). z Forum IPhone 535: This is a VoIP-enabled edition of the Forum IPhone 535 system telephone.
VoIP System Telephones PC Port: Allows the telephone to be connected to a workstation computer. Use a non cross-over RJ45 patch cable to connect to the PC’s network port. z The VoIP system telephone’s power supply is provided by an extra plug-in power supply. It is also possible to provide a power feed via PoE (“Power over Ethernet”). PoE requires special devices for power feeds, as well as a completely wired RJ45 connection line.
130 VoIP System Telephones 1. Temporarily remove the VoIP system telephone’s ethernet connection. Switch on the VoIP system telephone’s power supply. Note the MAC address shown in the display, for instance “MAC: 00:30:42:00:00:00”. Switch off the power supply. 2. In the Configurator, open the Telephony: Devices: VoIP Phones page. Click on the New button. 3. Select the VoIP system telephone’s Type and enter the previously noted MAC address. Assign a Name and Phone No. Confirm with Apply. 4.
VoIP System Telephones 2. Configure a fixed IP address for the Forum 523/524. To do this, call up the Configurator and open the Network: LAN page. Click on the Change button. 3. Enter the current IP address configuration in IP address and Network mask. Confirm with Apply. 4. Configure the Forum 523/524’s DHCP server to assign IP addresses. To do this, call up the Configurator and open the Network: DHCP page. Click on the Change button. 5. From Status, select the address assignment option.
132 VoIP System Telephones The file name is determined by the telephone type. Telephone type File name Forum IPhone 520 /ram/ip_tel/opi63.cnt Forum IPhone 530 /ram/ip_tel/opi65.cnt Forum IPhone 525 Forum IPhone 535 /ram/ip_tel/opi7x.cnt Forum Base DECT IP /ram/ip_tel/ip_rfp.cnt or /ram/ip_tel/ng_ip_rfp32.cnt Forum Base DECT IP v2 /ram/ip_tel/ng_ip_rfp.cnt After the VoIP system telephone has been connected to the mains power supply, the start procedure is as follows: 1.
VoIP System Telephones address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu Telephony: Devices: VoIP Phones. The keep-alive time, port number (8101) for telephony signalling and the value to use for the TOS byte are also communicated in the registration answer. 6. The VoIP system telephone creates a second TCP connection using the signalling port number 8101 and sends a registration. 7.
134 VoIP System Telephones Note: Java programmes can be run on all common operating systems. To execute Java-based programmes, you must install a suitable Java runtime environment on your operating system (JRE). This can be downloaded under the following web address: http://www.java.com/. 1. The “IP Phone Configurator” can be started directly from the Product CD. Start Windows Explorer. Navigate to the Product CD. Double-click the “Forum\IpPhoneConfigurator.jar” file.
VoIP System Telephones yet been assigned an IP address. IP broadcasts cannot be transmitted via router. The VoIP system telephone thus has to be directly connected to your PC via a hub or via a switch. – Activate the IP Phone address option to establish a pointto-point connection via “UDP-Unicast”. Enter the IP address of the VoIP system telephone into the entry field. You can select this type of connection if the VoIP system telephone has already been assigned an IP address. 3.
136 VoIP System Telephones TFTP server IP address and TFTP server filename: Enter the IP address and the complete file name for the operating software of the VoIP system telephone (see table on page 132). For the Forum 523/524, use always the IP address of the communications system. Registration IP address and Registration port: This is where you usually enter the IP address of the Forum 523/524 and the port number 8100.
Forum IPhone PC Forum IPhone PC Besides the hardware VoIP system telephones, PC software for VoIP telephony can also be deployed. This software can be used with the operating system Windows.
138 Forum IPhone PC The licences are activated in the Forum 523/524’s Configurator in the Menu System: Licences. The system software includes a licence for a demo version for temporary use (60 days). Please contact your Belgacom agent if you wish to purchase a permanent licence. Licences can be combined. Each licence can be activated only once. Installation Installation is done using a setup programme (“IPCsetup.exe”). The Forum IPhone PC can also be installed without a user interface.
Forum IPhone PC Notes VoIP system telephony requires an active IP connection to a workstation computer. If a Firewall is installed for your workstation computer, you may need to explicitly allow this connection. If you log on to the workstation computer using a different user name, you must reconfigure these values. You can use any arbitrary sequence of digits not already in use in the LAN for the device ID. Select a random device ID to secure telephone usage.
140 Properties DECT over IP® In order to achieve optimal network coverage, a DECT network with several DECT base stations can be operated. A DECT network is comprised of DECT terminals connected with the next respective base station (network cell). For users of a DECT terminal, the handover from DECT base station to base station is completely transparent. Even during a conversation, users are switched from one network cell to the next without any interruption.
Properties IP-DECT z Forum Base DECT IP indoor: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable) with up to 100 metres of cable from the last Ethernet switch, integrated antennas; 8 voice channels z Forum Base DECT IP outdoor: like the Forum Base DECT IP indoor; mounted outside enclosed areas (IP55); external antennas z Forum Base DECT IP-WLAN indoor: Access via shielded CAT5 Ethernet cable (STP cable, Shielded Twisted Pair cable); offers simultaneous function of a WLAN
142 Properties Note: You can simultaneously use older and newer DECT over IP base stations. In this case you have to select a newer DECT over IP base station Forum Base DECT IP v2 as DECT over IP Manager. If VoIP telephony is already being used, Ethernet cable access makes good sense. Transmission of telephony signalling and voice data via TCP/IP also offers usage of existing network infrastructure and an increase in range using suitable methods.
Configuration voice data are directly converted into DECT voice data by the base station. The base stations support the following VoIP codecs: G.711 uncompressed G.723 compressed G.729 compressed Configuration One of the DECT over IP base stations that is installed assumes coordination and configuration of the DECT over IP functions (“DECT over IP Manager”, OMM). Select a base station that has a dependable data link to the Forum 523/524.
144 Configuration Please refer to the information given in the chapter entitled LAN DHCP Server starting on page 130. Note: A base station cannot be operated as a DECT over IP Manager and a WLAN-Access Point simultaneously.You should therefore use a DECT over IP base station which does not have WLAN function as your DECT over IP Manager. Create a separate entry for each DECT over IP base station and for the DECT over IP Manager on the Telephony: Devices: DECT over IP page.
Configuration When switching over to a DECT base station using different access technology, a DECT terminal automatically re-establishes a connection (roaming). Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simultaneously. Synchronisation can be conducted via Upn access. It cannot be conducted via an Ethernet/IP connection.
146 Configuration of radio waves in accordance with the IEEE 802.11b/g standard. This standard enables a wireless connection to be made to an Ethernet network (LAN) using suitably equipped user terminals. Data transfer via radio waves is very fast. Depending on the conditions of the operating environment, it can reach speeds of up to 54Mbit/ s (gross).
Configuration 3. Assign the desired WLAN profile on the Radio Fixed Parts page. Click on spanner symbol ( ) on the left next to the relevant DECT over IP base station. Under WLAN Settings select the number of the configured WLAN Profile. Confirm your settings with OK. You can use one profile for multiple DECT over IP base stations. You can now use the WLAN function of your WLAN-enabled DECT over IP base stations and set up the user terminals as required.
148 Configuration is transmitted at regular intervals, making it easier to find the networks you’re looking for, using the “View available wireless networks” function in Windows XP, for example. z For standard operation you should leave the following settings at their default values: VLAN Tag at 0 (Off), Beacon Period at 100 ms, DTIM Period at 5, RTS Threshold at 2347 (Off), Fragmentation Threshold at 2346 (Off), Maximum Bitrate at 54 Mbit/s, 802.11b/g Mode at “Mixed” and Interference Avoidance on “Off”.
Configuration You could also use the Generate button to generate a password. Some WLAN configuration software does not convert text into hexadecimal values as a standard procedure. If this is the case, go to the Hex Value setting and select the Generate button. z Leave the Cipher Length setting at 256 Bit and the Distribution Interval setting at 120 seconds. You will not usually need the settings for WME or for configuring Multiple SSIDs for standard operation.
150 Configuration Note: You need a Java runtime library to be able to run Java programmes. If you don’t have one installed, you can download the installation programme from the http://www.java.com/ web site. OpenMobility Configurator 2. To log in to the dialogue, you enter: User: “admin” Password: “Admin” 3. Enter the MAC address of the DECT over IP base station. The MAC address will be printed on the label on the DECT over IP base station’s casing. Click on List configuration.
Configuration – PBX IP address: IP address of the Forum 523/524 – PBX port: Leave the default setting on “8099”. 5. Under TFTP server address enter the IP address the operating software is to be downloaded from. This will usually be the communications system’s IP address. Leave the TFTP file name setting on the default setting (“/ram/ip_tel/ ip_rfp.cnt”). 6. For a remote location, the Forum 523/524’s LAN will usually be accessed via a (VPN) router. Click on Router addresses: [+].
152 PBX Networking Forum 523/524 provides all the features necessary for PBX networking. You need PBX networking in the following cases: z To operate the Forum 523/524 as a subsidiary system on another PBX. This will also allow you to use the Forum 523/ 524 as a DECT server, for example. z To network several Forum 523/524s into a PBX system. z To use flexible configuration possibilities of trunk lines for a Forum 523/524.
Connections Connections Networking two or more TK systems means interconnecting them. The Forum 523/524 allows you to use the following connections: z ISDN trunk lines z ISDN point-to-point connections (Q.SIG) on external S0 ports z IP network connections (Q.SIG-IP or SIP tie line) Note: Networking via IP network connections requires a MGW interface card Forum 525 Media Gateway Card.
154 Point-to-Point Connection Technology Point-to-Point Connection Technology Protocol: Q.SIG or DSS1 The Q.SIG protocol, designed for ISDN point-to-point connections, is the preferable choice as the transmission protocol; alternatively, the DSS1 protocol, designed for ISDN dial-up connections in the Euro-ISDN, can be used. Certain PBX networking features can only be used with the Q.SIG protocol, however.
Point-to-Point Connection Technology L1 Clock To enable PBXs in the ISDN network to communicate with each other, they must be “clock-aligned”. The L1 protocol master sets the clock for layer 1, and the L1 protocol slave adopts (synchronises to) this clock. When planning a PBX networking scheme, you must make sure that the L1 clock propagates from a master via a number of PBXs.
156 Point-to-Point Connection Lines Point-to-Point Connection Lines There are different types of lines available for an point-to-point connection between two PBXs, depending on the distance between them. Direct Connection This type of ISDN point-to-point connection joins the two systems directly to each other using a crossover twisted-pair cable. An S0 connection can be used for distances up to 1,000 metres.
IP Network Connections Connection via an Active Transmission System For distances exceeding the range of a direct connection, an active transmission system can increase the range to up to 50 km. Normally the L1 master is the transmission system for the two connected PBXs. For the protocol layers L2 and L3, one PBX is normally the protocol master and the other PBX is the protocol slave.
158 IP Network Connections ous features of these protocols are summarised in the following table: TC system networking via network connections Feature Q.SIG-IP SIP tie line Establishing a call (“basic call”) with call-number transmission yes yes name information transmission yes yes single number dial possible yes no transparent codec interconnection no yes automatic feature detection no yes Connection via Q.SIG.IP The Forum 523/524 communications system supports transmission of the Q.
IP Network Connections Networking two Forum 523/524 systems using Q.SIG-IP requires 2 licences – one licence per system. The number of possible voice connections is not restricted by the licence. Go to the Telephony: Trunks: Trunk group page in the Configurator to set up a Q.SIG-IP connection. Create a new bundle and select the Access type “System Access”. Select “Q.SIG-IP” under Protocol. Configure the IP address of the other system, the port numbers to be used, the number of possible voice connections.
160 IP Network Connections via the SIP tie line protocol. This makes it possible to automatically adapt to the respective other station. Currently, there is no generally accepted standard for the protocol used with a SIP tie line. This means via SIP tie line you can only use connections between Forum systems. Two licences are required when networking two Forum 523/524 with a SIP tie line – a licence for each end point. The number of possible call connections is not restricted by the licence.
Configuration Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle.
162 Configuration z PBX 1 first searches for a free channel in the “C” bundle. z If all the lines in bundle “C” are busy, the system tries to set up a connection via bundle “E”. PBX 3 switches the connection through, provided it is appropriately configured (refer to Numbering starting on page 162). z If it was not possible to set up an indirect connection via PBX 3, the system tries again via bundle “A”. The “prefix” necessary for this can be configured with the route.
Technical Details ular, this simplifies configuration of the Forum 523/524 as a subsidiary system: the only entry you assign to the default entry is the route to the host system PBX 100199 b a c 4: b D: c PBX 400499 d PBX 200299 h g PBX 500599 D: a e 3: e 5: h D: d f PBX 300399 k 5: k D: f i 3: i D: g D:Default D:Route Example of closed numbering tables The automatic switching of call requests (i.e. routing) by means of bundle overflow or default numbering can lead to “circular switching”.
164 Technical Details The code digits to be used for seizing a route with open numbering are not transmitted to the destination PBX and thus cannot be evaluated by it. To reseize a route (for example for a callback), you must set the appropriate digit prefixes in the bundle configuration for the routes to be reseized. Tip: If, for example, you are configuring a route which can be seized using routing code “5” and have selected one or more bundles for this route, change the Prefix for dest.
E.164 conversion Telephony E.164 conversion The Forum 523/524 communications system supports two different types of call numbers when dialling external call numbers. Usually you enter the code for a route, e. g. a “0” for the “external line” route. Then you enter an external call number. The external call number can be either a local area code or a country area code. The additionally configurable “E.164 conversion” feature enables you to enter the entire international call number.
166 E.164 conversion Configuration You can configure the “E.164 conversion” feature for each bundle separately. This is possible for point-to-point configured bundles (“system access”), for point-to-multi-point configuration (“multiterminal access”) and for SIP trunks: 1. Call the Forum 523/524 communications system Configurator. On the introductory page, change the Level option to Expert. 2. This step is optional as the country code is preallocated due to the Country setting under System: Common.
E.164 conversion Note: For incoming calls via a bundle with the “E.164 conversion” feature each external call number (“CLIP”) appears converted into the international format and is also saved in this format e. g. in the caller list. Keep this in mind when entering call numbers used for authenticating (CLIP-Auth). Example The following example explains the “E.
168 E.164 conversion Number dialled Number actually used 0003224444888 (Internal) 888 The international area code, the local area code and the access call number are deleted. The destination is called internally without using the ISDN connector. +3224444888 888 You can only enter the plus sign (after E.123) with a SIP telephone (see Internal SIP Subscribers starting on page 119). There is a “E.164 conversion” in this case also. 0024444888 024444888 There is no “E.
Call Forwarding Number Handling with E.164 and Lists – Black List, White List, etc. The combination of E.164 numbering scheme and black-, white, special lists requires explicit duplex/triplex handling of numbers in all eventually possible formats. Example: 0-6104-1234, 0-030-6104-1234, 0-0049 30-61041234. All these possible formats can be dialled and so work around the e.g. black list. That has to be considered in programming these features.
170 Call Forwarding Call Forwarding Name Description Virtual call number A virtual call number is always diverted to a destination call number Call forwarding of a hunt group Users of a hunt group can also configure respective call forwarding Call forwarding to external Call forwarding to an external call number or via remote-controlled dialling (Call Through) Call forwarding by a system user Call forwarding via Forum Auto Attendant (with the Connect to phone number and Connect to voicebox functio
Call Forwarding Loop Detection Loops can generally occur during a call forwarding chain, e. g. when the call forwarding destination refers back to the call forwarding source. This is why a forwarded call has a call forwarding history. When the next call forwarding destination is already included in the call forwarding history, a loop is detected and any further call forwarding is prevented. If no parallel call signalling takes place, e. g.
172 Call Forwarding Hunt Groups A hunt group is an internal call number which can reach multiple users. An incoming call is signalled to all users of a hunt group. A hunt group is configured in the Configurator in the Telephony: Groups: Hunt groups menu. Call signalling is independent of the Type setting in the hunt group: z Parallel setting: all users of the hunt group are called simultaneously. z Linear, Cyclical or Statistical setting: the users of a timedependent hunt group are call successively.
Call Forwarding Note: Time-dependent hunt groups do not permit including any additional hunt groups. In addition, you can also configure call forwarding on busy (CFB) for hunt groups. This call forwarding can be used for an internal or external destination call number. In addition, you can enter a back-up destination for time-dependent hunt groups when they cannot be reached.
174 Busy Keys z Restored call forwarding instances can behave differently as call forwarding chains of earlier firmware versions (before the 6.0 release) are not supported. If necessary, use the trace function for call forwarding (the Diagnosis: Log Trace menu, CF tracking option in the Configurator). z The call forwarding interval, previously only centrally definable, is adopted for all users as the default value. z The “Show hunting group no. as via” option for hunt groups has been omitted.
Busy Keys Tip: A busy key for virtual call numbers with destination call number is not supported (see Virtual Call Numbers starting on page 171). It is possible, however, to configure a busy key for a virtual call number without destination call number. When the virtual call number is called, the call is signalled by the busy key. The call can be retrieved with the busy key. Busy keys on the system network Busy keys on the Forum 523/524 communications network are realised as a subscriber model.
176 PIN Code Telephony PIN Code Telephony The users in a company normally use the existing terminals primarily for company-related communication. Now the users would like to also be able to make private calls in some cases. Private calls require: z seizure of special external lines, z changed and valid authorisations, z recording separate charges and z that destination call numbers not be saved for redialling. This function can be realised using the “PIN Code Telephony” feature.
PIN Code Telephony 4. Open the Telephony: Extended: Companies menu page. Click on the headline of the company desired (default: “Company 1”). 5. Under the PIN dial header, select the desired Route. Select the user group created by the previous steps for the User group setting. Confirm with Apply. You can also use the “Standard” user group or the “External trunk” standard route for the “PIN Code Telephony” feature.
178 Switch authorisation calling from a different terminal. In addition, the call number identity being used is indicated as busy during the call. This is why the corresponding trunk key also lights up during this time on the respective system telephone. The external call number dialled is not saved in any redial list: neither on the telephone used, nor one's own telephone.
Switch authorisation 4. Click on the user group for the user who is to execute the “Switch authorisation” feature. Activate the Switch authorisation option. Confirm with Apply. 5. Open the Telephony: Extended: Companies menu page. Click on the header of the company desired (default: “Company 1”). 6. Under the Switch authorisation header, select the User group temporarily active due to switching (e. g. “Guest external seizure”). Activate the Notify at end of call option as desired. Confirm with Apply.
180 Introduction Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys. Team functions can only be configured on the Forum Phone 520 / 530 and Forum Phone 515 / 525 / 535 system telephones because only these have the required features.
Introduction Number of available call keys Telephone Number of keys Forum Phone 535 Nine keys with a display Forum Phone 525 or Forum Phone 535 with an additional key extension Forum 500 Keypad Paper FP 525 / 535 36 additional keys without a display Up to three of these key extensions can be used with an Forum Phone 525/ Forum Phone 535.
182 Introduction has been programmed with a substitution function or call protection. If the destination terminal has been configured for call diversion, the direct call is not diverted. Which Key is Suitable for Which Purpose? z Trunk keys can be assigned call numbers for managing central communication tasks, for example, customer support.
Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the „Forum Phone 520, 530” or “Forum Phone 515, 525, 535” user guide. Executive/Secretary Team In this example, the executive/secretary team comprises two members: the executive and the secretary.
184 Examples of Use allel telephone. In addition, a private line is configured for both of the executive’s telephones (trunk key TrK 12: private). Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other.
Examples of Use If the executive activates a substitute function with the secretary as the substitute, calls for call number 10 will be indicated on the executive’s telephone by an optical signal only, but signalled acoustically on the secretary’s telephone. The secretary can also activate a substitute function. Calls for call number 11 are then signalled acoustically on the executive’s telephone, and indicated by an optical signal on the parallel telephone and the secretary’s telephone.
186 Examples of Use ephones). The team members can thus see which number a call is for and can answer it by pressing the appropriate team key. The team members can call each other via the team keys. For example, Miller can call number 12 by pressing TK 12; the call is then signalled to Smith’s telephone on TrK 12. Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s telephones will indicate this.
Examples of Use Line Seizure Call numbers 10, 11 and 12 are programmed as trunk keys on each team member’s telephone (TrK 10 to TrK 12. All team members can use these numbers for answering as well as making calls. Tip: In this team configuration it is useful to programme one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key.
188 Examples of Use Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Forum Phone 535 system telephone with all call keys programmed as trunk and team keys. Miller 14:22 Mi.14.Feb.
Examples of Use The first support number and the first hotline number of each team member is programmed as a team key on the other member’s telephone, e.g. TrK 10 and TrK 15 on Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls. On each telephone it is possible to toggle between the calls on individual lines, e.g.
190 Introduction Call Queue Introduction A queue can be activated for the telephone numbers of any type of telephone, i.e. for system, analogue, ISDN and DECT telephones. If a call number with a queue is busy, calls to this number enter the queue. The caller first hears an announcement (if function “Announcer at busy” is configured) and then a dial tone or Music on Hold, if the Music on hold upon call transfer setting is activated. Calls which remain in the queue for too long are cleared from the queue.
Introduction The system administrator sets the number of calls that can be placed in a queue individually for each user group. The value can lie between “0” and “99”. The “0” value deactivates the ”Call queue” function for a user group. When the maximum number of calls in the queue is reached, further callers hear a busy tone. Note: As calling fax machines often operate with the “voice” service indicator (e.g.
192 Introduction Call Forwarding Forwarded calls of the forwarding type “Immediately” and “On busy” have priority over queues. The queue of the forwarding telephone is not used for forwarding calls in this manner. During the configuration of this type of call forwarding, the contents of the queue are not transferred to the target terminal. If there are still calls in the queue when the call forwarding function is activated, these calls can only be accepted on the source terminal.
Examples of Use Examples of Use Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Forum Phone 535 or the mobile terminal, the Forum Free 566 / 576 / 586. Configuration z Configure the system access or access for multiple terminals under Telephony: Ports: S0. z Configure the Forum Phone 535 and e.g. a base station (RFP) under Telephony: Devices.
194 Examples of Use telephone number of the mobile Forum Free 566 / 576 / 586 (in the menu Call diversion: Divert phone: Immediately). Use Incoming calls are routed to the Forum Phone 535 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal. The display on the Forum Phone 535 indicates how many calls there are in the queue.
Examples of Use z Configure a hunt group of the parallel type under Telephony: Groups: Hunt Group, and include the three telephone numbers of the trunk keys in this hunt group. z Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the hunt group. z In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate the Call queue and Call waiting protection authorisations for this group.
196 Multi-Company Variant Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure (e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another. This “multi-company variant” can be implemented using the Forum 523/524 within a shared office, for example.
Configuring the Multi-Company Variant Configuring the MultiCompany Variant The multi-company variant can be commissioned and configured by the system administrator of the Forum 523/524 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group. The process in brief: 1.
198 Configuring the Multi-Company Variant Activating the Multi-Company Variant To be able to configure several companies in the Forum 523/524, the “Multi-company variant” feature must first be activated. This is done in the Configurator on the Web console in the System: Common menu. Activate the Multi company option here.
Configuring the Multi-Company Variant Assigning Users For each user you must define the company to which they belong. This assignment determines, for example, which company telephone book the user has access to and which company-specific configuration data apply to them. As the Forum 523/524 manages users in groups, the assignment “user > company” is also established this way. The company to which each user group belongs must be defined for each group. A user group can only belong to one company, i.e.
200 Configuring the Multi-Company Variant For outgoing external calls which users set up via the lines of their company’s bundle/SIP trunk, the assignment of the bundle to the company is irrelevant: the charges are assigned according to the “source” principle. Charges are billed to the company to which the user belongs who set up the connection.
Working with the Multi-Company Variant Working with the MultiCompany Variant All the features of the Forum 523/524 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way. The following section describes the features additionally available to the users in the multi-company variant.
202 Working with the Multi-Company Variant istrators” - service the entire system. Foreign telephone books can only be edited in the Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The Forum 523/524 can manage up to 2,000 entries in all telephone books (in the central, personal and company telephone books).
203 Configuring the PC Software Further possibilities of use can be implemented on a workstation computer with the Windows operating system by installing drivers and programmes.You can find the installation programmes required for this on the product CD that comes with the Forum 523/524. Proceed as follows to install extra software: 1. Log on under Windows as the administrator. 2. Insert the product CD. If your PC is suitably configured, the CD will start automatically.
204 Using the Systray Display Using the Systray Display You can configure a systray display for the Forum 523/524 to appear in the information area of the Start bar of a workstation computer. This systray display constantly shows you whether a WAN, a RAS or a Branch connection via ISDN is active. It is also possible to display the current occupancy of the trunk lines. Requirements To use the systray display, you must first install TAPI; see Setting up TAPI Interface starting on page 209.
Browser for Forum CTI and Forum Hotel Browser for Forum CTI and Forum Hotel You can simplify the daily use of the Forum CTI and Forum Hotel Web applications using the Web browser especially adapted for the Forum 523/524. Each time the workstation computer is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar. Installing the Browser 1.
206 Synchronising the PC Clock Synchronising the PC Clock With the network service SNTP (simple network time protocol) it is possible to synchronise the internal clock of a workstation computer with the time of the Forum 523/524. Requirements You must enter the time zone so that the Forum 523/524 can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1. Go to the Configurator, System: Common menu. Click on Change. 2.
CSTA interface Application Interfaces The Forum 523/524 communications system supports a series of application interfaces which are used by external systems to access functions of the communications system. Communication between the external system and the Forum 523/524 communications system is principally transported via the LAN connection or using the IP network protocol. The respective functions differ depending on the application interface.
208 CSTA interface The CSTA interface based on phase 2 with a limited range of functions available without licence, range of functions comparable with the TAPI basic functions. You can use the following CTI applications without a CSTA licence: z Forum Count 500(0): This charging software can query and evaluate charge information via the CSTA interface. There is a CSTA to V.24 converter (“Count4CSTA”) available which is a standard part of the charging software for doing so.
Setting up TAPI Interface Setting up TAPI Interface With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration). Here, the CTI application uses the services of the Forum 523/524 with the help of the TAPI driver installed on a Windows PC. Many telephony functions, such as enquiry, toggling, three-party conference, pick-up, call protection and call forwarding can be controlled using appropriate TAPI-compatible software.
210 Setting up TAPI Interface 1. In the Start menu, select Settings: Control Panel. Select the Printers and other Hardware (with Vista/Windows 7: Hardware and Sound) category. Double-click on the Phone and Modem Options icon. 2. Change to the Advanced tab. 3. From the list of installed driver software, select Forum 500 Service Provider and click on Configure. 4. In the following dialogue you will find a list with the configured connections for the user who is currently logged on. Click on New. 5.
LDAP Interface 3. Enter a telephone number in the Number box and confirm with Dial. Under Windows XP you first click on the Dial icon and in the subsequent dialogue activate Phone call. 4. The number you entered is displayed on the selected system terminal. Lift the receiver to start dialling. Note: This note is not relevant to Windows XP or Vista. If the “Phone Dialer” programme is not installed, you will have to install it. To do this, you open the Control Panel and click on Software.
212 LDAP Interface LDAP with Outlook Express / Windows Mail You can configure and operate the LDAP directory service with “Outlook Express” or “Windows Mail”, an e-mail programme, as follows: 1. Call up the Accounts command in the Tools menu. The Internet Accounts dialogue box will then open. 2. Click on Add. Select the Directory Service command from the pop-up menu. 3. Under Internet directory (LDAP) server, enter the address of the Forum 523/524.
LDAP Interface LDAP version 2 or via LDAP version 3. The LDAP query requires either an anonymous LDAP directory access without a password or a LDAP directory access with user name and password. Note: SSL encryption of LDAP communication is not supported. You can configure a separate LDAP directory access for each company configured (see Multi-Company Variant starting on page 196): 1. Open the Telephony: Extended: Companies page in the web configurator. The list of companies configured is displayed.
214 LDAP Interface To configure the LDAP query you need to find out from the LDAP server administrator what part of the subtree contains the desired address information. The subtree is designated with a technical address (DN, “Distinguished Name”). This technical address (in the above example “ou=people,dc=mycompany,dc=com”) can be defined in the web configurator on the Telephony: Extended: Companies page with the BaseDN setting.
LDAP Interface z Ideally, call numbers on the LDAP server are saved in the E.123 format beginning with a plus sign and country code. Furthermore, the bundles configured in the standard route of a company should have the setting E.164 conversion (see E.164 conversion starting on page 165). Special call numbers such as the emergency call number “110” should not be managed via LDAP, rather in the telephone book of the communications system. z A call number queried via LDAP is adjusted before use.
216 SNMP Interface z Via the LDAP server you can also query another communications system from the family /Forum 500/ Forum 5050. If, for example, you connect multiple communications systems into a network (see PBX Networking starting on page 152) you can then manage call number information on a central communications system. Please note that information queried via LDAP cannot be forwarded via the LDAP server of the same communications system.
SNMP Interface The SNMP Agent supports SNMP Traps after SNMP version 2. In case the SNMP Agent cannot be accessed, the Forum 523/524 communications system stores up to 100 error or status messages. Also note that there is a SNMP description file (MIB, Management Information Base) for the Forum 523/524 communications system which can be found on the product CD . Installing SNMP Agent Install the SNMP Agent on a Windows PC. Select a PC which is usually in continuous use, e. g. a Windows server. 1.
218 SNMP Interface Configuring SNMP The SNMP Agent requires the IP address of the SNMP Manager for operation. System messages in the form of SNMP Traps are sent to this IP address. You manage the IP address of the SNMP Manager in the Forum 523/524 communications system configurator. 1. Start the web console of the Forum 523/524 communications system. 2. Navigate to the Telephony page in the Configurator:Settings. Click on the Change button. Telephony: Settings: SNMP 3.
219 Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 523/524. Please note: Repairs to the Forum 523/524 should only be carried out by qualified personnel. The following LEDs indicate that the Forum 523/524 is ready for operation: WAN/LAN LAN/LAN Ready LED: flashes (1 sek. on / 1 sek.
220 General/Hardware General/Hardware Question: The Forum 523/524 is not functioning. Make sure the mains plug is properly connected. Plug another device into the mains socket to check whether there is any voltage. Question: The mains plug is connected, the mains socket is supplying output, but the Forum 523/524 still does not function. DANGER! This device contains hazardous voltages. To make the system dead, remove the power plug from the socket.
Telephony Telephony Question: It is not possible to make external calls. Check the connection between the NTBA and the Forum 523/524. In the Configurator, check whether the external S0 ports are configured correctly (Telephony: Ports: S0 menu): – Configuration of System- / Multi-terminal access OK? – Port is connected to the NTBA? – Faultless Cabling? – Terminating resistors properly configured? Check the status of the trunks. In the Configurator, open the System Info: Telephony: Trunks page.
222 Telephony Question: It is not possible to make external calls with one of the telephones. Check whether a user is configured for the telephone. Otherwise the settings of the Guests user group are valid for the telephone. To standard, this user group has no external call authorisation. Make sure the user configured for this telephone belongs to a user group with external line access (Configurator, User Manager: User groups menu).
PBX Networking This case also requires configuring the MSN on the ISDN telephone (see above answer). Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access. You have configured multi-terminal access and system access in parallel. All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only in the Configurator (Telephony: Call Distribution menu).
224 DECT Call up the Telephony: Trunks: Trunk group page. Change the desired Q.SIG bundle and enter the line seizure code for the callback in the Prefix for source phone number at incoming internal input field. Question: Why is it not possible to reach a communications system indirectly via another communications system? You have interconnected e.g. three communications system with two direct Q.SIG connections. While configuring the routes, you applied the default “Business” selection for the Type setting.
LAN Question: Another manufacturer’s DECT device is not functioning. Check whether the DECT device supports the DECT GAP standard. In the Configurator, also make sure GAP is set for this DECT device (Telephony: Devices: DECT Phones menu). Question: The startup procedure of the DECT base stations take a long time? What is the reason? This behaviour may indicate a problem with the reference clock. Refer also to What are some of the causes for problems when sending and/or receiving faxes? starting on page 223.
226 LAN Question: The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the Forum 523/524 along with the protocol identifier, for example http://192.168.99.254/. Check whether the browser has been configured for connection through a proxy server. If so, deactivate the “Connect through proxy server” setting. Question: You have just configured the Forum 523/524 via the network.
Internet Internet Question: I cannot access our company Web site. Outside your system, your company Web site is accessed at “www.firm.com”, but in the Configurator you have entered “firm.com” as the domain. Your company’s site URL thus counts as an internal URL and can only be accessed by entering the direct IP address. If required, change the domain setting in the Network: LAN menu.
228 Technical Specifications System data Mains power supply 230 V ~ 50 Hz Rated power 205 VA Safety class 2 Permissible temperatures, stationary, weatherproofed +5 °C to +40 °C Dimensions (W x H x D) 366 x 368 x 124 mm Weight (system only) 2.
229 – Supply voltage 40 V ± 10% – Supply power 3 VA per Upn bus – Range 1,000 m a/b ports for analogue terminals with pulse or DTMF dialling, flash duration of 60 to 310 ms 4x with interface cards: up to 12 x; possible interface cards with a/b: – 4 x a/b – 8 x a/b – 2 x S0 and 6 x a/b – Supply voltage 40 V ± 10% – Supply power 1.
230 Actor Contact load of actor 2 A / 125 V – Voltage range U≈ = 5 V…30 V Ethernet interfaces WAN 1x 10/100 Base-T LAN 3x 10/100 Base-T Slots – for interface cards 2x Slot 1 for interface cards Slot 2 with connection to an ethernet switch for a Media Gateway Card Note: The online help provides an overview of the limits that should be observed when configuring the Forum 523/524.
231 Environmental Information z The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. z In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or recycle most of the materials of your end life equipment in a sound way.
232 Index Notes A Actor 57 Attachment diagram 47 Authorisations 19 B Base station 140 Basic setting 83 Basic settings Authorisations 19 Internet 26 Bundles 161 Busy keys 174 C Call diversion 169 Call Forwarding 169 Call Forwarding Chain 169 Call key 180 CF tracking 174 Clock 206 Synchronising the PC (via SNTP) 206 Codec 108 Codecs 112 Configuration 72 Initial configuration 72 Loading software updates 83 Preconfiguration 79 Preparation 75 Remote configuration 79 Index Resetting the system data 83 Saving
233 E E.123 121 E.
234 N S Networking 13 NTBA 221 Numbering 162 S0 port 222 S0-Terminator 48 Safety precautions 32, 66 SIP 112, 117 External 104, 117 Forum IPhone 512 123 Forum IPhone 545 123 Internal 105, 119 SIP (external) 14 SIP (internal) 14 SIP tie line 15, 159 SIP-DDI 119 SNTP 206 Software updates, loading 83 Switch authorisation 178 System access 11, 152 System data, resetting 83 Systray display 204 O Online help 78 Outlook Express 212 P PBX networking 152 PBX number 163 PBX system networking 175 PIN Code Telepho
235 U Unified team 186 Update Information 173 Upn ports pinout 53 V VAD 114 Virtual Call Numbers Call forwarding 171 Voice Activity Detection 114 Voice Mail 56 Voice quality 108 VoIP 14, 101 VoIP profile 112 VoIP system telephones 103, 128 W WAN port 59 Windows Mail 212 Index
236 Notes Index
237 Notes Index
238 Notes Index
Technical support for your Forum® telephone exchange Technical support for your Forum® telephone exchange User instructions All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx. Diagnosing the problem In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.
Technical support for your Forum® telephone exchange - for SMEs and residential customers: 0800/55700 - for large companies 0800/55100 Change your configuration To change your installation, add equipment or adapt the programming on your Forum®, contact our Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No.
For more information: z Please dial 0800 55 400 z Visit us in the Internet at www.belgacom.be/pabx z Contact your Belgacom dealer Subject to changes Status 09.
