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2. What should I do when my Phone/Tablet can not connect with the device?
(1) Make sure the Phone/Tablet’s WLAN is turned on.
(2) Refresh the network list, and search for the SSID of the device.
(3) Make sure to input the correct password.
(4) Disconnect your device from your current network and then reconnect.
3. What should I do when the device has no internet connection?
(1) Make sure the devicestatus is normal. The signal may be weaker when in
airports, mountain areas, high ways, harbors, basements, rural areas and islands.
Please restart and try again after moving to a different location.
(2) If you still can not get an internet connection,please contact us through
email : [e-mail]
4. What should I do if my device is lost？
If your device is lost accidentally, please contact customer service to freeze your
account in time to avoid additional fees.
5. Why can I not use my device after a SIM card is inserted？
In some countries when you insert a SIM card, you need to manually set an APN
（Access Point Name）. If this is the case, please go to the website: urocomm.info
or 192.168.225.1 , and enter the password 12345678; After entering the Web UI,
go to Settings”-“Mobile network settings”-“APN”, manually add a network
operator APN, and then save the settings.
Warning