Users Manual Part 2

27
FAQs
Problem Solution
Unable to power
on
The battery level is low. Put the robot on the dock and
charge it before use.
The battery temperature is too low or too high. Only use
the robot within the range of 0-40°C (32-104°F).
Unable to
charge
If the dock is not receiving power, check that both ends of
the power cable are properly connected.
If the contact is poor, clean the charging contacts of the
dock and the robot.
Conrm that the dock indicator is on.
Slow charging
speed
To maintain the battery life, the robot automatically reduc-
es the charging speed when it is charged in an environ-
ment at a high or low temperature.
The charging contacts may be dirty. Clean them with a dry
cloth.
Unable to return
to dock
There are too many obstacles near the dock. Move it to an
open area.
The robot is too far from the dock. Place it closer and
retry.
Abnormal
behavior
Restart the robot.
Noise during
cleaning
The main brush, side brush, mop roller, or main wheel
may be jammed. Turn o the robot and clean them.
The omni-directional wheel is jammed. Use a screwdriver
to remove it for cleaning.
Poor cleaning
performance
and/or leaking
dust
The dustbin is full and needs emptying.
The lter is blocked and needs cleaning.
The main brush is tangled up. Clean the main brush.
The robot
cannot return to
the dock after
spot cleaning or
when it has been
moved manually.
After spot cleaning or a signicant position change, the
robot will re-generate the map. If the dock is too far away,
the robot may not be able to return for recharging and
must be placed on the dock manually.
Unable to con-
nect to WiFi
WiFi is disabled. Reset the WiFi and try again.
WiFi signal is poor. Move the robot to an area with good
WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the
latest mobile app and retry.
The current device is not supported. You can nd support-
ed models in the app.
Unable to connect to WiFi. There may be an error with
your router settings. Contact Roborock customer service
for help with troubleshooting.
Scheduled
cleaning is not
working
Low battery. Scheduled cleaning can only begin when the
battery level is above 20%.