User manual

Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or BEC for support.
Problem Suggested Action
The power LED is not on Make sure the connection of power supply is good,
the switch of power supply is turned on and the
output of power supply is correct.
None of the LEDs lit when the router is
turned on
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
your service provider or BEC for technical support.
I can not access Internet or remote
networks
Make sure that the power is turned on and the
software conguration of the router is correct.
Ensure that the device has been restarted after
conguration change. Check IP connection using
ping command and that the DNS of the computer is
correct.
I can not access some web server This problem is often caused by one of the following
issues:
• The MTU of operating system might be too large.
• Some operating systems might need to be
patched.
I can not log on to the conguration
page
• Check the connection between the PC and the
router.
• Ensure your PC’s IP address is on the same
subnet as the router.
• Check to see if your browser has Java,
JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to ensure that the
Java applet is loaded.
• Make sure you are using the correct user name
and password. User names and passwords
are case sensitive, so make sure that CAPS LOCK
is not on when entering this information.
• Reset the device.
I have forgotten my login username or
password
Try the default username & password (Please refer
to Chapter 3). If this fails, restore your router to its
default setting by pressing the Reset button for 3~5
seconds.
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