RST310 9505A IntelliDOCK Docking Station Installation and User Manual Beam Communications Pty Ltd 1
RST310 USER & INSTALLATION MANUAL RST310 9505A IntelliDOCK Docking Station Installation and User Manual Version 03 Beam Communications Pty Ltd 8 Anzed Court, Mulgrave, Victoria, 3170, AUSTRALIA Information furnished by Beam Communications Pty Ltd (Beam) is believed to be accurate and reliable. However, no responsibility is assumed by Beam for its use, or for any infringement of patents or other rights of third parties, which may result from its use.
RST310 USER & INSTALLATION MANUAL Contents CONTENTS........................................................................................................................................................... 3 SAFETY INFORMATION.................................................................................................................................... 5 WELCOME..............................................................................................................................................
RST310 USER & INSTALLATION MANUAL CONFIGURING THE RST310 FOR SMS-POTS ............................................................................................... 33 DATA SETTINGS AUTO ANSWER ............................................................................................................... 34 Data Terminal settings for auto-answering an incoming data call. ..................................................... 34 REMOTE CONFIGURATION............................................................
RST310 USER & INSTALLATION MANUAL Safety Information Note: Read the following information before installing and using the BEAM RST310. Your RST310 is a low power radio transmitter and receiver. When it is ON, it receives and sends out radio frequency (RF) signals. The design of your RST310 system complies with international safety standards. Refer to the appropriate section of the RST310 User Manual for additional relevant safety information. Warning: Do not open equipment.
RST310 USER & INSTALLATION MANUAL Welcome Welcome to the Beam RST310, the Intelligent Docking Station for the 9505A Handheld Iridium / Motorola handset. This Installation and Configuration manual contains all the information you need to install and configure the Beam RST310 and discover the advantages of Beam Communications and Iridium Network technology. The RST310 User and Installation Manual is for new and experienced users of wireless network systems.
RST310 USER & INSTALLATION MANUAL Conventions in this Manual Warnings, cautions and notes appear throughout this manual. They are represented by following conventions. Warning: This symbol and associated text indicate a warning note providing information to prevent personal injury or damage to equipment. Note: This symbol and associated text indicate a note providing general operating information. Interference: All wireless phones may get interference, which could affect performance.
RST310 USER & INSTALLATION MANUAL About BEAM Communications Beam Communications, is an authorised manufacturer of Iridium Satellite products. Beam develops subscriber products that utilise the Iridium satellite network of Low Earth Orbit satellites, known as LEOs. The Iridium network is extensively used around the world by commercial enterprises and defence agencies.
RST310 USER & INSTALLATION MANUAL Important Powering Information Powering up the RST310A Terminal 1. Turn off power to the terminal. 2. Ensure that all the cables are connected to the 9505A handset as shown below External Antenna Power Connector Audio / Mic Connector 9505A to Main Terminal connection 3. Turn off the 9505A phone (if not already off). 4. Turn on power to the terminal. The 9505A phone will automatically turn on. 5. Please wait for up to 60 seconds for the phone to register.
RST310 USER & INSTALLATION MANUAL What is the RST310? The RST310 is a Remote Satellite Terminal docking station for the Motorola and Iridium 9505A Handheld Satellite Telephones. Once the handset is docked in the Intelligent Docking Station it provides a reliable and cost effective telephone or data service connection when a wired connection is not available.
RST310 USER & INSTALLATION MANUAL RST310 Overview The Front Panel Figure 1 - The RST310 front panel Status LEDS 1. Power 2. Voicemail waiting* 3. SMS waiting 4. Call status 5. Signal strength * Subject to network availability The Rear Panel 11 7 6 8 9 13 10 12 Figure 2 - The RST310 rear panel Rear Connectors 6. 9505A Connection 7. 11-32V DC Power Input 8. RJ11 / POTS Output (Accessory / External ringer) 9. RJ11 / POTS Output (Main) 10. Intelligent Handset or In-Vehicle Accessory connection 11.
RST310 USER & INSTALLATION MANUAL The RST310 Status Indicators The status indicators are located on the front panel of the RST310. The LED lights on the front panel show the RST310 status. Note: The LED lights will blink in different combinations to indicate transmission such things as transmission status, signal strength and power.
RST310 USER & INSTALLATION MANUAL Signal Strength The Signal Strength LED gives an indication of how strong the signal is from the Iridium network at your location. This LED displays different colours to indicate the strength of the RF (Radio Frequency) signal and different on/off conditions to indicate the terminal status.
RST310 USER & INSTALLATION MANUAL Package Contents The RST310 package contains: 1 RST310 unit 1 universal plug-pack power adapter, 110-240V AC 1 9-pin-to-9-pin RS-232 cable (Male to Female) 1 user manual in hard copy Ram Mount Bracket 9505A handheld connector Cables Mounting Brackets Mounting Bracket Screws 1 CD including; AT command set, installation guide, user guide and intelligent handset manual Optional Accessories Alert / Monitoring Interface Battery Backup Sub-System In-vehicle Hands-free kit Intel
RST310 USER & INSTALLATION MANUAL Getting Started What is a SIM Card? A SIM Card (Subscriber Identity Module) is a small smart card that carries your identity for accessing the network and receiving calls. It functions as the digital memory of the RST310 and also stores your personal information, including received SMS messages. SIM Card Protection Scratching or bending the SIM card can easily damage the card or its metal contacts. Handle the SIM card with care.
RST310 USER & INSTALLATION MANUAL PIN Details The RST has a number of different PINs, each one to perform or limit certain functions. The table below identifies these PINS, their function and a place for you to note the setting for your unit.
RST310 USER & INSTALLATION MANUAL Installing RST310 This chapter explains how to install the RST310 and the Iridium fixed-mast antenna. Warning: Make sure the RST310 is switched off before you install the cables. If you do not, the RST310 may be damaged. Note: Before you install the RST310, determine if the unit is preconfigured or needs customer configuration. Mounting the RST310 The RST310 comes with two (2) standard right angle mounting brackets that allow mounting for mobile and fixed positioning.
RST310 USER & INSTALLATION MANUAL Mounting methods The mounting brackets allow two mounting methods: drop-in (inside corner) mount and flush (outside corner) mount. Figure 3 - Mounting methods To install the RST310 unit: There are two options for affixing the docking station to a fixed location. Option 1, The main terminal can be mounted with the Ram-mount phone holder in a separate location or on a separate mounting structure. 1.
RST310 USER & INSTALLATION MANUAL 2. Secure the RST310 unit to the mounting brackets using supplied screws. 3. Carefully slot the RST310 between the two mounting brackets and secure with the retaining screws. 4. Mount the Ram-mount cradle for the 9505A in the desired location ensuring that there is sufficient cable length for the handset to connect to the main terminal.
RST310 USER & INSTALLATION MANUAL Option 2, Using the brackets supplied the Ram-mount handset holder can be firmly attached to the terminal as pictured below, follow the above instructions for mounting the terminal, however using the longer mounting screws supplied affix the additional rammount holding bracket to the side of the unit.
RST310 USER & INSTALLATION MANUAL Connecting the Power Cable 1. Make sure the AC power switch supplying the RST310 power pack is off. 2. Plug in the power cable into the power jack located on the rear panel of the RST310. 3. Secure the cable by tightening the plug retainer.
RST310 USER & INSTALLATION MANUAL Connecting the handsets 1. Plug the telephone, answering machine or corded/cordless phone into the Line and or Accessory Socket RJ11. It is important to note that Facsimile Messaging is not supported on the Iridium Network via a standard RJ11 connection. 2. Plug the optional Intelligent Handset into the Handset Socket, RJ45. Note this is only for the Beam RST970 Intelligent Handset ONLY Connecting the Laptop 1. Plug the laptop cable into the Comm.’s port of the RST310.
RST310 USER & INSTALLATION MANUAL Connecting to the Log Port 1. Connect the laptop to the Log port. The Log port should only be used for configuration and control of the terminal equipment. The LOG port can not be used for Communications or Data Services . 2. The LOG Port can also be used when using a Beam Alert/Monitoring Device, refer to the instruction provided with the accessory device for configuration and installation. Connecting 9505A Handheld Connector Cable 1.
RST310 USER & INSTALLATION MANUAL 2. Ensure that the cable can reach to be easily connected to the base of the handset as required. Using the antenna adaptor The Antenna adaptor is required to be used in conjunction with the RST310 IntelliDock unit. The antenna adaptor should have been supplied with your 9505A handset when purchased. The Antenna adaptor allows for an external antenna to be used in conjunction with the 9505A handset, which is mandatory for a fixed installation.
RST310 USER & INSTALLATION MANUAL Removing the Antenna from the 9505A handset 1. Ensure the antenna is facing down and completely retracted 2. Holding the 9505A handheld firmly, press down on the antenna release button as shown. 3. Whilst holding down the release button firmly, remove the antenna from the connection gently. Connecting the antenna adaptor 1. In the same way the antenna was removed, follow the reverse sequence to reconnect the antenna adaptor.
RST310 USER & INSTALLATION MANUAL Installing the Antenna Planning the Antenna Installation The fixed site antenna system consists of a fixed mount antenna and a coaxial cable system that connects the antenna to the RST310. The antenna system is suitable for both marine and terrestrial applications and is designed to meet Iridium System performance requirements when installed according to the instructions in this guide.
RST310 USER & INSTALLATION MANUAL Installation Options The fixed site antenna system consists of a fixed mount antenna and a coaxial cable system that connects the antenna to the Satellite Terminal Equipment. Ensure that the antenna cable being used does not exceed 3DB loss. The antenna system is suitable for marine, vehicle and fixed applications and is designed to meet Iridium System performance requirements when installed according to the instructions in this guide.
RST310 USER & INSTALLATION MANUAL Basic Operation Powering up the terminal External Antenna Audio / Mic Connector Power Connector 9505A to Main Terminal connection 6. Turn off power to the terminal. 7. Ensure that all the cables are connected to the 9505A handset as shown below 8. Turn off the 9505A phone (if not already off). 9. Turn on power to the terminal. The 9505A phone will automatically turn on. 10. Please wait for up to 60 seconds for the phone to register. 11.
RST310 USER & INSTALLATION MANUAL Using the RJ-11 Socket & Telephone To make a phone call: PIN controlled access: Your 9505A handheld phone may have been set-up to require a PIN, if this is still active on your handheld terminal this will be indicated by the Signal light flashing Red and a distinctive dial tone consisting of two alternating tones on the RST310 terminal. If a normal dial tone is heard, proceed to dial your desired number as described below.
RST310 USER & INSTALLATION MANUAL 2. You are now ready to make a call. You should hear a dial tone when you lift your DTMF telephone handset. The call status indicator should also shine orange continuously. If you hear nothing, there is possibly something wrong with your telephone or cable. If you hear an unavailable tone, normally a single tone interrupted every few seconds by silence, check that the signal strength indicator is orange or green. If so, there may be a problem with your SIM card.
RST310 USER & INSTALLATION MANUAL Voicemail If a Voicemail message has been left for you, the RST310 flashes the Voicemail Waiting indicator (subject to network support). The indicator is cleared whenever the user connects to the Voicemail retrieval number programmed in the RST310. Short Message Service – SMS If an SMS has been sent to the user, the RST310 flashes the SMS Waiting indicator. This means that the SMS is ready to be read.
RST310 USER & INSTALLATION MANUAL Configuring the RJ11 port parameters The ability to configure the RJ11 port parameters is one of the major features of the Beam RST310. The parameters of the port are configured using the Beam Management System “BMS”.
RST310 USER & INSTALLATION MANUAL Configuring SMS-POTS Feature The RST310 will support the use of an SMS-POTS handset. The SMS-POTS functionality supports the use of SMS messaging over the Iridium network without the need to use one of the Intelligent type handsets or a Computer to send, receive SMS messages. Using a POTS-SMS telephone handset it is possible to initiate an SMS message and send it to another Iridium user, or to another cellular user ( Selected Providers Only ).
RST310 USER & INSTALLATION MANUAL Data Settings Auto Answer Data Terminal settings for auto-answering an incoming data call. To initialize the RST310 to receive an incoming data call, start a Terminal Program (such as HyperTerminal) with the following settings: 19200* bps, 8, N, 1, Flow Control = None.
RST310 USER & INSTALLATION MANUAL Remote Configuration The Supervisor Menu items are available for remote configuration via a combination of the Iridium Short Burst Data and or SMS services. Refer to your Service Provider on how to register for this service. To configure your RST remotely you will need to know its Phone Number, Supervisor PIN and the International Mobile Equipment Identifier (IMEI) number. Multiple configuration commands may be sent in one SMS.
RST310 USER & INSTALLATION MANUAL The attached .sbd file returned will contain: 3170 OK Confirms PIN OK41 25 OK (Advises content of parameter before the change is effected) Multiple commands can be sent in a single SMS e.g.: RST RMT 3170 4120 64 would retrieve the above information plus send a current phone number-processing summary.
RST310 USER & INSTALLATION MANUAL Intelligent Handset Use Intelligent Handset Use (optional) The RST310 is capable of supporting voice services on the Iridium network through the use of an appropriate Intelligent handset that is available as an optional item. The Intelligent handset enables you to access Voice and SMS services over the Iridium network in conjunction with the RST310 terminal interface.
RST310 USER & INSTALLATION MANUAL Connecting an Intelligent Handset The Intelligent handset is easily connected to the RJ45 socket located on the RST310 Voice Data module. The unit must be powered off, with the 9505A phone off before inserting the connector and then apply power to the Terminal. Both the 9505A and Intelligent Handset will then power on automatically. An extension cable to the Intelligent handset can be sourced and used if required.
RST310 USER & INSTALLATION MANUAL Symbols on the Intelligent Handset versus the 9505A Please note that all the symbols do not correspond, and use the following table to interpret what is being indicated on the Intelligent Handset: Symbol 9505A Intelligent Handset Not Used Not Used 9505A Display Intelligent Handset (DPL) 39
RST310 USER & INSTALLATION MANUAL In-vehicle Hands free Kit (Optional) The 9505A Handheld is capable of supporting the Beam RST978 optional In-vehicle hands-free kit to provide in vehicle hands-free operation within a vehicle. The In-vehicle hands free kit is supplied with and Intelligent Handset as well as a full in-vehicle integration. The in-vehicle integration supports ringer alert and other specific vehicle features if required such as horn alert and radio mute.
RST310 USER & INSTALLATION MANUAL Antenna Installation Guides The following example will provide guidance for antenna installation techniques for specific applications. Proper antenna installation is critical for the successful operation of your Beam terminal equipment. Whilst it is not always possible to gain clear line of sight to the horizon in all situation due to poor access or environmental conditions, every effort should be made to achieve maximum visibility at all times.
RST310 USER & INSTALLATION MANUAL Mobile / Transport Installations Heavy Machinery Installations Installing Antenna Cables When you install the cables, follow these guidelines: • Route and restrain cables to prevent them from vibrating or moving under normal conditions, which could result in damage to the antenna, Beam terminal, or the coaxial cable connections. • Wherever the cables contact structures, protect the cables from chafing or abrasion.
RST310 USER & INSTALLATION MANUAL Protecting the Antenna from Lightning Antennas mounted in fixed installations can be exposed to lightning strikes in certain geographical and climatological environments. It is not possible to protect the RST600, the antenna, or surrounding and/or connected equipment or structures from damage from a direct lightning strike. Incorporating specialized lightning arrestor/surge suppression components into the antenna system should provide additional protection.
RST310 USER & INSTALLATION MANUAL Assuring Quality of Iridium Service Iridium is committed to providing users around the world consistent, reliable, quality voice and data access all day every day. The Iridium satellite system is monitored for call performance from numerous locations 24 hours a day, 7 days a week in order to achieve this. Iridium continually strives to provide high quality voice and data communication links for its subscribers.
RST310 USER & INSTALLATION MANUAL The following table should be used as a guide in selecting the appropriate cabling, if you have not already purchased a certified cable from Beam. RF Interference. All wireless devices, including satellite telephones, are susceptible to RF (radio frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other. A good example would be onboard a ship.
RST310 USER & INSTALLATION MANUAL Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an Iridium phone is being operated with an obstructed view of the sky. Some of these symptoms include; erratic or no signal strength indication, dropped calls or warbled or otherwise distorted voice. These symptoms may be intermittent or persistent, depending largely on the interference source, its distance, strength and frequency relative to the Iridium unit.
RST310 USER & INSTALLATION MANUAL Inmarsat M-4 Recommended Distance Between an Iridium Unit and an Active Inmarsat M-4 Terminal Antenna • Main Lobe = directly in front and in line with the Inmarsat terminal antenna: 715 feet (217 meters) • Side Lobe = directly to the side and in line with the Inmarsat terminal antenna: 100 feet (30 meters) • Rear Lobe = directly to the rear and in line with the Inmarsat terminal antenna: 250 feet (76 meters) Inmarsat-C (CAPSAT) Recommended Distance Between an Iridium Uni
RST310 USER & INSTALLATION MANUAL Specification Summary Electrical Power 11-32V DC 2.5A Plug-pack (if provided) 90-250VAC 50/60Hz input Power Consumption (Average Current) Input Voltage 12V 24V Standby Mode 0.35A 0.16A Talk/Transmit Mode 0.52A 0.
RST310 USER & INSTALLATION MANUAL RS232 Specification The RST-100 is provided with two RS232 serial ports for log and data connection. Both are 9-pin D-type (female) sockets, wired DCE for connection to a standard PC with a 1:1 cable.
RST310 USER & INSTALLATION MANUAL RS232 Port LBT Data Port Data Logging Port DCD DCD = DTR RXD RXD TXD TXD DTR DTR DSR DSR = DTR RTS RTS CTS CTS = RTS RI RI not connected RS232 Port Electrical Parameters The LBT “Comm” Port and Log Ports conform to the RS232 interface specification with the following parameters, however the Log Port communicates only at 9600: Parameter Specification Communication Rate 220 to 115,200 Baud (recommended maximum of 19,200) Protocol 1 start bit, 8 data b
RST310 USER & INSTALLATION MANUAL RF Interference All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other. A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium system is installed.
RST310 USER & INSTALLATION MANUAL Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an Iridium phone is being operated with an obstructed view of the sky. Some of these symptoms include; erratic or no signal strength indication, dropped calls or warbled or otherwise distorted voice. These symptoms may be intermittent or persistent, depending largely on the interference source, its distance, strength and frequency relative to the Iridium unit.
RST310 USER & INSTALLATION MANUAL Recommended Operating Distances: Inmarsat Mini-M Recommended Distance Between an Iridium Unit and an Active Inmarsat Mini-M Terminal Antenna • Main Lobe = directly in front and in line with the Inmarsat terminal antenna: 225 feet (68 meters) • Side Lobe = directly to the side and in line with the Inmarsat terminal antenna: 100 feet (30 meters) • Rear Lobe = directly to the rear and in line with the Inmarsat terminal antenna: 50 feet (15 meters) Inmarsat M-4 Recommended Di
RST310 USER & INSTALLATION MANUAL Troubleshooting the RST310 This chapter provides information to help you troubleshoot problems you may encounter while running the RST-100. Q No lights on RST310 A Check power is connected and switched on at the wall. Q Low earpiece volume on handsets A Ensure the 9505A handheld volume control is set to maximum using the volume buttons on the side of the handset. This should be automatically adjusted during a call to maximum volume.
RST310 USER & INSTALLATION MANUAL Q You can’t receive calls A Check to see that your phone is powered on. Check the antenna. Is it properly mounted? Do you have a clear view of the sky? Check the signal strength. If the signal is weak, move the vehicle to a more open area. Check the Call Forwarding and Call Barring settings. Check the Ringer setting. If it is off, there is no audible ringer. Q You can’t make international calls.
RST310 USER & INSTALLATION MANUAL Q Your PIN is blocked A Check Card or Insert Card Check the card is inserted correctly Check the contacts of the card are clean Clean the chip with a soft cloth See your Service Provider if continues 56
