Install guide

Support / Troubleshooting Information
Item
Recommendation
Lite
Drive
Pro
Marine
Installation Tips
To place the IsatPhone Pro into the docking unit, both
the ‘covers’ on the external antenna connectors and the
USB/Audio connectors need to be opened. Failure to
open these cover could damage the docking stations
antenna/usb connector.
When the IsatPhone Pro is docked, ensure the USB icon
on the Phone is visible in the top right hand corner –
ensuring the connection between the phone and the
Docking Station has been successful.
Ensuring using Beam Antenna Cables in all instances
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IsatPhone Pro
start-up
procedure when
docked
When the IsatPhone Pro is first placed into the cradle it
will automatically power, the handset will then start to
initialise followed by a 3 tone rising beep, when a
successful connection has been made between the
docking station and the IsatPhone Pro.
Wait for the IsatPhone Pro handset to register on the
Inmarsat network. The STATUS LED on the docking
station will turn green when a successful registration
has taken place.
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How do I know if
my IsatPhone Pro
is registered on
the Inmarsat
network?
The STATUS LED of the docking station will change to
GREEN when the handset is registered and able to make
calls on the network. The IsatPhone will also indicate
“Inmarsat” in the top left corner of the screen display.
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No power on
IsatDOCK
Check power is connected to the interface unit.
If applicable, check the vehicle ignition is in ACC or IGN
or ON position.
Ensure the Connector cable to the IsatDOCK is firmly
fitted.
Check all the connection cables to and from the
IsatDOCK.
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The IsatPhone
Pro restarts
whilst docked
Sometimes the IsatPhone Pro may become
temporarily/permanently unresponsive to the docking
station. When this happens the docking station will
attempt to restart the IsatPhone Pro to re-establish
communication and correct operations.
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IsatPhone Pro
does not stay
powered on
Remove the IsatPhone Pro, remove battery, and reinsert
again into the docking station ensuring the connection
is firm and clicks into place.
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LED status is
flashing
RED/BLUE
The LED Status flashing RED/BLUE is an indicator that
there has been an error detected in communication
with the IsatPhone Pro handset.
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