Inmarsat Docking Station - Trouble Shooting Guide IsatDOCK Pro IsatDOCK Lite IsatDOCK Drive IsatDOCK Marine Revision 1.
Beam Communications – Inmarsat Docking Station Support Contents IsatPhone Pro Docking Stations .............................................................................................................. 3 Comparison Chart ............................................................................................................................... 3 Support / Troubleshooting Information .........................................................................................
Beam Communications – Inmarsat Docking Station Support Beam IsatDOCK Comparison Chart Page 3
Support / Troubleshooting Information Item Recommendation Installation Tips To place the IsatPhone Pro into the docking unit, both the ‘covers’ on the external antenna connectors and the USB/Audio connectors need to be opened. Failure to open these cover could damage the docking stations antenna/usb connector.
Beam Communications – Inmarsat Docking Station Support Lite The handset and docking station turn’s OFF every 20 minutes? Ensure the Ignition/Accessories wire is connected to power. If this is not connected, or connected to ground the docking station will go into sleep mode after 20 minutes by default. An engaged tone (single low tone beeping slowly) is heard on the RJ11/POTS This is an indicator that the IsatPhone Pro is not able to make a call.
Beam Communications – Inmarsat Docking Station Support Lite Drive Pro Marine My phone and/or • Contact your service provider as soon as possible so your SIM has been lost phone and/or SIM can be barred or stolen How do I contact my service provider? Your service provider number is stored on your SIM card. To view your service provider open Info by pressing the centre selection key and selecting Service provider A tracking alert keeps being sent even after clearing.
Beam Communications – Inmarsat Docking Station Support Lite Drive Pro Marine Dropped calls Due to a satellite network when you are in motion, the satellite signal may become obstructed (such as buildings, bridges tunnels, larger vehicles) Check the antenna connection. Ensure the antenna cable has not been damaged. Ensure that only approved antenna cable has been used. Refer to Antenna Install Guide on Beam website support.
Beam Communications – Inmarsat Docking Station Support Lite You can’t make international calls Have you included the relevant codes? Press and hold the (+) key to display the international dialing prefix (+), and then enter the appropriate country code, followed by the phone number. Drive Pro Marine Check the Call-Processing settings in the IDMS if enabled. All calls made from the Inmarsat® System require a special calling sequence, please refer to your Service Provider for these details.
Beam Communications – Inmarsat Docking Station Support Lite You can’t make calls Ensure the SIM card is inserted in the phone and is fully provisioned by your service provider. Drive Pro Marine Check you have a valid GPS fix Ensure the phone’s antenna is fully extended and you have a clear line of sight to the satellite.
Beam Communications – Inmarsat Docking Station Support Lite Incoming call not ringing on Docking Station Check on the IsatPhone Pro that it has not been set to Silent or Vibrate Drive Pro Marine Check the Firmware version of the Docking Station and upgrade if not the latest Assuring Quality of Inmarsat Service Inmarsat is committed to providing subscribers around the world with consistent, reliable, quality voice and data access all day, every day.
Beam Communications – Inmarsat Docking Station Support Obstructions Nearby tall buildings or similar structures, heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites. Inmarsat performance is immune from natural environments such as clouds, fog, rain, snow, wind and smoke. Cabling Using an externally mounted antenna provides an ideal solution for many applications.
Beam Communications – Inmarsat Docking Station Support Support Locations: Beam Communications Pty Ltd 8 Anzed Court, MULGRAVE Victoria, 3170, Australia Web: http://www.beamcommunications.com Support: support@beamcommunications.com Tel: +61 3 8588 4500 Fax: +61 3 9560 9055 Manual Downloads: Manual Download Product IsatDOCK Lite IsatDOCK Drive IsatDOCK Pro IsatDOCK Marine Support http://www.isatdocks.com/ http://www.isatdocks.com/ http://www.isatdocks.com/ http://www.isatdocks.
