User's Manual

7 | P a g e

EMERGENCY CALLS

The ability to make an Emergency Call with a missing, invalid or locked SIM is Network dependent

and may not be supported

ESD

To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly

grounded before touching any user interface ports: USB, SIM or Power.

HANDLING

Due to the nature of the tilting antenna, avoid putting your hand or any object between the housing

and the antenna.

CARE & MAINTENANCE

Your Thuraya WE is a state-of-the-art satellite communications device designed for portable use in a

wide range of operating conditions and locations. Always handle with care.

Recommendations for proper handling:

• The Thuraya WE antenna may be tilted up to 90 degrees to point to Thuraya satellite. Extending the

antenna beyond 180 degrees would likely damage the hinge or electrical connections within.

• The front cover protects the USB and DC connectors. When not in use, it is recommended to put the

cover back in place. Ensure that the connector is free from any foreign matter.

• The SIM cover must be firmly closed at all times to meet the IP54 rating. Avoid exposure to liquid or

moisture as it can damage the internal electronic circuits.

• For uninterrupted use, avoid using the Thuraya WE beyond its specified operating temperature (refer to

Product Specifications).

• Only use the provided AC plug pack with the device. Damage caused by unapproved accessory may

void warranty.

Battery Recommendations:

• To maximize the life of the battery, avoid use in high or low temperature environments, outside the

operating temperatures.

• Another way to keep the battery healthy, avoid completely discharging the battery. Leaving it partially

charged, is good practice.

• If storing the device away for more than 1 month, ensure that the battery is charged between 30% -

50%. Make sure to store the device in a cool, dry place.

• Do not charge below freezing. The battery will only charge within the battery charging temperature (0

and 40

• Keep the device cool whenever possible. Move it away from heat-generating environments.