User's Manual
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g. Scroll down to the "File Sharing" section, select "WE" from the Apps.
h. Select the latest *.zip file from the "Documents" list, select "Save to..." to save
the logs
2. Via the Android App.
a. From the Dashboard, navigate to “Diagnostics"
b. Go to the ‘Logs’ item
c. Press the download button, the logs will be downloaded to your ‘Downloads’
folder.
3. Via the Web Portal.
a. From the Dashboard, navigate to the ‘System’ tab
b. Click ‘Logs’
c. Click the ‘Get Logs’ button
d. Depending on your browser, you will be asked where to save the log files.
The log file can be sent as an attachment to the requesting support personnel.
18. HOW TO UPGRADE THE FIRMWARE (Device, Cellular and Satellite transceivers)
The Thuraya WE firmware can only be upgraded via the Thuraya WE web portal. Contact
Thuraya support for Thuraya WE firmware update. Download the firmware and save in your
local drive.
Open a web browser and type in ‘http://we.local‘ (without the quotes) in the address bar and
use the following steps: