User's Manual

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The Thuraya WE is expected to last for 6 hours on standby on a full charge.
Refer to the Battery Run Times on the Specifications section for more details.
9. Can I wire 12VDC from my vehicle to power the Thuraya WE?
No. The power from a vehicle will rise above the safe voltage range of a Thuraya WE. It is
not safe to wire a vehicle’s 12V supply to the Thuraya WE .
10. Can the Thuraya WE operate indoors?
The Thuraya WE supports LTE therefore it may work indoors while on Cellular mode
provided LTE signal is available.
11. How many users can the Thuraya WE support?
10 users can connect and remain connected to the Thuraya WE at the same time.
12. How does the Thuraya WE manage services with multiple connected users?
In Satellite Voice mode, only user can make a call at one time. Other connected users will
see a “Call in Progress” in the WE APP and will have to wait until the call is finished to make
a call. If a call is in progress, any SMS sent will wait in queue and will be sent after the call is
finished. SMS are queued in the order they are sent. Calls and SMS may be restricted by the
admin.
In Satellite Data and Cellular mode, all users connected to the Thuraya WE will have access
to the Internet when the service is enabled.
13. My Thuraya WE do not power up.
Assuming the battery is fully charged, the Thuraya WE will not power up if it is too cold or
too hot. Place the Thuraya WE in a cool dry place and wait until the WE’s temperature is
approximately between -20 to 55 degrees Celsius.
14. My Thuraya WE does not charge.
When you plug in the charger, check if the Battery indicator is blinking. If it does not, make
sure the Thuraya WE is between 0 to 45 degrees Celsius to enable charging.
15. My Thuraya feels warm, is this normal?
The Thuraya WE may warm up when used. This is normal. The Thuraya WE also comes with
built-in smarts to safeguard itself from overheating and will notify the connected users and
will shut itself down when necessary. To prevent the Thuraya WE from overheating, make
sure to keep it under the shade away from direct heat of the sun or from any heat source.
16. What do the Status Icons on both the WE APP and the Web Portal mean?
The dashboard for both The APP and the Web Portal use the following status icons:
Commented [FS6]: This section can be removed from the
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