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User's Manual

ManualsBrandsBeam Communications ManualsElectronicsTHURAYA WE Satellite and LTE Hotspot
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FAQs
1. What services are available for the Thuraya WE?
Voice call and SMS via the Thuraya WE Satellite Voice mode.
Data (Standard IP data service up to 384Kbps) via the Thuraya WE Satellite Data mode.
LTE (data service) and SMS via the Thuraya WE Cellular mode.
2. Where is the service available?
The Thuraya satellite footprint covers more than 2/3rd of the globe and includes countries in
Europe, North and Central Africa, large parts of Southern Africa, the Middle East, Central and
South Asia, Asia Pacific and Australia. <Insert hyperlink from Thuraya website on Thuraya
Satellite coverage map> for more information about this service.
LTE Roaming options will be available through Thuraya Roaming networks. Please visit
<insert hyperlink from Thuraya website on list of LTE roaming partners> for more
information about this service.
3. What is the default WI-FI password in the Thuraya WE?
The default WI-FI password is password1234
Once a user is logged in as admin, the password can be updated.
4. The Thuraya WE picks up satellite signal but cannot register in Satellite Mode.
5. The Thuraya WE require good satellite signal strength and GPS/GNSS lock before it can
register to the Thuraya network.
It is best to take the Thuraya WE out in the open with direct line of sight to the satellite as
aided by the S.A.P.A to get the best signal reception possible.
6. On Cellular mode, the Thuraya WE cannot register to a local Cellular Network.
When roaming, it is best to check with Thuraya on available roaming partners on the
location you are travelling to.
Also best to check with the local roaming partner if additional network settings are required
to access their network.
7. Is the Thuraya WE IP Rated?
The Thuraya WE is IP54 rated when the sim rubber cover is properly put back in place
covering the sim slot.
The USB and Power ports are IP rated even if the cover is open.
If connecting power to the Thuraya WE, to maintain the IP54 rating, the connector must be
screwed in tight.
8. What’s the battery life on the Thuraya WE?