Product Manual

Customer Focus – 29
www.bd.com/vacutainer
Customer
Focus
“Good Enough” is not an option for hospitals, laboratories and clinicians striving to provide optimal
and efficient patient care. Medical products must deliver proven clinical value and meet stringent quality
standards. With healthcare budgets tightening, the true cost of poor quality in specimen collection can
ripple throughout your institution from the lab to virtually every department in your hospital—adding
unwanted cost, inefficiency, or even worse, harming patients and caregivers.
That is why we strive relentlessly to improve the quality of our products and services—a drive that has
made BD the leader and most trusted provider of specimen collection products and services.
Certified and Tested
• Two on-site, fully equipped clinical laboratories with a wide range of instrument platforms to
ensure compatibility with our products
• Four manufacturing facilities around the globe that are ISO 13485:2003 certified
A Disciplined, Data-Driven Approach
The foundation of our quality is Six Sigma—a rigorous, data-driven method directed at eliminating errors
and defects in the design, production and delivery of our products and services.
We also employ other processes to plan, direct, measure and control quality, including:
• Robust design controls
• Control plan management
• Lean daily management
• Process validation
• Critical parameter management
In addition, our world-class supply chain management system helps ensure that BD suppliers maintain
our quality standards.
Ensuring Total System Performance
To better serve our customers and ensure that our specimen collection products work optimally with
today’s leading diagnostic instrument platforms and assays, we formed an Instrument Company Liaison
(ICL) function to:
• Confirm acceptable mechanical and biochemical performance for new and existing
products on all major instrument platforms
• Address and resolve potential tube-assay related issues
• Foster collaborative market and technology development initiatives
Assuring Supply
Product quality means little to clinicians if they do not have timely access to needed specimen collection
products. That is why BD has invested extensively in a large manufacturing and distribution network.
With four dedicated manufacturing facilities around the world—including two large
U.S. plants—BD has the ability to provide customers with unmatched service levels.
BD Vacutainer
®
– The Trusted
Leader in Quality and Supply