Service manual

Troubleshooting
Revised 2/18/05 6-29
Error Messages
Error messages may originate from the motherboard’s
Power On Self Test, the Windows XP operating system,
or the applications resident on the system.
Error Messages (P.O.S.T.)
During the boot process, the computer motherboard
reports errors in two ways: by sounding a beep code, or
by displaying an error message on the monitor. Refer to
your computer system’s product guide for the specific
beep codes and messages unique to your computer.
Error Messages (Windows XP)
Examine the System and Application Event Logs for
clues to the source of the error message.
Another source of information for Windows XP-based
error messages is the Microsoft Knowledge Database,
available on the internet.
Error Messages (NicVue)
“An error has occurred when retrieving the
exam size. Check if the file is in use or is
missing.”
This message appears when:
• The file has been deleted from the hard drive out-
side of NicVue.
• The file has been moved to a different location on
the hard drive outside of NicVue.
• The file is open.
• The file is archived.
“An error has occurred while determining the
available disk space.”
This message appears when moving exam files
(dragging) from one system to another if:
• System A has System B mapped, and no DCM
entry exists on System A for System B.
• Networked System B shows a red circle in the Sys-
tem column because System B is offline, System A
and System B have different logins, or System B’s
Nicolet folder is not shared.
“Operation Failed” error message when
archiving in NicVue
• If using NicVue’s one-button archiving, open Win-
dows Explorer and browse to the C:\Nicolet\Npa
folder. Double-click on NicArchCtrl.exe. In the
Nicolet Device Control Panel window, change the
Max Drive Speed from 0 to 8.
• Try archiving to another CD to rule out a possibly
bad CD.
•If using Easy CD Creator, select Too ls> CD D ri ve
Properties from the Untitled - Easy CD Creator
window’s menu bar, and select a lower write speed.
• Disable the one-button archive
"Database not available" appears intermittently
This error message has been seen with "slow" or busy
networks. One resolution may be to decrease the rate at
which NicVue checks for other networked systems. Add
FileChkTO = 5000 to the npa.ini file, under the
[OPTIONS] header. (Caution!: This change increases
time out from 3 to 5 seconds and will result in a slower
response.)
“Destination file is invalid or the device is
currently unavailable.”
This message appears when moving exam files
(dragging) from one system to another, if:
• System B is off the network.
• System A is not using the archive server (one-
button archiving).
• Attempting to restore from archive when the
archiving server (one-button archiving) is turned
off in npa.ini.
“Dr. Watson” error message
Open the Event Viewer and review the Application Log
for clues to the cause of the message.
Application buttons do not appear on the
NicVue Launch Pad.
This symptom has been seen after installing NicVue.
1. Reinstall each application associated with a missing
button. (Preferred method) or
2. Modify the npa.ini file to restore the missing
button(s).
Cannot access Tools>Database>Settings to
modify the main database location
Open the C:\Nicolet\Npa\NPA.opt file with Notepad
and modify the main database address in the line
beginning "Database=". This is typically the first line
under [OPTIONS].
Lost Patient Files
Make sure only one copy of the main database exists,
and that all workstations are pointing to that database;
there should not be multiple copies of npa.mdb.