Service manual

Troubleshooting
Revised 2/18/05 6-23
Printer Problems
Common printer problems include:
• Your printer generates nonsense printouts
• Your printer will not print a screen copy.
• Your printer is continuously feeding paper.
These conditions usually indicate that the wrong printer
type is selected in the Printer Setup of the Master
Settings.
Preliminary check
Consult the troubleshooting section in your printer
manual.
Check that all printer cables are connected properly and
are not kinked.
For Viking systems, check the Master Settings File,
Printer Setup, for the correct printer selection.
Check that the printer is turned on.
Check that the printer paper tray has paper in it.
Run a printer self test. See your printer user manual.
Delete the items in the print buffer to stop printing (See
instructions below).
Deleting printouts (VikingQuest and
VikingSelect)
1. Make sure the printer is connected to the
VikingQuest, has paper loaded and is turned off.
2. Go to the Master Main Menu, select Utilities, then
select Exit Viking to Windows.
3. Open the Program Manager by double clicking on
the Program Manager icon., if necessary, then open
the Main folder. Click on the Print Manager icon to
open the Windows Print Manager.
4. Verify the default printer is set to the proper printer.
To do this, select Options, then Printer Setup. If
your printer is not set as the default, highlight it
and select Set as Default.
5. Close the options window and check the printer
spool for any screen copies. If they are there, you
will see a printer icon below your printer type with
a listing of "X"% of VikingQuest screen copy
complete.
6. Highlight the screen copy line and click on the
Delete key in the tool bar line. Wait about 30
seconds to see if another screen copy appears and
delete it. Do these steps for ALL screen copies in
the buffer. Return to the Master Main Menu. Turn
on the printer, then try printing again. If the
problem persists, go to the next part of this section
If the previous steps do not fix the printer problem,
please try the following:.
1. Go to the Master Main Menu, select Utilities, then
select Exit to Windows.
2. Open the Program Manager (by double clicking on
the Program Manager icon.)
3. Open the Main window and then open the File
Manager (double click on icons to open.).
4. From the File Manager, double click on the vikdir
directory
5. Double click on the spool directory.
6. When you open the spool directory, you may see
some files come up on the right side of the screen,
if so, ALL OF THESE FILES MUST BE
DELETED. (These files may be called spmeta,
splot, report.tmp, etc.) To delete these files,
highlight the first file by clicking on it once. It will
be highlighted blue. Next scroll down to the last
file and hold down the [shift] key on the keyboard
and click the left mouse button. This will highlight
ALL of the files in the spool directory. Go to the
File menu at the top of the screen and click on
Delete to delete all the files.
7. Once all the files are deleted, close the File
Manager and Main windows and go back to the
VikingQuest Master Menu. Run the shutdown
procedure, power down, and reboot.