Specifications

Chapter 4 - 366 Features
NEC Business Solutions Ltd XEN Topaz
Doc. No. 8846 - Release 2.0 April 2005
Personal Greeting
Personal Greeting allows an extension user to record a message and forward their
calls. Callers to the extension hear the recorded message and are then forwarded to
the new destination. With Personal Greeting, an extension user can add a personal
touch to their Call Forwards. For example, a user can record:
“Hi. This is John Smith. I’ll be out of the office today. In my absence, Mary Jones can answer all
your questions. Please hold on for Mary.”
After they record their Personal Greeting, the extension user chooses the condition that
will activate Personal Greeting. Personal Greeting will activate for:
• Calls to the extension when it is busy or not answered
• All calls immediately
• Calls to the extension that are unanswered
The extension user then selects the destination for their calls. The choices are:
• A co-worker’s extension
• Personal Greeting only (without forwarding)
• The extension user’s own subscriber mailbox (if Voice Mail ([DSPDB-A2]
is installed)
• Off-Premise via Common Abbreviated Dialling
In addition, the user can have Personal Greeting activate automatically for all calls, just
CO (trunk) calls or just Intercom calls. When the user implements Personal Greeting for
all calls, the system plays the greeting and reroutes:
• Calls transferred from the Automated Attendant (OPA)
• DISA calls ringing the extension
• DID calls ringing the extension
• Direct Inward Lines (DILs) ringing the extension
• Intercom calls
With Personal Greeting for only CO (trunk) calls, the system reroutes all of the calls
listed above except Intercom calls.
Personal Greetings are stored permanently. If there is a commercial power failure or if
the system resets, any recorded Personal Greetings are kept.
Unique Personal Greeting Conditions
If a call comes into the extension when there are no VRS ports available to
play the Personal Greeting, the system forwards the call without playing the
recorded message to the caller.
If an extension has Personal Greeting (RNA – Ring No Answer) enabled,
Intercom calls that voice announce are not subject to Personal Greeting
rerouting.
Personal Greeting does not reroute normal Ring Group calls. Calls transferred
from a co-worker or Voice Mail route to the forwarding destination without
listening to the Personal Greeting.