Specifications

Chapter 4 - 234 Features
NEC Business Solutions Ltd XEN Topaz
Doc. No. 8846 - Release 2.0 April 2005
Virtual Extension vs. Ring Groups
As the system does not allow voice mail calls to ring Ring Groups, a virtual extension
can be created which will allow you to direct calls to more than one extension. When
you program a Call Coverage Key for that extension to ring, the next call can then be
answered.
This could allow a voice mail caller to dial the virtual extension and have all the
extensions with the same virtual extension key ring. The system can be programmed
as follows:
• Program 11-04, 15-01-01: Assign a virtual extension number and name
(example: virtual port 1, extension 5400, Sales).
• Program 15-07: Assign a Call Coverage key (*03) to an extension for the
virtual extension number assigned.
The end user can then simply transfer the call to the virtual extension number
(example: 5400). To allow calls to be queued at the virtual you must place the virtual
within a Department Group and have the user transfer calls to the pilot number, the call
is in placed in a queue and will be answered in turn as soon as the extension is
available.
Conditions
A. More than one extension can share the same Multiple Directory Number.
B. An extension can have more than on Multiple Directory Number (limited only by
the number of available function keys).
Default Setting
Disabled.
• Programming
11-04-01: Virtual Extension Numbering
Assign extension numbers to virtual extensions (virtual extension
ports=1-50).
15-01-01: Basic Extension Data Setup - Extension Name
Assign names to virtual extensions.
15-02-21: System Telephone Basic Data Setup, Virtual Extension Access
Mode
Determine whether an extension’s Virtual Extension/Call Coverage Key
should be used as a DSS key to the extension and for receiving calls (0),
answering incoming calls and ability to place outgoing ICM or CO calls
(1), or just receiving incoming calls (2).
15-07-01: Programming Function Keys
Assign function keys for Multiple Directory Numbers (code *03 + exten-
sion number).
15-08-01: Incoming Virtual Extension Ring Tone Setup
Assign a ring tone (0-4) to each extension port and virtual extension port
assigned to a Multiple Directory Number key. If ringing is enabled for the
key in Program 15-09, the key rings with the tone set in this program.
Each port can have one of four different rings.