Specifications

XEN Topaz NEC Business Solutions Ltd
Features and Specifications Manual Chapter 4 - 163
Doc. No. 8846 - Release 2.0 April 2005
Directed Call Pickup
• Description
Directed Call Pickup permits an extension user to intercept a call ringing another
extension. This allows a user to conveniently answer a co-worker’s call from their own
telephone. With Directed Call Pickup, an extension user can pick up:
• Trunk calls (i.e., Ring Group calls)
• Direct Inward Lines
• Transferred trunk calls
• Transferred Intercom calls
• Ringing and voice-announced Intercom calls
Conditions
A. Directed Call Pickup does not pick up calls recalling an extension (such as Hold
and Transfer recalls) or calls on Hold.
B. An extension can use Directed Call Pickup to intercept calls to which it is denied
access in Programs 14-07 and 15-06.
Default Setting
Enabled.
• Programming
20-10-05: Class of Service Options (Answer Service) - Directed Call Pickup
for Own Group
Enable (1) or disable (0) an extension’s ability to use Directed Call
Pickup for calls ringing their own group.
• Related Features
For other features which let you cover a co-worker’s calls, refer to:
• Department Calling
• Group Call Pickup
• Hotline
• Multiple Directory Numbers
• Secretary Call Pickup
•
Hold/Transfer
Calls which were on hold or transferred which recall the extension can
be answered using Directed Call Pickup.
Park
Personal Park also uses the Directed Call Pickup code.
Voice Mail
Voice Mail Park and Page also uses the Directed Call Pickup code.
•Operation
To use Directed Call Pickup to intercept a call to a co-worker’s extension: