Specifications

Chapter 4 - 132 Features
NEC Business Solutions Ltd XEN Topaz
Doc. No. 8846 - Release 2.0 April 2005
Conditions
When a DIL rings to a Department Group, the DIL will not follow overflow programming
(Programs 22-01-04 and 22-08).
If an extension sets call forward it will be removed from any department groups.
Department group calls cannot follow the call forward.
If an extension sets DND External it will not receive any outside calls to the department
group.
If an extension sets DND Internal it will not receive any internal calls to the department
group.
If an extension sets DND All it will not receive any outside or internal calls to the
department group.
Default Setting
Disabled.
• Programming
11-07-01: Department Group Pilot Numbers
Assign pilot numbers to the Extension (Department) Groups you set up
in Program 16-02.
15-07-01: Programming Function Keys
Assign a Department Calling key so extension users can install or
remove themselves from the Department Calling Group.
16-01-01: Department Group Basic Data Setup - Department Name
Assign a name to the Extension (Department) Groups you set up in Pro-
gram 16-02.
16-01-02: Department Group Basic Data Setup - Department Calling Cycle
Set the routing cycle for calls into a department (i.e., when a user dials
the department pilot number). The system can ring the highest priority
extension available (Priority Routing, 0) or cycle in circular order through
the group (Circular Routing, 1).
16-01-03: Department Group Basic Data Setup - Department Routing When
Busy
Set how the system routes an Intercom call to a busy Department Group
member. The caller can hear busy tone (0) or overflow to the first avail-
able Department Group member (1). This option is for Intercom calls to
an extension, not a pilot number.
16-01-09: Department Group Basic Data Setup - Department Hunting No
Answer Time
Set the duration a Department Group call will ring at an extension before
it steps on to the next available member.
16-01-10: Department Group Basic Data Setup - Hunt Type
Set the operation of department group calls.
1 No Hunting: Calls step around the group. Calls to a busy group receive
busy tone.
2 Busy Hunting: Calls do not step around the group. Calls will step to the
next member if the priority extension is busy. Calls to a busy group receive
ring back tone.