Specifications

ManualsBrandsBC Time Recorder ManualsHousehold Appliancesoperating and programming inst

NEC Business Solutions Ltd.

Document No.:8802

Release 2.0

April, 2005

Features and

Specifications Manual

Summary of content (390 pages)

PAGE 1
Features and Specifications Manual NEC Business Solutions Ltd. Document No.:8802 Release 2.
PAGE 2
NEC Business Solutions Ltd April 2005 Doc. No. 8802 - Release 2.
PAGE 3
Table of Contents Chapter 1 Regulatory Information ..................................... 1 Section Section Section Section Section Section Section Section Section Chapter 2 1 2 3 4 5 6 7 8 9 Electromagnetic Interference (EMI). . . . . . . . . . . . . . . . . . . . . . . . . . Incidence of Harm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Requirements . . . . . . . . . . .
PAGE 4
April 2005 NEC Business Solutions Ltd Call Timer ............................................................................ 88 Call Waiting / Camp On ............................................................ 89 Callback .............................................................................. 91 Caller ID .............................................................................. 93 Caller ID Sending ....................................................................
PAGE 5
Xen IPK Features and Specifications Manual Intercom .............................................................................192 ISDN Compatibility .................................................................195 Last Number Redial ................................................................201 LCR – Least Cost Routing ..........................................................203 Line Preference ....................................................................210 Long Conversation Cutoff ..
PAGE 6
April 2005 NEC Business Solutions Ltd Serial Call ...........................................................................292 Single Line Telephones, Analogue Sets .........................................293 Station Message Detail Recording ...............................................295 Tandem Trunking (Unsupervised Conference) .................................307 Time and Date ......................................................................311 Toll Restriction ..............................
PAGE 7
Disclaimer NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials. The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice. Changes will be periodically made to the information in the new editions. Efforts have been made to ensure that the contents of this manual are correct.
PAGE 8
April 2005 NEC Business Solutions Ltd Doc. No. 8802 - Release 2.
PAGE 9
Regulatory Information SECTION 1 Chapter 1 ELECTROMAGNETIC INTERFERENCE (EMI) WARNING This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. SECTION 2 INCIDENCE OF HARM If the System is malfunctioning, it may also be causing harm to the telephone network. The Telephone system should be disconnected until the source of the problem can be determined and until repair has been made.
PAGE 10
NEC Business Solutions Ltd SECTION 6 XEN Topaz CONNECTION REQUIREMENTS FOR EARTHING THE TOPAZ KSU Because this Topaz KSU has been ACA approved as an Earthed-SELV Customer Switching System for connection to a telecommunications network, the KSU Earth terminal E (on the 308M System Mainboard) MUST be permanently connected to Earth by connecting a minimum of 2.5mm2 green/yellow conductor cable.
PAGE 11
XEN Topaz SECTION 8 NEC Business Solutions Ltd MUSIC ON HOLD IMPORTANT NOTE In accordance with Australian Copyright Law, a license may be required from The Australian Performing Right Association Limited (APRA), or other similar organisation, when radio or TV broadcasts are transmitted through the Music On Hold feature of this telecommunication system. NEC Business Solutions Ltd hereby disclaims any liability arising out of the failure to obtain such a license.
PAGE 12
NEC Business Solutions Ltd XEN Topaz Doc. No. 8802 - Release 2.
PAGE 13
About This Manual SECTION 1 Chapter 2 FEATURES Before Reading This Section This section provides detailed information on the system's features. If you don't know what the various features are, review the Table of Contents for this section and the manual's Index. After reviewing, turn back to this section for the specifics. Using This Section The features in this section are in alphabetical order, like a dictionary.
PAGE 14
NEC Business Solutions Ltd XEN Topaz Using Handsfree The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or CALL key to answer or place a call. For extensions without Automatic Handsfree, the user must: Lift the handset or press SPK for Intercom dial tone Doc. No. 8846 - Release 2.
PAGE 15
Charts and Illustrations SECTION 1 Chapter 3 CHARTS AND ILLUSTRATIONS Table 3-1 Post Dialling Service Codes Dial This... For this feature... When you are... Handsfree Answerback / Forced intercom Ringing Changing the signalling mode of your outgoing Intercom call 2 Step Call Calling a busy station * Intercom Off-Hook Signalling Calling a busy station 0 Camp On/Callback Calling a busy station Doc. No. 8846 - Release 2.
PAGE 16
NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Dial this Service Code…1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). * + Enter Account Code + * Entering an Account Code Account Codes - 715 + Extension No.
PAGE 17
XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Dial this Service Code…1 1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 18
NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Dial this Service Code…1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 19
XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Dial this Service Code…1 1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). 745 + Trunk No.
PAGE 20
NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Dial this Service Code…1 1 When you are... For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 21
XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Dial this Service Code…1 1 When you are... For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 22
NEC Business Solutions Ltd XEN Topaz Table 2: Service Codes by Number Dial this Service Code…1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). 773 Parking a call or picking up a parked call at an extension Park - 859 Retrieving a call from Exclusive Hold at a DSL/SLT set.
PAGE 23
XEN Topaz NEC Business Solutions Ltd Table 2: Service Codes by Number Dial this Service Code…1 For this feature... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 24
NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature For this feature...1 1 Also see Function Key... Dial this Service Code...1 When you are... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 25
XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature For this feature...1 1 Dial this Service Code...1 When you are... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 26
NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature For this feature...1 1 Also see Function Key... Dial this Service Code...1 When you are... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). Logging in (0) or logging out (1) for your Department Calling Group 46 # Step Calling through a Department Group 36 Dial Pad Confirmation Tone 824 Enabling/disabling Dial Pad Confirmation Tone - Directed Call Pickup 815 + ext.
PAGE 27
XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature For this feature...1 1 Dial this Service Code...1 When you are... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 28
NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature For this feature...1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 29
XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature For this feature...1 1 Dial this Service Code...1 When you are... Also see Function Key... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 30
NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature For this feature...1 1 Also see Function Key... Dial this Service Code...1 When you are... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 31
XEN Topaz NEC Business Solutions Ltd Table 3: Service Codes by Feature For this feature...1 1 Dial this Service Code...1 When you are... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first).
PAGE 32
NEC Business Solutions Ltd XEN Topaz Table 3: Service Codes by Feature For this feature...1 1 Also see Function Key... Dial this Service Code...1 When you are... Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle CALL key first). 815 + ringing ext. 713 + 7 + Record message + # + Condition (2, 4,6 or 7) + Destination+ Type (2 or 3).
PAGE 33
XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Abbreviated Dialling Use this key... When your are...
PAGE 34
NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Call Forwarding, No Answer Use this key... When your are... Key Lamp Status Code: 12 Call Forwarding No Answer to extension or Voice Mail Slowly flashes red Operation: Press key + 1/0 + Dest.
PAGE 35
XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key... When your are...
PAGE 36
NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key... When your are...
PAGE 37
XEN Topaz NEC Business Solutions Ltd Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key... When your are...
PAGE 38
NEC Business Solutions Ltd XEN Topaz Table 4: Function Key Codes by Features To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. For this feature... Use this key... When your are...
PAGE 39
XEN Topaz NEC Business Solutions Ltd Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature... When you are...
PAGE 40
NEC Business Solutions Ltd XEN Topaz Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... Code: 12 Operation: Press key 1/0 + Dest. Ext. Code: 13 Operation: Press key 1/0 + Dest. Ext. Code: 14 Operation: Press key 1/0 + Dest. Ext. Code: 15 Operation: Press key 1/0 + Dest. Ext. + Type Code: 16 Operation: Press key Condition + Dest. Ext. + Type For this feature... When you are...
PAGE 41
XEN Topaz NEC Business Solutions Ltd Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... Code: 25 Operation: CALL + Press key Code: 26 + Pickup Group (1-9 or 01- 32) Operation: CALL + Press key + Pickup Group For this feature... When you are...
PAGE 42
NEC Business Solutions Ltd XEN Topaz Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... Code: 35 Operation: Call busy extension or access busy trunk + Press key For this feature...
PAGE 43
XEN Topaz NEC Business Solutions Ltd Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... Code: 49 + ext or voice mail number For this feature... When you are...
PAGE 44
NEC Business Solutions Ltd XEN Topaz Table 3-2: Function Key Codes by Number To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter the code. Use this key... For this feature... Code: 71 + Ext. # or Dept. Group (1-32) Code: 76 Central Office Calls Operation: Press key Code: *02 + Trk group (1-9 or 0151) Trunk Groups Operation: Press key Code: *03 + ext.
PAGE 45
XEN Topaz NEC Business Solutions Ltd Maximum System Capacities Items Topaz System Class of Service 15 Toll Restriction Classes 15 Verifiable Account Code Table 2000 Day/Night Mode Numbers 8 Day/Night Service Patterns 10 Analogue Caller ID Detector Busy Tone Detector DTMF Receiver 924M : 16 924M with DSPDBU: 32 Trunk Trunk Port Number 1-51 Trunk Ports(Total) Analogue Trunks BRI Trunk Ports 9+16=25 9 8(16B) 924M(308M+308E+308E) Analogue Trunk Ports : 1-9 4BRIU Physical Port Number (T-poi
PAGE 46
NEC Business Solutions Ltd XEN Topaz Maximum System Capacities Items Topaz Operator Access Number 0 or 9 Operator Extension 1-8 DSS Console Number 1-3 DSS Console Maximum Installed 3 DLS Console Maximum Installed 24 Doorphone Numbers 1-2 Ringdown Assignment 122 Abbreviated Dialling Abbreviated Dialling Groups 1-32 Abbreviated Dial Bins 0-1999 Automated Attendant VRS Message Numbers 1-48 Conference Conference Circuits 32ch (8ch x 4) Department and Pickup Groups Department (Extension
PAGE 47
XEN Topaz NEC Business Solutions Ltd Maximum System Capacities Items Voice Mail Channels Topaz 8 Passwords User Password for setting Toll restriction Override and Changing Class of Service using a Service Code No Setting_@ Programming Passwords 12345678 Level 3 (SA) 0000 Level 4 (SB) 9999 Programming Password Users 1-8 Telephone Extension Port Number(Total) Key Telephones Single Line Telephones 1-24 Doc. No. 8846 - Release 2.
PAGE 48
NEC Business Solutions Ltd SECTION 2 XEN Topaz LOCATION OF CONTROLS Functions 12TXD 12TD 6TXD 6TD Programmable Line Keys 12 12 6 6 Programmable Function Keys 10 10 (NO BLF) 10 10 (NO BLF) Display Yes No Yes No CHECK/CLEAR Keys Yes No Yes No Handsfree Yes No (Talkback) Yes No (Talkback) Accept DLS Console Yes No Yes No Yes (Built-in) Yes (Built-in) Yes (Built-in) Yes (Built-in) Wall Mount Kit Chapter 3 - 40 Charts and Illustrations Doc. No. 8846 - Release 2.
PAGE 49
XEN Topaz NEC Business Solutions Ltd 2. DSS (Direct Station Selection) Console Function Keys Doc. No. 8846 - Release 2.
PAGE 50
NEC Business Solutions Ltd XEN Topaz Doc. No. 8846 - Release 2.0 April 2005 3.
PAGE 51
Features Chapter 4 Abbreviated Dialling • Description Abbreviated Dialling gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialling a long telephone number, the extension user just dials the Abbreviated Dialling code. There are three types of Abbreviated Dialling: Common, Group and Personal. All coworkers can share the Common Abbreviated Dialling numbers.
PAGE 52
NEC Business Solutions Ltd XEN Topaz Personal Abbreviated Dialling There are 20 Personal bins available for each extension. The entries of the Personal Abbreviated bins can be set with Service Code 853 at each telephone. They can be dialled by Service Code * followed by the bin number 900-919. DSS Console Chaining DSS Console chaining allows an extension user with a DSS Console to chain to an Abbreviated Dialling number stored under a DSS Console key.
PAGE 53
XEN Topaz NEC Business Solutions Ltd Enable to allow access to Personal Abbreviated Dialling bins or disable to provide Common Abbreviated Dialling bins only. When Personal Abbreviated Dialling is enabled, these 20 bin numbers cannot be used for Common Abbreviated Dialling, even though the numbering ranges may overlap. 13-01-03 :Abbreviated Dialling Function Setup - Common Abbreviated Dialling Bins Designate the bins the system will use for Common Abbreviated Dialling.
PAGE 54
NEC Business Solutions Ltd XEN Topaz associated bin number. If storing a bin number along with the code, do not store 0, 00 or 000. To bypass entering a bin number, press HOLD (HOLD is also required if programming the function key using the service code 851). 20-06-01: Class of Service for Extensions Assign a Class of Service (1-15) to an extension.
PAGE 55
XEN Topaz NEC Business Solutions Ltd • Operation Store Abbreviated Dialling number (display system phones only): 1. Press SPK key. 2. Dial 853 (for common/personal) or 854 (for group). 3. Dial the Abbreviated Dialling bin number, Common = 000-899, Personal = 900-919, Group = 000-1999 (not set in default). 4. Dial telephone number you want to store (up to 36 digits). Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH. 5. Press HOLD. 6.
PAGE 56
NEC Business Solutions Ltd XEN Topaz To dial a Common/Personal Abbreviated Dialling number: 1. Press SPK key (or lift handset). 2. Dial *. -ORPress DC key. -ORPress Common/Personal Abbreviated Dialling key (PGM 15-07 or SC 851: 27). To preselect, press a line key in step 1 (instead of CALL) before pressing the DC or Abbreviated Dialling key). 3. Dial Abbreviated Dialling bin number. Common=000-899, Personal=900-919. The stored number dials out.
PAGE 57
XEN Topaz NEC Business Solutions Ltd Account Codes • Description Account Codes are user-Dialled codes that help the system administrator categorize and/or restrict trunk calls. The system has three types of Account Codes: Optional Account Codes Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. This type of Account Code is optional; the system does not require the user to enter it.
PAGE 58
NEC Business Solutions Ltd XEN Topaz Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can be 1-16 digits in length using 0-9 and #. Verified Account Codes can be from 3-16 digits long. Redialled Numbers Do Not Contain Account Codes When using the Last Number Redial, Save or Repeat Dial features, the system will not retain Account Code information.
PAGE 59
XEN Topaz NEC Business Solutions Ltd Use this option to assign a Toll Restriction Class (1-15) to an extension. 35-05-01: Account Code Setup - Account Code Mode For each Class of Service (1-15) use this option to select the Account Code Mode. The options are: 0 Account Codes disabled. (Any codes you enter dial out as part of your initial call.) 1 Account Codes optional (not required). 2 Account Codes required (forced) but not verifiable. 3 Account Codes required (forced) and verifiable.
PAGE 60
NEC Business Solutions Ltd XEN Topaz 1. Dial *. OR Press your Account Code key (PGM 15-07 or SC 851: code 50). 2. Dial your Account Code (1-16 digits, using 0-9 and #). If Account Codes are hidden, each digit you dial will show an “ * “ character on the telephone’s display. 3. Dial *. OR Press your Account Code key (PGM 15-07 or SC 851: code 50). To enter an Account Code before dialling the outside number: If your system has Forced Account Codes, you must use this procedure.
PAGE 61
XEN Topaz NEC Business Solutions Ltd 2. Dial *. 3. Enter the Account Code. You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified. 4. Dial *. To enter an Account Code while placing a trunk call: If your system has Forced Account Codes, you must follow this procedure. 1. 1. Access trunk for outside call. You can access a trunk by pressing a line key or Dialling a code. Refer to Central Office Calls, Placing for more information.
PAGE 62
NEC Business Solutions Ltd XEN Topaz Alarm • Description Alarm lets a system phone extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) • Alarm 2 (sounds every day at the preset time) Conditions Single line sets will ring and Music on Hold will be heard when the alarm sounds. Default Setting Alarm is enabled.
PAGE 63
XEN Topaz NEC Business Solutions Ltd To check the programmed alarm time: 1. Press CHECK. 2. Dial 827. 3. Dial alarm type (1 or 2). The programmed time displays. 4. Press CLEAR. To cancel an alarm: 1. At system phone, press a SPK key. OR At single line set, lift handset. 2. Dial 827. 3. Dial alarm type (1 or 2). 4. Dial 9999. Doc. No. 8846 - Release 2.0 April 2005 5. At system phone, press SPK to hang up. OR At single line set, hang up.
PAGE 64
NEC Business Solutions Ltd XEN Topaz Alphanumeric Display • Description System display telephones have a 2-line, 16 character per line alphanumeric display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and Customise features. Conditions The contrast is not adjustable when the telephone has background music enabled. Default Setting Enabled for all display telephones.
PAGE 65
XEN Topaz NEC Business Solutions Ltd Attendant Call Queuing • Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
PAGE 66
NEC Business Solutions Ltd XEN Topaz Automatic Route Selection (F-Route) • Description Automatic Route Selection (ARS) provides call routing and digit translation based on the digits a user dials. ARS consists of look up tables that compare the dialled digits and decide which translation table should be used. The decision can optionally be dependant on time and day of the week. The translation table will then delete and/or add digits select the trunk group and seize the outgoing trunk.
PAGE 67
XEN Topaz NEC Business Solutions Ltd Conditions A. Line keys, outgoing loop keys, outgoing trunk group keys, Dialling 804+trunk group, Dialling 805+trunk number, and abbreviated dial numbers assigned to a certain trunk group can all be used to by-pass ARS. B. Do not use Dial Analysis Table 1 when configuring the system for Australian numbering plan. Default Setting ARS is not programmed. • Programming 11-01-01 : Tab System Numbering Set up a Service Code for ARS/F-Route Access (normally 0).
PAGE 68
NEC Business Solutions Ltd XEN Topaz card digits. If the system sees an entry of “2@@” then any table entries which follow will be ignored. For example, if 268, 269, and 270 are local exchanges, these would be the first three table entries which would route according to the settings made in Program 26-02-02 and 26-02-03 for each of the table entries.
PAGE 69
XEN Topaz NEC Business Solutions Ltd 44-01-01: System Options for ARS Select whether the ARS feature should use the time schedule (0=not used, 1=used). 44-02-01: Dial Analysis Table for ARS Access – Dial Set the Dial digits for the Pre-Transaction Table for selecting ARS(8 digits). 44-02-02: Dial Analysis Table for ARS Access - Service Type Set the Service Type (0-3) for the Pre-Transaction Table for selecting ARS .
PAGE 70
NEC Business Solutions Ltd XEN Topaz 44-05-06: ARS Table - Gain Table Number for Tandem Connections For each ARS table (1-500) assign a priority number (1-4). Select the gain table number to be used for tandem connection (0-500). 44-05-07: ARS Table - ARS Class of Service For each ARS table (1-500) assign a priority number (1-4). Select the Class of Service to be used for ARS (0-16). 44-05-08: ARS Table - Dial Treatment For each ARS table (1-500) assign a priority number (1-4).
PAGE 71
XEN Topaz NEC Business Solutions Ltd Set up other options for outgoing calls (e.g., unassign line keys, adjust gains, ARS access key, loop keys, etc.). • Least Cost Routing (LCR) LCR is applied after trunk routing has been determined and is used to modify the dialled digits which will be sent to line. • Toll Restriction Toll Restriction overrides ARS. • Trunk Group Routing A system with Automatic Route Selection cannot also have Trunk Group Routing.
PAGE 72
NEC Business Solutions Ltd XEN Topaz Doc. No. 8846 - Release 2.
PAGE 73
XEN Topaz NEC Business Solutions Ltd Background Music • Description Background Music (BGM) sends music from a customer-provided music source to speakers in system phones. If an extension user activates it, BGM plays whenever the user’s extension is idle. A. Refer to the System Hardware Manual for installation instructions. B. The system supports one Background Music source input, via either the built-in music port or the 2PGDU card. C.
PAGE 74
NEC Business Solutions Ltd XEN Topaz • Operation To turn Background Music on or off: 1. Press a SPK key. 2. Dial 825. Doc. No. 8846 - Release 2.0 April 2005 3. Press SPK to hang up.
PAGE 75
XEN Topaz NEC Business Solutions Ltd Barge In • Description Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away. There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode.
PAGE 76
NEC Business Solutions Ltd XEN Topaz Use this option to set up Item 02 for single digit Barge In. For example, you can assign Item 02 to use digit 5 for Barge In. This would allow you to program a function key with an extension number plus the Barge In code (i.e., 205 5). This allows one-touch access to the Barge In feature for extension 205.
PAGE 77
XEN Topaz NEC Business Solutions Ltd • Related Features • Conference An extension user cannot Barge In on a Conference. • Intercom An extension user cannot Barge In on an Intercom call if one of the Intercom callers is using Handsfree Answerback. Both Intercom parties must have lifted the handset or pressed SPK. • Off Hook Signalling An extension user cannot Barge In on an Intercom call if one of the Intercom callers is using Handsfree Answerback.
PAGE 78
NEC Business Solutions Ltd XEN Topaz Call Forwarding • Description Call Forwarding permits an extension user to redirect their calls to another extension. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
PAGE 79
XEN Topaz NEC Business Solutions Ltd 15-07-xx: Programming Function Keys Assign Programmable Function Keys for the required Call Forward functions. Alternatively, the user may program these keys using Service Code 851 + Call forward code (below).
PAGE 80
NEC Business Solutions Ltd • XEN Topaz Department Calling An extension user can forward their calls to a Department number. • Do Not Disturb If an extension user activates DND option 4, the system prevents other extensions from forwarding calls to them. If an extension already receiving forwarded calls activates DND option 4, callers to the forwarded extension hear DND tone. • Programmable Function Keys Function keys simplify Call Forwarding operation.
PAGE 81
XEN Topaz NEC Business Solutions Ltd 12. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only 13. Press SPK to hang up (hang up at SLT). Doc. No. 8846 - Release 2.0 April 2005 Note: When using a Call Forward – Select key (PGM 15-07 or SC851 : 16), the last call forward setting made with this key (i.e., call forward type and destination) can be repeated by pressing this key and waiting for 5 seconds. A confirmation tone will be heard once the call forward is set.
PAGE 82
NEC Business Solutions Ltd XEN Topaz Call Forwarding, Fixed • Description Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call Forwarding is set by the administrator in system programming. Fixed Call Forwarding complements Voice Mail, for example.
PAGE 83
XEN Topaz NEC Business Solutions Ltd EXT AAA AAA is the extension that initially placed the call. TRANS << EXT BBB BBB is the first extension in the Fixed Call Forwarding chain. Conditions A. Call Forwarding an extension in a Department Group will prevent that extension from receiving Department Pilot Calls. B. Multiple Directory and Call Coverage Key calls follow Call Forwarding. C. Ring Group calls do not follow Call Forward to voice mail. Default Setting Disabled.
PAGE 84
NEC Business Solutions Ltd XEN Topaz Call Forwarding, Off-Premise • Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off site location. By enabling Off-Premise Call Forwarding, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room.
PAGE 85
XEN Topaz NEC Business Solutions Ltd • Related Features • Call Forwarding, Fixed Fixed Call Forwarding can automatically forward an extensions calls to an outside number. • Call Forward to Abbreviated Dial Call forward codes can be used to forward to abbreviated dial that will route off premise. • Doorphone Doorphones must be programmed in order for the calls to be transferred offpremise.
PAGE 86
NEC Business Solutions Ltd XEN Topaz 15-07-01: Programmable Function Keys For one-touch access to the Call Forwarding Device setup code (713), assign a function key (17) for Call Forwarding (Device). For Off-Premise Call Forwarding by a Doorphone, assign a function key (54) if required. 20-06-01: Class of Service for Extensions Assign Class of Service (1-15) to an extension.
PAGE 87
XEN Topaz NEC Business Solutions Ltd Your DND or Call Forwarding (Device) Programmable Function Key flashes To cancel Call Forward Off-Premise: 1. Press SPK key (or lift handset) and dial 713. -ORPress Call Forward (Device) key (PGM 15-07 or SC 851: 17). 2. Dial 6 + HOLD. 3. Press SPK (or hang up at SLT) to hang up. Your DND or Call Forwarding (Device) Programmable Function Key stops flashing.
PAGE 88
NEC Business Solutions Ltd XEN Topaz Call Forwarding to Abbreviated Dial • Description Call Forwarding to Abbreviated Dial allows an extension user to forward their calls to an off-site location. By enabling Call Forwarding to abbreviated dial, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room.
PAGE 89
XEN Topaz NEC Business Solutions Ltd • Call Forward, Off Premise Call forward codes can be used to forward to a specific outside number. • Doorphone Doorphones must be programmed in order for the calls to be transferred offpremise. • Toll Restriction The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension’s Toll Restriction.
PAGE 90
NEC Business Solutions Ltd XEN Topaz 2. Dial 1 + 813 +1. 813 is the Abbreviated dial access code, can be replaced with the Group Abbreviated dial access code 814. 3. Dial the bin number to which your calls should be forwarded. 4. Press SPK (or hang up at SLT) to hang up if you Dialled 848 in step 1. Your DND or Call Forwarding (Device) Programmable Function Key flashes. To cancel Call Forwarding Off-Premise 1. At system phone, press a SPK key + Dial 848.
PAGE 91
XEN Topaz NEC Business Solutions Ltd Call Forwarding with Follow Me • Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-worker’s phone. Call Forwarding with Follow Me reroutes calls from the destination extension.
PAGE 92
NEC Business Solutions Ltd XEN Topaz 4. Press SPK key (or lift handset). 5. Dial 846. 6. To Enable To Disable : Dial 1 + your extension number, : Dial 0 7. Press SPK or hang up. -OR8. Press SPK key (or lift handset). 9. Dial 888. 10. To Enable To Disable : Dial 3 + your extension number, : Dial 0 (Skip to step 6). 11. Dial your extension number. 12. Dial Call Forward type: 0 = Cancel 2 = All Calls 3 = Outside calls only 4 = Intercom calls only 13. Press SPK to hang up (hang up at SLT) Doc. No.
PAGE 93
XEN Topaz NEC Business Solutions Ltd Call Forwarding/Do Not Disturb Override • Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions None Default Setting Disabled. • Programming 15-07-01: Programming Function Keys Assign a function key for Call Forwarding/Do Not Disturb Override (code 37).
PAGE 94
NEC Business Solutions Ltd XEN Topaz Call Redirect • Description Call Redirect allows a system phone user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension. By pressing the Call Redirect key, the call is transferred, allowing you to continue with your current call.
PAGE 95
XEN Topaz NEC Business Solutions Ltd • Operation To redirect a ringing call: 1. 1. With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC 851: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys. Doc. No. 8846 - Release 2.0 April 2005 A confirmation tone is heard over the telephone’s speaker.
PAGE 96
NEC Business Solutions Ltd XEN Topaz Call Timer • Description Call Timer lets a system phone user time their trunk calls on the telephone display. This helps users that must keep track of their time on the phone. For incoming trunk calls, the Call Timer begins as soon as the user answers the call. For outgoing trunk calls, the Call Timer starts about 10 seconds after the user dials the last digit. Conditions None Default Setting Enabled.
PAGE 97
XEN Topaz NEC Business Solutions Ltd Call Waiting / Camp On • Description With Call Waiting, an extension user may call a busy extension and wait in line (CampOn) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
PAGE 98
NEC Business Solutions Ltd XEN Topaz 3. Do not hang up. To Camp-On to a trunk, see Trunk Queuing. To cancel a Camp-On request: 1. Hang up. 2. At system phone, press a SPK key and Dial 870. OR At system phone, press Camp-On key (PGM 15-07 or SC 851: 35). OR At single line set, lift handset and dial 870. To Split (answer a waiting call) at a single line telephone: Listen for Camp On beep. 1. Single Line Telephone: Hookflash and dial 894 Doc. No. 8846 - Release 2.
PAGE 99
XEN Topaz NEC Business Solutions Ltd Callback • Description When an extension user calls a co-worker that doesn’t answer, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle. The system processes Callback requests as follows: 1. Caller at extension A leaves a Callback at extension B. Caller can place or answer additional calls in the mean time. 2. 2.
PAGE 100
NEC Business Solutions Ltd XEN Topaz • Operation To place a Callback: 1. Call unavailable (busy or unanswered) extension. 2. Dial 850 or Press Callback key (PGM 15-07 or SC 851: 35). 3. Hang up. 4. Lift handset when busy extension calls you back. If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their phone for the first time.
PAGE 101
XEN Topaz NEC Business Solutions Ltd Caller ID • Description Caller ID allows a display system phone to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as a post-answer or pre-answer display. Normally, the system provides the Caller ID pre-answer display. With the post-answer display, the user sees the incoming caller’s number/name after they answer the call.
PAGE 102
NEC Business Solutions Ltd XEN Topaz Caller ID Type (FSK/DTMF) The type of Caller ID received can be set for each analogue trunk with Program 14-0216. The type of Caller ID sent to each SLT telephone can be set with Program 15-03-11. ISDN Calls Display Reason for No Caller ID Information With Caller ID enabled, the system will provide information for ISDN calls that do not contain the Caller ID information. If the Caller ID information is restricted, the telephone display will show “PRIVATE”.
PAGE 103
XEN Topaz NEC Business Solutions Ltd Caller ID Display Abbreviation Description Uses PRG 20-20-01/02/03 for reference to Absence code Absence Reason Code P displays as PRIVATE Absence Reason Code O displays as OUT OF AREA CID-num CID-name Trunk name NN:NN:NN HH:MM:SS MM:DD XXX YY * ^ System’s Caller Timer display System Time System Date Trunk Number Caller ID order number when reviewing (ISDN only).
PAGE 104
NEC Business Solutions Ltd Without time and date With absence reason Without time and date With absence reason XEN Topaz 1 Trunk name Trunk name 2 Name Absence Code Absence code 1 Trunk name 2 NO CALLER INFO • Programming 10-02-03: Location Setup – Other Area Access Code Enter the Other Area Access Code digits(default: 0) required to place an outgoing call (8 digits maximum: 0-9, *, #).
PAGE 105
XEN Topaz NEC Business Solutions Ltd Allow (1) or prevent (0) a user’s Class of Service from automatically blocking outgoing Caller ID information when a call is placed. If allowed (i.e., block enabled), the system automatically inserts the Caller ID block code (defined in Program 14-01-21) before the user Dialled digits (this requires Program 14-02-10 to be enabled). If prevented (i.e., block disabled), the system outdials the call just as it was Dialled by the user.
PAGE 106
NEC Business Solutions Ltd XEN Topaz ARS can block outgoing Caller ID information on a call-by-call basis. To do this, insert the Caller ID block code (e.g., *67) in the ARS Dial Treatments. • Station Message Detail Recording Doc. No. 8846 - Release 2.0 April 2005 Caller ID information outputs on the SMDR report.
PAGE 107
XEN Topaz NEC Business Solutions Ltd Caller ID Sending • Description Caller ID sending allows the XN120 to send the calling party's telephone number (CGPN) for outgoing ISDN calls. The CGPN is passed on by the Network provider to the called party. Note - You may need to request this service with the ISDN Network provider. The CGPN number can be set for each trunk and/or each extension, when both are set the extension will take priority over the trunk CGPN.
PAGE 108
NEC Business Solutions Ltd XEN Topaz Central Office Calls, Answering • Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. For additional information on making trunk ring, refer to the Ring Group feature. Delayed Ringing Extensions in a Ring Group can have delayed ringing for trunks.
PAGE 109
XEN Topaz NEC Business Solutions Ltd Enable (1) or disable (0) pre-ringing for outside calls. 14-01-02: Basic Trunk Data Setup - Transmit CODEC Gain Type 14-01-03: Basic Trunk Data Setup - Receive CODEC Gain Type Customise the transmit and receive levels of the CODEC Gain Types for each trunk. 14-02-02: Analogue Trunk Data Setup - Ring Detect Type For each trunk, enable delayed ringing (0) or immediate ringing (1).
PAGE 110
NEC Business Solutions Ltd XEN Topaz Enable (1) or disable (0) the Incoming Call RNA Alarm. If enabled, the ring cadence will change for a call that rings longer than the interval set in 22-01-03. 22-01-03: System Options for Incoming Calls - Ring No Answer Alarm Time Set the Ring No Answer Alarm interval (0-64800 seconds). If a trunk rings a system phone-system phone longer than this interval, the system changes the ring cadence.
PAGE 111
XEN Topaz NEC Business Solutions Ltd Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting. • Microphone Mute In order to mute the handset transmitter, set up a Microphone Mute Programmable Function Key. • Night Service Use Universal Answer to pick up Universal Night Answer calls.
PAGE 112
NEC Business Solutions Ltd XEN Topaz Central Office Calls, Placing • Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you Customise the call placing options to meet site requirements and each individual’s needs. A user can place a call by: • Pressing Line Keys or “Loop Keys” • Pressing a Trunk Group (i.e.
PAGE 113
XEN Topaz NEC Business Solutions Ltd Assign a CODEC Gain Type to each trunk. This sets the amount of gain (amplification) for the selected trunk. 14-01-07: Basic Trunk Data Setup - Outgoing Calls For each trunk, allow (1) or prevent (0) outgoing calls. 14-01-10: Basic Trunk Data Setup - DTMF Tones for Outgoing Calls For each trunk, enable (1) or disable (0) DTMF tones for outgoing trunk calls. 14-07-01: Trunk Access Map Setup Set up the Trunk Access Maps (1-51). This sets the access options for trunks.
PAGE 114
NEC Business Solutions Ltd XEN Topaz With Automatic Handsfree, an extension user can press a line key to place a trunk call without first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPK. • Long Conversation Cutoff/Warning Tone for Long Conversation Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period.
PAGE 115
XEN Topaz NEC Business Solutions Ltd To place a call over a specific trunk: 1. At system phone, press a SPK key. OR At single line set, lift handset. 2. Dial 805. 3. Dial line number (e.g., 05 for line 5). 4. Dial number. OR 1. At system phone, press line key (PGM 15-07 or SC 852: 01 to 51). Also see the “Loop Keys” feature. Doc. No. 8846 - Release 2.0 April 2005 2. Dial number.
PAGE 116
NEC Business Solutions Ltd XEN Topaz Class of Service • Description Class of Service (COS) sets various features and Dialling options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of Dialling options for daytime operation, night time operation and even during lunch breaks.
PAGE 117
XEN Topaz NEC Business Solutions Ltd If changing Class of Service via Service Code: 20-13-28: Class of Service Options (Supplementary Service) - Allow Station COS to be Changed Use this option to permit (1) or block (0) another extension from changing this extension’s Class of Service via Service Code 777. Class of Service Options (Administrator Level), Program 20-07 Item No. Item Input Data Default Related Program Doc. No. 8846 - Release 2.
PAGE 118
NEC Business Solutions Ltd XEN Topaz VRS General Message Listen Enables/disable extension’s ability to dial 4 or Service Code 711 and listen to the General Message 0- Off 1- On 1 11-10-21 15 VRS General Message Record Enables/disables extension’s ability to dial Service Code 712 And record, listen to or erase the General Message 0- Off 1- On 1 11-10-22 16 - Not Used - 17 - Not Used - 18 SMDR printout accumulated extension data 0- Off 1- On 0 11-10-23 19 SMDR printout accumulated STG dat
PAGE 119
XEN Topaz NEC Business Solutions Ltd Class of Service Options (Outgoing Call Service), Program 20-08 Item No. Item Input Data Default Related Program COS1 15 Intercom Calls Enable/disable Intercom calling for the extension. 0- Off 1- On 1 02 Trunk Calls Enable/disable outgoing trunk calling for the extension.
PAGE 120
NEC Business Solutions Ltd XEN Topaz 15 Block Outgoing Caller ID Enable (1) or disable (0) the system’s ability to automatically block outgoing Caller ID information when a user places a call. If this option is on, the system automatically inserts the Caller ID block code (defined in 14-01-21) before the user’s Dialled digits. 17 ARS Override Access Map 0- Off 1- On 0 14-01-20 14-01-21 0 Class of Service Options (Outgoing Call Service), Program 20-09 Item No.
PAGE 121
XEN Topaz NEC Business Solutions Ltd 04 05 06 07 Directed Call Pickup for Own Group Meet Me Conference and Paging Enables/disables an extension’s ability to use Meet Me Conference and Paging Automatic Answer of Universal Calls Enables/disables an extension’s ability to use Universal Auto Answer (no service code required) Auto Off-Hook Answer for Call Coverage Keys Enables (1) or disables (0) an extension’s ability to answer an incoming call on a Call Coverage Key simply by lifting the handset.
PAGE 122
NEC Business Solutions Ltd XEN Topaz Class of Service Options (Answer Service), Program 20-11 Item No. Item Input Data Default Call Forward Immediately Enables/disables an extension’s ability to use Immediate Call Forward 0- Off 1- On 1 02 Call Forward When Busy Enables/disables an extension’s ability to use Call Forward When Busy. 0- Off 1- On 1 03 Call Forwarding When Unanswered Enables/disables an extension’s ability to use Call Forward When Unanswered.
PAGE 123
XEN Topaz NEC Business Solutions Ltd 16 17 18 19 Call Redirect Enable or disable a system phone user’s ability to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. 0- Off 1- On 0 Call transfer setup for each telephone group 0- Off 1- On 1 No Recall Allow (0) or prevent (1) answered Transferred calls from recalling the originating extension.
PAGE 124
NEC Business Solutions Ltd XEN Topaz 10 Barge In Mode Enables the extension’s Barge In to be speech mode (0) or Monitor mode (1). 0- Off 1- On 0 11 Room Monitor, Initiating Extension Enable/disable an extension’s ability to initiate Room Monitor. 0- Off 1- On 0 12 Room Monitor, Extension Being Monitored Enable/disable an extension’s ability to be monitored.
PAGE 125
XEN Topaz NEC Business Solutions Ltd 24 Privacy Release by Pressing Line Key Enable (1) or disable (0) a user’s ability to press a line key to barge into an outside call. The Barge In feature must be enabled if this option is to be used. 0- Off 1- On 0 27 Busy on seizing virtual extension 0- Off 1- On 1 28 Allow COS to be Changed Enable (1) or disable (0) the ability of an extension’s COS to be Changed via Service Code 777.
PAGE 126
NEC Business Solutions Ltd XEN Topaz 05 Operator Calling This option enables or disables a DISA caller’s ability to dial 0 for the telephone system operator. 0- Off 1- On 0 06 Internal Paging This option enables or disables a DISA caller’s ability to use the telephone system’s Internal Paging. 0- Off 1- On 0 07 External Paging This option enables or disables a DISA caller’s ability to use the telephone system’s External Paging.
PAGE 127
XEN Topaz NEC Business Solutions Ltd 7. Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE5:nn Press HOLD to leave the current value unchanged. 8. Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD. You see: MODE6:nn Press HOLD to leave the current value unchanged. 9. Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.
PAGE 128
NEC Business Solutions Ltd XEN Topaz Conference • Description The conference feature lets an extension user add additional inside and outside callers to their conversation. With Conference, a user may set up a multiple-party telephone meeting without leaving the office. The system provides 32 Conference circuits, and allows up to 8 internal or external parties to be conferenced.
PAGE 129
XEN Topaz NEC Business Solutions Ltd If required, use this program to define the single digit service code users dial to Barge In to a Conference call. 14-01-04: Basic Trunk Data Setup - Transmit Gain Level for Conference and Transfer Calls CODEC gain set at 0 dB (14-01-04 = 32 [CODEC Gain Type 2] ) can be used to set the CODEC gain type for multi-line Conference calls. 15-07-01: Programming Function Keys Assign a function key for Conference (code 07).
PAGE 130
NEC Business Solutions Ltd XEN Topaz • Operation To establish a Conference: System Phone 1. Establish Intercom or trunk call. 2. Press CONF or Conference key (PGM 15-07 or SC 851: 07). 3. Dial extension you want to add. OR Access outside call OR Retrieve call from Park orbit. To get the outside call, you can either press a line key or dial a trunk/trunk group code. You can optionally go back to step 2 to add more parties to your Conference. 4.
PAGE 131
XEN Topaz NEC Business Solutions Ltd 1. Dial the extension number of the internal party. 2. Dial the single digit service code. Instead of the single digit service code, the service code 810 can also be Dialled at this point. Doc. No. 8846 - Release 2.0 April 2005 To join a Conference Call via Privacy Release: A. When invited to join Conference call, press the indicated Line Key.
PAGE 132
NEC Business Solutions Ltd XEN Topaz Conference, Voice Call/Privacy Release • Description Voice Call Conference lets extension user’s in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Voice Call Conference key and tells their co-workers to join the call. The system releases the privacy on the trunk, and other users can just press the trunk’s line key to join the call.
PAGE 133
XEN Topaz NEC Business Solutions Ltd • Related Features • Conference Set up a multiple-party telephone meeting without leaving the office. • Programmable Function Keys Voice Call Conference requires a Voice Call Conference function key and line keys. • Single Line Telephones This feature is not available at single line telephones. • Operation To join a Voice Call Conference (if invited): 1. After Conference request, press indicated line key.
PAGE 134
NEC Business Solutions Ltd XEN Topaz Continued Dialling • Description Continued Dialling allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
PAGE 135
XEN Topaz NEC Business Solutions Ltd • Related Features • Toll Restriction The ability to use Continued dialling on trunk calls is set by Toll Restriction programming. • Operation To use Continued Dialling: 1. Place Intercom or trunk call. 2. Continue Dialling after call connects. Doc. No. 8846 - Release 2.0 April 2005 Toll Restriction and Class of Service programming may limit Continued Dialling.
PAGE 136
NEC Business Solutions Ltd XEN Topaz Cost Centre Codes •Description Certain Network providers can accept a Cost Centre Code (CCC) that will be used to provide an itemised bill from their Network provider. The CCC is inserted automatically by the XN120 before the dialled digits and is stripped off by the Network provider. There are two methods that the XN120 can send CCC to the Network: Send the CCC to the direct carrier. OR Send the CCC within the Least Cost Routing (LCR) access codes.
PAGE 137
XEN Topaz NEC Business Solutions Ltd Department Calling • Description With Department Calling, an extension user can call an idle extension within a preprogrammed Department Group by dialling the group's pilot number. The call would ring the first available extension in the group. For example, this would let a caller dial the Sales department just by knowing the Sales department's pilot number. The caller would not have to know any of the Sales department's extension numbers.
PAGE 138
NEC Business Solutions Ltd XEN Topaz the group until the caller selects simultaneous ring mode). The automatic/manual option is selected by Program 16-01-05. To select manual mode the user must either dial the service code 780 (set by Program 11-12-09) or the single digit service code set by Program 11-16-10. Note, when automatic is selected the operation of Program 16-01-10 is effected.
PAGE 139
XEN Topaz NEC Business Solutions Ltd step on to the next available member after the No Answer Step On Time, timer 16-01-09. If the Department Group has Priority Routing enabled, and the highest priority member is busy, the call will wait for the extension to become free and will not step on to the next available member. Calls to the group when all members are busy will receive ring back tone and wait for a member to become free.
PAGE 140
NEC Business Solutions Ltd XEN Topaz Conditions When a DIL rings to a Department Group, the DIL will not follow overflow programming (Programs 22-01-04 and 22-08). If an extension sets call forward it will be removed from any department groups. Department group calls cannot follow the call forward. If an extension sets DND External it will not receive any outside calls to the department group. If an extension sets DND Internal it will not receive any internal calls to the department group.
PAGE 141
XEN Topaz NEC Business Solutions Ltd 3 4 No Answer Hunting: Calls step around the group. Calls will not step on if the priority extension is busy. Calls to a busy group receive ring back tone. Busy/No Answer Hunting: Calls step around the group. Calls will step on if the priority extension is busy. Calls to a busy group receive ring back tone. 16-02-01: Department Group Assignment for Extensions Assign extensions to Department Groups (1-32) and set the priority assignment.
PAGE 142
NEC Business Solutions Ltd XEN Topaz The system routes the call to the first free phone in the department. To log out of your Department Calling Group: While you are logged out, Department Calling cannot route calls to your extension. 1. Press a SPK key. 2. Dial 750 + 1. OR 1. Press Department Calling Log In key (PGM 15-07 or SC 851: 46). The key lights while you are logged out.
PAGE 143
XEN Topaz NEC Business Solutions Ltd Department Group - Call Forward •Description Department Group Call Forward allows a user to set call forward for calls routed to a department group. The forward can be set for each department group and each department group can have its own destination number that the calls are forwarded to. The destination can be either an internal extension/ pilot number or an off premise number.
PAGE 144
NEC Business Solutions Ltd XEN Topaz Abbreviated Dial bin 1999 is used as the call forward destination for all night modes. The disconnect timers are set to give a warning tone after 30 seconds and then disconnect after another 15 seconds. The outgoing trunk route is not defined. Disconnect clear is not set. Trunk to trunk call forward setting is enabled in Class of Service.
PAGE 145
XEN Topaz NEC Business Solutions Ltd Note that at step 5 the destination number will be saved to the Abbreviated Dial bin number specified by Program 24-05-01 for the chosen night mode. If the same Abbreviated Dial bin is also used for other night modes then you do not need to set them separately. For example at default bin number 1999 is used for all night modes so when a night mode destination number is set for any night mode it will be used for all night modes.
PAGE 146
NEC Business Solutions Ltd XEN Topaz Department Step Calling • Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable. Department Step Calling also allows an extension user to cycle through the members of a Department Group. Conditions None Default Setting Enabled.
PAGE 147
XEN Topaz NEC Business Solutions Ltd Dial Number Preview • Description Dialling Number Preview lets a display system phone user dial and review a number before the system dials it out. Dialling Number Preview helps the user avoid Dialling errors. Conditions An extension user cannot edit the displayed number. Default Setting Enabled. • Programming 20-06-01: Class of Service for Extensions Assign a Class Of Service (1-15) to an extension.
PAGE 148
NEC Business Solutions Ltd XEN Topaz Dial Pad Confirmation Tone • Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones. Conditions None Default Setting Disabled • Programming 20-06-01: Class of Service for Extensions Assign a Class Of Service (1-15) to an extension.
PAGE 149
XEN Topaz NEC Business Solutions Ltd Direct Inward Dialling (DID) • Description Direct Inward Dialling (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the number to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
PAGE 150
NEC Business Solutions Ltd XEN Topaz DID Routing Through the VRS DID calls can optionally route through the VRS. The DID caller hears an initial Automated Attendant Greeting explaining their dialling options. If the caller misdials, they can hear a second greeting with additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator.
PAGE 151
XEN Topaz NEC Business Solutions Ltd This feature works for DID trunks with a trunk service type 1 in Program 22-02. Other types of trunks may use the DID table, but the new DID intercept feature is not yet supported. With the DID Intercept for each DID number feature, when the primary destination (Program 22-11-05) is set to Voice Mail, the Voice Mail protocol is: 1. Busy Intercept = Forward Busy 2.
PAGE 152
NEC Business Solutions Ltd XEN Topaz 22-02-01 : Incoming Call Trunk Setup For each Night Service Mode, enter service type 3 when the trunk should be a DID trunk. 22-04-01 : Incoming Extension Ring Group Assignment Assign extensions to Ring Groups. Calls ring the extensions according to programming in 22-06. 22-09-01 : DID Basic Data Setup - Expected Number of Digits For each DID Translation Table (1-20), enter the number of digits the table expects to receive from the CO (8 maximum).
PAGE 153
XEN Topaz NEC Business Solutions Ltd 22-11-08 : DID Translation Table Number Conversion - Maximum Number of Calls For each DID Translation Table entry (1-2000), specify the maximum number of DID calls (00-51). 22-11-09 : DID Translation Table Number Conversion - MOH Source For each DID Translation Table entry (1-2000), specify the source of music to be used for DID trunks (0=MOH port, 1=BGM port, 2=Music Source port).
PAGE 154
NEC Business Solutions Ltd XEN Topaz • Operation Doc. No. 8846 - Release 2.0 April 2005 DID calls ring extensions like normal trunk calls.
PAGE 155
XEN Topaz NEC Business Solutions Ltd Direct Inward Line (DIL) • Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
PAGE 156
NEC Business Solutions Ltd XEN Topaz Assign each DIL Service Type 4. Make an entry for each Night Service mode. 22-04-01: Incoming Extension Ring Group Assignment Assign the extensions that should receive the overflow to the ring group programmed in 2208. Set the ringing in Program 22-06 (0=trunks don’t ring [just flash line keys], 1=trunks ring). 22-07-01: DIL Assignment Set the destination extension port for each DIL - for each Night Service mode.
PAGE 157
XEN Topaz NEC Business Solutions Ltd For each trunk port (1-51), set the operating mode of each DISA trunk. This sets what happens to the call when the DISA or Automated Attendant caller calls a busy or unanswered extension. The call can either disconnect (0) or Transfer to an alternate destination (Ring Group=1-25 or DSPDB Voice Mail=101). When setting the DISA and DID Operating Mode, you make an entry for each Night Service mode (1-8).
PAGE 158
NEC Business Solutions Ltd XEN Topaz If a DISA or Automated Attendant caller dials a busy extension (and Program 25-04-01 = 0), the system plays busy tone for this interval before disconnecting (0-64800). 25-07-14 :System Timers for DID/DISA - Delayed DID Answer Timer Assign the delay time from switching from a normal incoming status to DID mode. If this time is set to ‘0’, the call will switch to DID mode immediately (0-64800). • Related Features • Call Forwarding Call Forwarding reroutes DILs.
PAGE 159
XEN Topaz NEC Business Solutions Ltd • Operation To answer a call on your Direct Inward Line: 1. Lift handset. 2. At system phone, press flashing line key for DIL. If you don’t have a line key for the DIL, the DIL rings a CALL key. If you have Ringing Line Preference, lifting the handset answers the call. If you don’t answer the call, it may ring other extensions (i.e., the DIL No Answer Ring Group). To place a call on your Direct Inward Line: 1. Lift handset. 2.
PAGE 160
NEC Business Solutions Ltd XEN Topaz Direct Inward System Access (DISA) • Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company’s trunks for long distance calls.
PAGE 161
XEN Topaz NEC Business Solutions Ltd • Paging Internal and External Paging may be available to DISA callers. This allows co-workers in adjacent facilities, for example, to broadcast announcements to each other. • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code 805 followed by the trunk’s number (e.g., 01). This allows the DISA caller to place an outgoing call over the selected trunk.
PAGE 162
NEC Business Solutions Ltd XEN Topaz The trunk group number will define the DDI table area for each night mode (Program 22-13-01). The DDI table area is defined by Program 22-10-01. You now have the DDI conversion table to be used as the convert table. The quantity of digits that the DISA caller must dial is define by Program 22-09-01 (default is 4 digits).
PAGE 163
XEN Topaz NEC Business Solutions Ltd • Programming 10-09-01: DTMF and Dial Tone Circuit Setup Reserve at least one circuit for DTMF reception (entry 0 or 2). • Use the following as a guide when allocating DTMF receivers: - In light traffic sites, allocate one DTMF receiver for every 10 devices that use them. - In heavy traffic sites, allocate one DTMF receiver for every five devices that use them. 11-01-01: System Numbering Set up a Service Code for Alternate Trunk Route Access.
PAGE 164
NEC Business Solutions Ltd XEN Topaz Designate the trunk route accessed when a user dials the Alternate Trunk Route Access Code. Refer to “Trunk Group Routing” to set up outbound routing. 22-01-11: System Options for Incoming Calls -VRS Waiting Message Interval Time Setup the sending duration time of the Auto - Attendant & Queuing. The message is repeatedly sent out within the specified time (0-64800 seconds). 22-02-01: Incoming Call Trunk Setup For DISA operation, set the trunk service type to 02.
PAGE 165
XEN Topaz NEC Business Solutions Ltd This is the maximum length of an External Page placed by a DISA caller. If the Page continues longer than this interval (0-64800 seconds), the system terminates the DISA call. 25-07-13: System Timers for DID/DISA - DID/DISA Busy Tone Interval If a DISA caller dials a busy extension (and Program 25-04 = 0), the system plays busy tone for this interval before disconnecting. 25-08-01: DISA User ID Setup For each DISA user, set the 6-digit password.
PAGE 166
NEC Business Solutions Ltd XEN Topaz Long conversation cutoff is controlled separately for DISA. • Voice Response System (VRS) Department Calling with Overflow Message requires a DSP daughter board for VRS. • Operation To place a DISA call into the system (from any DTMF dial telephone): 1. Dial the telephone number that rings the DISA trunk. 2. Wait for the DISA trunk to automatically answer with a unique dial tone. 3. Dial the 6-digit DISA password (access code). 4. Wait for a second unique dial tone.
PAGE 167
XEN Topaz NEC Business Solutions Ltd Direct Station Selection (DSS) Console • Description The DSS Consoles (64-Button, 24-Button) gives a system phone user a Busy Lamp Field (BLF) and one-button access to extensions, trunks and system features. This saves time for users that do a lot of call processing (e.g., operators or dispatchers).
PAGE 168
NEC Business Solutions Ltd XEN Topaz Default Setting • • • • No 64-button DSS Consoles assigned (in Program 30-02). All 64-button DSS Console key ranges are DSS/One Touch for extension numbers 200-295. Once a 64-button DSS Console is enabled, the console's keys are DSS/ One Touch keys (Program 30-03). Once a 24-button console is attached the keys are Not Defined (Program 15-07).
PAGE 169
XEN Topaz NEC Business Solutions Ltd • Operation Calling an extension from your DSS Console: Optional for 64-Button Consoles. 1. Press DSS Console key. If the call voice-announces, you can make it ring by Dialling 1. If you don’t have Handsfree, you must lift handset to speak. Placing a trunk call from your 24-Button DSS Console: 1. Press DSS Console key assigned to trunk. 2. Dial outside number. If you don’t have Handsfree, you must lift the handset to speak.
PAGE 170
NEC Business Solutions Ltd XEN Topaz Using a DSS Console key as a Programmable Function Key: You can store Function codes under DSS Console keys. 1. Press DSS Console key for function. Doc. No. 8846 - Release 2.0 April 2005 For example, you can Forward your calls by pressing DSS Key + 1 + destination. Your DSS key must have been previously programmed for the Call Forward feature.
PAGE 171
XEN Topaz NEC Business Solutions Ltd Directed Call Pickup • Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone. With Directed Call Pickup, an extension user can pick up: • Trunk calls (i.e., Ring Group calls) • Direct Inward Lines • Transferred trunk calls • Transferred Intercom calls • Ringing and voice-announced Intercom calls Conditions A.
PAGE 172
NEC Business Solutions Ltd XEN Topaz 1. At system phone, press a SPK key. OR At single line set, lift handset. 2. Dial 715. 3. Dial number of extension whose call you want to intercept. Doc. No. 8846 - Release 2.0 April 2005 If more than one call is coming in, the system sets the priority for which call it will answer first.
PAGE 173
XEN Topaz NEC Business Solutions Ltd Do Not Disturb • Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. The user can activate DND while their phone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys. The user may use the phone in the normal manner for placing and processing calls.
PAGE 174
NEC Business Solutions Ltd • XEN Topaz Call Forwarding/Do Not Disturb Override An extension user can override Call Forwarding or Do Not Disturb at another extension. • Central Office Calls, Answering When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or DND, the Reason for Transfer option can display to the transferred extension why the call is ringing to their phone.
PAGE 175
XEN Topaz NEC Business Solutions Ltd Doorphone • Description The Doorphone is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Doorphone call button (like a door bell). The Doorphone then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Doorphone.
PAGE 176
NEC Business Solutions Ltd XEN Topaz Setup 32-03-03 : Doorphone Basic Setup - CODEC Receive Gain Setup Select the CODEC gain types (1-63) for each Doorphone (1-6). • Related Features • Single Line Telephones, Analogue Single Line Sets Doorphones can ring single line phones if allowed in programmed. • Operation To call a Doorphone: System Phone 1. Press a SPK key. 2. Dial 802. 3. Dial Doorphone Number (1-6). Single Line Telephone 1. Lift handset. 2. Dial 802. 3. Dial Doorphone Number (1-6).
PAGE 177
XEN Topaz NEC Business Solutions Ltd Fax Machine Compatibility • Description Fax Machine Compatibility lets you integrate a customer-provided fax machine into your telephone system. You have the following options: • Transfer to Fax Transfer to Fax allows an extension user to Transfer their active voice call to a company fax machine. After the Transfer completes, the user’s outside caller can start their fax machine and send the fax. This would benefit a salesperson on the road, for example.
PAGE 178
NEC Business Solutions Ltd XEN Topaz • Operation To transfer a call to the fax machine: System Phone 1. Press HOLD. You hear Transfer dial tone. 2. Dial fax machine extension number. If you have Automatic On Hook Transfer and the extension you call is busy, pressing CALL returns you to the call. If the called extension doesn’t answer, you can dial another extension number or press CALL to return to the call. 3. Hang up.
PAGE 179
XEN Topaz NEC Business Solutions Ltd Flash • Description Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco or PBX. Conditions None. Default Setting Enabled. • Programming 14-02-03: Analogue Trunk Data Setup – Flashing Make sure this item is set for open loop Flash (0).
PAGE 180
NEC Business Solutions Ltd XEN Topaz If Voice Mail Integration ports are to flash outside calls, change the Single Line Flash Service Code (11-12-42). Dialling “#” from voice mail ports lights the Message Waiting lamp. • Operation To flash the trunk you are on: System Phone and Digital Single Line 1. Press FLASH. Single Line Set 1. Hookflash. Doc. No. 8846 - Release 2.0 April 2005 2. Dial 806.
PAGE 181
XEN Topaz NEC Business Solutions Ltd Flexible System Numbering • Description Flexible System Numbering lets you reassign the system’s port-to-extension assignments. This allows an employee to retain their extension number if they move to a different office. In addition, factory technicians can make comprehensive changes to your system’s number plan. You can have factory technicians: • Set the number of digits in internal (Intercom) functions. For example, extension numbers can be up to four digits long.
PAGE 182
NEC Business Solutions Ltd XEN Topaz C. Since making changes in Program 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs: 11-01 Type 2 (Extension Number) 11-02 11-04 11-06 11-07 11-08 15-01-01 15-07 15-12 15-14 21-11 11-01 Type 1 (Service Codes) 11-10 11-11 11-12 11-15 15-14 21-11 30-03 D. Any feature which requires Dialling a code or extension number can be affected.
PAGE 183
XEN Topaz NEC Business Solutions Ltd Forced Trunk Disconnect • Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
PAGE 184
NEC Business Solutions Ltd XEN Topaz Single Line Telephone 1. Dial trunk access code (805 + trunk number). You hear busy tone. Trunk numbers are 01-51. 2. Dial 724. You hear confirmation beeps as the system disconnects the line. 3. Hookflash. You can now place a call on the free line. Doc. No. 8846 - Release 2.0 April 2005 Dial the trunk access code (805 + trunk number) for the trunk disconnected in Step 2.
PAGE 185
XEN Topaz NEC Business Solutions Ltd Group Call Pickup • Description Group Call Pickup allows an extension user to answer a call ringing an extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can intercept the ringing call by Dialling a code or pressing a programmed Group Call Pickup key.
PAGE 186
NEC Business Solutions Ltd XEN Topaz In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to use Group Call Pickup. 20-10-05: Class of Service Options (Answer Service) - Directed Call Pickup for Own Group Enable (1) or disable (0) an extension’s ability to use Directed Call Pickup for calls ringing their own group. 23-02-01: Call Pickup Groups Assign extensions to Pickup Groups.
PAGE 187
XEN Topaz NEC Business Solutions Ltd To answer a call ringing a phone in another Pickup Group when you know the group number: Doc. No. 8846 - Release 2.0 April 2005 1. At system phone, press a SPK key. OR At single line telephone, lift handset. 2. (System Phone only) Press Group Call Pickup key (PGM 15-07 or SC 851: 26 + group). OR Dial 868 and the group number (1-9 or 01-32).
PAGE 188
NEC Business Solutions Ltd XEN Topaz Handsfree and Monitor • Description Handsfree allows a system phone user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone.
PAGE 189
XEN Topaz NEC Business Solutions Ltd • Operation To talk Handsfree: 1. Press SPK, CALL key or line key. 2. Place call. 3. Speak toward phone when called party answers. To change a handset call into a Handsfree call: 1. Press SPK. 2. Press SPK to hang up. To change a Handsfree call into a handset call: Doc. No. 8846 - Release 2.0 April 2005 1. Lift handset.
PAGE 190
NEC Business Solutions Ltd XEN Topaz Handsfree Answerback/Forced Intercom Ringing • Description Handsfree Answerback permits an system phone user to respond to a voiceannounced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Conditions Handsfree Answerback is not available at an analogue single line telephone. Default Setting Enabled.
PAGE 191
XEN Topaz NEC Business Solutions Ltd This disables Forced Intercom Ringing. To enable Forced Intercom Ringing for your incoming Intercom calls: 1. Press a SPK key. 2. Dial 823. 3. Press SPK to hang up. This disables Handsfree Answerback. To change the way your Intercom call signals the extension you are calling: 1. Dial 1. Doc. No. 8846 - Release 2.0 April 2005 If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination.
PAGE 192
NEC Business Solutions Ltd XEN Topaz Headset Operation • Description A system phone user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, Headset Operation provides privacy not available from Handsfree. An extension in the headset mode has two options for when it appears busy to incoming callers. The headset extension can be: • Busy to incoming callers when only one extension appearance is busy (i.e.
PAGE 193
XEN Topaz NEC Business Solutions Ltd Determine whether intercom calls should ring or voice-announce extensions (0=voice, 1=ring). 20-02-14: System Options Key Telephones Headset Ringing Cancel Timer 0-64800(sec.) 30 20-03-06: System Options for Single Line Telephone – Headset Ringing Start Time (for SLT) Define the Headset ringing start time. After this timer expires from the time when a SLT is off hook, the system will set the SLT to headset ringing mode (Default: 5 seconds, Entries: 0-64800).
PAGE 194
NEC Business Solutions Ltd XEN Topaz Hold • Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold.
PAGE 195
XEN Topaz NEC Business Solutions Ltd Set up the Trunk Access Maps (1-51). This sets the access options for trunks on Hold. 15-02-06: System Telephone Basic Data Setup - Hold Key Operating Mode Set the function of the extension’s HOLD key: System (0), Exclusive (1), or Park (2) Hold. 15-02-07: System Telephone Basic Data Setup - Automatic Hold for CO Line Determine whether an extension will use Automatic Hold for CO calls (0) or if the call should disconnect (1).
PAGE 196
NEC Business Solutions Ltd XEN Topaz 24-01-04: System Options for Hold - Exclusive Hold Recall Callback Time Set the Hold Recall Time (0-64800 seconds). A trunk recalling from Hold rings an extension for this interval. If still unanswered, the call changes to System Hold. 24-01-05: System Options for Hold - Forced Release of Held Calls Interval Set the Forced Release of Held Calls interval (0-64800 seconds).
PAGE 197
XEN Topaz NEC Business Solutions Ltd 3. Press SPK to hang up. Single Line Telephone 1. Hookflash. 2. Dial 832. 3. Hang up. To pick up a call on Group Hold: System Phone 1. Press a SPK key. 2. Dial 862. Single Line Telephone 1. Lift handset. 2. Dial 862. Intercom Hold To place an Intercom call on Intercom Hold: 1. Press HOLD. The CONF/DND key flashes. 2. Press SPK to hang up. To pick up an Intercom call on Intercom Hold: Doc. No. 8846 - Release 2.0 April 2005 1. Press SPK.
PAGE 198
NEC Business Solutions Ltd XEN Topaz Hotline • Description Hotline gives a system phone user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
PAGE 199
XEN Topaz NEC Business Solutions Ltd • Operation To place a call to your Hotline partner: 1. Press Hotline key (PGM 15-07 or SC 851: 01 + partner’s extension number) You can optionally lift handset after this step for privacy. To transfer your outside call to your Hotline partner: 1. 1. Press Hotline key. 2. 2. Announce call and hang up. OR Hang up to have the call wait at your Hotline partner unannounced. If unanswered, the call recalls like a regular transferred call.
PAGE 200
NEC Business Solutions Ltd XEN Topaz Intercom • Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset.
PAGE 201
XEN Topaz NEC Business Solutions Ltd In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to toggle between Handsfree Answerback and Forced Intercom Ringing for outgoing Intercom calls (dial 1 or Service Code 812).
PAGE 202
NEC Business Solutions Ltd XEN Topaz -OR- Doc. No. 8846 - Release 2.0 April 2005 3. Dial 821 to have intercom calls voice announce to your extension (Voice).
PAGE 203
XEN Topaz NEC Business Solutions Ltd ISDN Compatibility • Description ISDN-BRI (Integrated Service Digital Network - Basic Rate Interface) is a telephone network service that provides two B-channels (2B+D) for voice call trunking. The Bchannels are used to provide two CO/PBX type connections. Caller ID is a standard feature on ISDN-BRI provided trunks. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls.
PAGE 204
NEC Business Solutions Ltd XEN Topaz Conditions A. When Program 10-03-03 is changed between Point-Multipoint and Point-Point, the Topaz system must be reset (switch off then on again) before the service will operate. Default Setting Connection Type = Point-Multipoint. • Programming 10-03 : : System Configuration Setup – PCB Setup (BRIU) Setup the Basic Configuration data for the BRI ISDN card ,as follows: 10-03-01 : ISDN Line Mode (T-Point, S-Point, S-Point Leased Line). 10-03-02 : Logical Port Number.
PAGE 205
XEN Topaz NEC Business Solutions Ltd Assign a Programmable Function Key for Caller ID Block for ISDN (Function Number 63), if required, to restrict the sending of Caller ID on outgoing calls. 20-06-01 :Class of Service for Extensions Assign a Class of Service (1-15) to an extension.
PAGE 206
NEC Business Solutions Ltd XEN Topaz Assign each extension a Calling Party Number (maximum 16 digits per entry). The calling number is the subscriber number of the dial-in number. When a call is made by an extension which does not have an Extension Calling Number assigned (Program 21-12), the system sends the calling number for the ISDN trunk defined in Program 21-13. Note: If the Calling Party Number is assigned in both Programs 21-12 and 2113, the system sends the data in Program 21-13.
PAGE 207
XEN Topaz NEC Business Solutions Ltd Program 10-03-06 = 0 (Extended Passive Bus) - assigned when the distance to the last device is up to 500m. Up to 3 devices may be connected up to 50m apart. Program 10-03-06 = 1 (Short Passive Bus) - assigned when the distance to the last device is less than 200m. Up to 6 devices may be connected. 6. Program 10-03-07 can be used to add digits to the end of the extension number to increase the size of the indial number range.
PAGE 208
NEC Business Solutions Ltd XEN Topaz This feature is not available for ISDN BRI S-Bus extensions. • Transfer Transferred calls on DISA, DID, ISDN trunks, or from the VRS can display the reason a call is being transferred (Call Forward, Busy, No Answer, or DND). • Operation Doc. No. 8846 - Release 2.0 April 2005 Same as for analogue PSTN trunks.
PAGE 209
XEN Topaz NEC Business Solutions Ltd Last Number Redial • Description Last Number Redial allows an extension user to quickly redial the last number Dialled. For example, a user may quickly recall a busy or unanswered number without manually Dialling the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy.
PAGE 210
NEC Business Solutions Ltd XEN Topaz • Operation To redial your last call: 1. Without lifting the handset, press LND. The last dialled number is displayed. 2. To redial the last number, press #. OR Search for the desired number from the Redial List by pressing the LND or VOLUME 5 or VOLUME 6 keys. 3. Lift the handset or press SPK to place the call. The system automatically selects a trunk from the same group as your original call and dials the last number dialled. OR 1.
PAGE 211
XEN Topaz NEC Business Solutions Ltd LCR – Least Cost Routing • Description Least cost routing allows the Topaz system to automatically select the indirect carrier defined by routing tables within the system. An indirect carrier is accessed via the PSTN lines connected to the Topaz (these are the direct carrier lines), a special access code is used to select the indirect carrier, all dialled digits are passed to the indirect carrier for routing of the call to the destination.
PAGE 212
NEC Business Solutions Ltd XEN Topaz 26-01-04 : LCR Mode Option Set to UK operation - numbers beginning with digit 1 will use Program 26-08-01 for manual override operation. Set to Not UK operation - numbers beginning with digit 1 will use Program 26-02-01 i.e. not use manual override operation. Use this setting for typical Australian applications. Outgoing calls via an LCR enabled trunk will check each dialled digit against the entries of Program 26-02-01.
PAGE 213
XEN Topaz NEC Business Solutions Ltd 26-05-04 : Cost Centre Code Cost Centre Code - An optional code to identify the extension making the call for billing. The cost centre code is specified for each extension by Program 26-07. If an Authorisation Code is required it is selected from Program 26-06. The authorisation code is used to identify the customer for billing. You must confirm the authorisation code with the indirect carrier otherwise all calls via the indirect carrier will fail.
PAGE 214
NEC Business Solutions Ltd XEN Topaz ISDN Trunks At the point in the dialled digits where the @ appears the Topaz will stop dialling and wait for the CONNECT from the indirect carrier. The Topaz will then continue to dial DTMF in the B-channel. The DTMF digits will be received by the indirect carrier for routing.
PAGE 215
XEN Topaz NEC Business Solutions Ltd For each Dial Analysis Table (1-200), set the LCR Carrier Table (0-25) to be used. 26-05-01: LCR Carrier Table - Delete Digits 26-05 defines the LCR Access Codes and routing options, including Authorization codes and Cost Centre Codes. Enter here the quantity of leading digits that need to be deleted. 26-05-02: LCR Carrier Table - Access Code Enter the Access Code and Option to route to the Indirect Carrier.
PAGE 216
XEN Topaz Doc. No. 8846 - Release 2.
PAGE 217
NEC Business Solutions Ltd Doc. No. 8846 - Release 2.
PAGE 218
NEC Business Solutions Ltd XEN Topaz Line Preference • Description Line Preference determines how a system phone user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a system phone user answers calls. When a call rings the system phone, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).
PAGE 219
XEN Topaz NEC Business Solutions Ltd For Outgoing Line Preference and Auto-Answer of Non-Ringing Lines, set up the Trunk Access Maps (1-51). 15-01-02: Basic Extension Data Setup - Outgoing Trunk Line Preference Enable (1) or disable (0) Outgoing Trunk Line Preference for extensions. 15-02-09: System Telephone Basic Data Setup - Ringing Line Preference for Intercom Calls Enable Idle (0) or Ringing (1) Line Preference for Intercom calls. See the table below for interaction.
PAGE 220
NEC Business Solutions Ltd XEN Topaz To place a call if your phone has Outgoing Line Preference: Doc. No. 8846 - Release 2.0 April 2005 1. Refer to the chart on the previous page.
PAGE 221
XEN Topaz NEC Business Solutions Ltd Long Conversation Cutoff • Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined length of time. The timer begins when the trunk is seized and disconnects the call after the timer expires. When used with the Warning Tone for Long Conversation feature, the system can provide a warning tone on outgoing trunks calls before the call is disconnected.
PAGE 222
NEC Business Solutions Ltd • XEN Topaz Direct Inward System Access (DISA) Long conversation cutoff is controlled separately for DISA. • Warning Tone for Long Conversation Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting. • Operation Doc. No. 8846 - Release 2.0 April 2005 Feature is automatic once programmed.
PAGE 223
XEN Topaz NEC Business Solutions Ltd Loop keys • Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. Loop keys are used when the phone does not have a line key for the trunk. The loop key gives the user a key with lamp indication that makes holding/transferring of trunk calls easier. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. • Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls.
PAGE 224
NEC Business Solutions Ltd XEN Topaz • Programming 14-05-01: Trunk Groups Assign trunks to trunk groups (1-25). In general, loop keys access trunks within specific trunk groups. 14-07-01: Trunk Access Map Setup Set up the Trunk Access Maps. For example, if an extension’s loop key is for incoming and outgoing, make sure the Trunk Access Map allows incoming and outgoing access. Also see Program 15-06 below. 15-06-01: Trunk Access Map for Extensions Assign Trunk Access Maps to extensions.
PAGE 225
XEN Topaz NEC Business Solutions Ltd • Direct Inward Dialling (DID) / Direct Inward Line (DIL) / Direct Inward System Access (DISA) Transferred DID, DIL, and DISA calls do not require ring group programming. • Operation To place a call on a loop key: 1. Press outgoing or both ways loop key. You hear dial tone and the key lights green. 2. Dial number. To answer a call on a loop key: Listen for ringing a look for a flashing loop key. 1. Press loop key. The key lights green and you connect to the call.
PAGE 226
NEC Business Solutions Ltd XEN Topaz Meet Me Conference • Description With Meet Me Conference, an extension user can set up a Conference with their current call and up to 32 other internal or external parties (16 parties in total). Each party joins the Conference by Dialling a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting -- without leaving the office. Conditions A. Up to four eight-party conferences may be established simultaneously. B.
PAGE 227
XEN Topaz NEC Business Solutions Ltd 1. While on a call, press Conference key (PGM 15-07 or SC 851: 07). 2. 2. Dial 803 and the External Paging Zone code (1-3 or 0 for All Call) OR Dial 751 and the Combined Paging Zone code 1-3 (for Internal/External Zones 1-3) or 0 (for Internal/External All Call). OR Press Page key (PGM 15-07 or SC 851: 19 + zone & 20). 3. 3. Announce the zone. 4. 4. When co-worker answers your page, press the Conference key twice. 5. 5.
PAGE 228
NEC Business Solutions Ltd XEN Topaz 4. When co-worker answers your page, press the hookflash twice. 5. Repeat steps 1-4 for each co-worker you want to add. To join a Meet Me Internal Conference: 1. At system phone, press a SPK key. OR At single line telephone, lift handset. Doc. No. 8846 - Release 2.0 April 2005 2. Dial 863 (if your extension is in the zone called). OR Dial 864 and the zone number (if your extension is not in the zone called).
PAGE 229
XEN Topaz NEC Business Solutions Ltd Meet Me Paging • Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co-workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone. Meet Me Paging is a good way to talk to a co-worker when their location is unknown.
PAGE 230
NEC Business Solutions Ltd XEN Topaz To make a Meet Me External Page: 1. At system phone, press a SPK key. OR At single line telephone, lift handset. 2. Dial 803 and the External Paging Zone code (1-3 or 0 for All Call). OR Dial 751 and the Combined Paging Zone code 1-3 (for Internal/External Zones 1-3) or 0 (for Internal/External All Call). 3. Announce the zone. OR 1. At system phone, press the External Paging Zone key (PGM 15-07 or SC 851: 19 + zone & 20). 2. Announce the zone.
PAGE 231
XEN Topaz NEC Business Solutions Ltd Meet Me Paging Transfer • Description If a user wants to Transfer a call to a co-worker but they don’t know where the coworker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the coworker answers the Page. Since Meet Me Paging Transfer works with both Internal and External Paging, a call can be quickly extended to a co-worker anywhere in the facility.
PAGE 232
NEC Business Solutions Ltd XEN Topaz Meet Me External Paging Transfer To make a Meet Me External Paging Transfer: 1. At system phone, while on a call, press HOLD. OR At single line telephone, while on a call, hookflash. 2. Press the External Paging Zone key (PGM 15-07 or SC 851: 19 + zone & 20). OR Dial 803 and the External Paging Zone code (1-3 or 0 for All Call). OR Dial 751 and the Combined Paging Zone code 1-3 (for Internal/External Zones 1-3) or 0 (for Internal/External All Call). 3.
PAGE 233
XEN Topaz NEC Business Solutions Ltd Memo Dial • Description While on an outside call, Memo Dial lets a display system phone user store an important number for easy redialling later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number. When Directory Assistance plays back the requested number, the caller can use Memo Dial to jot the number down in the telephone’s memory.
PAGE 234
NEC Business Solutions Ltd XEN Topaz The stored number dials out. To check to see the stored Memo Dial number: 1. 1. Do not lift handset. 2. 2. Press Memo Dial key (PGM 15-07 or SC 851: 31). The stored number displays. To cancel (erase) a stored Memo Dial number: 1. Press a CALL key. Doc. No. 8846 - Release 2.0 April 2005 2. Press Memo Dial key (PGM 15-07 or SC 851: 31).
PAGE 235
XEN Topaz NEC Business Solutions Ltd Message Waiting • Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension.
PAGE 236
NEC Business Solutions Ltd • XEN Topaz (call forward, DND, etc.). The VRS announcement does not work when telephones have the following features set: 1. Outgoing Trunk Line Preference 2. Hot Line (Internal) 3. Hot Line (External) Conditions Reminder messages require a DSP daughter board for VRS messages. A. Message Waiting on a Single Line Telephone is not indicated by the MW lamp. B. Message Waiting lamps at the SLT must be compatible with the Xen Topaz operation (24V to 100V switching at 500msec.
PAGE 237
XEN Topaz NEC Business Solutions Ltd The MSG key at system phone can also be set as the Voice Mail Message key. • Operation To leave a Message Waiting: 1. Call busy or unanswered extension. 2. Press Message Waiting key (PGM 15-07 or SC 851: 38) 3. Hang up. With system phones, the MW LED lights. To answer a Message Waiting: When you have a message, your MW LED flashes fast for System Phones. 1. At a system phone, press a SPK key and dial 841. OR Press Message Waiting key (PGM 15-07 or SC 851: 38).
PAGE 238
NEC Business Solutions Ltd XEN Topaz If you see… You have… VOICE MESSAGE n MESSAGE New messages in your Voice Mail mailbox CHECK MESSAGE VRS GENERAL MESSAGE A General message in Voice Mail that has not been heard. CHECK MESSAGE (name) Message Waiting requests left at your phone by your co-workers. 3. Press VOL or VOL to scroll through your display. 4. When you find the message you want to answer, press a SPK key. You’ll either: • Go to your Voice Mail mailbox.
PAGE 239
XEN Topaz NEC Business Solutions Ltd Microphone Mute • Description Microphone Mute lets a system phone user turn off their phone’s handsfree or handset microphone at any time. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user may turn off the microphone while their telephone is idle, busy on a call or ringing. The microphone stays off until the user turns it back on. Conditions None Default Setting Enabled (using MIC key).
PAGE 240
NEC Business Solutions Ltd XEN Topaz Press Microphone Mute key (PGM 15-07 or SC 851: 40). Doc. No. 8846 - Release 2.0 April 2005 Use the Microphone Mute key only if you pressed it initially to turn off your handset or Handsfree microphone.
PAGE 241
XEN Topaz NEC Business Solutions Ltd Multiple Directory Numbers / Call Coverage • Description Multiple Directory Numbers let a system phone have more than one extension number. Calls can route to the system phone’s installed number or to the system phone’s “virtual extension” Multiple Directory Number key. This helps users identify incoming calls. For example, an extension installed at 304 (Sales) could have a virtual extension for 460 (Service). Calls to 304 ring the extension normally.
PAGE 242
NEC Business Solutions Ltd XEN Topaz Virtual Extension vs. Ring Groups As the system does not allow voice mail calls to ring Ring Groups, a virtual extension can be created which will allow you to direct calls to more than one extension. When you program a Call Coverage Key for that extension to ring, the next call can then be answered. This could allow a voice mail caller to dial the virtual extension and have all the extensions with the same virtual extension key ring.
PAGE 243
XEN Topaz NEC Business Solutions Ltd 15-09-01: Virtual Extension Ring Assignment Individually program an extension’s Multiple Directory Number function keys to either ring (1) or not ring (0). 15-10-01: Incoming Virtual Extension Ring Tone Order Setup Set the priority (1-4) for the Multiple Directory Number Ring Tones set in Program 15-08. When Multiple Directory Number calls ring an extension simultaneously, the tone with the highest priority (e.g., 1) rings. The other keys just flash.
PAGE 244
NEC Business Solutions Ltd • XEN Topaz Line Preference An extension user can answer an outside call on a Call Coverage Key just by lifting the handset. • Programmable Function Keys This feature requires uniquely programmed function keys. • Operation To answer a call ringing a Multiple Directory Number: 1. Press flashing Multiple Directory Number key (PGM 15-07 or SC 852: *03 + ext.). To place a call to a Multiple Directory Number (including a Call Coverage key): 1. Press a CALL key. 2.
PAGE 245
XEN Topaz NEC Business Solutions Ltd Music on Hold • Description Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. The Music on Hold source can be internal (synthesized) or from a customer-provided music source (i.e., tape deck, receiver, etc.).
PAGE 246
NEC Business Solutions Ltd XEN Topaz 10-03-01 and 33-01-01=4), the built-in music port is no longer used for MOH, i.e. the 2PGDU card takes priority. Default Setting Music On Hold is provided from the internal (synthesised) music source. • Programming 10-04-01: Music on Hold Setup - Music on Hold Source Selection Determine whether the system should use internal (0) or external (1) music source. 10-04-02: Music on Hold Setup - Music Selection for Internal Source Set the Music on Hold selection.
PAGE 247
XEN Topaz NEC Business Solutions Ltd • Operation To change the Music on Hold tone: 1. Press a SPK key. 2. Dial 881. 3. Dial Music on Hold tone code: 00 No Tone (Silence) 01 MOH tone 4. Press SPK to hang up. Service code 881 will change the music on hold tone for any call that is set to use Program 10-04-01 as the music on hold source. When Program 10-04-01 is not set as the MOH source then the music on hold tone played to the held caller is shown below.
PAGE 248
NEC Business Solutions Ltd XEN Topaz Name Storing • Description Extensions and trunks can have names instead of just circuit numbers. These names show on a system phone’s display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can be up to 12 digits long, consisting of alphanumeric characters, punctuation marks and spaces.
PAGE 249
XEN Topaz NEC Business Solutions Ltd 4. 4. Enter name (see below). Your name can be up to 12 digits maximum. 5. Press HOLD. When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit … When you want to … 1 Enter characters: 1 @ [ ¥ ] ^ _ ‘ { | } ? ? 2 Enter characters A-C, a-c, 2. 3 Enter characters D-F, a-f, 3. 4 Enter characters G-I, g-i, 4. 5 Enter characters J-L, j-l, 5. 6 Enter characters M-O, m-o, 6.
PAGE 250
NEC Business Solutions Ltd XEN Topaz Night Service • Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. The system allows Night Service to be enabled for each Night Service group (1-4), allowing each group to determine when their calls should switch modes.
PAGE 251
XEN Topaz NEC Business Solutions Ltd 21-12 21-15 25-02 25-03 25-12 31-05 Almost all features are affected by Night Mode except for the following: • Flexible System Numbering • SMDR • Volume Control Default Setting System is always in the Day Mode. Automatic Night Mode switching is disabled (Program 12-01-02=0). Manual Night mode switching is enabled on the system (Program 12-01-01=1) but disabled in the telephones Class of Service (Program 20-07-01=0).
PAGE 252
NEC Business Solutions Ltd XEN Topaz Create an original text message for each day/night mode group (1-4) which will be displayed on an LCD of system phone telephone in each Night Mode. 14-07-01: Trunk Access Map Setup To allow for UNA answering, set up the Trunk Access Maps (1-51). For UNA, extension must have incoming access to trunk ringing the External Paging speakers. 15-06-01: Trunk Access Map for Extensions For UNA answering, assign Trunk Access Maps (1-51) to extensions.
PAGE 253
XEN Topaz NEC Business Solutions Ltd Using the service code defined in Program 11-15-09, a caller listening to the VRS message can have the ability to transfer their call and have it ring the external page. The code the caller would dial is defined in Program 25-06-02. • Operation To activate Night Service by Service codes: 1. 1. At system phone, press a SPK key. OR At single line telephone, lift handset. 2. Dial 818. 3.
PAGE 254
NEC Business Solutions Ltd XEN Topaz 6 - Night 2 mode 7 - Midnight 2 mode 8 - Rest 2 mode Doc. No. 8846 - Release 2.0 April 2005 5. Press SPK to hang up.
PAGE 255
XEN Topaz NEC Business Solutions Ltd Off Hook Signalling • Description When a user calls an extension busy on a call, they can send an off hook signal through the handset and through the telephone’s speaker indicating they are trying to get through. The signal is an off hook ringing over the idle (second) line appearance. Off Hook Signalling helps important callers get through, without waiting in line for the called extension to become free.
PAGE 256
NEC Business Solutions Ltd XEN Topaz or busy/ring. If the extension has Block Camp On disabled, callers are not prevented from Dialling the service code (assigned in 11-16-05) to Camp on after hearing busy or busy/ring. This is set in the called extension’s Class of Service. Conditions None Default Setting Enabled • Programming 11-12-03: Service Code Setup (for Service Access) - Override (Off Hook Signalling) Assign a service code (809 by default) to be used for Off Hook Signalling Override.
PAGE 257
XEN Topaz NEC Business Solutions Ltd You cannot send Off Hook Signals to an extension busy on a Handsfree (Speakerphone) call. The called extension’s idle CALL key flashes fast, with no ringing. • Hotline The setting of Program 20-13-06 affects the BLF display for Hotline. Refer to this features for additional information. • Intercom You cannot send Off Hook Signals to an extension that is already receiving a voice announcement.
PAGE 258
NEC Business Solutions Ltd XEN Topaz Paging, External • Description With External Paging, a user can broadcast announcements over paging equipment connected to external Paging zones. When a user pages on of these external zones, the system broadcasts the announcement over the speakers. Like Internal Paging, External Paging allows a user to locate another employee or make an announcement without calling each extension individually. One external paging zone is provided as a standard feature of the system.
PAGE 259
XEN Topaz NEC Business Solutions Ltd 10-03-02 :PCB Setup – Logical Port Number (2PGDU) Assign port numbers for the devices assigned in Program 10-03-01. May be automatically assigned when Program 10-03-01 is set. 15-07-01: Programming Function Keys Assign function keys for External Paging zones (19 + zone) and External All Call Page (20). If required, define a function key for a system phone to use the general purpose relay (50).
PAGE 260
NEC Business Solutions Ltd XEN Topaz • Operation To Page into an external zone: 1. Press External Paging key (PGM 15-07 or SC 851: 19 + zone for External Paging zones or 20 for External All Call Paging). 2. Make Announcement. OR 1. At system phone, press a SPK key. OR At single line telephone, lift handset. 2. Dial 803 and the External Paging Zone code (1-6 or 0 for All Call). OR Dial 751 and the Combined Paging Zone code 1-6 (for Internal/External Zones 1-3) or 0 (for Internal/External All Call).
PAGE 261
XEN Topaz NEC Business Solutions Ltd Paging, Internal • Description Internal Paging lets extension users broadcast announcements to other system phone users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone Dialled. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging. An extension can be a member of only one Internal Paging Zone.
PAGE 262
NEC Business Solutions Ltd XEN Topaz In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to display incoming internal paging information on their display. 31-01-01: System Options for Internal/External Paging - All Call Paging Zone Name Assign a name to the All Call Internal Paging Zone. The name shows on the display of the telephone making the announcement.
PAGE 263
XEN Topaz NEC Business Solutions Ltd 1. Press the zone’s Internal Paging key (PGM 15-07 or SC 851: 21 + 1-6 or 01-32 for zones, 22 for All Call). OR 1. Press a SPK key. 2. Dial 801 and the Paging Zone number (0-6 or 00-32). Dialling 0 or 00 calls All Call Internal Paging. OR Dial 751 and the Combined Paging Zone code 1-6 (for Internal/External Zones 1-6) or 0 (for Internal/External All Call). Display indicates the Combined Paging as an External Page.
PAGE 264
NEC Business Solutions Ltd XEN Topaz Park • Description Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit. Personal Park allows a user to Park a call at their extension so a co-worker can pick it up. After parking a call in orbit, a user can Page the person receiving the call and hang up.
PAGE 265
XEN Topaz NEC Business Solutions Ltd Set the Extended Park Hold Time (0-64800 seconds). A call left parked longer than this interval will recall the extension that initially parked it. 24-03-01: Park Group Assign an extension to a Park Group (01-64). An extension can only pick up a call Parked by a member of its own Park Group. • Related Features • Hold A user can place a call in a temporary waiting state without putting it in orbit. • Programmable Function Keys Function keys simplify Park operation.
PAGE 266
NEC Business Solutions Ltd XEN Topaz At a SLT, hookflash instead of pressing HOLD. 3. Page your co-worker to pick up the call. 4. Press SPK to hang up (or hang up at SLT). If not picked up, the call will recall to you .until either the call is answered or the caller hangs up. To pick up a call parked at an extension (yours or a co-worker’s): 1. If parked at your extension: Press a SPK key and dial 773. At an SLT, skip pressing CALL.
PAGE 267
XEN Topaz NEC Business Solutions Ltd PBX Compatibility • Description You can connect your phone system trunks to Centrex/PBX lines, rather than to telco trunk circuits. This makes the trunk inputs into the system Single Line type compatible Centrex/PBX extensions, rather than telco circuits. PBX Compatibility lets the system be a node (i.e., satellite) in a larger private telephone network.
PAGE 268
NEC Business Solutions Ltd XEN Topaz 21-05-12: Toll Restriction Class - PBX Call Restriction For each Toll Restriction Class, enter 1 to restrict calls on the PBX trunk to outside calls only. Enter 0 to allow users to dial PBX extensions. 21-06-08: Toll Restriction Table Data Setup - PBX Access Code Enter the system PBX access codes. The system can have up to 4 groups of codes. A code can be one or two digits long. Valid entries are 0-9, # and *. Use Line Key 1 as a “don’t care” digit.
PAGE 269
XEN Topaz NEC Business Solutions Ltd • Operation To place a call over a PBX trunk: 1. At system phone, press a SPK key and dial 804. OR At single line telephone, lift handset and dial 804. 2. Dial PBX trunk group number (1-9, 01-32 or 01-25). 3. Dial PBX access code and number OR 1. (System Phone only) Press PBX trunk group key (PGM 15-07 or SC 852: *02 + group). 2. Dial PBX access code and number. OR 1. At system phone, press a SPK key and dial 0. OR At single line telephone, lift handset and dial 0. 2.
PAGE 270
NEC Business Solutions Ltd XEN Topaz Prime Line Selection • Description Prime Line Selection allows an extension user to place or answer a call over a specific trunk by just lifting the handset. The user does not have to first press keys or dial codes. This simplifies handling calls on a frequently used trunk. A Prime Line is effectively a single exchange line placed into its own trunk group for outgoing access and its own ring group for incoming ringing.
PAGE 271
XEN Topaz NEC Business Solutions Ltd Enter 1 if lifting the handset should answer ringing Prime Line; enter 0 to seize idle line appearance. 15-06-01: Trunk Access Map for Extensions Set assignment so extension(s) can have access to Prime Line. Deny outbound access to extensions that should not have Prime Line. 21-02-01: Trunk Group Routing for Extensions Assign extension(s) to a Prime Line route (1-25) for outgoing Prime Line access.
PAGE 272
NEC Business Solutions Ltd XEN Topaz Private Line • Description A Private Line is a trunk reserved for a system phone for placing and answering calls. A user with a Private Line always knows when important calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system. A Private Line is one that is assigned to a single telephone, no other phones have access to the line.
PAGE 273
XEN Topaz NEC Business Solutions Ltd 22-07-01: DIL Assignment If routing unanswered Private Lines to voice mail, assign DILs to the extensions. • Related Features • Call Forwarding Private Lines do not follow Call Forwarding. • Central Office Calls, Placing Other programmed options for outgoing calls also affect a Prime Line. • Line Preference An extension user can have Line Preference options applied to their Private Line. • Prime Line Selection A Private Line can also be a Prime Line.
PAGE 274
NEC Business Solutions Ltd XEN Topaz Programmable Function Keys • Description Each system phone has Programmable Function Keys. Programmable Function Keys simplify placing calls, answering calls and using certain features. You can customize the function of a system phone’s programmable keys from your administration telephone, or the extension user can do it themselves. Depending on your telephone, you can have either 6 or 12 Programmable Function Keys, plus 10 additional keys (speed dial keys). Note.
PAGE 275
NEC Business Solutions Ltd Doc. No. 8846 - Release 2.
PAGE 276
NEC Business Solutions Ltd XEN Topaz Conditions A. When a key is programmed using service code 852, that key cannot be programmed with a function using the 851 code until the key is undefined (000). For example with a Park Key programmed by Dialling 852 + *04 must be undefined by Dialling 000 before it can be programmed as a Call Forward key by Dialling 851 + 16. B.
PAGE 277
XEN Topaz NEC Business Solutions Ltd • Operation To change the function of a General Programmable Function Key: 1. Press CALL key. 2. Dial 851. 3. Press the key you want to program. 4. Enter the 2-digit key function, followed by any additional information required by the function selected. 5. Press HOLD. 6. Press SPK key. Available functions are 00-99 (refer to chart SC 851 below) and line keys 01-51. To clear a key, enter 00. To change the function of an Appearance Programmable Function Key: 1.
PAGE 278
NEC Business Solutions Ltd 04 XEN Topaz BGM (ON/OFF) On (Red): BGM On Off: BGM Off Headset On (Red): Headset Operating Off: Headset Idle 06 Transfer Key None 07 Conference Key Red-On: Conference Operating Incoming Caller-ID List Slow Blink (Red):Existing New CID On (Red): Existing Check CID Off: No CID 08 09 10 11 12 13 14 15 16 17 18 19 Operation Mode Switch Mode number(1-8) Red On: On mode Call Forward-Immediate Slow Blink (Red): Forwarding state Rapid Blink (Red): Forwarded State Ca
PAGE 279
XEN Topaz NEC Business Solutions Ltd 29 Repeat Dial Rapid Blink (Red): Under repeat dial 30 Saved Number Redial None 31 Memo Dial None 32 Meet-Me Conference None 33 Off-Hook Signalling None 34 Break-In None 35 Camp-On, Call-Back Red-On: Under Camp-On 36 Department Step Call None 37 DND/FWD Override Call None 38 Message Waiting None Room Monitor Rapid Blink (Red): Monitored Slow Blink (Red): Monitoring Handset Transmission Cut-off Red On: Transmission Cut-off 39 40 41 42
PAGE 280
NEC Business Solutions Ltd 60 Department Incoming Call– DND 63 Outgoing Call Without CallerID (ISDN) XEN Topaz Extension Group No. 0132 Slow Blink (Red): Active On (Red): Active 67 Mail Box (DSPDBU) Extension No. or Department Group No. (Max.
PAGE 281
XEN Topaz NEC Business Solutions Ltd Reason of Transfer Display • Description The display at a system phone can show the reason that a call is ringing when it has been diverted/forwarded to them. The reason can be call forward, DND or Absence message at the original target phone. The secondary target phone is then aware of the state of the original phone user and can answer the call appropriately. Conditions This feature is available at the XN120 Vision phone only.
PAGE 282
NEC Business Solutions Ltd XEN Topaz Repeat Redial • Description If a system phone user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user doesn’t continually have to try the number again -- hoping it will go through. Repeat Redial automatically retries it until the called party answers (the number of retries is based on system programming). Conditions Lifting the handset will cancel Repeat Redial. Default Setting Enabled.
PAGE 283
XEN Topaz NEC Business Solutions Ltd • Operation To use Repeat Redial (if the outside party you call is unavailable or busy): 1. Place trunk call. Listen for busy tone or ring-no-answer. 2. Press DC + LND. OR Press Repeat Redial Key (PGM 15-07 or SC 851: 29). Your Repeat Redial key flashes while you wait for the system to redial. 3. Press SPK to hang up. The system periodically redials the call. 4. Lift handset when called party answers. To cancel Repeat Redial: 1. Press DC. 2. Press LND. OR 1.
PAGE 284
NEC Business Solutions Ltd XEN Topaz Ring Groups • Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extension’s only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group • In the extension’s Ring Group programming, assign ringing for the trunk. Any number of extensions and trunks can be in a specific group. The system allows up to 25 Ring Groups.
PAGE 285
XEN Topaz NEC Business Solutions Ltd Set the transfer destination for each DISA and Automated Attendant (OPA) trunk. The destination can be a Ring Group or Voice Mail , or the VRS . Make a separate entry for each Night Service mode. With the VRS, an incorrect dialling transfer can also reroute outside calls to this destination. The system allows Ring Groups=(1-25), VRS=(15) or DSPDB Voice Mail=(101).
PAGE 286
NEC Business Solutions Ltd XEN Topaz Ringdown Extension, Internal / External • Description With a Ringdown Extension, a user can call another extension, outside number, or Abbreviated Dialling number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys. Ringdown Extensions are frequently used for lobby phones, where the caller just lifts the handset to get the information desk or off-site Reservation Desk.
PAGE 287
XEN Topaz NEC Business Solutions Ltd Ringdown Extension follows Call Forwarding. For example, the ringdown destination can forward their calls. When the Ringdown Extension user lifts the handset, ringdown automatically calls the extension to which calls are forwarded. • Call Waiting/Camp On, Callback and Off Hook Signalling If the Ringdown Extension user hears busy tone when they lift the handset, they can Camp On to the destination, leave a Callback or activate Off Hook Signalling.
PAGE 288
NEC Business Solutions Ltd XEN Topaz Room Monitor • Description Room Monitor lets an extension user listen to the sounds in a co-workers area. For example, the receptionist could listen for sounds in the warehouse when it’s left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it. When using System Phones for monitoring, an extension user can only Monitor one extension at a time. However, many extensions can Monitor the same extension at the same time.
PAGE 289
XEN Topaz NEC Business Solutions Ltd Assign a Class Of Service (1-15) to an extension. 20-13-11: Class of Service Options (Supplementary Service) - Room Monitor, Initiating In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate Room Monitor. 20-13-12: Class of Service Options (Supplementary Service) - Room Monitor, Extension In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to be monitored.
PAGE 290
NEC Business Solutions Ltd XEN Topaz 1. Lift handset at the phone which will be monitoring another phone. 2. Dial 770. 3. Dial 2. 4. Dial number of extension number which will be monitored. You cannot place or answer other calls while Room Monitor is active. To cancel Room Monitor (at either extension): Doc. No. 8846 - Release 2.0 April 2005 1. 1. Hang up the handsets for both the monitored and the monitoring phones.
PAGE 291
XEN Topaz NEC Business Solutions Ltd Save Number Dialled • Description Save Number Dialled permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually Dialling the digits. The system retains the saved number until the user stores a new one in its place. Save Number Dialled saves in system memory a Dialled number up to 36 digits. The number can be any combination of digits 0-9, # and *.
PAGE 292
NEC Business Solutions Ltd XEN Topaz To redial a saved number: System Phone 1. (Optional) Press line key. This selects a specific trunk for the call. 2. Press Save Number Dialled key (PGM 15-07 or SC 851: 30). The stored number dials out. OR 1. Press a SPK key 2. Dial 815. OR Press Save Number Dialled key (PGM 15-07 or SC 851: 30). Save Number Dialled automatically selects a trunk from the same group as your original call. The stored number dials out. Single Line Telephone 1. Hookflash. 2. Dial 815.
PAGE 293
XEN Topaz NEC Business Solutions Ltd Secretary Call Buzzer • Description Secretary Call lets two co-workers alert each other without disturbing their work. To have Secretary Call, both co-workers must have System Phones with Secretary Call buzzer keys. When a user presses their buzzer key, the system alerts the called extension by sending a splash tone and flashing the called extension’s buzzer key. The called user can respond by placing an Intercom call to the calling party.
PAGE 294
NEC Business Solutions Ltd XEN Topaz To answer your Secretary Call indication: 1. Place an Intercom call to the extension that called you. To cancel a Secretary Call you left at another extension: 1. Press your lit Secretary Call key. To cancel a Secretary Call left at your extension: 1. Do not lift handset. Doc. No. 8846 - Release 2.0 April 2005 2. Press flashing Secretary Call key.
PAGE 295
XEN Topaz NEC Business Solutions Ltd Secretary Call Pickup • Description Secretary Call Pickup lets a system phone user easily reroute calls intended for a coworker to themselves. By pressing a Secretary Call Pickup key, the user can have all calls to a co-worker’s phone ring or voice-announce theirs instead. Secretary Call Pickup is a simplified type of Call Forward with Follow Me for employees that work closely together.
PAGE 296
NEC Business Solutions Ltd XEN Topaz 1. Press CHECK. 2. Press your Secretary Call Coverage key (PGM 15-07 or SC 851: 42 + boss ext.). Doc. No. 8846 - Release 2.0 April 2005 3. Press CLEAR.
PAGE 297
XEN Topaz NEC Business Solutions Ltd Selectable Display Messaging • Description An extension user can select a pre-programmed Selectable Display Message for their extension. Display system phone callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized messaging. For example, an extension user could select the message “GONE FOR THE DAY” Any display system phone user calling the extension would see the message.
PAGE 298
NEC Business Solutions Ltd XEN Topaz • Programming 15-07-01: Programming Function Keys Assign a function key for Call Forwarding (Device) (code 17) or Text Message (code 18). The Call Forwarding Device key allows the user to select a message each time they activate the feature, while the Text Message key automatically selects the message used when programming the key. 20-02-07: System Options for System Telephones - Time and Date Display Mode Set the System Time and Date display mode.
PAGE 299
XEN Topaz NEC Business Solutions Ltd • Related Features • Do Not Disturb The DND key blinks when an extension is forwarded and it does not have Programmable Function Key programmed for 16 or 17. Setting a message will cancel a DND setting • Programmable Function Keys Function keys simplify Selectable Display Messaging operation. • Operation To select a message: 1. Press a SPK key + dial 713. OR Press Call Forward (Device) key (PGM 15-07 or SC 851: 17).
PAGE 300
NEC Business Solutions Ltd XEN Topaz Serial Call • Description Serial Call is a method of transferring a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the phone who needs technical advice. The CSR wants to send the call to Tech Service, but needs to advise the client of certain costs when Tech Service is done.
PAGE 301
XEN Topaz NEC Business Solutions Ltd Single Line Telephones, Analogue Sets • Description The system is compatible with DTMF analogue single line telephones (SLTs). You can install single line telephones as On-Premise extensions only. Single line telephone users can dial codes to access many of the features available to system phone users. With Single Line Telephones, you can have your system simulate PBX type operation.
PAGE 302
NEC Business Solutions Ltd XEN Topaz 20-13-13: Class of Service Options (Supplementary Service) - Continued Dialling Set option to ‘0’ to prevent dual DTMF tones when using Continued Dialling. 80-03-01: DTMF Tone Receiver Setup 80-04-01: Call Progress Tone Detector Setup If required, modify the criteria for call progress tone detection for the DTMF tones received at a single line telephone. 82-04-01: Analogue Station Initial Data Setup Set various timing parameters for the analogue station ports.
PAGE 303
XEN Topaz NEC Business Solutions Ltd Station Message Detail Recording • Description Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier. Doc. No. 8846 - Release 2.
PAGE 304
NEC Business Solutions Ltd XEN Topaz You can selectively exclude extensions from the SMDR report. This ensures privacy for high profile callers. For example, the company attorney negotiating a merger may not want his calls to show up on an in-house report. • PBX Call Reporting If you system is behind a PBX, you can have SMDR monitor all traffic into the PBX or just calls placed over PBX trunks.
PAGE 305
XEN Topaz NEC Business Solutions Ltd Sample SMDR Report 09/01/03 PAGE 001 CLASS TIME LINE DURATION STATION DIALLED No.
PAGE 306
NEC Business Solutions Ltd XEN Topaz Definitions Call Record Number SMDR record number (consecutive) CLASS Type of call (see Class Definitions below) TIME Time call placed or answered. (For Transferred calls, shows time user picked up Transfer.) LINE Trunk number used for call DURATION How long call lasted. (For Transferred calls, shows how long user was on call after answering the Transfer.) STATION Extension number of call “owner” (i.e.
PAGE 307
XEN Topaz NEC Business Solutions Ltd SMDR Report Format Character Position Field Definition Header Line 1-60 Spaces 61-70 MM/DD/YYYY 71 Space 72-75 PAGE 76 Space 77-79 Report page number (e.g., 001) CR & LF Doc. No. 8846 - Release 2.0 April 2005 Header Line 2 1-3 Spaces 4-8 CLASS 9-10 Spaces 11-14 TIME 15-18 Space 72-75 PAGE 19-22 LINE 77-79 Report page number (e.g.
PAGE 308
NEC Business Solutions Ltd XEN Topaz Space 4-8 Call type (e.g., POT for outgoing) 9 Space 10-14 Time in 24 hour clock (HH:MM) 15 Space 6-10 Time in 24 hour clock (HH:MM) 15 Space 16-25 LINE, space, line number (e.g., LINE 01) 26 Space 27-34 Call Duration (HH:MM:SS) 35 Space 36-45 Station number (STA, space, nnnn) or name 46 Space 47-61 Number dialled (15 digits maximum) 62-63 Spaces 64-70 Ring duration for incoming.
PAGE 309
XEN Topaz NEC Business Solutions Ltd Summary Reports OUTGOING CALL/COST SUMMARY FOR DAY OF nn/nn/nn TOTAL NO. OF OUTGOING PSTN TOTAL NO. OF OUTGOING ISDN NO. OF OUTGOING PSTN CALLS NO. OF OUTGOING ISDN CALLS CALLS:0 CALLS:0 COSTED:0 COST:0 COSTED:0 COST:0 OUTGOING CALL/COST SUMMARY FOR WEEK ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS:49 TOTAL NO. OF OUTGOING ISDN CALLS:0 NO. OF OUTGOING PSTN CALLS COSTED:0 COST:0 NO.
PAGE 310
NEC Business Solutions Ltd XEN Topaz The SMDR will only output the call record if the minimum ring duration is reached for incoming abandoned calls. An abandoned call is shown as NO ANSWER on the SMDR. This timer does not affect calls that are answered. Trunk name or number Program 35-02-03 The SMDR can either enter the trunk name or trunk number in the LINE field for each call record. The trunk name is set in program 14-01-01.
PAGE 311
XEN Topaz NEC Business Solutions Ltd Date output for each call record Program 35-02-14 The call records can include the date in the LINE field. The date is output as dd/mm followed by a space and then three digits to indicate the line number. Note. When you enable date output the following options are ignored. Program 35-02-03, Trunk name or number Program 35-02-12, DDI name output CLASS TIME LINE 01 IVIN 10:44 09/03 001 DURATION STATION 00:00:30 STA 224 DIALLED No.
PAGE 312
NEC Business Solutions Ltd XEN Topaz 14-01-06: Basic Trunk Data Setup - SMDR Print Out For each trunk, enter 0 if trunk’s calls should appear on SMDR report. Enter 1 if trunk’s calls should not appear on SMDR report.
PAGE 313
XEN Topaz NEC Business Solutions Ltd 35-02-01: SMDR Output Options - Toll Restricted Call Enter 1 if you want the SMDR report to include calls blocked by Toll Restriction. Enter 0 to exclude blocked calls. 35-02-02: SMDR Output Options - PBX Calls If system is behind a PBX, enter 1 to have SMDR include all calls to the PBX. Enter 0 to have SMDR include only calls dialled using PBX trunk access code.
PAGE 314
NEC Business Solutions Ltd XEN Topaz • Operation Once installed and programmed, SMDR call recording operation is automatic. To activate SDMR Printout – Accumulated Extension Data: 1. A system phone, press the CALL key. OR At single line telephone, lift handset. 2. Dial 721. 3. Dial Extension Number, or skip for All Extensions. 4. Dial #. 5. Press SPK to hang up. To activate SDMR Printout – Accumulated Group Data: A system phone, press the CALL key. OR At single line telephone, lift handset. 1. Dial 722.
PAGE 315
XEN Topaz NEC Business Solutions Ltd Tandem Trunking (Unsupervised Conference) • Description Tandem Trunking allows an extension user to join two or more outside callers in a trunk-to-trunk Conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference. The extension user that established the Conference is not part of the conversation. The Conference continues until either outside party hangs up.
PAGE 316
NEC Business Solutions Ltd XEN Topaz 14-01-05: Basic Trunk Data Setup - Receive Gain Level for Conference and Transfer Calls Select the CODEC gain type used by the trunk when it is part of an Unsupervised Conference. 14-01-13: Basic Trunk Data Setup - Loop Supervision For each trunk that should be able to participate in a tandem call, enter 1. 15-07-01: Programming Function Keys (Optional) Assign a function key for Transfer (code 06).
PAGE 317
XEN Topaz NEC Business Solutions Ltd 20-13-08: Class of Service Options (Supplementary Service) – Conference In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to initiate a Conference. 20-13-10: Class of Service Options (Supplementary Service) - Barge In Mode In an extension’s Class of Service, set whether an extension should be able to Barge In to a call and talk (1) or just monitor the call (0).
PAGE 318
NEC Business Solutions Ltd XEN Topaz To set up a Tandem Call: 1. Answer first trunk call. 2. Press HOLD to place the first trunk call on Hold. 3. Place second trunk call. 4. Press Transfer key (PGM 15-07 or SC 851: 06) or hang up. This sets up an Unsupervised Conference with both outside parties. The line keys for the trunks light steadily (red). Doc. No. 8846 - Release 2.0 April 2005 To disconnect the Conference, use Forced Trunk Disconnect (i.e., Press line key + 724).
PAGE 319
XEN Topaz NEC Business Solutions Ltd Time and Date • Description The system Time and Date for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Fax Machine Compatibility • Night Service (Automatic) • Programmable Trunk Parameters • Ring Groups • Station Message Detail Recording • System Reports • Toll Restriction (Class) • Trunk Group Routing • Voice Response System Conditions • • • The system retains the Time and Date after a power failure
PAGE 320
NEC Business Solutions Ltd XEN Topaz 1. Press a SPK key. 2. Dial 828. 3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). 4. Dial two digits for the minutes (00-60). Doc. No. 8846 - Release 2.0 April 2005 5. Press SPK to hang up.
PAGE 321
XEN Topaz NEC Business Solutions Ltd Toll Restriction • Description Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Toll Restriction according to an extension’s Toll Restriction Class. The system allows for up to 15 Toll Restriction Classes. Toll Restriction offers the following capabilities: Doc. No. 8846 - Release 2.
PAGE 322
NEC Business Solutions Ltd XEN Topaz or you can build a permit table to allow only certain calls. To allow most international calls, use the International Call Restrict Table. To prevent most international calls, use the International Call Allow Table. The system provides 10 International Call Restrict tables with up to 4 digits in each table entry and 20 International Call Allow tables, with up to 6 digits in each table entry. Valid entries are 0-9, #,* and FLASH (for a wild card).
PAGE 323
XEN Topaz NEC Business Solutions Ltd 20-08-02: Class of Service Options (Outgoing Call Service) - Trunk Calls For each Class of Service, decide whether to enable (1) or disable (0) an extension’s ability to place an outgoing trunk call. 20-13-20: Class of Service Options (Supplementary Service) - Account Code/ Toll Restriction Operator Alert When toll restriction is violated, determine if the operator should be notified.
PAGE 324
NEC Business Solutions Ltd XEN Topaz For the Toll Restriction Class you select, enable (1) or disable (0) Intercom Call Restriction. If enabled, extensions cannot place or receive Intercom calls. 21-05-12: Toll Restriction Class - PBX Call Restriction For the Toll Restriction Class you select, enable (1) or disable (0) PBX Call Restriction. Refer to the PBX Compatibility Feature.
PAGE 325
XEN Topaz NEC Business Solutions Ltd Toll Restriction-Dial Block • Description Toll Restriction-Dial Block lets a user temporarily block an extension’s Toll Restriction. This helps a user block his or her phone from being used by another person while they are away from their desk. A user would need to enter a 4-digit personal code to enable/ disable this feature. Dial Block can also be set by the system administrator.
PAGE 326
NEC Business Solutions Ltd XEN Topaz Enter the extension number to be released from the Dial Block restriction. This program can be used when a password is forgotten by the user. • Related Features • Toll Restriction Dial Block can temporarily block an extension’s Toll Restriction setting • Operation To set Dial Block: 1. At system phone, press a SPK key. OR At single line telephone, lift handset. 2. Dial 700. 3. Dial the 4-digit Dial Block code. 4. Dial 1. A confirmation tone is heard. 5.
PAGE 327
XEN Topaz NEC Business Solutions Ltd 5. Dial 0. A confirmation tone is heard. Doc. No. 8846 - Release 2.0 April 2005 6. Press SPK or replace the handset to hang up.
PAGE 328
NEC Business Solutions Ltd XEN Topaz Toll Restriction Override • Description Toll Restriction Override lets a user temporarily bypass an extension’s Toll Restriction. This helps a user that must place an important call that Toll Restriction normally prevents. For example, you could set up Toll Restriction to block 0011 calls and then provide a Toll Restriction Override code to your attendant and executives.
PAGE 329
XEN Topaz NEC Business Solutions Ltd • Station Message Detail Recording In the Class heading in the SMDR report, POTW indicates that the call was placed using Toll Restriction Override. • Toll Restriction Toll Restriction Override temporarily overrides an extension’s Toll Restriction. • Voice Response System (VRS) If the system has VRS, users hear, “Your call cannot go through. Please call the operator” when they dial a number that Toll Restriction prevents.
PAGE 330
NEC Business Solutions Ltd XEN Topaz Transfer • Description Transfer permits an extension user to send (i.e., extend) an active Intercom or outside call to any other extension in the system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers.
PAGE 331
XEN Topaz NEC Business Solutions Ltd • Programming 15-07-01: Programming Function Keys Extension users may want a function keys programmed for Transfer (code 06). 20-02-01: System Options for System Telephones - Retrieve the Line After Transfer Enable (1) or disable (0) an extension’s ability to answer a call after it’s been transferred, but before it’s answered.
PAGE 332
NEC Business Solutions Ltd XEN Topaz If activated at an extension, Delayed Call Forwarding occurs after this interval (0-64800 seconds). This also sets how long a Transferred call waits at an extension forwarded to Voice Mail before routing to the called extension’s mailbox. 24-02-04: System Options for Transfer - Transfer Recall Time Set the Transfer Recall Time (0-64800 seconds). An unanswered transferred call recalls to the extension that initially transferred it after this interval.
PAGE 333
XEN Topaz NEC Business Solutions Ltd To answer a call transferred to your extension: 1. Lift the handset when a co-worker announces the call. Transferring Without Holding To Transfer without holding (system phone only): 1. Lift handset. 2. Press busy line key. 3. When original caller hangs up, you are connected. Transferring Intercom Calls To Transfer your Intercom call: 1. At system phone, press HOLD. OR At single line telephone, hookflash. 2. Dial extension to receive your call.
PAGE 334
NEC Business Solutions Ltd XEN Topaz Trunk Group Routing • Description Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (0) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 0 and all trunks in the first group are busy, the system may route the call to another group. Conditions None Default Setting Enabled. All trunks are in Group 1.
PAGE 335
XEN Topaz NEC Business Solutions Ltd 23-03-01: Universal Answer/Auto Answer Assign trunk routes set in Program 14-06 to extensions for Universal Answer. If the call ringing the paging system is in an extension’s assigned route, the user can dial the Universal Answer code ( #0 872) to pick up the call. This program also allows an extension user to automatically answer trunk calls ringing other extensions, based on Trunk Group Routing programming (defined in Program 14-06).
PAGE 336
NEC Business Solutions Ltd XEN Topaz 1. At system phone, press Trunk Group Routing key (PGM 15-07 or SC 852: *05). Also see the “Loop Keys” feature. Doc. No. 8846 - Release 2.0 April 2005 2. Dial number.
PAGE 337
XEN Topaz NEC Business Solutions Ltd Trunk Groups • Description Trunk Groups let you optimize trunk usage for incoming and outgoing calls. With Trunk Groups, users can have loop (rotary) keys for trunk calls. Incoming trunk group calls ring these loop keys. For outgoing calls, the user presses a loop key to access the first available trunk within the group. You set the access order in trunk group programming. The system allows up to 25 trunk groups.
PAGE 338
NEC Business Solutions Ltd XEN Topaz Pressing a line key dialling a trunk access code dialling a Trunk Group Routing code (0) - refer to the Trunk Group Routing feature • Direct Inward Dialling (DID) All DID trunks of the same type should be placed in the same trunk group. These trunk groups must then be assigned to a DID Translation Table. • Loop Keys Program a function key as a Loop Key to allow an extension user to answer incoming trunks within a trunk group.
PAGE 339
XEN Topaz NEC Business Solutions Ltd Trunk Queuing/Camp On • Description Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy trunk or trunk group to become free. The system recalls the queued extension as soon as the trunk is available. The user does not have to manually retry the trunk later. Trunk Queuing lets the caller know when the call can go through. If the extension user does not answer the Trunk Queuing ring, the system cancels the queue request.
PAGE 340
NEC Business Solutions Ltd XEN Topaz Other programmed options for outgoing calls can affect how a call is placed. Check or program these options as needed (ex: access, line/loop keys, etc.). • Programmable Function Keys Function keys simplify Trunk Queuing operation. • Operation To queue for a busy trunk: 1. Try to access busy trunk. 2. Press Trunk Queuing/Camp On key (PGM 15-07 or SC 851: 35). 3. Hang up to leave a Trunk Queuing request. OR Wait off hook to Camp On to the trunk.
PAGE 341
XEN Topaz NEC Business Solutions Ltd Trunk to Trunk Forwarding • Description Trunk to trunk forwarding refers to the forwarding of incoming trunk calls off premise. The forward can be set for each trunk and each trunk can have its own destination number that the calls are forwarded to. The feature can be set for trunk ports that are set as Normal (Type 0 in Program 22-0201) and can be used for COI and ISDN trunk ports. The call forward is controlled by service codes.
PAGE 342
NEC Business Solutions Ltd XEN Topaz 20-07-05 : Class of Service 21-03-01 : Trunk Route for Automatic Trunk to Trunk Routing 24-04-01 : Destination Abbreviated Dial Bin Number 25-07-07 & 08 : DISA Conversation Timers • Related Features •Trunk to Trunk Transfer •Call Forward Off Premise •Call Forward to Abbreviated Dial Bin •Department Group Call Forward • Operation 3. To set the destination number for each trunk port. 4. Press SPK to go off hook. 5. Dial 835. 6. Dial the trunk port number (001 to 200).
PAGE 343
XEN Topaz NEC Business Solutions Ltd Trunk to Trunk Transfer • Description Trunk to trunk transfer refers to the connection of any two trunk ports together. • Hold and Transfer. An extension user places one trunk call on hold and then either makes an outgoing call, answers an incoming call or retrieves a call from hold and transfers the two trunk calls together. • Withdraw from Conference.
PAGE 344
NEC Business Solutions Ltd XEN Topaz Default Setting Trunk to Trunk transfer is disabled, Program 14-01-13. Network Disconnect signal is disabled, Program 14-02-12. Off Premise call forward is disabled, Program 20-11-12. Trunk to Trunk disconnect timer is set to 1800 Seconds, Program 24-02-07. DISA conversation (Trunk to Trunk conversation) timer is set to 45 Seconds, Program 25-07-07 & 08. Route option for DISA class 1 is disabled, Program 20-14-02.
PAGE 345
XEN Topaz NEC Business Solutions Ltd • Operation Doc. No. 8846 - Release 2.
PAGE 346
NEC Business Solutions Ltd XEN Topaz Voice Mail • Description The DSPDB daughter board with a CF-( )1 CompactFlash card fitted provides the option for the Voice Mail System capable of the following features: • Leaving a Message Voice Mail lets a system phone extension user easily leave a message at an extension that is unanswered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called extension's mailbox. There is no need to call back later.
PAGE 347
XEN Topaz NEC Business Solutions Ltd • Single Line Telephone Access Analogue telephone users can forward their call to voice mail on an Immediate or Busy/No Answer condition. When retrieving messages by dialling into the voice mail system, analogue telephone users will automatically login to their own mailbox, only needing to enter their password if set.
PAGE 348
NEC Business Solutions Ltd XEN Topaz 14-09-01: Conversation Recording destination for trunks Recording destination dial number - for DSPDB Voice Mail enter code in command 11-12-39 14-09-02: Automatic Recording Defines whether to automatically record on call answer (0 = no, 1 = yes). 14-09-03: Recording contents storing method 0 = specifies by dialling, 1 = own mailbox. If set to 0 the voice mail will ‘call back’ and require a mailbox be entered to store recording.
PAGE 349
XEN Topaz NEC Business Solutions Ltd 22-05-01: Incoming trunk ring group assignment Selects the ring group the trunk will ring on a per trunk per day/night mode basis. To select the DSPDB Voice Mail voice mail enter 101. 24-02-02 :MOH or Ringback Tone on Transferred Calls If the caller dials a digit during the automated attendant message and a transferred has been initiated, specify whether they will hear either Ring Back Tone (RBT) or Music On Hold (MOH), until the call is either answered or terminated.
PAGE 350
NEC Business Solutions Ltd XEN Topaz 40-03-02: Message recording setup - Guidance message in case recording not allowed When the answering service cannot record messages, sets whether to transmit the answering message of the mailbox or the fixed guidance (0 = fixed guidance, 1 = Answering message of mailbox). 40-03-03: Message recording setup - Automatic answering transmission for busy line Defines whether to automatically play the answering message for a busy extension (0 = disable, 1 = enable).
PAGE 351
XEN Topaz NEC Business Solutions Ltd 40-06-02: Trunk answering Service Setting - transmission guidance number Sets the Guidance message number from 1 to 48 played on a per trunk per day/night mode basis. If set to 0 the fixed guidance is transmitted. 40-06-03: Trunk answering Service Setting - Message box number Sets the message box number used for storing messages for trunk answering. 0 to 300 as defined in 40-02.
PAGE 352
NEC Business Solutions Ltd XEN Topaz table below). 5. Press HOLD.
PAGE 353
XEN Topaz NEC Business Solutions Ltd Function Service Code Help 0# Play Message 1# Optional Function Replay Message 1# Pause/Restart the Playback 4# Erase Message and Play Next Message 7# Save Message and Play Next Message 9# Copy the Message 2# Skip Playback Forward 8 seconds 3# Skip Playback Backward 8 seconds 6# Broadcast the Message Erase All Messages 7# End Recording of Message 9# Broadcast Message to a Multiple Address Group 2# Greeting Message 1 Greeting Message 2 Gree
PAGE 354
NEC Business Solutions Ltd XEN Topaz Play Messages “Last In First Out” 64# Password Setting 65# Message Registration Control Setting 66# Automated Attendant, Busy/NA 67# One-Digit Dialling Enable/ Disable 68# Exit *# Mailbox Password You can set a four digit password for your mailbox. Setting Your Password: System Phone 1. Press Voice Mail Access key (PGM 15-07 or SC 851:67 + Mailbox No.). 2. Dial service code 65#. 3. Dial new four digit password. 4. Dial #. 5.
PAGE 355
XEN Topaz NEC Business Solutions Ltd Single Line Telephone 1. Press SPK or lift handset. 2. Dial 884 (default). 3. Enter mailbox number (and password). 4. Dial service code 65#. 5. Dial 9999. 6. Dial #. 7. Dial 0# to confirm (or 1# to cancel). 8. Hang up. Voice Mail Messages Listening to Messages: System Phone 1. Press Voice Mail Access key (PGM 15-07 or SC 851:67 + Mailbox No.). 2. Messages are automatically played back. Single Line Telephone 1. Press SPK key or lift handset. 2. Dial 884 (default). 3.
PAGE 356
NEC Business Solutions Ltd XEN Topaz Single Line Telephone 1. Press SPK key or lift handset. 2. Dial 884 (default). 3. Enter mailbox number (and password). 4. Dial service code 2#. 5. Dial abbreviated broadcast list number (0-9). 6. Record Message. 7. Hang up. Transferring a Message to a Broadcast List: 1. After the message playback has ended, 2. Dial 28#. 3. Dial abbreviated broadcast list number (0-9). 4. Dial #. 5. Dial 0# to accept. 6. Hang up. Voice Mail Access from Outside Line: 1.
PAGE 357
XEN Topaz NEC Business Solutions Ltd 4 = Intercom calls only 6. Hang up. Personal Automated Attendant There are 3 greeting messages available for each mailbox. Service codes are available to record, play or erase each individual message. Setting Personal Automated Attendant Mode Multiline Telephone: 1. Press Automated Attendant key (SC 851:70) repeatedly until the desired call forward setting is made - All, No Answer, Busy, Busy/No Answer, Cancel. -OR1.
PAGE 358
NEC Business Solutions Ltd XEN Topaz 4. Hang up. Storing Single Digit Dialling Destinations By default, destinations for digits 1 and 2 are specified by storing them in Personal Abbreviated Dialling bins 918 and 919 respectively. Multiline Telephone: 1. Press CALL key. 2. Dial 853. 3. Dial the Abbreviated Dialling bin number (default: dial 1= 918, dial 2 = 919). 4. Dial the telephone number you want to store: - Extension number (up to 4 digits), or - Outside number (trunk access code, e.g.
PAGE 359
XEN Topaz NEC Business Solutions Ltd To Listen to a Greeting Message: System Phone 1. Press Voice Mail Access key (SC 851:67). 2. Dial service code (see table below). 3. Listen to the message and hang up. Single Line Telephone 1. Lift Handset. 2. Dial 884 (default). 3. Enter password. 4. Dial service code (see table below). 5. Listen to the message and hang up. 31# Play Message 1 35# Play Message 2 36# Play Message 3 To Erase a Greeting Message: System Phone 1. Press Voice Mail Access key (SC 851:67). 2.
PAGE 360
NEC Business Solutions Ltd XEN Topaz If “Busy Line Attendant Feature” has been set at installation, answering message 3 will play when the extension is busy, therefore messages 1 & 2 can only be used normal answering for Automated Attendant. Message Notification It is possible for the voice mail system to automatically notify you when a message has been left in your mailbox. The message notification feature can be set to call an extension or an external number.
PAGE 361
XEN Topaz NEC Business Solutions Ltd 4. Dial service code 61#. 5. Dial 0# to cancel. 6. Dial 0# to confirm (or 1# to cancel). 7. Hang up. Conversation Recording Conversation record is set up at install with the option of either Automatic or manual recording. Automatic conversation record automatically records the call upon answer whereas manual conversation recording requires the pressing of a function key to evoke the service.
PAGE 362
NEC Business Solutions Ltd XEN Topaz Listening to a Recorded Conversation: System Phone 1. Press Voice Mail Access key (SC 851:67). 2. Messages are automatically played back. Single Line Telephone 1. Press SPK key or lift handset. 2. Dial 884 (default). 3. Enter mailbox number (and password). 4. Dial service code 1#. Doc. No. 8846 - Release 2.0 April 2005 5. Listen to messages.
PAGE 363
XEN Topaz NEC Business Solutions Ltd Doc. No. 8846 - Release 2.
PAGE 364
NEC Business Solutions Ltd XEN Topaz Voice Mail Integration • Description The Voice Mail Integration feature provides the necessary interface between the Xen Topaz system and a locally-provided Voice Mail system. When a station is forwarded to the Voice Mail system and a station user calls that forwarded station, the call goes directly to the individual personal mail box. If the Voice Mail system has the ability, a message can be sent to the station indicating a Voice Mail Message was received.
PAGE 365
XEN Topaz NEC Business Solutions Ltd • Voice Mail Overflow If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other extensions when all Voice Mail ports do not answer or, with certain software, are busy. During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of time. There are two types of Voice Mail Overflow: Immediate and Delayed.
PAGE 366
NEC Business Solutions Ltd XEN Topaz 15-07-01 :Programming Function Keys Assign a Voice Mail key to an extension. You must enter the Voice Mail key code (SC 851: code 77) followed by an extension number: • Your own extension number if you are setting up your own Voice Mail key. • A virtual extension number if you are setting up a Message Center key for a virtual extension. • A co-worker's extension number if you are setting up a Message Center key for an installed extension.
PAGE 367
XEN Topaz NEC Business Solutions Ltd 22-07-01 :DIL Assignment Assign a Voice Mail port as the DIL destination for each trunk that should directly ring into Voice Mail. If all Voice Mail ports are in the same unique Extension (Department) Group (see Program 16-02 below), the DIL will ring another Voice Mail port if its assigned port is busy.
PAGE 368
NEC Business Solutions Ltd XEN Topaz #CCC Direct logon • CCC is extension number (2-3 digits). ***1CCC Pilot group logon • CCC is extension number (2-3 digits). ***2YYYZZZ Transferred call • YYY is source [trunk TTT (3 digits) or extension (2-3 digits)]. • ZZZ is extension [extension number, virtual extension or station group pilot number (2-3 digits)]. • Both YYY and ZZZ must be sent.
PAGE 369
XEN Topaz NEC Business Solutions Ltd [TOPAZ] Name=XEN TOPAZ MaxDelayFirstDigit=3 MaxDelayNextDigit=1 MinExtSize=3 DefaultExtSize=3 Data1=***1I DIRECT Data2=#I DIRECT Data3=***2XXXF NOANSWER Data4=***3XXXF NOANSWER Data5=***4XXXF NOANSWER Data6=***6XXXF NOANSWER Data7=***5XXXF NOANSWER Data8=***6XXX OPENING Data9=***9 HANGUP You may also require a new DEFAULT.SWS file for the Lingo to support the Topaz system. Contact your NEC or Active Voice representative for details on how this may be updated.
PAGE 370
NEC Business Solutions Ltd XEN Topaz 2. If requested by Voice Mail, enter your security code. Ask your Voice Mail system administrator for your security code. Normally, your MW LED goes out (if applicable). If it continues to flash, you have unanswered "Message Waiting" requests or a new "General Message". Go to "To check your messages" below. Single Line Telephone 1. Lift handset and dial 717. If you are at a co-worker's phone, you can dial the Voice Mail master number and your mailbox number instead.
PAGE 371
XEN Topaz NEC Business Solutions Ltd 4. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. OR 1. Dial extension number or press a DSS Console key for extension who's mailbox will receive the Transfer. 2. Press Voice Mail key (PGM 15-07 or SC 851: code 77). 3. Hang up. Voice Mail will prompt your caller to leave a message in the mailbox you selected. Single Line Telephone 1. Press Hookflash. 2. Dial Voice Mail master number followed by destination mailbox.
PAGE 372
NEC Business Solutions Ltd XEN Topaz OR 1. Press SPK to cut off the message broadcast and send the call to your mailbox. Voice Mail records the entire message in your mailbox. CHECKING YOUR MESSAGES (System Phone Only) To check your messages: 1. Press CHECK 2. Dial 841. You can have any combination of the message types in the table below on your phone. 3. Press VOL or VOL to scroll through your display. 4. When you find the message you want to answer, press CALL.
PAGE 373
XEN Topaz NEC Business Solutions Ltd Voice Response System (VRS) • Description The DSPDBU daughter board provides the option for Voice Response System (VRS) which gives the system voice recording and playback capability.
PAGE 374
NEC Business Solutions Ltd XEN Topaz Personal Greeting Personal Greeting allows an extension user to record a message and forward their calls. Callers to the extension hear the recorded message and are then forwarded to the new destination. With Personal Greeting, an extension user can add a personal touch to their Call Forwards. For example, a user can record: “Hi. This is John Smith. I’ll be out of the office today. In my absence, Mary Jones can answer all your questions. Please hold on for Mary.
PAGE 375
XEN Topaz NEC Business Solutions Ltd Park and Page When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. To enable Park and Page, the user records a Personal Greeting along with an additional Paging announcement. Park and Page will then answer an incoming call and play the Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announcement.
PAGE 376
NEC Business Solutions Ltd XEN Topaz • Flexible Routing The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the busy extension to become free. • Automatic Overflow Automatic Overflow can automatically redirect a call if it can’t go through.
PAGE 377
XEN Topaz NEC Business Solutions Ltd calendar. Hearing the extension number conveniently identifies non-display System Phones. To find out their extension number, the user presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time). Voice Prompting Messages The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting Messages tell the extension user the status or progress of their call.
PAGE 378
NEC Business Solutions Ltd XEN Topaz 20-07-15: Class of Service Options (Administrator Level) - VRS General Message Record In an extension’s Class of Service, enable (1) or disable (0) the extension’s ability to dial Service Code 112 712 and record, listen to and erase the General Message.
PAGE 379
XEN Topaz NEC Business Solutions Ltd For each trunk that will be answered by the VRS, enter the VRS message (1-16) the outside caller hears if they dial incorrectly after answer. If you enter 0, the call reroutes according to Program 25-03 and Program 25-04. Make one entry for each Night Service mode. 25-06-02: DID/DISA One-Digit Code Attendant Setup Set up single digit dialling for Automated Attendant callers.
PAGE 380
NEC Business Solutions Ltd XEN Topaz 40-10-04: Voice Announcement Service Option - VRS No-Answer Time If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension will wait this interval for a VRS port to become free. If a VRS port is still not available, the call will ring the VRS No Answer Destination set in Program 40-10-03.
PAGE 381
XEN Topaz NEC Business Solutions Ltd Doc. No. 8846 - Release 2.
PAGE 382
NEC Business Solutions Ltd XEN Topaz Trunk Automated Attendant (Operator Assist) Programming (Cont.) • Related Features • Voice Mail Park and Page and Personal Greeting can also be programmed in the VRS. • Operation Doc. No. 8846 - Release 2.0 April 2005 VRS Messages To Record a VRS Message: 1. Press SPK key or lift handset. 2. Dial 716. 3. Dial 7 (Record). 4. Dial the message number (01-48).
PAGE 383
XEN Topaz NEC Business Solutions Ltd Ensure that the message number selected is not used for other VRS functions. 5. Record your message, after the beep. Normally, your message cannot exceed 2 minutes. If you hear, “Recording finished,” you have exceeded the allowed message length. 6. Press # to end the recording. 7. Hang up. To Listen to a Recorded Message: 1. Press SPK key or lift handset. 2. Dial 716. 3. Dial 5 (Listen). 4. Dial the message number (01-48). You’ll hear the previously recorded message.
PAGE 384
NEC Business Solutions Ltd XEN Topaz By default, VRS message numbers are not assigned. Enter into the table below the message numbers which have been assigned to common VRS messages in your system. Message Name Message No. (01~48) Automated Attendant Guidance Message General Message Preamble Message General Message To Listen to the General Message: System Phone Your MW LED flashes when there is a new General Message. A voice message periodically reminds you. 1. While telephone is idle, dial 4. -OR2.
PAGE 385
XEN Topaz NEC Business Solutions Ltd 2. Dial 712. 3. Dial 3 (Erase). 4. Press HOLD to cancel without erasing (System Phone only). 5. Hang up. Personal Greeting To enable a Personal Greeting: 1. Press the SPK key or lift handset, and Dial 713. -ORPress the Call Forwarding (Device) key (SC 851:17). 2. Dial 7. 3.
PAGE 386
NEC Business Solutions Ltd XEN Topaz 3. Record your Personal Greeting, or if you already have Park and Page or Personal Greeting set up, you can dial: 7 to re-record 5 to listen (then # to listen again) 3 to erase (press HOLD to cancel erase) 4. Dial #7. 5. Record your Page Message. 6. Dial # + Paging Zone Access Code. E.g.Internal Zone 1 = 801 + 1. External Zone 1 = 803 + 1. Combined Zone 1 = 751 + 1. 7. Dial Park and Page type: 2 = All calls 3 = Outside calls only 8. Hang up.
PAGE 387
XEN Topaz NEC Business Solutions Ltd Volume Controls • Description Each system phone user can control the volume of incoming ringing, splash tone, Paging, Background Music, Handsfree and your handset. System Phones consolidate all adjustments into the volume buttons. Pressing the VOLUME UP or VOLUME DOWN will adjust the volume level for whichever feature is active (outside call, ICM, ICM ringing, paging, etc.).
PAGE 388
NEC Business Solutions Ltd XEN Topaz Warning Tone For Long Conversation • Description The system can broadcast warning tones to a trunk caller warning them that they have been on the call too long. The tones are just a reminder -- the user can disregard the tones and continue talking if they choose. The outside caller does not hear the warning tones. In addition, warning tones do not occur for Intercom calls and most incoming trunk calls. DISA trunks can also have warning tones.
PAGE 389
XEN Topaz NEC Business Solutions Ltd 20-21-01: System Options for Long Conversation - Long Conversation Alarm 1 After a user places a trunk call, the system sends the first warning tone to their extension after this interval (0-64800 seconds). 20-21-02: System Options for Long Conversation - Long Conversation Alarm 2 After hearing the first warning tone, the system sends additional warning tones after this interval (0- 64800 seconds).
PAGE 390
XEN Topaz Doc. No. 8846 - Release 2.