User`s guide

Transfer 2 - 19

Everyday Features

7UDQVIHU

Call Transfer allows calls to be transferred from one user to

another user, user group, or voice mailbox. There are two types

of transfers: Supervised and Unsupervised.

Supervised Transfer

Supervised Transfer involves the person transferring the

caller to typically speak with the recipient before actually

transferring the call. The recipient availability (answer, no

answer, busy, or DND) affect how the transfer is actually

made.

While you speak to the

user, the caller is on

consult. (See Chapter

2, “Hold” for more

information on Consult

Holds.)

To place a supervised transfer:

Ask the caller to please hold while you transfer them. (The

caller is automatically placed on hold when you are

transferring them.)

Press FLASH.

Using the dial pad, enter the User ID of the targeted user.

When the targeted user answers, indicate you have a call

for them.

Hang up.

- or -

If the user is unavailable, press FLASH +

∗ 03 to retrieve

the call.

SLT.book Page 19 Friday, September 10, 1999 2:57 PM