User`s guide

1 - 22 Transferring Calls
Getting Started
1
If you regularly perform
unsupervised
transfers, talk to your
system administrator
about Transfer Recall.
Performing an unsupervised transfer
To perform an unsupervised transfer:
1
Ask the caller to please hold while you transfer them.
2
Press FLASH.
3
When you hear a dial tone, enter the User ID of the
targeted user.
4
Hang up.
Note
If the target user is unavailable, as with a supervised
transfer, the transferred call proceeds to either voice mail or
operator assistant.
Transferring Directly to Voice Mail
To transfer calls directly to a voice mailbox.
1
Press FLASH.
2
Press
∗ 53.
3
Enter the User ID of the targeted user.
The caller is transferred to the target user’s voice mailbox.
4
Hang up.
SLT.book Page 22 Friday, September 10, 1999 2:57 PM