User`s guide

Transferring Calls 1 - 21
Getting Started
1
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The Plexus system offers more than one way to transfer calls.
The two most commonly used methods are called Supervised
Transfer and Unsupervised Transfer. A Supervised Transfer is
when you talk to the user prior to transferring the call to
them. An Unsupervised Transfer is when you press the
appropriate buttons and assume the caller reaches his
destination. In fact, Unsupervised Transfers are sometimes
called “blind” transfers.
Unavailable States
busy, no answer, DND
Power User Alert
Check out Call Park
and Call Camp-On
Other transfer options address instances where the target
user is unavailable. There are several things that you can do
in such a case, but the most common is to transfer the caller to
the user’s voice mailbox.
Performing a Supervised Transfer
To perform a supervised transfer:
1
Ask the caller to please hold while you transfer them. (The
caller is automatically placed on hold when you are
transferring them.)
2
Press FLASH.
3
When your hear a dial tone, enter the User ID of the
targeted user.
4 When the targeted user answers, indicate you have a call
for them.
5 Hang up.
SLT.book Page 21 Friday, September 10, 1999 2:57 PM