Installation guide

53
What Happens After The DISA Entry
After the incoming caller has entered their selection on an incoming line operating in the Auto-
Attendant (or DISA) mode, the IPS will start ringing at an extension. While the extension is
ringing, the caller will either hear a ringback tone or the Music On Hold input.
7808
To enable the Music On Hold input after DISA input:
In the programming mode, lift the handset, enter “7808”.
Pause for confi rmation tone.
To enable the ringback tone after DISA input:
In the programming mode, lift the handset, enter “7809”.
Pause for confi rmation tone.
7809
If the caller specifi es an extension which is not available, they will hear a short busy signal. Then
the call will ring at the fi rst available extension in the appropriate incoming call group if the
outside line is confi gured to be a Private Incoming Line or it will ring as a Standard Incoming
Line if it is confi gured.
If the DISA call is directed to an extension which does not answer after 5 to 50 seconds, the call
will transfer to the operator (see “Rollover After Call to Extension” on pag
e 99). If the operator
does not answer after 5 to 60 seconds, the call will transfer to an available Rollover Extension (see
“Rollover On Standard Incoming Calls Timing” on pag
e 98).
Any external music source can be used to connect Music On Hold to the IPS system. You will
need to plug your music source unit into the RCA jack labeled “External Music” on the IPS. The
IPS system has an internal computer-generated music melody source which is disabled when
the RCA mini plug is inserted into the “External Music” jack. This music signal is heard by the
incoming caller when they are placed on hold.
Auto-Attendant (DISA) Feature
Chapter 3 - Functions Of IPS System