Owner`s manual

66
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In the event that you have problems with the Telplex, BayTech has a
staff of applications engineers on duty to assist you from 7 am to 6 pm
(CST or CDT), Monday through Friday. When you call BayTech Tech
Support, please have the following information available to help the
applications engineers answer your questions more efficiently:
1. Identify which model you have and have the serial number
handy (located on the back of the unit).
2. Identify what computers, printers or other peripherals you have
connected to the Telplex.
3. Determine the type of application you are using (i.e., point-to-
point, star, or daisy-chain) and if you are connecting multiple
Telplex units via modem or cable.
4. Identify what cables/adapters you are using, the lengths of the
cable and who sold you the cables/adapters.
5. Identify any special options you may have ordered with your
Telplex.
6. Identify the software packages you are using.
7. If possible, have a print-out of the Telplex's configuration status
ready when you call.
Always call BayTech before dismantling your equipment or
before returning the Telplex to BayTech for repair.
Bay Technical Associates, Inc.
P.O. Box 387, 200 N. Second Street
Bay Saint Louis, Mississippi 39520 U.S.A.
Phone: [phone] or [phone]
Fax: [phone]
Web Page baytechdcd.com