Owner`s manual
65
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In the event that you have problems with the Model 24, please check
the Troubleshooting Guide in
Appendix B
. BayTech has a staff of
applications engineers on duty to assist you from 7 am to 6 pm (CST or
CDT), Monday through Friday. When you call BayTech Tech Support,
please have the following information available to help the applications
engineers answer your questions more efficiently:
1. Identify which modules you are using and have the serial
number handy (located on the back of the unit).
2. Identify what computers, printers or other peripherals you
have connected to Model 24.
3. Identify any special equipment you are using (e.g., in-line
spoolers, networks, software drivers, etc.).
4. Identify what cables you are using, what the lengths of the
cables are, and who sold you the cables.
5. Identify any special options you may have ordered with
your Model 24.
6. Identify the software packages you are using.
7. If possible, have a print-out of the Model 24's
configuration status ready when you call.
IMPORTANT: Always call BayTech before dismantling your
equipment or returning the Model 24 to BayTech for repair.
Bay Technical Associates, Inc.
P.O. Box 387, 200 N. Second Street
Bay Saint Louis, Mississippi 39520 U.S.A.
Phone: 228/467-8231 or 800/523-2702
Fax: 228-467-4551
Web Site: baytechdcd.com