Owner`s manual

41
APPENDIX A
TROUBLESHOOTING
Please check this troubleshooting guide before calling BayTech
Tech Support.
PROBLEM: CANNOT CONFIGURE M24H
SYMPTOM: "CONTROL-T" FOLLOWED BY "C" SENT IN
TERMINAL MODE DOES NOT INVOKE CONFIGURATION
MENUS.
CAUSE: Cable.
SOLUTIONS:
1) Check cabling between host computer and
Model 24H.
2) Check handshaking lines using TERM
program. All lines (except possibly DCD
which is not used) should be high. If the
lines are not high, compare the pinout of
your cable with the pinouts shown in Section
4 . If lines are high, turn the Model 24H off.
You should notice CTS and DSR lines go
low. If they do not go low, there is a good
chance you have an error in your cable.
3) Check installation procedures for host
computer's serial port. COM1 must generate
an interrupt on IRQ4 (COM2 on IRQ3).
Also, check any jumpers for defining port
configuration which should be jumpered for
DTE, not DCE.
CAUSE: Port configuration.
SOLUTION: Match baud rate, word size, stop bits,
parity and handshaking between the Model 24H
host port and the host device.