Owner`s manual

39
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In the event that you have problems with the Model 24H, BayTech has
a staff of applications engineers on duty to assist you from 7 am to 6
pm (CST or CDT), Monday through Friday. When you call BayTech
Technical Support, please have the following information available to
help the applications engineers answer your questions more efficiently:
1. Identify which modules you are using and have the serial
number handy (located on the back of the unit).
2. Identify the host and peripheral devices you have connected to
the Model 24H and the mode of operation you are using.
3. Identify any special equipment you are using (for example,
in-line spoolers, networks, software drivers, etc.).
4. Identify what cables you are using, what the lengths of the
cables are, and who sold you the cables.
5. Identify any options you may have ordered with your unit.
6. Identify the software packages you are using.
7. If possible, have a print-out of the Model 24H's configuration
status ready when you call.
Always call BayTech before dismantling your equipment and/or
returning the Model 24H to BayTech for repair.
Bay Technical Associates, Inc.
P.O. Box 387, 200 N. Second Street
Bay Saint Louis, Mississippi 39520 U.S.A.
Phone: [phone] or 800/523-2702
Fax: [phone]
Web Site: baytechdcd.com