Instruction manual

893-839-C iii
Ordering Bay Networks Publications
To purchase additional copies of this document or other publications for Bay Networks
™
products, order by part number from
Bay Networks Press
™
at the following numbers. You may also request a free catalog of Bay Networks Press product
publications.
• Phone
– US/Canada: 1-888-422-9773 (1888-4BAYPRESS)
– International: 1-510-490-4752
• FAX (worldwide): 1-510-498-2609
Bay Networks Customer Support
For assistance with installing and configuring your Bay Networks systems or with post-installation questions or problems,
contact your point of purchase representative. Bay Networks also offers a variety of additional support services to help you get
the most out of your network.
• To purchase any of these support programs, including PhonePlus ™ for 24-hour telephone technical support, call
1-800-2LANWAN. Enter Express Routing Code (ERC) 290 when prompted by the Call Distribution System. Outside the
U.S. and Canada, call [phone]. You can also receive information on support programs from your local Bay
Networks field sales office or purchase Bay Networks support directly from your reseller.
• You can use your modem to easily gain access to Bay Networks technical information through our support forums on
CompuServe . You can interact with other Bay Networks users and find libraries full of valuable support information that
you can download. To open an account and receive a local dial-up number in the U.S., call CompuServe at
1-800-524-3388. Outside the U.S., call 614-529-1349 or consult your listings for an office near you. Ask for representative
number 591. Once you are online, you can reach our forum by typing the command GO BAYNETWORKS at any !
prompt.
• InfoFACTS is the Bay Networks free 24-hour fax-on-demand service. You can locate documents that provide valuable
reference information for all Bay Networks products. To use InfoFACTS, call 1-800-786-3228. (Outside the U.S. and
Canada, call 408-764-1002 from a fax machine handset.)
• The World Wide Web is a global information system for distribution of files and document viewing online via the Internet.
The Customer Support Web Server offers technical documents, software agents, and an email capability for
communicating with our technical support engineers. It also provides descriptions of service programs for both end-user
customers and partners. In addition, a feature of the Customer Support Web Server allows service-contracted customers
and resellers to view information on open or closed cases associated with their contracted site.
Bay Networks maintains a World Wide Web Home Page that you can access at the universal resource locator (URL) http:/
/www.baynetworks.com. The Customer Support Web Server is a menu item on that Home Page. A direct connection to the
Internet and a Web Browser (such as Mosaic or Netscape) are required.
893-839-CBook Page iii Thursday, December 12, 1996 4:18 PM