User guide

Internal Support
xvi: About This Guide
To use the bookmarks (Ctrl+7) along the left margin: click the page icons to go to
that page, or the triangles to open or close nested sections in the book’s outline.
To follow a cross reference or a link to a web page: move your cursor to the
reference or link so the cursor changes to a pointing hand, then click.
Internal Support
This section contains phone numbers if you need help running the BOM or PCN
tools, or if you need help with your PC, UNIX workstation, account, or network
connection.
Information Systems Central
For help with your account, network connections, etc., contact the IS Center.
Phone support from the IS Center is available 7 am to 10 pm (ET), as shown in the
following table, with other hours on emergency bases.
Also see their web page at
http://bayweb.baynetworks.com/iscentral
.
Region Telephone number
Eastern United States and Canada 978-916-5000
Western United States 408-495-5000
World (but only free within the U.S.) 800-222-7611