Troubleshooting guide

1
Preface
Scope
The FireWall-1 Advanced Technical Reference Guide is intended to help the System Administrators:
1. Resolve common problems
2. Implement complex features
The guide was put together by the Check Point Escalation Support team, and makes available some of their
real-world experience in assisting customers. Every chapter was written by a specialist in the field.
This guide does not duplicate the User Guides or Courseware. It either covers those topics not found in the User
Guides, or expands on them.
This version of the Advanced Technical Reference Guide covers VPN-1/FireWall-1, and is updated to
VPN-1/FireWall-1 4.1 SP1 (Check Point 2000), unless noted otherwise. Note that the previous version was
called the “Advanced Troubleshooting Guide”.
Links to SecureKnowledge and Other Places
You will get the most out of this guide if you use it on-line, while connected to the Internet. This is because the
guide contains many links to solutions in the Check Point SecureKnowledge database
http://support.checkpoint.com/kb/index.html.
SecureKnowledge is a self-service database of technical information to help you diagnose and solve installation,
configuration, and upgrade problems with Check Point Software products.
To use SecureKnowledge you must be authenticated using your Support username and password. If you are not
already authenticated, you will be required to do so the first time you click a link.
WhoshouldusethisGuide
This Troubleshooting Guide is written for people who provide Technical Support to System Administrators
maintaining network security and Virtual Private Networks.
It assumes:
• A basic understanding and a working knowledge of VPN-1/FireWall-1
• Familiarity with the relevant User Guides
How to obtain the latest version of this Guide
The latest version of this guide can be found at http://www.checkpoint.com/support/technical/documents/
This guide is freely available to anyone who is registered to the (password protected) Check Point Technical
Services Premium Support site http://www.checkpoint.com/support/technical/index.html.
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