Troubleshooting guide

Chapter 7 Troubleshooting Security Servers and Content Security
How to Improve HTTP Security Server performance in a High Performance Environment
Advanced Technical Reference Guide 4.1 • June 2000 53
SMTP Security Server
SMTP Email Process........................................................................................................................................71
The SMTP Security Server Process ...............................................................................................................72
Troubleshooting Common SMTP Security Server problems ......................................................................73
Connection between the Email Client and the Firewall SMTP Security Server fails......................................73
Connection between the Firewall Mail Dequeuer and the Anti Virus Server fails..........................................74
Connection between the Firewall Mail Dequeuer and the Final Email Server fails........................................74
Understanding the error handling mechanism of the SMTP daemon ........................................................74
How SMTP Security Server deals with envelope format..............................................................................75
Log Viewer Error Messages............................................................................................................................75
I. Error: "450 Mailbox Unavailable".................................................................................................................75
II. Error: "554 Mailbox unavailable" when trying to deliver mail .....................................................................75
III. Error: "agent mail server ... reason: Too much mail data" in the Log Viewer ..........................................76
IV. Error: “Connection to Final MTA failed” ....................................................................................................76
What commands are supported by the VPN-1/FireWall-1 SMTP Security Server?...................................77
More Information: Security servers and content Security...........................................................................79
Debugging Security servers
Information to Gather......................................................................................................................................78