Troubleshooting guide

Chapter 2 Troubleshooting Anti-Spoofing Debugging Anti-Spoofing
Advanced Technical Reference Guide 4.1 • June 2000 51
Debugging Anti-Spoofing
In order to solve your problem, your technical support representative will need all relevant information about
the problem and its environment. For each type of problem, the Support representative will ask for specific
records and files.
Sending this information as soon as the Support Call is opened will make the handling of the ticket more
efficient and will ensure that the problem is resolved as quickly as possible
This section lists the information that Check Point Support will ask you to gather for Anti-spoofing problems. It
may also be of use when doing your own troubleshooting.
See “Chapter 2: Troubleshooting Tools,” page 5 for more information on the fwinfo, fw monitor and
the fw ctl debug commands.
Information to Gather
1. fwinfo file
2. Network Diagram
Send the file to [e-mail]