Troubleshooting guide

Chapter 4 Troubleshooting Routers and Embedded Systems Debugging Routers and Embedded
Advanced Technical Reference Guide 4.1 • June 2000 39
Debugging Routers and Embedded
In order to solve your problem, your technical support representative will need all relevant information about
the problem and its environment. For each type of problem, the Support representative will ask for specific
records and files.
Sending this information as soon as the Support Call is opened will make the handling of the ticket more
efficient and will ensure that the problem is resolved as quickly as possible
This section lists the information that Check Point Support will ask you to gather for problem related to
Troubleshooting Routers and Embedded Systems. It may also be of use when doing your own troubleshooting.
See Error! Cannot open file. for more information on the fwinfo, fw monitor and the fw ctl
debug commands.
Information to Gather
BAY Router
1. Router’s config file.
2. Output of stamp command.
3. Router model (BLN, ASN, ARN).
4. Control.map and clients files.
5. fwinfo of the management.
Send the files to [e-mail].
Bay CES
1. CES image version.
2. fwinfo of the management.
3. fwinfo of the module (CES).
Send the files to [e-mail].
Xylan
1. Image version (if it’s newer than 3.1.6 then, send the image files).
2. Control.map and clients files.
3. fwinfo of the management.
Send the files to [e-mail].