Troubleshooting guide

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Advanced Technical Reference Guide 4.1 • June 2000 Contents iii
Troubleshooting Load Balancing…107
How Server Load Balancing Works…107
Load Balancing Components…107
License requirement for Load Balancing…107
Load Balancing Configuration Guides…108
Resolving Common Load Balancing problems…108
Debugging the Connect Control Module…109
Debugging the Load Balancing daemon lhttpd…112
Debugging the Server-Load Load balancing algorithm…112
Chapter 10: Troubleshooting SNMP
Introduction…115
How to configure HP Open View to work with FireWall-1 4.0…115
Resolving Common SNMP Problems…115
More Information…116
Chapter 11: Troubleshooting Licensing
Check Point Licensing Policy…118
Product Features Lists…121
Resolving Common Licensing Problems…122
Chapter 12: What To Send Technical Support
Introduction…128
Rule Base…128
Network Address translation…128
Anti Spoofing…128
INSPECT…129
GUI…129
LOG…129
High Availability…130
Security Servers…130
LDAP…131
Routers and Embedded Systems (OEM)…131
Open Security Extension (OSE)…132
Crashes…132
Chapter 13: Check Point Support Information
Mission Statement…134
Check Point Worldwide Technical Services General Process…134
Availability of Check Point Worldwide Technical Services…134
Contacting Check Point Worldwide Technical Services by Telephone…134
Contacting Check Point Worldwide Technical Services by E-mail…136
Problem Severity Definitions…137
Software Versions Supported…137
Escalation Procedure…137
Appendix A: State Tables for VPN-1/FireWall-1 4.0
What are State Tables?…141