Troubleshooting guide

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Chapter 13: Check Point Support Information
The latest version of this chapter can be found on the Check Point Technical Services Premium Support site at
http://www.checkpoint.com/support/technical/general_info.html
In This Chapter
Mission Statement .........................................................................................................................................134
Check Point Worldwide Technical Services General Process..................................................................134
Availability of Check Point Worldwide Technical Services.......................................................................134
Contacting Check Point Worldwide Technical Services by Telephone ...................................................134
Contacting Check Point Worldwide Technical Services by E-mail...........................................................136
Problem Severity Definitions ........................................................................................................................137
Software Versions Supported.......................................................................................................................137
Escalation Procedure ....................................................................................................................................137